I’ve had this storage now for about 6 months now and it’s been a perfect solution for me. Mya is the most helpful and professional employee and has made my experience here no doubt the best. This facility is kept very clean, safe and easily accessible. Thanks!!
Gabby is amazing super sweet person!
Gabby is always attentive and always says hi to me amazing employee
Muy buen servico de gabby muy attendiente
Morgana was fantastic! Call center rep I initially spoke with was horrible but Morgana went above and beyond, made us feel comfortable. She was very patient and took her time explaining everything, answering all our questions, showing us several units, etc
Morgana is an amazing employee and knows how to talk to a customer. She did a great job and won us over.
Very organized, got a through walkthru of the facility, excellent staff
Moved out this month with no problems all my stuff was kept safe and secure. Great experience!
I’ve stored my belongings here for about 2 years and have had 3 storages at one point, over the weekend I moved out and it was bittersweet. The staff here have been so excellent. There is one I forgot her name she has a short hair cut and an animal lover she’s been there throughout my time storing my items she was amazing. Today Jay helped me as I closed out my storage and answered all my questions before I even asked them confirming that I did everything correct when I moved out online through the app. He was awesome! The storages are clean, safe and cool. Carts were always available and I had no safety concerns or worry about my personal belongings. I moved 35 minutes away and there was a storage less than a mile away from me but I trusted this storage to keep my items safe and didn’t mind the drive when needed. Thank you Hwy 281 Public Storage!
Customer service was amazing!
*** UPDATE***
Wanted to update my review. The property manager was relocated so I am sorry for the people at a new location that has to deal with her. Her name is Cory. What I can happily say now is that Gabby is now at this location and is absolutely wonderful!! She is very very helpful and has great follow up skills. Very thankful!!
Absolutely horrible customer service!! Property manager is never onsite. No calls returned. The one interaction I had with property manager was extremely unprofessional on their part!! Buyer beware!!
Morgana was very helpful & efficient. Great place!
Very easy and convenient move in
Gabby was very helpful and knowledgeable and did an amazing job helping us today!
Gabby was amazing!! She got us the best price for a large unit. We were so excited my brother decided to rent a unit as well. She is customer focused and definitely one to keep 💯.
Gabby and Shane (think I spelled it right) were excellent. Went above and beyond. Super helpful, nice and knowledgeable!! Thanks you both(:
These people are so unprofessional and rude.
My unit, as well as multiple other unit's where broken into. I came in as I was directed, yet I was given a hard time when I got there because my aunt's name is also on my storage.
They told me she needed to be there in person with her id.
She couldn't call or give them the numbers.
All My info is on the account; email, address, credit card and my phone number.
That is how they personally talked to me on Saturday.
Different person in the office today, she would not let me into my unit.
She told me to come back with my aunt.
My Aunt, got off of work.Met me here, and we spent an hour outside banging on the door (3:30-4:30) calling the number, just to find out that they closed at 1:30.
They failed to mention this after she told me that I had to come back. I was there initially around 1.
We both took time off of work.
Our whole day was wasted.Corporate office could not help in any way.They said they were going to reach out to the manager and have someone give me a call back? It's been an 1.5 hours, we're now at 6 p m.
We were unable to make the police report as we were not able to get into the unit.
Not only has this cost me Whatever they stole from the unit, it cost me a whole day of work, time, money, and energy and now it's gonna affect and roll into another day Costing me more Due to there lack of professionalism.
Thank you Holly for assisting me with this I appreciate your help.
The manager Sophia is amazing to work with and is a big reason for staying at this location. I highly recommend anyone looking for storage unit to stop by the stone oak and 281 location for great customer service.
Extremely clean facility. Easy access in and out, and PS provides carts to help move items.
What a very clean facility, easy access and reasonable pricing
Good service and if you're looking for a very responsive property manager, then you have found the right place!
The rental was easy; mostly completed through the website. I did have to call customer service to switch the storage size to a larger size. A couple of hours later a confirmation was sent with the storage number and lock. Clear instructions were sent too along with the gate code. The move out was even easier. Just empty the storage and they take care of the rest. Very clean place and friendly customer service.
Sofia was very helpful! Clean and quiet facility.
Cam and Sofiah were awesome and very personable over the phone! KEEP UP THE GREAT WORK!
Gabby was very welcoming and answered all my questions and I’m very satisfied with the facility
Gabby is amazing she helped my family with a situation we had, and she was amazing and got us situated with a great price thank you Gabby for your patience and help
Gabby is wonderful always attentive and always answers my calls
Sofia is awesome !! She provided excellent Customer Service !👍
I have been renting here for about a year. Sophia has been so helpful and friendly in helping me when I need it and so quick to call me back. The space itself is very clean, easy to access, and I love that it’s climate controlled especially in this Texas heat.
Gabby and Mya went above and beyond with their excellent customer service. They both answered all of my questions perfectly.
Cam provided me with excellent customer service, excellent rental rate.
Great customer service! Mya was so helpful, professional and kind! Happy to do business again if I ever need another storage unit!
Top notch customer from Sofiah!
Climate control storage, clean , all things work , the phone app is great to open doors and gates.
Sofiah from the office provided great customer service.
Great service!!! Sofiah was awesome!!!
Had a great experience. Sophia was super friendly and helpful. Answered all my questions. Will always use public storage because of her.
Got a letter in the mail saying our unit was going to increase $61 dollars which would put us to $223. Which was a big increase for a storage unit in our eyes. Called customer service and they said they could not help. It was like throwing up the finger to me. Requested to speak to the Property Manager and the District Manager was the one that helped us. She did not come down a lot but, was at least willing to meet half way without questions. Me and my wife appreciated that. Thank You Holly.
The access was painless, rates were good for the size of unit we were after. Terry also was very helpful on site.
Jessica was amazing, friendly and very informative! 5-star service
Great experience, Jessica was very helpful and sweet she made everything simple and easy. Will be renting here in the future👍🏽
Jesse was wonderful! She answer all questions and service was quick! She’s very nice and great customer services!
Jessica at the location was amazing. She stayed after the closing to help and close the contract - superb customer service 👍
Adriana was awesome she took care of our access problem quickly and effectively .very pleasant to speak with.I would highly recommend this site.
Max was great, very knowledgeable, and was quick.
Max was wonderful. He walked me through everything. I was such a pleasure dealing with him.
Great experience and the staff was super nice. Max took care of me 🙏🏽
Max at stone oak was really nice and helpful
Max was very helpful. I appreciate all the assistance he gave me. I would definitely recommend this service to a friend
Max was so knowledgeable about meeting my needs. His service far exceeded my expectations ! He's also so very personable and has a great giggle 😃
Arabella helped my parents rent a storage unit and was very knowledgeable and answered all our questions
Bella was great! Super knowledgeable and helpful!
The transition was smooth and easy.
Tiesha was a pleasure to work with. There was in issue with my account and she went above and beyond to get the issue fixed in a timely manner. This is the kind of service that should be held as a standard all over. I will definitely be recommending this location as long as she’s working behind the counter.
The very kind Tiesha stayed late to sign me up the first night I rented the unit. I didn't have a lock yet so she put one on for to be sure. Also when I was unloading my things a few days later. I was playing music & my truck battery died. Who came to my rescue with a jump? (with a couple jokes & good attitude) That's right... The awesome Tiesha, girl is the bomb! Ya's could tell 'em sez so.
They keep it clean. But only 3 carts for the entire building is not enough.
Nice clean facility. Tiesha was able to accommodate and help reduce the stress of moving in such a short notice. I hope to be a long time Public Storage client for a while.
Clean, well managed facilities!
Moving is so stressful but it’s always a blessing when you have that one person who makes it so much better. Tiesha was hands down the absolute best. She greeted us with a smile and assisted us with outstanding service. 10/10 would highly recommend this location not only because it’s a beautiful facility but mainly because I felt like I was truly cared about and not just another customer! Thank you Tiesha!!!
Tiesha has been very sweet and helpful with me, giving plenty and options to choose from. She is very professional and attentive.
I give this location 5 starts because of her.
Great experience! Tiesha the manager was very nice and accommodating even at a moments notice. She helped us find the best unit for our needs and made the entire process easy and stress free.
Tiesha was amazingly friendly! She answered my questions over the phone on 11/10/22 about unit sizes, prices, and specials. She made my decision easy to rent with Public Storage.
Find great service at this location. Clerk was very helpful
Ms Triesha was the most professional and helpful, throughout the process. She is the best!!!!
Holly and Tiesha were awesome!
Experience was great, Holly and Taisha helped me with my locker. Ask for them when getting to this location .
Great service all around, kudos to Tiasha for her patience
Great service experience with TorSha 10/3/22. She contacted me about my existing storage unit . Her call saved a late payment. She was pleasant, knowledgeable and very skilled at helping me. She answered all my questions. Very impressed.
I have been with this location since Nov. 2020. Location is good for me. It is safe, extremely clean and outstanding service.
HIGHLY RECOMMEND.
MS. TIESHA, HAS EXCELLENT CUSTOMER SERVICE SKILLS !!!
EXCELLENT MANAGEMENT SKILLS !!!
A TRUE ASSET TO THE PUBLIC STORAGE FAMILY / CORPORATION !!! PROMOTE NOW !!!
PROMOTE NOW !!! PROMOTE NOW !!!
A TRULY OUTSTANDING PERSONALITY !!! MS. TIESHA, TRULY CARES !!! # 1 POSITIVE PERSONALITY !!!
Came in today to get a quote on a unit and I was helped by Tiesha she's such a sweet lady who is willing to help you get the best quote
Tiesha was super helpful and willing to be patient with me while I looked for the right unit. She was friendly and efficient! I am very happy with my experience.
Was looking for a unit, and was helped by Tiesha, customer service was amazing and friendly, she helped me get the lowest rate I can, and overall had a good experience.
Eli saved the day for me! After no other storage facilities in the area would accept our u-pack trailer drop off overnight, Eli came through last minute. He is so friendly, professional and eager to help in any way possible. Inside of an extremely stressful experience, he was a ray of sunshine. Also, prices for Public Storage were way better than Cube Smart and the others.
Stopped in today to see what storage units they had available. Eli helped answer all of our questions and was super professional and informative about the process. As soon as I’m ready to rent, I will be coming straight back here to talk to Eli. Thanks again!
I rented a storage unit here with Adriana she was very welcoming and very helpful she helped me get to my unit so that I wouldn’t get lost (I’m one to get lost) just great customer service overall and a clean facility I would rent here again and recommend to anyone looking to rent a storage unit.
I went in not sure if that was the place I was going to use and Brianna did a FANTASTIC job making sure that I chose there. She showed me through the facility and walked me through where everything was and how all the codes worked for the security! I appreciate all the above and beyond customer service!
The space i rented had a large column in it. I went to the office. They quickly found me a better unit in a better location with no obstruction. It took about 5 minutes. The employee was super friendly and helpful! We are very pleased!
Great customer service from Eli. Able to help me organize my supplies needed for an upcoming move and outlined storage options. Facility very clean and will be back for all my moving supplies. Highly recommend.
Public storage at 281 N is the best I've ever rented from, superb security, best customer service. Site manager Travis is excellent to work with!
Public Storage at 23015 North US Highway 281San Antonio is a great facility for storing your possessions. The place is extremely clean, the security it outstanding. I can recommend this particular storage facility with the highest of ratings. Travis the manager is excellent to work with.
Travis is the best most helpful person at this facility.
Travis was really helpful and amazing customer service thank you so much
My name is Chef Jose Luis Hernandez and I am writing this review because there is something to be said. In the past 10 years that I have needed to use storages because of my career and business, I have never been this comfortable on location, cleanliness, security, and outstanding customer service. Mr. Travis has enforced and exceeded the facilities’ standards. In the last month, I had a situation with one of my storages and Mr. Travis immediately explained to me all the circumstances and procedures needed to be done and contacted me with regional management to assist with a resolution. I have used other Storage facilities before but I can recommend that this is the one that you should consider. I would like to send a personal thank you to Mr. Travis for taking ownership of his position and establishment to guarantee the best necessities of each individual person. Although I can only put 5 stars on this review, personally it has exceeded my expectations.
Travis was "a god amongst mere mortals"! Not only did he answer all our questions but walk us around the property to help us logistically plan how we were going to load and unload. Thank you for the great customer service and taking pride in property.
You want exceptional service…. Well go see Travis. He will go above and beyond to provide top tier service. He will definitely get you together with no hesitation.
Can't say enough about our property manager Travis. I am always greeted with a smile and great customer service. Heading back to school now, but thanks for everything Travis!
The environment when I walked into this facility was great and the service I received from Travis was outstanding. Travis was very helpful and answered all my questions concerning the public storage. I had a phenomenal experience and I was grateful for Travis being there to assist me. Thank your Travis!
Travis was exceptional. Made sure all my concerns and needs were taken care of. Very patient, helpful and nice. Great customer service! Best experience I’ve had!
Very clean facility with multiple doors to get into the units. Travis was awesome. Super helpful when it came to maintenance issues with our new unit. He went above and beyond to help us, especially since we were moving from out of state. Would highly recommend getting help from him anytime :-)
Thanks Travis ! You've been very courteous & helpful today. Just wanna add that Public Storage had a very loyal & respectable employee ! 👍👍😉
Travis was very helpful with my questions I had on storage needs. He was very professional and helped me with a smile. I wish all businesses had this type of customer service. Thanks Travis
Huge! Plenty of parking, dry indoor units of varying sizes, in daytime it was well-lit. Standard lock used on units. Incredibly clean along every hallway! Plenty of space to park next to entrances-exits enabling you to unload or load anything being/to be stored here.
Unfortunately, both 'Google Maps' And 'Google Go Now' Maps have the Wrong location marked on their maps. Maps'verbal direction is incorrect, this made locating Public Storage very difficult difficult to find.
The address is on i 281 North, in San Antonio.
It is Not located next to the In And Out Take Out on the North side of the 281 freeway, it is Across the freeway, along a side street - facing 281 South. It is behind The Olive Garden, as you must drive down an unnamed road around curves to find this expansive clean inpressive Storage Center.
We purchased an item from a Seller who had it stored there.
If we needed a Storage Unit though we definitely would use this one!
Travis was extremely helpful in helping me correct a double booking rental!
Very clean facilities easy access
Travis was super helpful and accommodating!! 10/10 experience.
Great customer service from Travis. He was professional. Will recommend this location to friends and family.
Travis was a great help, I appreciate all the advice given!
Public Storage offers very amazing deals and professional service! I'd highly recommend using them for all of your storage needs! I especially enjoyed my experience with Teresa Richardson - she was very helpful and a pleasure to work with! I loved how she went above and beyond for us! She was very outgoing, kind, and professional. We will be coming back again to use Public Storage due to Teresa Richardson and how great she was!
Travis assisted me today with setting up my account, finding the right size unit, and locating it afterwards. Excellent customer service!
Travis helped me out and did a great job !