Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 4700 Stacy Rd, McKinney, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 10/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 10 /mo $ 10Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 44/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 44 /mo $ 52Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x10'Online only price$ 45/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 45 /mo $ 53Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 61/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 61 /mo $ 73Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 100/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 100 /mo $ 123Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 140/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 140 /mo $ 172Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 143/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 143 /mo $ 177Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 180/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 180 /mo $ 231Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 194/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 194 /mo $ 240Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
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McKinney Storage Units Near Sam Rayburn Tollway AND Highway 75
McKinney storage units are located near the Sam Rayburn Tollway and Highway 75. Public Storage in McKinney can help you get organized with indoor storage, climate controlled storage, and outdoor storage.
One of the nation's fastest-growing cities through the early part of the 21st century, and often called one of the best cities to live in across America, Public Storage takes great pride to serve the McKinney community, a community which is truly “Unique by Nature.”
Adjacent to the well-known TPC Craig Ranch golf course, use a 5x5 storage unit to store golf clubs right near the course for easy access year-round. If your hobbies include biking, camping, or water sports, upgrade to a 5x10 storage unit and stop sacrificing that garage space.
Seasonal decorations, bulky clothing, as well as small appliances and furniture can fit in a 10x10 storage unit, which are great for apartment dwellers and busy families alike.
Our spacious 10x20 storage unit can help you quickly clear out a garage, living room or guest room and store old furniture and appliances after a remodel.
We love giving you the choice in how you store, which is why we offer a variety of indoor climate controlled storage units as well as outdoor storage units with drive-up access. And with our eRental program that lets you book a contactless move-in that works for you, self-storage has never been easier. Why wait when you could start fighting back against clutter today!
At this McKinney Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 591)
The experience was great. Robert really assisted me with renting my unit. He is very knowledgeable and polite.
Cona assisted me with pushing my belongings inside. They both explained how to access the gate and door. Great awesome customer service. I recommend this storage unit. Thank you
Ease and flexibility of our transaction was great. Had to make changes to both size and location. Rachel was terrific, transparent and helpful. Chose the inside climate controlled unit. Clean and easy access. First time using PS. I think I am a fan.
Ashley is amazing!!!… leaving Cubesmart for Public because of awesome customer service excellent prices and Ashley!!!
Unfortunately, being a loyal customer for years doesn’t mean anything. I began renting a unit here in 2020 that I am now being charged triple the market rate that’s shown online for a small 5x10 space. Last year I requested a rent reduction for loyal customers and was honored 6 months. I made another request this year, current property manager advised request are now only approved for 3 months and I was denied for a second request. Very disappointing, paying over $100.00 for a marketed $28.00 space. This company does not believe in loyalty and customer retention. They lock you in, raise the rent, and make resolution impossible. I will be sure to vacate my space after 5 years of rent increases.
I've used this Public Storage location a few times over the years and would highly recommend renting a storage unit with them if you're in need of one. It's in a great location right off the highway and the facility itself is clean & neat. Also, the staff is always professional, kind and friendly. I can't remember the names of the man and woman who assisted me and my sister last month, but they were very helpful. We ended up needing a larger unit due to the one we reserved being too small for all of the items we had. They got us switched to a larger unit and we got a deal on the unit as well. They even made sure it was in an area fairly close to the elevators so we wouldn't have to walk too far as we were moving things from the truck to the storage. Will definitely continue to use them in the future if needed.
Robert was so helpful. He showed me a couple of different size storages to see what would best fit my things. Robert is professional, courteous and made storing my things easier. He answered all of my questions and had a smile on his face. Excellent customer service.
We have just opened our storage. We dropped of our first load on Sunday, February 2nd. We had a little difficulty getting and received a voice message when we called. We did get a call back and were able to get in without much delay. The facility is clean and well lit.
Nice and smooth onboarding process. Great services I got today
Building is clean and was easy to access my storage unit.
Rachel was so amazing the best customer service I ever experience anywhere, so sweet and so nice, really pleasant with helping me with my needs. I highly recommended to come here to this public storage they are so awesome she differently, deserve a rise 😁💖
Great place to rent storage. I was completely new renting a space here. Rachel & Robert at the front of the store helped me get into my space. They also showed me how to use the app and lock on the door. They were very kind and helpful.
The app makes going in and out a breeze, also I find that the people here are quite nice (both the workers and other public storage goers). Highly recommend! I don’t ever need to worry about my safety or my stuffs. There are also little carts you can use to haul items around.
Rachel and Robert greeted us with a warm welcome and gave us a wonderful tour of this secure facility. They also answered all of our questions and very accommodating to our needs. When you get service like this, it’s really a no brainer so we decided to move forward right away. Many thanks to Robert and Rachel’s hospitality!
Rachel and Robert provided excellent customer service. They answered all of our questions and gave us a tour of the units. The Public Storage on Stacy Rd rock. I highly recommend them.
The one on Stacy is amazing great people and very kind. Helped making everything better moving wise.
Robert is amazing! His customer services is second to none! We’ve been a customer here at Stacy Rd for 3 years plus and would recommend it to anyone!
I had an issue with an employee and a rate. I spoke with the Manager-Angela. She could not have been nicer or more helpful in resolving the issue
Robert was amazing and helped with all my needs!
Robert and Rachel had given such great customer service
Great service from both Robert and Rachel
Robert is great to work with and he’s been so helpful! I have more than one unit here and he’s been responsive with my questions and/or concerns. I highly recommend this location for your storage needs.
The quality of places like this always hinges on the staff. This is the 4th public storage I’ve used in the last couple years. This one is the best. Clean. Newish. Good staff. Thanks Robert!
The facility is very clean, and the climate control storage is quite pleasant to work in. Philemon was exceptionally helpful, getting me into my new unit in less than 15 minutes!
On my second trip out, I bumped into Ms Sam in the parking lot and she was a delight to talk to! She specifically wanted to know how Public Storage could help me further and whether I had any concerns with the space. I've rented with other Public Storage locations in the past and not had this anywhere near this kind of customer service!
Based on our experiences so far, we've decided to double our storage footprint at this facility!
Robert was knowledgeable about the units and explained the use/ recommended use for each unit. Robert exhibited great customer service We purchased the unit needed and are happy with our choice!!!
I stayed with public storage for a little over a year. Amy was sweet and helped us close out the storage unit!
They are so amazing Sam is so patient she will work with you….she communicate very well very helpful
Went to storage on Stacy road and was greated by manager Sam. She was very informative and helpful and offered to assist us. There was also another associate by the name of Chona who was friendly and approachable as well. Glad to be doing business with this location 😊.
The staff are very helpful and is been a pleasure using the facility. Robert and Sam have gone above and beyond helping when I've needed assistance.
Sam was helpful
Sam was incredible and knowledgeable.. she was also very efficient. I was in and out in 10 mins.
Awesome customer service . Easy and quick . Sam is the best
This storage facility is wonderful. Sam is very kind and attentive at this location!
I walked in and Ms. Sam her customer service was delightful she answered my questions and seem to enjoy her job thank you guys for hiring her!
Phil and Sam were great with helping out. They were timely and very helpful to look up my information and provide unit needs
It's a good place to put stuff in for storage. It's not fancy or anything , but the more money you pay the bigger the space. The security measures are kind of annoying, but since it's for security it's alright. You have to have an online security code thing and have to scan it at the entrance and on the elevator. It's not great, but it's okay.
I experienced great customer service from Sam! She was very sweet and kind.
There was no confusion in the process of getting a storage unit! Sam answered all of questions and had a great personality! Very kind!
Sam was very friendly, helpful and knowledgeable. Great experience!
Sam was super helpful, and wonderful to work with!
Sam is awesome she helped me with my new unit .
sam is great
The company I work for has used this storage facility for a few years now and our experience has been great. Today I was re-arranging and down sizing our storage unit. The employee working today, Sam, made sure to ask me how I was doing and if I needed anything. After some time passed she came to see if I needed a water and while I declined, I was very impressed with her customer service and friendly demeanor. Have a nice day.
Sam was amazing with her service. Thank you for hiring her.
SAM WAS AWESOME AND SO HELPFUL!! SHE TOOK THE EXTRA TIME WITH ME TO BE SURE I GOT EXACTLY WHAT I NEEDED.
I just want to say thanks to Sam for a great customer service and answering all my questions.
Very clean, friendly service from Sam and Robert. App is super easy to use. I use them every time I move to take the stress out of the process
Thank you for taking care of my storage needs. This is where my family and I go because of the great customer service, clean units, and friendly staff!!!!
Sam was very helpful, we really appreciated all of her help.
Sam and Robert are the best. Always helpful. Finally closing out my units after 1.5 years on a hot day. They offered water and any other assistance. Highly recommend this location
I love this storage! Sam was great
Sam went above and beyond helping me today! The facility was out of carts and she helped me get my stuff to my unit! It made a huge difference for me!
Very helpful & able to find right space, floor options. Thank
you very much. Appreciate it.
Sam is super nice! Thanks so much!
Sam was a great customer service, very helpful
Thank you Sam for helping me with my things!
Sam was Great!
Sam and Robert are the best. Great experience
Kelly helped me with my return and was very professional and kind !
Sam is awesome and brought me water when she noticed I was dying and sweaty moving things out of my unit
Sam was always very helpful an niice we rented our storage close to eight years thanks for a secure location an a clean surroundings area
Sam i met on the phone on 09/14 is very nice and helpful.
Sam was an exceptionally talented individual who provided invaluable assistance and facilitated communication with our customers. Her customer service skills were remarkable, characterized by a consistently positive attitude and a genuine smile.
Thanks to Ms Sam I was able to navigate to the website and apply for the job. And her customer service was great she handled the situation with me asking about how to apply. She was very polite and respectful. There needs to be more workers like Sam with the right attitude with helping customers and representing public storage!
Excellent service and very quick thank you
Sam was patient and had good customer service
Would definitely recommend this place. Sam and Robert were very friendly and the customer service was awesome. They explained everything to me and answered my million questions quite well
Great and informative service.
I had a great experience at this Public Storage. Robert and Cho really know their stuff and are so helpful! They made the process easier and handled the situation well! Definitely would recommend this location to anyone who is looking for a storage space and want to experience great customer service!
- Melanie
Sam was very helpful.
Sam was a HUGE help!!!!
Sam and Robert were amazing. The approach was friendly and welcoming. It was a 123 step process and super easy with this being my first time renting a unit ! thanks so much !!
Sam was great she is Curtis and prompt takes for the help 👍🏽
Sam was very helpful with my unit transfer!
Sam was very helpful and very courteous.
I visited this Public Storage for the first time today. I met Sam at the reception desk. She greeted me with a smile and assisted me to my storage unit. She was very helpful. Really a great person.
HH
Loved this location sadly forgot the women’s name but she had brownish hair and said she was new to this location she did such a wonderful job she was attentive even went out of her way to find a cart for us she was truly an amazing person
Sam was wonderful! Helped out a lot and gave me a water on a hot day!!
Public Storage on Stacy in Mckinney: Sam and Robert were wonderful!!! Awesome customer service. They saw that we were getting hot and over heated while loading and brought all of us I e Cold Waters. I have never received this kind of hospitality before. Keep up the Great work. Their service and kindness was a 10 out of 10!!
Sam and Robert were a great help. They even offered out team water to help us cool down. We have rented from here for over 10 years and never had a problem. Always very clean, air conditioned, and our things were well secured.
Great service and even better storage solutions. Wouldn't recommend if you're looking for a cheap studio apartment, apparently that's frowned upon! Nice air conditioning for when you want to sit in the lobby and sign paperwork. Representative Robert was extremely helpful and even reminded me it is in fact illegal to live out of one of the units. Very helpful information!
Robert is an absolute dream to work with. Knows his stuff, courteous and just the perfect representation for your company. He got me booked up quickly and with a smile. I had a bunch of questions, and Robert handled each one with expert and thoughtful grace. I will definitely be using and recommending your site on Stacy Rd, and specifically Robert as the expert. Thank you so much for making this fast and easy for me. - Victor
Glad I found this storage place. Great prices, my unit is clean, easy access, and Robert was helpful and courteous.
Great service and genuinely nice employees.
Robert was awesome. He was polite and courteous and knowledgeable of the units and the spaces each unit could hold. And lord I had a lot of stuff👍
Justin was amazing!! There was a tech issue and he handled it very well.
First time here. Great experience! Robert and Andrew helped out ever step of the way. Smooth transition and very friendly and professional! Highly recommended this facility.
I worked with Robert, he went above and beyond. Showed me a few different units with no problem. Exceptional service! The building feels secure and clean and Robert was able to answer all my questions.
Amazing customer service from Mr. Robert @ the Stacy Rd location.
He was so helpful and friendly he is the reason I chose this spot over another. Extremely clean and security it great.
Thank you Mr. Robert!
Robert helped us out with our sizing decision and explained the ins and outs of the building. So far it’s been a good place to store while moving.
Great customer service!! After trying to set up my additional storage unit online -- and experiencing issues with the internet, I went to the Stacy Road Public Storage. Noah was a HUGE help! He was courteous, thoroughly explained the options, and even showed me the units I was considering! WOW! Excellent support from Noah! The manager even called the next day to make sure I knew how to access my unit and key! Awesome.
I needed a storage last minute and the staff at this location helped me!
Robert gave me a band-aid. He’s nice! Awesome work.
Robert is so helpful and was able to set up my auto pay with a click and signature. Great customer service! Will recommend to anyone who needs a safe, clean storage room.
I usually don’t leave reviews but public storage refused to refund me after I couldn’t get into the unit first time with their code. I had to take another unit and pay for setup fee again . This is the worst storage places ever . Do not sign up for any of their franchise places . Horrible is just a beginning statement and not trust worthy. Zeros stars is the appropriate rating
When entering into the property I was helped by Justin, David, Lisa, and Robert. I came on my lunch break to get a unit. They made the process super quick and easy.
Chaz and Robert are amazing. They answered all my questions and provided great customer service!
My experience with Robert and Chaz was so awesome
Chaz and Robert are awesome
Chaz Robert was amazing !!
Needed assistance in looking for a storage unit in mckinney, After relocating from frisco walked into this location in robert was extremely helpful and knowledgeable about the process of getting my unit started. Such an asset to a public storage to be able to have a knowledgeable individual to be able to help a person that Has no clue on how to process moving into a storage.If you guys are looking for amazing customer service when looking for a storage unit this is your place to look period thank you Robert. Thanks for your assistance
J
The appearance inside and out of the facility were great. Access to the units are as I expected. Also the manager was pleasant and very informative. I like this place.
Soon as I walked in I was welcomed with a warm greeting by Robert. This experience had to be one of the best experiences I’ve had at a public storage. The service was amazing and very fast.
Robert was so helpful helping me find all of my moving needs!! Definitely recommend if you’re trying to find moving supplies.
Robert was able to help us find the best deal at different locations. He’s awesome! Thank you so much.
I had issues at first, but Ebony, the property manager... and Matt, the district manager, resolved the issue. It is nice to be heard and taken care of. I would recommend this storage facility to my friends and family.
Ebony was so helpful, knowledgeable and super sweet. Definitely recommend this location for the amazing service provided by Ebony.
Received great customer service and information from Robert today. Thanks Robert!
Have had my storage here for a few years and Robert and Emmy were super helpful when I needed to switch to a bigger unit. Excellent customer service! They are both very friendly and helpful.
excellent service, very fast and answered all my questions.. very clean and safe location.. special thanks to ROBERT for making everything easier on my first day
Ebony was so sweet and explained everything to me! This is my first time renting a storage unit so I didn’t know ANYTHING. She was confident in all her answers and I had SO MANY questions. She answered them all! Thank you so much Ebony!
Ebony & Robert were very helpful during my visit to this location. After being overwhelmed from having to urgently start the move process, they were extremely kind to me as I explored options.
Love the honesty they had (unlike typical sales people).
My storage experience with Ebony was very good. She went above and beyond to get me into a unit. If I could give her 10 stars I would
Ebony was so patient, and professional
Ebony did a great job! I would definitely rent at this property again!
Ebony was so sweet and helpful!
Yesterday, I called twice to be able to speak to someone regarding my rental space. Ebony (at Stacy Rd), saw my missed calls and called me back to address any concerns I had. She was so helpful and went above and beyond what I wanted to address. She made my transfer experience so effortless, even finding a new unit near the current unit as to make my moving experience easier. 10 Stars!!
Ebony and Robert were very helpful and professional and pleasant.
I am asking an investigation of the Public Storage billing practice
I have encountered four consecutive reset/cancelling of my autopay for my storage unit without my permission in Mckinney, TX on 4700 Stacy Rd, lately.
I have been always autopay for the entire 2 yrs with Public Storage.
Since June,23, my account autopay has been tinkered without my authorization.
My bill became due and overdue. I was notified the last minute and found supprisingly my autopay was cancelled. This has been repeated since June, July, August and Sept. Each time when I caught it, I set it to autopay again. Now I am smart enough to take screen shot.
In August I had to pay a late fee of $35 more because I was one day late (again the autopay was cancelled without my authorization)
I am asking an investigation of the Public Storage billing practice nation wise and specifically the Mckinney, TX on Stacy Rd store odd behavior or tinker customer accounts.
Mr. Robert and Ms. Ebony were the absolute best. Professional, helpful and very engaging. Wish more people could be like this ! God bless then
Ebony was so helpful and great customer service.
Ebony was wonderful, she was very pleasant and helpful!
Ebony was amazing at the front desk. Made it a seemless check out. Was there for 3 years and everything was good. It is climate controlled. Hours are good.
Ebony deserves 5 stars and more. Her customer service, emphathy and professionalism is by far one of the best I have ever seen. Thank you for your assistance.
Ebony is the best! She always is so nice and helpful! She is very professional! Always nice to see her!
Ebony is super friendly and helpful. Thanks Ebony. Facility is clean and easy to access.
Ebony made renting the unit very easy and pain free. 10 outbof q0 recommend using this establishment. Ask for Ebony. She is very professional and helpful.
The carts, elevator, and climate control are super helpful and I love them. However, as somebody who doesn't get off of work until 10pm, it is very inconvenient that access ends at 9pm. Additionally, if you are accessing your unit after 5pm, the bathrooms are locked so you are required to drive out of your way to take a restroom break, further limiting the amount of time you have access to your unit.
Ebony was very helpful and very respectful. She did a great job in assistance me along with other customer. Keep up the good work Ms Ebony
Fast nice and good place for storage
I received above and beyond service from Ebony. She explained everything to me and showed me where my unit was and how to operate it. She deserves more than 5 STARS
Very clean facility. Renting was a breeze. Cynthia is awesome. Highly recommend.
They are very professional, clean,very polite with excellent customer service and great security. Keep up the great work!!👍🏾 Love that chicken from Popeyes 😁🤣
I rented my unit in October at the rate of $217 a month. March comes and I receive an email stating that my rent is going up to $269, but there's no explanation. So I scheduled my move out for April 2nd, I receive a call stating it is best I move out before April 1 because if I don't I will be responsible for the full months rent. No proration for the 2 days. Several of my friends and acquaintances stated that Public Storage did them the exact same thing. Be warned!! I will never use Public Storage again.
Alaina was super sweet and helpful! She helped us rent a unit the same day we came in to look at the options! Very professional!
Very professional, Ebony was awesome and very nice. Customer service was outstanding.
Thank Ebony
It's always a plus when you are greeted with smiling faces and positive energy. My experience with Cynthia and Ebony was unforgettably phenomenal. They were very easygoing and professional. Also, this facility is always clean and well kept. 😃
Received excellent customer service from both Cynthia and Ebony!
It was ok at first but the price doubled in a year. Also, the multi-level storage facilities are not easy to move in and out of.
Ebony was very helpful and she was very patient with me!!!
Ebony was extremely helpful and knowledgeable while beginning my rental. Well kept facility.
Cynthia was great with helping me! It was so quick and easy. Thank you!!!
Amazing peeps Cynthia was chill, calm and collected. Trainee also very awesome and dope keep it up y’all 🥹
Not my storage, but the facilities are nice, clean, and they have carts that help you carry things in. I havent seen one with those, well as nice i guess lol
Ebony and Melody were awesome with handling my rental unit. They were very professional and friendly. They get a 10 star from me. JoAnn Thomas
Ebony n Melody are very Great Customer providers
Truly, it would take me forever to express how pleased I was having experienced the professional service that I received from Ebony. She was very knowledgeable and she took the time to walk me through every step of the process relative to the plethora of technical things that are needful to enter and exit the premises. You would think it was Fort Knox! I came away feeling that my belongings were secure and that I had selected the right location for me and my family. (McKinney off of Stacy Road) Thanks again Ebony. It was a pleasure having met you. April C.
Professional and personal at the same time.
Public storage is not a customer forward company.
They will hike your rate (for me double) after about 4 months. I have recieved a complete run around in trying to get some insight. Finally made it to someone who could help. She said that I would be honored my normal rate through end of November. Look at my account today and they never honored what they said. When I called today, they told me that the person before just sent a “request” to have my rate honored to to the original rate and that it had been declined. That was by no means what the person said.
This is not a reflection of this specific location, rather the company values as a whole: do not give these people your money. Highly disappointed and will be spreading the word.
Great customer service from Cynthia!
Ebony and Melody were very professional and helpful with my new move in. They were patient and took their time showing me how to use the app and where my storage was. I definitely would recommend this storage facility to family and friends.
High rent, facility IS NOT SECURE...after my items were stolen the police informed me that the security cameras do not record or if they do the tapes are not available. If you inspect the ceiling area of your space, you will notice that the units on either side of you can actually see what is in your unit with very little effort. The area above your unit is not secure and their lock system is not secure. Do not be fooled by the camera system. This facility IS NOT SECURE in my opinion and THEY ARE EXPENSIVE!!
Hi, do you know why my next month's rent increased from $64 to $89? That's 40% increase! everybody should be careful with this company. I only moved in about 5 months ago, and now increased 40% on my monthly rent!!!
Had a great experience with Ebony and
Melody they were awesome. I highly recommend to storage yours things here.
I'm happy to lease my storage unit at this location. I highly recommend. I came in with my wife to lease a unit. Melody assisted us with everything. She was pleasant, professional and friendly. It took us twenty minutes to get everything done and we were on our way to see our unit. The unit was clean and ready for us to move our things in. Thank you Melody.
Melody and Ebony. Took care of me. I'm a new customer. Melody was attentive, kind and professional. It took Melody less then twenty minutes to complete my paperwork. My unit was clean and ready for my things to go in. I highly recommend this place. It's clean, friendly staff, convenient access, it has all the moving supplies you need. I had other places I could of went with. However the process to reserve and pay for it was very easy and convenient. I even received a phone call afterwards to confirm my reservation and did have any questions. That was a nice unexpected follow up call. I am happy with my choice.
I want to thank Melody for her great attitude & attention to my storage needs. She made it so easy & explained everything concerning my account..Thank you again Melody & Public Storage 😊
Cynthia and Ebony were amazing and very welcoming the moment I walked in to inquire about a unit.
Cynthia walked me through all the things I would need to know to make an informed decision.
Facility is very nice and the process to get a unit was a breeze
Randomly decided to charge me more for my unit by almost 30 dollars. Will be finding a new storage unit with another company for cheaper.
Cynthia and Ebony are both awesome
Came to public storage to load a storage. Great customer service from ebony. Was very helpful was able to answer everything i asked. She was great would most definitely come here again.
Great location! Ebony was awesome! I own a moving company and was moving alot of items out of a unit for a client. She was there to help us with everything we needed. I strongly recommend this facility. Thank you for making our moving process easy.
Cynthia is the bomb! Great customer service! Give that girl a raise! 😎
They employees are great and very knowledgeable!
Today I found I had lost my lock for my unit and I went to the front office and Cynthia was able to help me and provide polite and great customer service and informed me of all my options to be able to regain access and also gave me information for a lock smith! Thank you for helping me through this stressful situation!
The location and unit I’m renting is wonderful. It appears they penalize long-term tenants. I understand inflation, but not a 100% increase. I have a 10x30 space that started at under $250 in 2017 and now it’s double. No notice and random increases. Customer service just isn’t the same I guess.
Count on rate increases every 9 months like clock work. 1st increase 27%, next 17% and now only 55%!!!! Called customer service and basically given the answer of "Too bad, so sad." Will never rent from this company again!
Response to the owner...I contacted your property manager. He could not do anything. I contacted Public Storage customer service and they could not do anything. Then they transferred me to Executive Suite customer service. They just do not care.
I have been with Public Storage for almost 5 years. My only complaint is the cost is constantly going up. But today I talked to one of the customer service rep. He was so kind put in for me A Customer Appreciation Promotion to my account. So that makes a great difference to stay with a business that's safe for your personal belongings, No issues since I have been at this location as well. Thank you to all the staff (Thank you so much Don, you took care of me today) God Bless you!!
Cynthia was amazing. Excellent customer service. Great personality and great experience 🤗❤️
Melody was very helpful 10/10 store
Great place and so helpful specialy Melody the girl was very helpful and so nuce nice very informative
Great to do the business and I'll do the business with Public storage hereafter
Save place for storage
I have been a faithful customer at public storage on Stacy road today I was serviced by Cynthia she was so much help very pleasant and efficient I will always continue to use public storage
Great, clean facility. Latasha was super helpful! She went above and beyond. I highly recommend this location. Website very accurate. ***5stars***
***Update***
NEW MANAGER NAMED CYNTHIA!!!
MOVED IN MY 1ST STORAGE MARCH 14, 2022. That I had for a month. I HAVEN'T BEEN THIS NERVOUS ABOUT MY PERSONAL BELONGINGS EVER WHEN STORED IN A FACILITY. SHE, I THOUGHT WAS VERY HELPFUL. SHE WATCHED US THE WHOLE TIME UNLOADING ITEMS IN THE STORAGE! AFTER I WENT HOME TO SET UP ACCOUNT NO NEW CONTRACT SENT TO MY EMAIL FOR SECOND STORAGE UNIT. I HAD TO PAY AN ADDITIONAL ADMIN FEE. WHY??? I'M VERY CONCERNED, UNCOMFORTABLE AND AFRAID AT THIS POINT. Will MY FURNITURE, TV'S BE SAFE??? I NEED A COPY FOR MY INSURANCE. I CALLED HER TO INQUIRE ABOUT THE EMAILS SHE KINDA BLEW ME OFF SAYING SHE NEEDS TO CALL HER DISTRICT MANAGER OR SOMEONE OVER HER. SHE DIDN'T KNOW HOW TO DO IT! ILL STAY IN 🙏 IM HEADED BACK TO THE STIRAGE UNIT TODAY.
Cynthia was a very warm and welcoming, helped us get a great storage unit and explained all the details perfectly! The whole process took less then 25 minutes
Love this storage location! Contactless, easy rental process, and great staff. Thank you, Cynthia!
Latasha is awesome!! Her customer service skills are amazing. We need more Latashas in this world!!! Thank you for making my experience great. I recommend this property to anyone who needs a storage. It is extremely clean.
I would be very happy to recommend this location to anybody. Honestly it was because of latasha's help and her service that made this location great. Anytime I needed help from the initial call to rent my unit and my move out we made it easy. If you are contemplating a location this one is great..
I rented 3 storage units from the Public Storage location on Stacy Road in McKinney for almost 5 years. My experience there was the greatest!! One may ask, "how can renting storage units have a "great" experience?" One word, "Latasha". Latasha was the person that rented me my spaces those few years ago. Of course, renting a space should be an easy experience, but Latasha was attentive and patient with all the questions I had and made my move-in experience go smoothly. Fast forward to me closing my account, again LaTasha was more than helpful in making my move-out experience go smoothly as well. She helped me coordinate my movers and followed up to make sure that they had no trouble vacating my units. She has always been helpful, kind, attentive and patient. I highly recommend the Public Storage located at Stacy Rd in McKinney. DON'T forget to ask for LaTasha!!! She is good people, who made me feel like I was more than just a customer but a friend she was trying to help out. If the other Public Storage locations have customer facing folks that are 1/2 the person Latasha is, Public Storage is doing a great job at hiring the right people. THANKS AGAIN LATASHA!!!!
Great Staff, I Highly Recommend It.
On Dec 23rd I received notice that my next auto draft would be $275 when the monthly payment was $203. I tried calling and left messages on Dec 27th that I was not going to pay that price per month. I finally talked to someone in the Allen office on Jan 3rd and they said they would get with their district manager for a resolution. Allen office got back with me and said they would keep the rent at $203 so then I made the payment on 1/10/2022. Then I started to get harassed about not paying the late fee and the additional rent for January of $72 which was the increase they said would be removed. I told them I was not paying that because it was waived and it was not late due to the issue. Then they cut my lock on Jan 25th and filed a lein on Feb 1st for another $57. Now they want a total of $179 plus the Feb payment of $203 so I can get my stuff back and move away from Public Storage. The whole organization is ridiculous in every aspect. DO NOT RENT A UNIT FROM THESE CROOKS. I was a customer since they built the place.
this is the worst managed public storage i have ever dealt with. no one is almost ever in the office to talk to. you have to leave a voice message. good luck getting a response. i had movers bringing my furniture to mckinney. i needed the unit early. i left messages saturday, sunday, and monday. i finally gave up and got a storage unit somewhere else. horrible horrible horrible
Awesome friendly customer service. Latasha went above and beyond by helping me out and answering all my questions. Definitely recommend Public Storage!!