Public Storage Self-Storage Units at 3425 Thousand Oaks Dr, San Antonio, TX

Helpful service!

Thank you Mrs. Bella for helping me with my questions and with my transfer. You always have great customer service! Thank you Bella again for being in the office so I can purchase moving blankets

Service was good over the phone, but once I get there, they rush me through the sign in and didn’t really know where it was. Had to follow her to make sure where it was not the greatest service. I know I have a business and having to go during late hours, but I still treat the First Customer And my last customer the same, she insisting in calling her manager to make sure she was allowed to stay took longer than to go show me where the place was instead she didn’t wanna get me to go in. I told her I was not gonna come back. I had 15 minutes when I went there, and by the time she made all the phone calls I was down to the last minute, and she calls manager to make sure she can stay longer, not happy with that at all having a truck full of stuff and ready to put in and I wasn’t signed in yet. She had all my information on. There was not very helpful when I got there wanting to go home and making sure she got paid for staying for me

Max he was great with supplying me a rental unit

Max was an amazing and patient person with me. He was very helping and informative about everything and any thing. He went above and beyond, couldn’t ask for anyone better!

Max is the best! So courteous and friendly made us feel so welcome and took care of us promptly. 5 stars!!

Max was great. Very helpful and professional. Wish there was more people like him in the world

Max was very nice, very courteous, very informative. Great overall experience

Max was so helpful. He helped me with setting my unit up from start to finish. He is very friendly, personable and professional.

Went on a whim to find some extra storage for items in the house. Max was our customer service person and did a fantastic job of moving us in. He provided all the information we needed and then we got to talking. Very friendly, very courteous. He’s definitely a face you want at your front desk dealing with customers. Good job!

The Manager is super friendly and always willing to help. The storage is maintained clean at all times. I highly recommend this place.

Max made the check in process really easy and enjoyable. I felt really comfortable having a unit here as he explained the heightened security system they have and walked me through everything. Thank you Max!

Max had very good customer service

Bella from the Thousand Oaks location has been phenomenal and extremely helpful. Assistance has been top-notch and has gone out of her way to assist anyway she is able. Thank you!

Mya was awesome to work with. She made the public storage experience worth it. Also super easy and convenient to get a unit

Adrianna was so awesome in helping with access codes.

i had called in for assistance with setting my online account up and someone named mya answered the phone and helped walk me through the steps. Thanks again mya!

I love how convenient it is to rent a space at Public Storage. You can do the whole thing online, but I also like How available employees are when you do need them. I recently needed assistance while at their Location (employee) Bella was more than helpful. My friend had left his phone very expensive and she helped us find it.

I just love how Bella is an amazing worker. The Public Storage really just does everything to make you feel like they’re not in your business and it is amazing to know that they are here for you.

Bella is amazing & extremely professional!

During covid this place kept increasing their prices. They were relentless.. The prices just keep kept going up and up.. Then we were told the final month would be half the price and we believed them.. but no, they didn't honor it and we lost EVERYTHING! 😭

Derek was very friendly and helpful in answering my questions about my storage unit.

Sandi is the best

I had an issue come up in life and security self storage has been a great place to work out issues with your space. Melanie the general manager has been a wonderful part of the team's built here in San Antonio and so thankfully am recommending her professionalism and hospitality to many others. I am glad to say Texas proud about this business and the people I have got in contact with here guys. Stay safe out there and wish you all well also.

If you value you're possessions..do not rent here. My inside unit was broken into. I had it full. They didnt even leave me a crumb. Management was no help whatsoever. Conveniently, they said that there was no camera footage. My lock had been replaced with the same type of lock while the thieves took my property. Management claims they check the units every night to ensure that the locks have not been changed out. I PERSONALLY WOULD NEVER RENT A UNIT AT THIS PLACE!

Great place to store you items when moving from one state to another and can't fit it all in your garage , Friendly Customer Service and I got a great deal on my storage unit .

The office manager, Melanie was really helpful by helping me pick the correct size unit I needed. She showed me around the property and pointed out the maintenance guy on property as well. I feel confident I made the best decision to store my items here. Will definitely recommend this storage place to my friends & family. Thank you again Melanie!!!

The representative was very knowledgeable and helpful with choosing the right unit for my needs.

Melanie is great to work with, have been a customer at Thousand Oaks Security Self Storage for over ten years.

The location, prices and cleanliness of this facility is very impressive; Melanie and Rick are a breeze to work with ....

Beautifully clean! Management is woñderful. 24 hour access. You can't beat it!

Excellent customer service and great price.

Close to the home, prices are very reasonable, and the management is superior. Never had any issues for the 5 or so years we stored here. Wonderful family run place that treats you like a person. Highly recommend

The most excellent customer service.. Plus 24hr access to the units