Public Storage Self-Storage Units at 251 N A W Grimes Bl, Round Rock, TX

Great facility. Very clean and professional. The staff is top notch. Very friendly and professional.

Mary was awesome! We ran into an issue and she was great at resolving the problem. She was super sweet! I greatly appreciate her!

Mrs. Lucy has a vibrant spirit! She provided me with excellent customer service, was extremely inviting, and instantly offered me assistance. She took the time to walk me to my unit and thoroughly explained the details of the unit. 5-stars doesn’t do her justice. PSA to the higher uppers. Lucy should be in upper level management. She’s amazing! 🙏🏾

I found Mary to be very helpful in answering my questions and assisting me with account needs. She took time to walk to my unit and to help me resolve all my issues! This location is clean and well managed!

Was here early locked myself out. Was here get in Thank you Mary

Maria was very helpful and kind. Opened the door 10 minutes early just to help us :)

Just moved in, and Maria was great help setting up my app and fixing my lock. This location is very lovely highly recommend.

Maria was very nice and respectful and helped me get settled in would recommend this place to anyone who wants a friendly staff and an affordable unit.

Maria excellent costumer service. A real Angel.

Best place to rent a storage unit. Ask for Maria she is so helpful and an amazing person. 🤙 thank you Maria

Tall Paul good guy easy process I would recommend this location to anybody

Jason was very helpful! Friendly staff!!

Friendly staff, quick and easy checkin

Great staff! Super clean and very inviting environment. Paul was extremely helpful!

Maria was awsome. I was very Happy with her customer service she provided, Clean facility..Will recommend..

Had a very pleasant conversation with Maria, she helped me beautifully and made me feel at ease. Thank you Maria for your amazing help.I also want to wish Maria Happy Birthday, I hope you get your wish for your big day because truly, you most definitely deserve it.

María did a great job on helping me find a unit that met my needs. Great service and attitude.

Paul was great!

Tall Paul was very helpful with my stay at public storage. Jason was also very helpful! . I would definitely rent a storage unit here again!

Paul took care of me each time .

I want to thank Paul for all his help. I was in a real dilemma, and it looks like I'm good to go. Thanks again

Great people and great service!!

I have been there for a while. They all the sudden raised my rent 40% in one month. Life Storage not far away offered me a larger space and I saved $100 a month!!!!

Maria was very professional when she assisted us. She answer all our questions and made sure we were taken care of. Highly recommend this place because of Maria.

Hello, it is Sunday April 16, 2023. I stopped by your Round Rock location today looking for a storage unit for the near future, Maria was so helpful and knowledgeable and understanding. The store was so clean nice, I like it! Maria was very cordial and professional... I will recommend this unit to my friend who is also looking for some storage in, Robert M

I was having issues with my account so I went in to get some help. Paul was vey helpful and got my account right. Thanks Paul.

Great customer service

Easy and convenient. The app works great and it’s super fast to rent the storage units online. We have two units, and they serve their purpose. Staff (Paul) was friendly, funny and helpful. Place was clean and well maintained.

Fast and friendly service especially when you have the app

Paul was fantastic!

The process was easy and staff was friendly and when I needed to make changes they we helpful and prompt.

Maria and Paul were super helpful! Their customer service was amazing. Thank you!

Maria and Paul provided an amazing customer service, made the process easy and stressful free!

Love that I can sing while moving stuff. #26951 1. Everything Everywhere All at Once 2. Brendan Fraser 3. Michelle Yeoh

Faculty is always really clean, staff is really helpful& fun! #26951 1. Maverick 2. Austin Butler 3. Michelle Yeoh

Paul is so nice !! Very nice staff and helpful, clean facilities

Awesome with security cameras

Maria was great. Very informative

Easy process, and helped a lot.

Tall Paul is a nice 👍 guy!

Thanks Paul for detailed explanation, quick & easy setup.

It's so easy!!!!

Great service

Thank you so much for the awesome customer service since 2021 #ps26951 Chiefs

Easy process, clean facility, #ps26951 eagles are winners

Clean facility #ps26951 eagles

Amazing place always clean and the staff is very friendly

This is my second time using this storage facility. The place is always clean, the staff’s service is great, always being so helpful and friendly. I would recommend this PS.

Paul was a wonderful help great communicator even helped me load a couch onto the truck this is where you would want to keep your things if you need a place to store them 👍🏾👍🏾

Paul it's a Very good Person

Easy process! Set up everything online and ready to go!

tall paul is awesome!! he’s helped so much this morning and put a huge smile on our faces!

Great service

Nice location. Thanks to Paul the experience was quick, easy, and explained in detail. Would definitely refer anyone needing storage space.

This guy Paul was very great! Excellent service and overall great atmosphere.

Jason and Kylie were amazing and extremely helpful and knowledgeable in all aspects of the business!! Helped me get my unit and also helped when I needed to get a different unit, definitely would recommend to friends or family!!💯👏🏼 👪

Kailey was absolutely amazing with providing all kinds of useful information and showing us to around. Truly an amazing first experience!!!!

Kailey was awesome. Excellent service 5 star review you know what Im saying?

A+++

Tall Paul was Awesome

Kaley was an excellent help getting me set up and the facilities are very cleanly kept!

The place was very clean and the workers were nice

Jason was very helpful and knowledgeable. Facility is well maintained and clean.

Kaliey is "perfectly adequate at her job".

Excellent facility and great customer service

Really nice and clean

Kailay has good awesome customer service and fast check out.

I stopped by our local Public Storage for moving supplies. Kailey always knows the exact stuff you need. She is always so kind and eager to help you. The grounds are always clean, and hall ways are clear and sweep. Awesome customer service Thanks Kailey!!

Extremely helpful and delightful! They were able to accommodate us in our short timeline and spent extra time to help us get everything done!

Tha Manager Kaylee is absolutely terrible there

Kailey was amazing, I was running very late before closing, she stayed after and made sure I was taken care of. 100% recommend this public storage, amazing customer service!!

Great experience and super straightforward. Kailey was awesome and hugely helpful!

I have been using public storage for quite a while now and always had a good experience each time I need to go there. kailey is always nice and very helpful and always takes care of everything I need proficiently and with a smile.

I rented here for about 5 years and never had a problem! When moving out, Jason helped tremendously! Thank you!!!!

Awesome!!!

Kailey was awesome great customer service and very informative!!! She made my visit so easy. I will recommend seeing her she made our move less stressful!!!

Kaley is awesome!!

Loved storing here the staff was very helpful and on the day I was closing out after getting my house kaylie was extremely kind and gave all the info we needed for the closing process

Buena atención

She did a good job

The place itself is ok, but I find it somewhat ridiculous that even with code access, I can’t access my unit during certain hours. Just moved all day long and had a last haul, car full of stuff and 9pm I’m locked out? Miss me with that… going to find a different unit asap.

Kailey was awesome. She was very informative, which made it very easy for us to decide on the perfect storage unit.

Kailey was so informative and helpful! She made this an easy flawless experience! Thank you!!

Kailey was amazing. She really helped us get our stuff taken care of. Would recommend 10/10.

Kailey was wonderful. Very nice and helpful and explained everything completely.

Jenn was great!!! We moved a friend into storage she went above and beyond to make sure everything went smoothly. She really made our day. Thank you again Jenn

This storage facility, had me a bit worried when they were bought out by Public Storage. A renter for 3 years, I was concerned that the service level had changed. Thanks to Kaylie, the AMAZING representative at this location, my worries are gone. GREAT SERVICE!

She did great

Kailey was very helpful and professional! She answered all of our questions and made sure we were knowledgeable about the space we've rented! 5 stars, please give this nice young lady a raise! Thanks Kailey!

Kaley was super nice and the property looks great

Kailey was amazing,above and beyond to help me with a smooth transfer of spaces. This location is amazing because of her top notch service.

Great storage place. Very nice people.

Stored my belongs here for over a year and I am so glad I picked this great location. The area is great, kailey keeps the place clean! Would highly recommend.

Kaley was awesome. Very nice and understanding. Great personality.

Great service, answered my questions and was very informative. A great experience.

There service at this property was fast and courteous. Kailey was wonderful to work with and this property is very well taken care of!

Kaley was great she explained everything to me and showed me how to work it.

We just downgraded our unit today with Kailey and she was an absolute joy! She made our transition incredibly smooth, and she was amazing to work with today.

I stopped by the Public Storage on A.w. grimes today to inquire about a storage unit for an up coming move. The woman in the store( Kailey) was very nice and helpful. She was also very knowledgeable! Made me feel very comfortable renting there. The store was very clean and I look forward to renting from her. Also purchased some moving blankets and pads.

Went to do with my mom and the property here is very clean and well maintained. Kailey greeted us as we walked into the store for some merchandise and was very helpful. We are moving soon and she was well informed with suggestions on what we would need. Highly recommend coming here for service!

Kailey was extremely helpful with my godmother and I. She really enjoys her job and made the rental process quick and easy. 5 star service 🌟

A fair price for a good size locker.

Collaborating with Kailey was a smooth and easy process. Furthermore, she was very helpful. It was almost the end of my lease if my last apartment and I am grateful that everything went well. I recommend collaborating with her:)

Kailey is a very smart property manager. Very profesional and helped us with all our needs. The place is a great location. Thank you Kailey

Always nice. Always professional.

Kailey was super helpful. She made the process super easy. Very nice property.

Kailey is the nicest property manager. She is very helpful everytime we come and awesome. Very professional and sweet. The building is always clean and security is awesome.

The lady's behind the counter are a big help, very patient, I like that.

Great experience at the public storage!!! I’m glad to shoes this place to keep my belongings safe !!! Erica was great !! Excellent costumer services!!!

Kailey was "super helpful". With my recent move, and some last minute changes to my needs, she called immediately and helped me change my reservation for a unit with additional space. She made this experience very positive with her friendly customer service. And the location is so convenient and super clean. Overall good experience with the service and the price! Thank you Kailey :)

Thank you. Kailey was very helpful. And quick to give me a return as I had a lock for my unit. Showed me the app to enter the building,made sure I could enter my unit. Thanks again great job

Very easy rental set up. The lady at the office was super nice. and friendly

Awesome Staff. Clean Storage Place!

Kailey and Kizzy were amazing to work with. Both have great customer service abilities and are an absolute riot to talk to. Glad I got to meet them both!

If you have a unit here go check it! I went up there today and another tenant told me to check mine for mold because his had it. Sure enough, my first floor unit had it and the second floor unit is starting to as well. They have cranked the ac up to 80 and it's like a sauna. Not to mention less than 6 months ago we got broken into as well. I am really starting to hate this place.

Kailey, the store manager, is wonderful. I've been in the Customer satisfaction business for 36 years. I wish everyone I met was so competent and sweet. Thank young lady!

It's clean, well lit and elevators can handle oversized items like couches and dining tables.

Y'all. Max is so incredibly helpful and knowledgeable. I wish I had employees like her at my job.

Max was amazing!!!! I was having one of those days where everything had gone wrong and she went above and beyond to help me.

Max at the front desk was super helpful every time I need some help! Great location in Round Rock. I would use them again!

Max was super helpful

Max is phenomenal! The place is clean and beautiful! Super happy customer here!

Max was so helpful, it was my first time ever getting a storage and it was all so easy. Thank you so much. Great customer service. Answered every question I had.

Wish I could give a ten star rating because of the customer service skills of the lady behind the desk that helped me literally right before they closed. Very clean and we'll kept inside and out. Highly recommend going here for your storage needs, specifically the one of A.W. Grimes in Round Rock but I'm sure all of them have great employees. Thank y'all again for helping me!

Max was super helpful in setting up a unit last minute notice. They were delightful to talk to, as well as incredibly informative. 10/10

My boyfriend and I are renting a storage unit for a few months and we had the opportunity to meet with Max to set up our account, talk about all the amazing security features they have, and how Max so diligently manages this location of storage units! They are so put together, clean, and energetic about helping you with all your storage needs! Highly recommend this location and getting to know Max if you can!

Expect Astronomical Rate Hikes and No Compromise!! We've been here a while waiting for building to complete. This month, they raised our rent 31%!!!!! And no, they won't prorate the month if we move out. They instantly rejected our request for no/less increase, but never called back. The management here is NOT responsive like it was when it was CubeSmart. They're just mini enforcers of a corporate GREED MACHINE. You'll want to REALLY evaluate how much your stuff is worth to you if you're putting it here. You could probably replace it all for less.

Max is awesome!! She really cares about the customers and she funny with a cool hairstyle!

Max is an amazing and wonderful manager she has helped me get everything done and situated from a messy move . She called and made sure everything was ok and was willing to help in anyway she could . I really appreciate her help and support.

It was a joy dealing with Max! We signed up on the site and Max let us know there was an issue with the listing and called to give us better options. When we went in person we were impressed by how organized and clean the facility is. Max went above and beyond. I'm used to having to ask detailed questions about everything, but Max was on it and I didn't have any lingering questions. To the people complaining about lights and only one cart, that is not what I saw. Lights come on automatically and there were at least 8 carts available. As for insurance, if you are not covered under homeowners then they have an inexpensive plan available.

Max was such a gem! Knowledgeable, patient, understanding, flexible, willing to wait for me to arrive before the office closed for a few minutes and she helped me get the best price for storage online. She’s definitely looking out for me and my property and I trust her completely with my belongings. Definitely an asset to the team and the only thing during the moving process that was such a pleasure!

The first thing is that the lights have not worked right from Day1. I have told 4 different people over the last 3 years and the reply is that "something will be done to take care of it". Nope, still don't work right. More importantly is that they are raising the rate by 25%, but they have no available carts. The last person that I asked for a cart from laughed and said, "We use to have a lot, but now we only have one because people keep stealing them". Ummm, no security then? If people can steal carts from the place, what's to stop them from cutting the lock off my door and stealing my stuff? I am getting my stuff out of there as fast as possible.

Great service from Allen here. He got me all setup with what I needed, showed me the units and tested the gate access with me.

Max is the best manager in the world professional, perfect customer service, and always happy and nice. Thank you for your work and professionalism.

Max is really great!

Max, the manager here,she’s the whole reason we decided to get 3 units here. She is wonderful and keeps the place so clean. Always a friendly smize and hello when we go by. I actually look forward to going by storage just to chit chat for a few minutes. Customer service is widely overlooked these days but she is the epitome of excellent customer service! Thanks Max, for everything you do!!

First time using a public storage facility and Max made the experience a great one! Friendly service and a good facility. Would recommend to anyone.

Max goes above and beyond to help! Great customer service. Clean location!

Max is the BEST property manager I’ve ever experienced. She has gone out of her way to make me feel at home at the public storage, down to calling me by name; as a new person in the city, that really meant a lot. She runs a clean facility and she helped anyway she could to accommodate with my disabilities, down to helping me get a first floor unit. She’s the gold standard. 10/10 would recommend to everyone.

Have had some things stored at this location for several years. The facility is great and Max is awesome! Had some questions and needed some help and not only was she able to take care of everything I needed but she did so with a smile. Thank you Max!

In and out fast,staff friendly

Absolutely amazing service .. Highly recommend this location. Thank guys !!

Great service!!! We were able to get everything we needed quickly with zero problems! Thank you!

I was in a bind trying to move with my divorce/separation and came in so lost. Trena was there to help me with all my questions. She was so helpful and friendly. I felt at home and felt hopeful that this is the place to store my stuff until my divorce is final. I asked her questions with months and prices and she was honest and knowledgeable. She is a winner. I will be starting my contract March 1st 2021

Ernest was great help today. I look forward to moving in in February!

I had a great experience here! Ernest was a big help and showing me what storage was best for me to storage my items. I would highly recommend using this Public Storage! The customer service is absolutely amazing!

Cynthia was wonderful! Very friendly and helpful! She is such a delight to talk to!

My storage unit was broken into and nothing was done.a couple thousand dollars worth of things were stolen out of my storage unit and public storage and the people on site have yet to even care to look at the video to find out who did it. Their insurance company told me I had to have receipts for everything that was stolen.little to say they just want your money and don't want to assist with keeping your stuff secure. I would definitely recommend finding a different storage facility.also property manager has yet to return calls or contact me in any way. Very very negative I would not store here.

Shannon did a great job explaining everything. Glad this is a Public Storage now.

Glad come Thursday this won't be Cubesmart will be Public storage maybe they will take care of there customers none like the rude guy in office

It was quick and easy and could be done online.

I had used this facility for several months when my husband moved in with me and we never had any issues until today (the day we moved our items out.) We had left our car in the parking lot so we could get our U-haul and during that duration when we were gone the manager had a tow company tow our vehicle to Austin costing us over $300 as well as valuable time that we needed to move. When we discovered that the car was missing the manager (Angela) had the audacity to tell us that we should've checked with her first before leaving the vehicle as if there wasn't ample parking and without consideration that it was only going to be temporary until we moved out our stuff out which lasted longer due to her stunt. Angela was rude and didn't even have a mask on even though though we are currently in a pandemic and there are several signs stating that masks are required within the facility. I am absolutely disgusted with the way we were treated and hope no one else has the same experience we have. Update 8/24: A manager of the company called to apologize but did nothing nor offer a solution to resolve the situation. They again kept stating that there was signage posted regarding towing to be enforced yet at the same time there is signage posted regarding face masks being required and the manager was not wearing one any time I spoke with her. It is absurd for the manager of the facility to selectively enforce one policy yet ignore another that is posted.

Great, friendly & helpful staff,

I'm very impressed ...the personnel are very professionals...the place is clean ....very nice place!!

No issues, everything was smooth and easy

It was very easy to get set up. Everyone I spoke with was very helpful.

Convenient, friendly staff

When we signed up, it was easy and simple! It took no time and the employees were very nice! Overall, a good experience!

Friendly staff and very helpful. Place is always clean. My stuff is still in good condition thanks to the climate controlled storage.

Hands down the absolute BEST experience with any storage unit ever. The ladies here are amazing. Thank you for all of your help!

There is 1 exit/entrance, if that breaks down, there is no second entrance into building. My worker could not get in to get our supplies. Also this building is climate controlled, but 78 in summer months is way too hot. Set AC fan to on position this way air is at least flowing.

I have no issues with the facility itself, except they have at least one sensitive, snowflake working in the office. Maybe she needs to rent a unit to use as her safe place. However, during the lock down and not working, the corporate office said they would ACCOMMODATE customers by accepting PARTIAL payments and if I received a letter claiming to be late or behind on my rent, to IGNORE it. I can tell you that this only lasted a couple of weeks, (if that) . I called to make a partial payment and was denied! In fact, they charged me a $110 "administrative fee" and a LIEN against my property. I thought we were all in this pandemic together? I feel that as a large corporation, they should be more than accommodating to those of us who have not been able to work, at least accept the partial payments AS I WAS TOLD they would, and allow us to get caught up financially. I'm disappointed in their UNWILLINGNESS TO STAND BY THEIR WORD and help some of us that need a little time to recover. I have been renting from them for about 9 months, and this is my return? I believe they could do better to help serve the community. Not supportive, or very American in my eyes. I received a call from manager, Laura or Lauren, not to address my issue I had about them LYING to me, but I was addressed by the way that I spoke to Jennifer! Have you ever heard of such? Laura threatened to DISSOLVE my contract for speaking to Jennifer in a way that "she thought" was inappropriate! Sorry, I must have missed that part of the contract that said I wasn't allowed my First Amendment rights! Since when is it acceptable to LIE to a customer, and then have the BALLS to make a personal phone call, to tell me that I CAN'T call J a lying B? Is this how a paying customer is treated? Bad business, terrible customer service and a manager who needs to get over herself!

Very wonderful staff and communication was excellent. Never had any issue

No hassle great customer service and would do business again here if I needed it again. Thanks

Angela was very welcoming, and the property is very well maintained. I especially like that a code has to be entered on the elevator to proceed to the upper floors.

Great customer service! Always there to help.

Friendly and helpful staff

As a Retired Army Veteran I want to share the great experience I had at CubeSmart Self Storage located in Round Rock on A.W. Grimes Blvd. Jenny and Angela were the two staff members that helped me get my unit. They were Both very friendly and professional. The unit was the right size and price that I was looking for. If you're looking for a unit at a affordable price please stop by and visit Angela and/or Jenny. Thank you Ladies!! and with everything going on right now thank you both for all you're doing to stay open and help those who need storage services right now.

Angela was very helpful and professional. The place is spotless and well managed. Highly recommend this storage facility!

Awesome customer service, Angela in the front is very nice and pleasant to work with

Ginny, helped me find the perfect size unit when I was looking to downsize. Everyone there are so friendly and work very hard to make this chore as easy as possible.

The team at CubeSmart provided great customer service. Thorough explanation of the facility and the billing. I'm glad I'm using their facility.

What time

The cube smart at this location is neat and clean and well organized. The General manager Angela Myers and Manager Ginny-Ann Thomas are really professional.Not even one time I felt mistreated even though I violate the rules by bringing the moving Cart back a little after 6 pm, wich is pass closing time, Ginny-Ann was nice to me. Angela was nice the entire time which made me wonder what other companies like At&t are doing and not following their example. I was treated nice for the duration I rented the storage. Best customer service experience ever. I will use this location for my future storage need and will definitely refer friend to rent Cubesmart storage unit at this location.

Friendly staff, conditioned storage, specials all the time.

Nice place awesome attention by the Yung lady, terrible attitude and bad costumer service from the manager. You have to give your D License in order to use a card to use it.

Very pleased with this facility and the staff!

Great secure place

The lady who works at Aw Grimes location was so sweet amd helpful. Good job hiring someone who actually understands what customer service is all about! She should run the location definitely. Much better then who I had dealt with in the past. Ty

I found myself needing a storage cube temporarily, I didn't know what to do or how it all worked... I called this store and spoke with Ginny and immediately felt in good hands. All my questions were answered before I could ask them, I was explained every detail, and the facility itself is impeccably tidy and clean. The hours are super flexible and the staff is fantastic. If you need a storage facility, this is your place!

I am writing to express my dissatisfaction of my experience with your CubeSmart (251 North A.W. Grimes Blvd. Round Rock, Tx). My wife and I had previously been customers of CubeSmart at a facility off of Gattis School Rd in Round Rock a few years ago and it was a great experience. When I was looking for a facility recently, I chose CubeSmart because of that previous experience. I wish I hadn't. When I reserved a 10 x 10 space, I was told that I would get the space for free for the first month. Good deal, or so I thought. When I showed up at the facility, I was told the unit was a 10 x 10 space but had a cement wall bisecting the unit (made it less than 10 x 10... I informed Ginny-Ann that since this was not I had reserved, I requested a full 10 x 10. While she stated that she had one, she could not give it to me at the agreed upon free first month because that unit was not eligible for the promotion. Doesn't make sense to me. I felt at the time that Ginny-Ann did not take my concern seriously and was very condescending towards me. Not once did she express empathy or even try to make it right. If I need a storage unit again, I will be looking for other providers

We had an exceptional experience at cubesmart thanks to Angela. We needed multiple units and an overwhelming amount to store and she made the process very easy. You are lucky to have her. We will continue to use that location as long as Angela is there.

The office lady was very rude and disrespectful to my moving company. Accused guy of blocking doors and other units, when after All he had a uhual truck inside removing a customer's belongings out of a unit so of course it was going to block other units. Started yelling and using foul language. Then when my guy got hurt she called customer to state my guy was doing nothing for an hour, cause she was watching and assuming and trying to get my guy in trouble. Very bad experience with front desk lady. Will not refer customers to use this storage when they need a move. She had no respect at all and rude.

Amazing place! Walked in just to ask some questions and both Ginny and Angela were very informative and friendly :)

Very nice and frienly staff would recommend to others to use if they needed a storage place

This facility looks fantastic. Looking for a place to store mother-in-laws property until she decides if she wants to downsize her home. I talked with Angela, and she gave me a tour and answered all my questions. The units she showed me where the cleanest I ever see. Her staff, (I think Ginny was her name) are super friendly and courteous. You don't find many company's that have dedicated employees like these two. I will definitely do busy with these ladies and Cubesmart in the near future.

The manager Angela was very nice, and made sure I was completely satisfied. Great customer service! Great wholesome ppl all around.

This place is awesome! Extremely well maintained, clean, and secure. Fair rates with customer service that goes above and beyond. Would 100% recommend doing business with this company! Angela is amazing, professional, and so kind

Angela was very nice and friendly and easy going. I needed a few changes and she very nicely accommodated me. I would use this CubeSmart again!

The ladies Ginny and Angel were wonderful. They were helpful and kind. Glad I came here.

The service I received was nothing but excellent. The customer service was just great and they took care of me in a timely manner..

Great place to live! Ha i mean to store your stuff!! A/C, easy access, and great staff!

CubeSmart are wonderful places everybody is usually very friendly very helpful very nice very professional

Angela was awesome. The building is clean and they provide carts to move your things into storage. It’s a good facility.

Yes...so clean...safe...secure!!!

Accommodations are clean

Angela took excellent care of me during my registration and during my big move into my units. She helped to quell any anxieties I had about the experience and was able to answer questions and ensure I would be in good hands. The facility is brand new, clean, and climate controlled. Highly recommended!

Angela and Terel were great. Some of the best customer service I have experienced in a long time. Thanks guys! Moved in within 30mins of signing up. Really quick. Close to home and very affordable.

Check in was easy. Very clean facility!

Clean well lighten friendly staff

Their team was very professional. Treated fairly

Angela is extremely helpful and very intelligent about the leasing of the appropriate storage unit to meet the needs of customers. She is very personable and makes you feel valued and welcome. Angela handled me by finding me the most cost saving storage and gave me all the information needed to make a decision that saved me money and hassles. She made me so relaxed and worry free and all within 15 min. So I left so relieved my migraine headache went away. Angela, to me you are family but even better than family!! Thank you for solving my storage woes and thank you for always being so friendly and savvy on saving money and making a walk-in feel like the most valued of all customers! You are truly phenomenal and a real treasure for CubeSmart!!! You are the reason I always recommend CubeSmart to family and friends!!!🤗

This place rocks on all levels. Prices / Services / Customer Service is stellar!

Clean, air conditioned facility. This place has all the equipment you need to unload items to be stored. 100% recommended Cubesmart.

Good services. Has wheelchair accessible parking and entrance.

Great storage

Max the GM was great. He told my husband and I a ton of things to do around Austin since we just moved here. Super kind gentleman. I had reserved the last bottom floor unit, however there was a glitch in the system & it ended up being on the second floor. He apologized for the inconvenience and took us to see a second floor unit. We were very shocked at how clean, cool, and secure the units are. Above the unit there is extra space to allow cool air to get into the unit. There were carts we were able to use right at the entrance & an elevator big enough to put the carts in. In order to get into the facility you need an access code & to get up & down the elevator you need the access code. There are security cameras everywhere & they check to make sure your unit is locked every night. They require insurance for your unit Incase an event were to ever happen, but it is affordable & you can also use your own insurance. They do not allow food in units to keep mice out! They also have restrooms you can use during office hours & bottled water also! 100% recommend this place to anyone looking for a storage unit. Very very happy with every aspect of the facility from customer service to our unit.

Not only are the prices great but the employees are great as well. We were in and out in no time at all ready to get the unit. I'm extremely satisfied with cubesmart and the employees. Really love the security too!

Delightful experience! My first time ever moving anything into storage and the whole process was easy and great! Not to mention the staff customer service was more than great! Max was the perfect gentleman with a great spirit! Very happy with my storage decision!

Customer service is awful Max thinks he can talk to people anyway that he wants to and he can't. What I reserved was not what they gave me not even close and he had no care in the world..horrible customer service horrible.

The staff that I have interacted with have been very helpful and very nice. They offer water and will help with the elevator. The units are nice and they try to make sure the unit is clean. The price was very reasonable to us and it is climate controlled.

Love the staff and the place is brand new. Max is awesome!!

Max and Ray are efficient, professional and friendly and showed me my options. The facility is clean and convenient and provides exactly the size space I'll need. Renting the space was a simple process and I was happy to receive a free month of rent! Check it out!

Great prices

Clean, good prices, good costomer service.

Every employee I encountered ( 3 total) were very professional and polite. I was very impressed. The facility is very clean and nice as well. So glad to have found them and would highly recommend.

Very clean facility and great customer service. I called the 800 # 3 times before I reserved to ask questions and they were helpful. When I went to sign the lease, the owner was on duty. He was very helpful and great customer service skills. Very clean facility and great prices. Definitely recommend.

Max is awesomeI He really helped me out! THANK YOU MAX!!! Great customer service!

The staff is very friendly and helpful! Great prices. Units are are clean and the premises are nice in appearance. I shopped around, and it's the best value.

The staff is so accommodating and the prices are considerably lower than many other places that we looked into. We're so happy we found them!

Very nice staff and great rates! Made sure I got what I needed...thank you!

These guys are great! Max and Marie are very helpful. Good prices and a good product.

Excellent service, clean facility and the most friendly staff I have ever encountered in a storage facility. I will definitely recommend it to anyone looking for storage space. Marie Pierre is awesome.

These guys are awesome! They really go out of the way to make you feel like you are an honored guest. Thank you Max and team for making something as simple as storing your belongings into such pleasurable experience. I honestly would say go here if you need to store anything for more reasons as well. The cost is really good! The security is fantastic! I mean it is super secure. Three floors to choose from and video cameras and keypad entry. I seriously actually feel like I made the best choice going here. To be able to go somewhere, especially for a sad reason, and to be so happy with it is a huge plus. I actually wish I could keep renting a unit there forever lol. Don't change anything guys. And upper management, those guys need raises!

I reserved a storage unit online and received a follow up call the next day from Max. He explained everything I needed prior to arriving to the location and was a very smooth move in. Everyone in the office was super nice and couldn't have asked for a better experience. The condition of the storage units are fantastic and I will definitely refer everyone to CubeSmart! Thanks!

Fernando fue el que me atendió y es una excelente persona sabe muy bien su trabajo , muy amable y me ayudo en todo lo que necesitaba , fue un placer ! , un excelente lugar para rentar.

Max, the GM, was very nice and accommodating. I needed another store space and he was able to find me a larger unit at an affordable rate so I could have my stuff all together

Excellent service. Got a tour of the storage unit and clear explanations. Well kept storage units. Easy to do business.

The guy that helped me was super helpful very nice before we sat down to talk about prices he offered water to me and my son and then offered my son some color and coloring books family friendly

Great customer service and speedy too.

Very clean and modern storage place I have used. Nice friendly staff help you with the setup.

I needed a storage unit at the last minute on a holiday weekend. Max not only found me exactly what I needed for a great price, but he was also really friendly and helpful. SmartCubes deserves an award for customer service.

Mr max Hudson had the best customer service I have seen in a long time. Helped me while serving a customer. Very knowledgeable and friendly. Cool guy glad I came here

Max is just great he's very helpful patient and friendly I'm so happy we chose this storage facility it's worth the money. Thanks for the top notch experience.

Max is a delight! He walked me through need to knows and answered all my questions. Very clean and we'll lit space. Secure and easy to get in and out of!!

Great service!! I would recommend Max cubesmart to anyone. Felt like home.

Exceptional customer service. Location is conveniently located. Staff took a personable interest in my storage needs, Left there feeling my personal items will be safe. Would definitely use facility again & will send referrals.

This store was awesome very kid-friendly!! They met my needs and they were ohhhhhh so nice!! The prices they have are the cheapest that Ive seen around town! I would recommend them any day 😉

Easy and very good customer service. Overall great experience and recommend to anyone who needs a rental.

Incredibly helpful service from front desk woman. Clean, quiet, secure facility.

Awesome customer service and friendly atmosphere, I will definitely refer a friend or two.