Amira fue excelente muy amable y paciente y sobre todo muy profesional
I’ve been at this location for over a year and have never had any issues. Amira has always been great — informative, patient, and very understanding. Recently, I needed assistance with a lost key for my unit. Amira clearly explained the process and let me know I could complete the paperwork and call back once I confirmed whether I found my key.
However, the male associate working with her (he stated his name was Kyle — he was inside the entire time while I was outside a locked door I wouldn’t be surprised if he intentionally gave me the wrong name) gave me conflicting information. He told me the paperwork would be thrown away if I did not purchase a lock that same day, even though the locksmith wouldn’t be available until later in the month. He also told me my logic was wrong when I explained the instructions Amira had given me.
At one point, he asked for my ID, returned it, and then requested it again later after we had gone back and forth — only allowing me to complete the paperwork once I mentioned that I was following Amira’s instructions and was calling customer service for clarification.
This was unexpected and confusing since I was simply trying to follow the process and check my belongings before moving out next month. I appreciate Amira’s professionalism and clarity, but the conflicting information and difficulty from the other associate made the experience more stressful than it needed to be.
Used many times. Amira has been amazing and always a great experience.
Amira, wonderful customer service, much appreciated, thank you
One of the best places to keep your stuff
...Amira was so helpful and she can solve any issue you can face it thx public storage for bringing good people here
We held a storage for about 5 months in 2025. Amira was onsite and provided her expertise while we closed out our account. We would definitely rent a space again here in the future, if needed. Thanks!
Amira is wonderful!! She is helpful, knowledgeable, professional and goes above and beyond to provide amazing customer service. Thank you 🕴️
Amira is the person to talk to. Thank you for your help. My last place had a price change every 3 months. Here is much better.
Amazing service yall come support ameria and his business. Very clean
“I had an amazing experience thanks to Ameria! She went above and beyond to help me with my storage rental. From the moment I walked in, she was extremely friendly, professional, and patient. She answered all my questions, explained everything clearly, and made the whole process quick and stress-free. You can tell she truly cares about her customers. Employees like Ameria are the reason this location deserves 5 stars. Thank you for the excellent service!”
Best customer service thanks Ameira
I went in today for a quote on a 10x10 unit and Ameira was great help. She was able to explain the prices to my understanding and made the experience super easy.
Ameria is the best place I have visited. I purchased quite a few things that I really needed
Great customer service thank you Amera was awesome
Came in today to get a storage for are business and Amera made it smooth and easy thank you
This place is one of the best public storage I have been in yet amera was very helpful and made everything easy her customer service is a 10 out of 10
Very well kept property and amazing staff. Amira is always there to take care of us when we come in
The best storage around. Amira always provides the best service around
Robert was amazing help multitasking like crazy around 6 customers coming in the office back to back but was still able to help customers while asking new ones coming in what they needed to get them in and out the office as fast as possible, amazing person super nice.
I have stored many of my possessions here during the last three years (as of November 2025), and have needed to have my locked replaced not once, but twice.
I visited this Public Storage office just before Thanksgiving day and met Amira who helpfully informed me that the woman, Rochelle, who is cutting and replacing locks is on site today.
So I said go have her cut the lock and I'll replace that with the Public Storage provided lock.
She agreed and here I am, very thankful for the quick and easy process that saves me a lot of hassle, today and going forward.
So helpful and accommodating. I have truly enjoyed my time renting my space here. Clean and easy process for everything. Thank you Amira!!
Thank you Amira for always providing the best customer service
Absolutely the best customer service ever by Amira
The two employees that work at this location, Amira & Robert do a great job with the little resources they have this is by no means directed towards them. This storage facility fails to maintain the equipment and building in general. There never seem to be any carts available when I come, the gate is always busted the gates on the units lock up and don’t always close/open easily the bathrooms constantly being left locked. I once even had an issue with the access door locking me in from the inside around like 8:30pm at night thankfully I was lucky enough that there was one other person there who had used the bathroom before leaving and let me out. Main issue I see here must be coming from higher up such as the general manager or corporate not doing their parts. I appreciate the two workers that go above and beyond at this location but unfortunately I will probably find another location soon due to neglect at this one.
Great service..thank you Amira
Amira was very helpful in listening to what we needed and what we were prioritizing. She showed us a drive up 10x10 that we came in for, but we mentioned we would prefer a larger unit but were worried about not having easy access. She showed us a unit that was such a short distance from the lobby and was the perfect size for us! She also helped make sure we got the deal we were looking for
Absolutely recommend service is very nice Amira helped me and she was very helpful defiantly recommend if you need a storage to rent and they have very good sized storages!!!
Tiffany is great and was very helpful great employee
Been looking for storage places but I didn’t trust a lot of them around here. Robert made it easy to trust this place ! Clean and organized and prices are great. Will definitely recommend to family and friends.
Facility was clean ans Robert was very helpful
Amira has been super helpful! She’s made the move in efficient and easy and has helped in other ways, cart usage, etc…and in the long hours making the restroom available. Many thanks and much appreciated!
Friendly and professional management. Facility is clean and very well maintained.
Ms. Amira at this Public Storage location is a perfect example of customer service. She explained everything to me in great detail, including how everything would work. She also informed me that I could upgrade and downgrade my storage space as needed.
This kind lady Amira helped me and she was very nice helped me rent a storage unit and they had great costumer service definantly recommended!!!
Great service! Thank you Amira
Excellent customer service
Amira, Manager, excellent person and helpful
I will definitely recommend this place.
This property has been absolutely amazing to work with. The team has gone out of their way to assist in every possible way, and I truly appreciate their support. Amira, in particular, has been incredibly kind and patient—consistently going above and beyond. Her dedication has made all the difference!
Best storage company I’ve ever used! Great customer service and very kind employees very kind lady Amira helped me rent a space and was amazing!!!!
Great customer service! 🙂💕👍🏻
Amira has been so good to me,excellent customer service love this Location
Great service from Carmela! I really appreciate it! :)
Wonderful staff Amira did a great job helping us out. Would highly recommend this location for any storage need's.
Very knowledgeable employee who answered all my questions, excellent customer service. 5-stars facility for good prices and customer care
Amira provided exceptional service
Very friendly and helpfully manager Amira and staffers Kari & Christin.
Great customer service, excellent service kind and very helpful attitude to help
Thanks so much
Im really happy that I stored my belongings with this location. Ms. Amira was so helpful with every and anything I needed help with. If u ever need a storage, come here.
The service here was excellent, Kyle answered all my questions, and was extremely friendly, and recommended me multiple options that will fit my needs for storage.
Truly amazing service, needs a raise
Amazing service and understanding. We had bad weather and had to delay our arrival by a day and Amira eased our stress, let us know when we needed to be there and met us with a smile the next day. Highly recommend. I’m not sure I spelled her name right. I lost the card she gave me.
I can genuinely say I was satisfied with the service. From the start to the finish the staff was more than helpful. The ladies answered all my questions, walked me around and help get the unit open in the beginning. And when I was ready to leave they made check out a breeze. I would definitely recommend this location. The entire staff worked and the location was easy to access.
Amira amd Kari were so helpful and helping me decide on size and space! I felt safe and heard. I love customer service and it’s important as a teacher!! I will tell all my teacher friends!! Thank you so much!!
Excellent customer Service from Arty and Mary
Amira and Kari were absolutely wonderful. I’ve dealt with Amira previously and she’s always accommodating and informative.
Great customer service , Christin and Amira were both very professional and courteous ! Great location , extremely clean and affordable
Staff is amazing. Had a small issue and they resolved it quickly and hassle free. Thank you!
Public storage made it so easy to book and pay online easily! Got discounts for on line reservation and the process was fast and easy! Definitely glad I chose Public Storage!
Inexpensive propane fill up. Always have dealt with very nice people here. Not sure about any other aspect of the place though.
We have used this storage unit several times and never had any issues. This last time we set up our unit with Christin who was very sweet and helpful and made the process so easy.
Christin was great help . Gteat location
Christin is absolutely amazing. She’s so helpful! Best service in the world.
Best public storage in Katy,tx very affordable and if you need any questions to ask give them a call and ask for Sam he going to get you situated with any storage you need
Amira is Amazing & Extremely Knowledgeable & Absolutely goes Over & Above with any concerns we've had. She's shown us genuine care, not just as customers but as people. Thank You So Much Amira, We Appreciate You More Than You Know.
We Love This Location. The facility is always clean, the environment is safe & the gate closing hours are at 9pm, which is so much better than our previous storage unit. You Guys Are Amazing, Thank So Much Again!
Just stopped by to pick up some stuff. They are always there it seems like to help.
Ms. Amira is very accommodating and assisted me on picking me out the best suitable storage unit for my needs. Have had no other facilities or storage business like this with staff who really cares for their clients….Thank you very much Ms. Amira for your amazing customer assistance and support.
I must say I've been to many storage facilities but ,this location is by far the best when it comes to customers awareness. The property manager Amira was so Kind and knowledgeable of exactly what I would need to make my transition a smooth one.
I AM SO GRATEFUL!!!
The Manager Amira is the best. She has gives the best customer service! Also, the units and the property are very clean!
Oh my goodness, this is the best Public Storage I’ve ever been to. Very stressful time putting your stuff in storage and Tyler helped me out so much then unfortunately I got my car and I was afraid they had access to my. Storage. I called and spoke to Amira and she was wonderful. She walked down. She triple walked my unit and it was just absolutely wonderful couple weeks later when I found out somebody was trying to access my storage. I called up freaking out and she was so thoughtful and so gracious And Christin in the office was very helpful. Also, I will use these guys again anytime. I’m moving my stuff out, but I have been so pleased with his Public Storage. Thank you so much.
Amira,
"I've had an amazing experience with Amira at Public Storage! She is extremely thorough and efficient—truly the best property manager I’ve ever dealt with. If you’re in the Katy area, I highly recommend renting from her. Happy New Year, Amira!"
I recently had the pleasure of using the Public Storage facility located at [ 150 dominion dr ], and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm and friendly welcome by the staff, who were incredibly professional and attentive to my needs.
The facility itself is immaculate, with clean and well-maintained units that gave me peace of mind knowing my belongings were in good hands. The security measures in place, including surveillance cameras and secure access, further reassured me of the safety of my items.
What truly sets this location apart is the outstanding customer service. The staff went above and beyond to ensure I had everything I needed, answering all my questions with patience and expertise. They provided clear instructions on how to access my unit and even offered helpful tips for maximizing storage space.
I was particularly impressed with the ease of the rental process. The online reservation system was user-friendly, and the in-person check-in was quick and efficient. The staff made sure I was comfortable with the entire process, and their genuine care for their customers was evident throughout my visit.
Overall, I highly recommend this Public Storage location to anyone in need of storage solutions. The combination of excellent service, top-notch facilities, and a dedicated team makes it the ultimate choice for all your storage needs. Thank you for providing such a wonderful experience!
The lady at front is amazing ,she was very friendly, quick and Thorough. She provided exceptional service, walked me through the whole process, and helped rent a space and answered all my questions. Best storage place around, Will be referring everyone I know
Wonderful storage facilities
The employees are great! Super helpful. If you have a problem they are willing to take the time to explain the situation and do eveything they can to help you out.
Customer service is great. Thank you Amira and Kyle
EXCEPTIONAL customer service! Tyler and Billie were both so helpful when obtaining the unit. They were knowledgeable and attentive to all my questions and needs, aiding me in finding the perfect size and spot for my belongings. THANK YOU!
Nice place friendly staff
Tyler is amazing! He really understood me, he listened to all my concerns, he is a true meaning of great customer service! Thank you again!
The staff at this location are top notch! Especially Amira and Billy! Thank you guys!
Amira is wonderful lady and very very helpful.
I miss placed my storage key and I have to break my storage lock and she help me find person who can break my lock cheapest way.
I wish every storage have parson like Amira.
Clean, safe, easy to get in and out. The staff has always been great.
Great service, thank you Amira!
The front desk lady is very rude. But the place is clean and easy access.
Service Rep Amira was kind, offered A1 Customer service.
Amira was so helpful and knowledgeable! Place is great!
Very good costumer service Amera went above and beyond to help me rent a storage and Amira helped me out a lot by selling me boxes and blue sheets to cover my stuff and some tape for my boxes which helped me out a lot so I totally recommend this to people looking to rent storages.
Leah was very nice and helpful!
Tyler had great customer service and deserves employee of the month.
Tyler was awesome!! He made check in easy/simple as a piece of cake.. quick friendly and helpful with rates and questions!! Also was a Superman the next day helping with carts!!
Tyler and Michelle were super helpful and kind. Thanks to them I was able to get my first storage at a super affordable price. I 100% recommend this storage facility.
Tyler was absolutely so helpful and amazingly nice!
Update 2023: They get you in with a promotional rate, but after a while will start increasing the rates about every two months, when you plane for long term and hesitate to bear the bother and fee of displacing, YOU SHOULD BE READY GRADUALLY PAY UP TO 2 EVEN 3 TIMES OF DAY 1 CONRACT ... this really needs to be stopped...Review of 2019: The storage and the office were very clean and tidy, prices were reasonable and the office agent, Rachelle was very welcoming. She was understanding and fast, gave me the info, no push and polite.
Tyler took care of my needs!
Thank you to Mary for helping me set up my unite and breaking everything down to me. 😊
Mary , Arsha,kejaun and Kim
All off them they was awesome people and help a lot they are amazing
Always ready to help me at all time. thanks Miss Mary and her crew
I would like to thank Mary. She was pleasant and extremely helpful. Her personality exudes from her. You can't help but leave her presence with a smile on your face ☺️
Thanks Mary!!!!!
Tyler was excellent. He saw I was lost in the halls looking for my space and lead me directly to my unit. Outstanding customer service and he answered all of my questions clearly very knowledgeable. Will recommend!
Excellent customer service from Ms. Mary ,she is always ready to help you with your needs
Tyler help me out to get settle and find a good deal. Simple and quick process.
Mary, Kim, Tyler, & Temika are awesome! Mary has always taken care of us, from the moment we arrived after a cross country move to now finding better solutions for our family. All storage facilities offer storage, but Public Storage has the cleanliness and staff that keep us here. They are a blessing!
Clean place.
Mary, excellent customer service
Love the customer service from Dolapo Temika and Mary
Staff that are ready to help at all time .Thanks Miss Mary
It's excellent at keeping your stuff safe. Staff and management are always friendly and helpful when needed.
Loses stars for:
There are no available rubbish bins/dumpsters on-site.
The one pair of restrooms are frequently locked.
Courtesy carts have gone from 3 down to 2.
Edit: my earlier criticisms were quickly addressed, changing review from 3 ⭐️ to 5⭐️!
Mary was very knowledgeable in solvng my problem.
Please give her a raise
Maria was very nice and helpful
Thank you.
I have a storage unit here and I love that I can enter even when the office is closed because all my info is in the app. The app makes everything so convenient.
I would highly recommend this location for storage needs. Mary has been exceptional with her considerate and professional customer service.
Excellent customer service from Mary and Dolapo.
Anytime I come to this location they are ready to assist me with great service
I absolutely love coming to the location that's in Katie on Dominion, the staff is extremely friendly I am able to achieve getting the business that I need to get done they are very professional and they are very attentive I will recommend highly any of my neighbors utilizing this facility specifically because of the courtesy and the professionalism I especially appreciate employee Mary who is absolutely fabulous in her communication and working with the public 👏 I give this facility 5 star's
great location for extra storage mary was very dear and helpful with assisting me today thank you for the quality location
Mary the manager is a very kind and helpful person. Always available. We have really enjoyed being at this location over the years. I recommend this location.
Mary did a wonderful job, she answered all my questions professionally.
New and clean. Very secure.
I'll get right to the point. Easily the cleanest and best managed Public Storage in Texas (if not the country). Rarely do you find people in this industry looking to actually put you first. From pricing options, location convenience and overall pleasant attitudes. Huge thanks to Tyler and Ms. Mary for being the exception not the rule! Thank you for everything!
Excellent customers from Mary and Arty they explained everything and helped me to get the best space for best size.clean place to store your stuff
Went to look for a storage space and they had the cheapest in the area for a 5x5. Prices are competitive and the person behind the counter Kate was super helpful and nice. Definitely recommend this place for storage!
Excellent clean secure facility with good rates. Mary is a customer service superstar and was very knowledgable showing me units and rates. She is always available for customer questions, wiling to go the extra mile, and is a true asset to this location! Great experience!
Good energy very helpful great location Kaitlin and Mary are awesome !!
I had the best experience here. Thanks for Mary’s support. Everything was top standard. I’ll definitely recommend this storage because of it’s amazing support I received and it’s standard service.
The service was Awesome. Thanks to Mary she was really supportive and helped in locating my unit and most of all she was highly professional. I highly recommend this storage place.
Mary and Tyler, offered me great customer service experience and made me very comfortable, they are the best and would recommend to specifically reach out to them for your storage needs
Could not have had better service than from Mary and her associate in helping me find a location and the right unit. The service was top notch and highly recommend this storage place. Most of all I’m glad I got the climate controlled unit.
I have been at this storage in Katy for the last few years ! The Manager Mary has always been very nice, very professional and has always helped me with anything that I needed. Also this storage is very clean when I come here. 👍
Ms. Mary was very informative about the sizes they offer. She has great customer service.
Gloria is nothing short of AMAZING ! I was having an issue with Public Storage which resulted to me not having access to my unit because of a “ glitch “ and she handled it flawlessly! She kept in communication and understood the situation to its entirety. After speaking with numerous staff members Gloria was the only one to resolve the issue .
Thank you Gloria !!!
Mary you have been an delight to communicate with for our storage needs amd helping us setting up access through phone. The property was well maintained and have various options right off i-10. They have great rates for units. Would definitely recommend.
Angel is wonderful and I am so appreciative of all the help!!!
Mary is the best customer service person and thanks
Love my storage place and enjoy every time to see helpful employees from this place , specifically Mary. She is so kind.
Lovely people
They treat me nicely
They’re real business people
I’ll be back
Mary was great at getting me set up with the storage unit quickly and easily and I look forward to dealing with her in the future
Once again Mary was excellent in getting me set up with another unit very professional and friendly and just a pleasure to deal with. Thanks again Mary
Excellent staff, Ms. Mary is AWSOME!
10 stars is more appropiate.
Mary helped us out this time. She was so sweet, helpful and patient. The units and property is very well kept. Thank you!
Great service,wonderful customer service and being professional from Mary and Gloria
Mary was amazing!!!!! She helped us transfer units and made the process easy and seamless!
Great service, great people! If you need help, you can find Naailah, she’s super nice!
Spaces, secure and clean. Office very professional.
MARY IS A GREAT ASSET TO THE COMPANY AND FRIENDLY AND A KIND HEARTED WORKER.. SHE TREATED ME VERY NICE AND WAS VERY HELPFUL
I am a vendor for this location and I must say Mary is the best!! Very kind ,knowledgeable and an all around great person to speak with. She is truly a delight to work for and with. #teamMary.
I went to this location to meet a person selling their stored washer and dryer here. As I was waiting, I noticed the facility is clean , (well thought out before it was built ) very easy to get in and out with a moving truck or with a trailer and nice and secure. Oh yeah and very big. 2 thumbs up to the Architect and design team. If I needed to put my stuff in storage.. I would sleep well knowing my unit is safe at this location.
Mary was very helpful. Awesome customer service. Helped save me a lot of money. Thank you! Please hire more people like her!
Great experience at this Public Storage. Mary and Asia are super helpful and provided a great experience. Thank you so much for your help!
Great service ms Mary is the best she deserves a raise.
If I had an issue, they always fixed it very nice staff
Had a wonderful experience here. Units are nice and clean as well as organized. Mary was very helpful and it was her friendly and knowledgeable demeanor that helped me make my decision to do business with her facility. Come and move your stuff here!
They have the best prices! Damilola helped me choose a unit that served my needs and find cheaper pricing online.
Ashly WAS SO HELPFUL WITH THE VACATE PROCESS SHES SO AWESOME
Mary was very helpful showing me various space options.
I have been using Public Storage for over a year now and have consistently had a great experience. The customer service is top-notch, especially Mary at the front desk. She is always friendly, helpful, and goes above and beyond to assist with any questions or concerns I have.
Mary has the best customer service ever and I appreciate her service a lot, thanks Mary and continue doing the best.
Mary!Mary!Mary! Merry Christmas! It’s been a challenging year with health and finances and it’s amazing to be able to have a business service that shows they will try to work with you and keep business flowing. I was due for an auction today and miraculously I was able to pay everything but a small portion, until God showed up. As I called to inform Mary the balance was paid in full, at the same time, she placed a request to waive late fee to the GM and it was approved immediately. Mary says, “ You know, it is because you have a positive attitude.” I smiled. I am glad I have my unit here on Dominion. This location is perfect right of the I-10, clean facility and awesome service. Thanks to the impossible making it possible. Be blessed. Merry Christmas!
Mary is the best person I have ever dealt with at Public Storage. Very helpful and she has a great personality. Very customer oriented. Keep up the good job you are doing.
Fantastic location with clean storage spaces. Ms. Mary and Asia made the move-in process very smooth. They were extremely helpful and clearly explained everything I needed to know as a first time storage renter. 10/10 recommend!
By far the best location !! Asia was so friendly and informative and helped me pick a storage that was best suited for my needs . Very professional customer services and clean units I will definitely be recommending this location to family and friends.
Excellent customer service. Karla was very helpful and attentive
Very clean and great costumer service. Asia helped with all of my questions and concerns. Highly recommend this location
Amazing people! Love the environment
Great service kind people very assistance very mindful I enjoyed my experience with them with the employees
Constantly provide good service, especially from Mary.
Very professional and helpful.
I had an amazing moving experience using this Public Storage location. Mary went above and beyond to help me get the right size storage units at the best price available. She was understanding and helped me out during our very stressed move.
I had a very good experience with renting a 10x5 storage space.
Mary was extremely helpful and answered all my questions and showed me the different options.
I would highly recommend this place
Mary is excellent service ,and I feel like my home when coming in to my space
Mary is an PHENOMENAL manager, she made our move in process so swift easy and fast. She is a sweet, kind, and amazing person. I’m glad I was able to meet her and talk to her over the phone. I’m glad I chose this location and she was here. I love this place and Mary!! Thank you!!
This location is great!! Mary will get you taken care of with great customer service and ask any questions you may have .. I been using this location for 3 years now and she has always helped us with a smile and what else can she do for us.., thanks so much for your kindness..🙂
Mary es una gran persona
Muy amable y respetuosa
God bess you
This location is the best.The environment is clean, met M.s Mary she is very organized and a good listener and a wonderful helper. Thank you 😊
Mary is the most beautiful soul that works at public storage every time I come in she is willing to help me with any problems I have and I love the dedication she has to the job. Love to see it
I have many units at this location for my business. Mary is the absolute friendliest and most professional individual I have ever worked with. I only do business with Public Storage because of her.
Have to thank Mary. Great service for the whole time I was a customer here
Mary and Asia was very helpful and polite ,able to help us with good rate and size.i am a returning customer since 2020 and Mary remember me. Thanks for the great customer service
Mary and Asia are amazing!!! So sweet and like family. They took care of me…Mary saved me money when I checked in and Asia saved me money when I checked out! (By telling me to save my key for next time!) I highly recommend this location.
Thank you Mary for your help with my storage needs. Very helpful.
Great friendly helpful staff & super-clean facility with convenient location. What more could you ask? Highly recommended.
This place is huge! So if you’re used to smaller locations like me it can be a bit overwhelming but I loved the customer service. This place is quiet and Mary is amazing. Super nice and she knows all the ins & outs of making it a smooth move in process.
I definitely had a Good experience with Jennifer and she is Responsive..I love that..
Outstanding PS location! It's right off 10, and there's a huge U-Haul center across the street. Customer service is excellent. I made an online reservation and turned up an hour later. Everything was ready to go, no hassles or headaches. Very smooth move-in process. Mary went above and beyond, and did a terrific job explaining things. Plus the facility's very modern/clean with a spacious layout (plenty of room for a large truck or trailer). Thank you!
The level of service at this storage facility is outstanding! Specifically the manager, Mary. She went out of her way to make sure we felt accommodated, as well as explaining the pricing program. It was clear that her leadership values trickled down to her employees, due the quality of service they produced.
Mary was exceptional helpful and assisted me all through out the process . I will definitely recommend public storage at 150 dominion Katy .. Thank you all
Fantastic location with clean storage spaces and very friendly staff! A particular shoutout to Mary for being helpful and making the process a breeze!
Mary was very knowledgeable about the do's and don't of storage. She my made first storage rental experience seamless.
They have always been helpful with issues I have. I would use them again.
Mary has a very pleasant attitude and great customer service. Eternity is also helpful
This is my husband and I first time looking for a storage. I felt stressed for weeks from the cost to leave my belongings at a place that I would not have full access to for 24/7. But I left with great satisfaction and feel relief. Eternity helped us and was beyond amazing. She was able to answer all of our questions, inform us with every detail of the process before and after & she made us feel safe that we are able to trust to leave our things at the storage. She wasn’t pressuring us one bit, she showed that she genuinely care about us and our property. Now a days you do not see that type of customer service any more. We will definitely come back and have her help us finish the process.
Also Mary was very welcoming and supportive for Eternity. She was proud of how Eternity took care of us. Such a friendly and helpful location.
This was my fiancé's and I first time ever getting a storage, and we were skeptical about it. When we walked in, Eternity (employee) was attentive, friendly and informative. She begun to explain how the storage units worked, and answered our questions before we could even ask them! She gave us a tour to give us a better insight and even gave us our best options based off of what we wanted to store. Her customer service and welcoming hospitality was amazing and solidified our decision to look no further! We are grateful that we decided to check this location out ! Would definitely recommend it.
Ms Mary and Marquel are the best!! EXcellent customer service! They are very friendly. Mary signed me up and the process was easier than other storages I have ever used. Very clean facility. They are always cleaning. I have met them cleaning on several occasions in the middle of the day. If you are looking for great service, ease and cleanliness; look no further.
Once again Mary has done it again, one of the door handles and fallen of and two ladies from Hope LLC we’re trying to store some merchandise for the homeless, she put in a work order to be repaired and the had not arrived, meanwhile these ladies needed to store the merchandise from donations, Mary didn’t hesitate, she told the ladies don’t and disappeared when she returned she had a hammer in her hand and said it is fixed.The ladies we’re truly amazed. Peoples like Mary gives you hope in today’s society.
Mary took her time to show the spaces and help to choose the best space
Mary was so helpful with my storage space and try to help me out all through
I couldn't believe how easy the process of renting a space was with Mary, she made the whole experience seamless
Mary and Eternity has been so helpful and kind. Every time I come in I am greeted with a smile. You’re lucky to have them!
Mary… was absolutely AMAZING. So sweet and so kind. She cared about my rental experience and assisted me with my billing.
Thank you Mary just for being you. You make Public Storage a better business.
Got good help from Mary moving in and moving out, very friendly lady
Mary was very kind and professional! It was a pleasure working with her, and she had a great attitude and was customer service orientated. She is very knowledgable and was able to answer all our questions.
I have used this location for storage off and on for about 6 years. I have to say the consistency, quality of service and hospitality I’ve gotten from Mary has been delightful. Half the time I forget…am I at public storage or Chick-fil-A. She is a great representative of the company! Thank you for always keeping things simplistic and helping with the storage units for myself and my family members!
Mary assisted me and she very professional and helpful. Thank you very much.
It is worth the place to go and set your stuff
Mary was Extremely Helpful and Knowledgeable!!
The Units are Very Clean!!
I would Definitely Recommend this Place to EVERYONE!!
Please ask for Mary!!
This is my first time getting a storage for myself (doing big girl things now) haha! Mary was amazing!!!! Very kind and helpful giving extra information and backup resources for “incase” purposes. If you get a storage here ASK FOR MARY! You won’t regret it!
Service rep Mary does a wonderful job assisting clients with a smile. Came in from California, she got me into my storage with quality insurance needed to feel safe here for the duration of one stay. THANK You!
Mary was a pleasure working with!
Mary was great, she helped me with any issues that I had! Thank you Mary!
I want to let everyone know about Mary. I have used this storage facility since I relocated to Houston and have nothing but great things to say about this place off 150 Dominion Dr, Katy, TX 77450 all because of Mary, when I first started using the storage facility and went to clean somethings out and forgot the picture my 17 year old son bought me with his first check, I believe it was gone, hurt my heart but thanks to Mary she recovered it for me. When it was time for my exit to move things out, I didn't pay attention that they lock the door at a certain time and realized that the lock was still on my key and couldn't go back in to recover the last box which was important, the workers did a clean out because no lock was present, the box of items was put in the dumpster, Mary went outside to the dumpster and recovered my items, I appreciate her dedication and the compassion she shows towards her tenants, we need more like her on this planet.
Mary is a sweetheart, she is so patient and found me the best size for great price. Facility is very clean
ThankU Mrs.Mary you were very helpful finding me a unit take care....
This is an excellent place to do business with. I recently ran into an issue with my unit and management was exceptionally quick and helpful to get it sorted out. Highly recommend this location to anyone looking for storage space. If I could give more than 5 stars I would!
Mary was a wonderful help . She is great at customer service. I would recommend her to anyone. Public Storage should use her as an example when hiring new employees.
Mary, the manager was very helpful in accommodating me during my move and transfer. I rented one of the larger units but still had to get a second unit just to sort out my house items before transferring. Moving can be stressful and she went out of her way to help. Thank you Mary, God Bless
Great customer service from the staff on 5/11/22. Friendly and pleasant!
Mary she was wonderful!!!
I got a storage space (10 X 10) with Public Storage and the app is amazing! What is even better, I had the option of doing everything on online but I decided to go to the office to sign up. I worked with Mary and Javier and they help me tremendously and were supportive with my storage needs. The GREATEST off all, they were very friendly that you want to come back just to say HI.
Great service, and very nice management!! Would reccomend for anyone looking to rent a space!💯
I Sherita Britton os a customer at public storage and I love it here the employee Mrs. Mary is very great and wonderful she is very nice sweet kind and very helpful she always makes me feel like I am at home she always have a 😃 smile on her face and she goes above and beyond to help everyone she deserve a raise in her pay she works very hard.
Mary and Norma were so helpful, kind, and efficient as we set up a new account. So nice to interact with such great people!
Mary and Norma help me out,was able to give excellent customer service
Mary is the best person I have ever dealt with at Public Storage. Very helpful and she has a great personality. Very customer oriented.
Love this Public storage great customer service!! I came in Mary and Javier were very helpful and took the time to answer all my questions and showed me around the facility
We recently moved to Texas from out of state storing our belongings for two months at Public Storage on 150 Dominion, Katy. Upon closing our storage unit we encountered an issue that needed resolution. Thankfully Mary was in the office. Mary was very cordial, listened intently and with a cheerful attitude assured me she would do the best she could to help me. Sure enough she resolved the issue. I went to hand her a tip which she refused and said the smile on my face was the best tip I could give. Public Storage I commend your employee Mary! By the way, even if Mary hadn't been able to resolve my issue, she was a pleasure to meet!
Thank you, Jean
Just moved my storage here and I love it! Very secure, elevators work and there’s always extra dollys in the lobby. Mrs. Mary is the best! Make sure you speak with her to ensure you get the best tour/units at the best price.
I had the best experience with Ms. Mary she showed me around and hrlp download the App.
Mary customer service is inpecable. Very pleasant ant patient with me.Thanks Maty for all help
Mary did a great job helping me find a storage and saved me money.
We are blessed to have been helped by Mary at this facility. Customer service was outstanding. Thanks again Mary 🥰
Mary was awesome she help me find the best Rate and space to meet my needs
Mary help us a lot, she is so amazing, great and clean area!!
Amazing experience would come back !
Asia and Mary were so helpful, and very professional