Thank you Shannon! Excellent customer service, understanding and extremely helpful
The single reason for my five-star rating, without a doubt, is SHANNON.
Shannon is an ultra-professional who’s knowledge, expertise, engaging personality, and friendly nature are extremely welcoming and provide a sense of peace of mind during the moving process, a time which can be very stressful and tiring. Shannon did a fantastic job of guiding us thru the rental and move-in process, and was extremely patient with all our questions.
Shannon treated us and our move into our rental units as though we were the most important customers she has ever had.
SHANNON IS A PHENOMENAL AMBASSADOR FOR PUBLIC STORAGE.
NICELY DONE, SHANNON….nicely done.
THANK YOU very much.
Don and Anna
I just spoke to Shannon at the Justin Road location.. with an issue I had .. She answered my questions and took care of my situation.. OUTSTANDING RATING FOR SHANNON..!!
We had a great experience at Public Storage renting 2 units while building our home. Shannon was always very nice and eager to help with any questions. This location is clean and easily accessible. I highly recommend this for your storage needs.
Shoutout to Shannon! Thank you very much for your help!
Shannon was AMAZING!!! Super friendly and helpful. Very accommodating for myself and my dad with his service dog. A blessing to work with, I hope to work with her and this Public storage in the future!!
Shannon is great help to find right space.. very much appreciate her.
Shannon was super helpful and such a good worker love the way she handle things and show you the units
Shannon at FM407 is awesome!
Normally not a fan of the staff up here but i love the lady thats taken over the last four months. She really knows how to put a smile on your face! Shannon really brightens my day.
Shannons the best person in that whole building
Shannon is super professional and kind. Needed some tape and boxes to move. She got me set up for a great price!
My family has been using the Justin road Public Storage for over a decade now. From the present and attentive staff to the security from theft and weather, I appreciate the service they provide.
Shannon was super helpful with our storage unit. She's been helpful with us getting new insurance and processing our new rate. She definitely deserves a pay raise. Customer service like hers is rare and awesome.
Shannon at 1474 Justin Rd location in Lewisville was very pleasant and extremely helpful. She really went above and beyond the call of duty.
Shannon was absolutely wonderful! She explained all the different options so we knew we were getting the right ones and walked us through all the ways to easily reach our unit. The facility was clean, and we're looking forward to an easy move!
Shannon is awesome! Walked us through , showed us the lockers sizes , prices .. she’s a very helpful sales person! Very good at what she does 😊
Shannon provided excellent customer service.
Shannon was great! She was so helpful!
I am giving 5 stars to the manager, Shannon. This was my first-time renting a storage facility and she gave me a thorough walk/ through with providing hints and tips along the way.
Shannon was was so helpful and nice great customer service and went way above and beyond to help me with my storage needs
Shannon was so helpful and so kind! She made our move in process easy and hassle free. Would definitely recommend this property
Shannon did a fantastic job!
Excellent Customer Service
Shannon is the manager here and she’s an excellent advisor, planner, and sales person all in one. You can count on her for sound advice about size of storage, moving boxes, and all the little things that come with moving. This is my second time at this location. Great business! Thanks Shannon!
Shannon was a pleasure to work with. She provided awesome customer service and made this one of the easiest rental processes that I've experienced. Thank you Shannon and Public Storage!!
Absolutely the best storage facility Roxie was so helpful with me adding a second unit to my account.
Roxie helped us get 2 storage and helped us with the lobby door. Great service!
Roxie was great. Easiest rental ever!
Roxie is amazing and very patient.
She took the time to show me several units and helped me to pick the perfect one 🙂 anyone looking for a storage unit in Lewisville or Flower mound I highly recommend checking out this location on Justin Rd and Garden Ridge and make sure to see Roxie
Roxie is the best!! Great customer service!!!! She takes care of her customers!!
Roxie was very helpful and good to work with!
Roxie was very sweet kind and very funny. I would highly recommend.
I really like this Public storage location! Roxy is very helpful and friendly!
Very Friendly and quick and easy!
Roxie was quick and awesome
Thank you Roxie You are awesome.
Mrs. Roxie was so sweet and helpful.
Rose was really helpful,really helped me out and everything ran so smoothly really appreciate you Rose 🎉🎉🎉
Rose was amazing!!!! Really helpful and went out of her way to make sure we got a good storage space 10/10 recommend
Roxie is awesome, so professional and helpful. Got my unit set up for me in a jiffy and made the process super easy! Thank you
Received great customer service from Roxie
Roxie great customer service
Roxie was wonderful ! She made the process so easy and was very thorough in explaining the documents. What a smooth move in. This facility is really clean . You can tell they care about their customers.
Roxi was great help ! Great experience
Mrs. Roxy is a wonderful Manager and always pleasant at the Justin Rd location in Lewisville, Tx
Great professional service from Roxie.
Happy to recommend this place
Did plenty of shopping around the last month and Roxie here was best equipped to help us. Great experience!
Roxie was very helpfull . Very helpful.
Roxie was very helpful and answered all questions. She helped me find my storage. Thanks for all the help
Customer service is important and, at times, hard to find! Roxie provided great customer service that consisted of taking her time, listening, and knowledge to answer my many questions.
Rosie was extremely helpful and pleasant
Roxie was so helpful. She explained everything about fees and everything I need to know. I had no difficulties moving my stuff. Will recommend this location!
Great Experience with Roxie Very Helpful Great customer service
The owner & staff was the nicest!! If I could give 10 stars I would
Roxie was super helpful and made sure I got a space that was perfect for what I’m looking for super thankful for her!
Roxie provided excellent customer service that is sadly uncommon these days. She was friendly, helpful, & answered all our questions. Thank you, Roxie!
Wonderful customer service!
Roxie provided me with amazing service with my reservation and walked me through all the steps as it was my first time reserving a storage unit.
Hello my name is Marshall I just want to say Roxie is a great person I will tell my friends this public storage is clean n a nice environment...
Roxie is an amazing person she help me out with everything I needed n answered all my questions to the T i will highly recommend this place.
Super nice , Rosie and Misty have been awesome every time I've had questions or anything
Very very good service. Roxie was so very helpful and worked around everything I needed. Great service.
Roxy was very kind and patience, had all the answer for our questions. She helped my mom showing the difference sizes for her to decide which one was the best option.
Roxy was very helpful today with helping me set up my unit. Thanks for great customer service!
Great customer service by Misty and Roxy! Very helpful and informative. Got us into our unit right away.
Roxy and Misty are fantastic and are the reason I chose this location! Thank you!!
Misty took great care of me. Walked in with no appointment. She showed me the storage with the size I wanted. Got everything taken care of quickly. She was also very nice, pleasant experience.
Jennifer is absolutely incredible very caring and compassionate
Jennifer was extremely helpful today. She made the whole process super easy. Thank you!
Jennifer is the best employee ever, so helpful. Great service
Kim was extremely helpful and attentive! She helped make our moving experience a breeze and she is an incredible asset to this location. Thank you, Kim!
Kim was extremely helpful with securing my storage space and making sure everything ran smoothly! Would definitely recommend!
My brother-in-law rented an indoor storage unit. The employee was very nice and helpful. Due to his limitations, she made it easier to come in without using ramps or stairs and got a closer unit to the entrance door. If I had to use this place personally, I would recommend it.
Came in today to change a lot of things…. Cara and Cindy are whip smart and handled everything perfectly. Super impressed!
Kimberly was an awesome representative.. She was so helpful and explained everything in great detail.. Very clean property as well
Very nice experience of renting a storage space in Lewisville, tx on Justin Lane. The manager was friendly and she shepherded me through the total process. Bingo, what a nice start to my day!
I had an inside air condition unit for about 3 months. The pricing work within my budget. The staff there we're very courteous and knowledgeable. Getting into the property and into the buildings made it easy with all the electronic doors. The property was very clean inside and out. This is why I gave them five*****.
Cara was very nice and informative great job first time I've actually enjoyed renting from public storage
Every time I need assistance they were great.
Even when I just went to check out they made me feel welcome.
I will use them again!
Pam was very helpful and allowed us to tour the unit before we bought it. Easy, clean and very quick process!
I often stop by after hours. It never fails while I'm there, that I need to use the bathroom facilities. However, they are always locked; once even during the daytime.
On my last visit, a beetle was making its way in the hall. A bit further was a dead cricket. I have clothes, linens, rugs, etc., in storage. I hope I don't find any of those critters in my unit or belongings when I move out.
Besides those small factors, in the big picture, this is a very well-run storage facility.
Susan was such a big help! She gave the best customer service and made my experience awesome. My only regret from talking to her is that I can’t leave 6 stars instead of 5.
Amazing staff "Susan" went above and beyond to help us out. Definitely recommend this facitily.
Kim was the BEST👍Excellent customer service!! Couldn’t be happier!!
Kim was knowledgeable and quick and made the process so easy! We were in and out in under 30 minutes and go exactly what we needed! I would recommend this location and Kim to anyone! Thank you for making this painless!
A friend of mine moved some furniture into a space here, and Kim was very attentive and polite. Thankful for her helpful service.
Cara & Kim were exceptional! They both helped me in the two days it took me to settle on a unit. They were patient with me and very informative along the way. They did a great job at explaining all the expectations and legal requirements, I walked away understanding exactly what I was paying for. This facility is very safe and professionally run in their hands.
A lot of space for the price.
Heather really made this process easy and efficiently. She’s explained everything clearly. Very pleasant. Loving the app to get access. Storage facility is always clean.
I’ve rented with Public storage before. Heather helped me this time and it was the easiest process ever. She gives stellar customer services and explains everything easily and efficiently!!!!!
Love this location! Heather is the absolute best, and she does whatever she can to support the customers. When we had to transfer to a bigger unit Heather helped us make the move as easy as possible.
Heather from the front was super sweet and helpful! Great job Heather! Thank you for all your hard work!
Heather was amazing! She went out of her way to help me with my storage needs! I will recommend her to anyone I know, in reference to storage! Thank you, Heather!
Heather was absolutely wonderful! She went above and beyond to help me and my mother store our belongings safely and securely during our home renovations. We definitely recommend this place to anyone and everyone!
Heather was very friendly, knowledgeable and gave me excellent customer service. "
Knowledgeable and prompt service Heather Russell awesomeness services
Marianne was very helpful
Great experience with Mrs. Marianne. Clean facility as well.
Other than the bathrooms being out, it was perfect!
Service was awesome Marianne was great and very helpful! Great 1st month deal I was able to take advantage of too!
Mary Anne was very delightful and helped us through the process
This location is very professional and courteous. Maryanne is especially nice and helpful.
I have been a customer of Public Storage for over 2 years. I have had only positive experiences and their facilities are top notch. Mary Ann has been so great as well and her customer service is second to none!
Great experience. Marianne was so helpful!
Marianne provided excellent service, the facility is very clean and well managed!
Everything was easy and smooth- Marianne was super friendly and helpful!
Marianne was very helpful! I appreciate her assistance in setting up our storage unit.
Marianne is awesome. She helped up update our policy and insurance. She deserves a raise.
Marianne was extremely helpful.
Last week, I rented a unit online at this location. I stopped in to ask a few questions. The sweet lady at the counter, Marianne, was extremely helpful, answered my questions, as well as provide me information for my unit at the Highland Village location.
In addition to the outstanding service, everything is spotless, I mean, you can eat lunch sitting on the floor spotless!
Marianne is the best! Very professional and helpful!
Outstanding service was received from Maryann
They make it easy. Move in and move out were smooth. Cindy was great! Took care of all my questions and concerns. Wonderful customer service. Definitely coming back if I need future storage.
Fantastic customer service from Cindy. She helped me get a unit I needed right then and there and was very friendly and helpful the whole way.
Cindy is a pleasure to work with! We’ve had a great experience.
Cara is great. Love her. She knew just wanted I needed. Thanks a bunch
Cindy is awesome. Professional and great customer service. Catina R.
Cindy is awesome, she helped me out a ton making sure all of my needs are met.