Public Storage Self-Storage Units at 2800 FM 1463, Katy, TX

Avoid this place like the plague! They entice you with a low move in rate then once you’ve moved all your stuff in they go up on the rates significantly. My unit (10x15) monthly rate plus mandatory insurance has gone from $145/mo. to $241/mo. in one year. The contract says they don’t lock in rates for any period of time and can go up at anytime to respond to market conditions. This is not on the employees but the greedy owners. They bank on people not being willing or able to move their stuff out on a whim to go somewhere else. It’s a shakedown. If zero stars was an option, I’d pick that. Moving my stuff out soon. Also contacting the BBB

Quick check in

Courteous staff, clean and safe facility.

great customer service. very helpful and great prices.

Super clean, felt safe, got a small storage and a gate code. Super high maintenance and at a reasonable price to keep my belongings

Anthony was great and very helpful!

I am using a 10'x20' climate controlled unit presently. Its been a relatively positive experience thus far. It was nice to hear from Robert this past weekend regarding a reduction to my monthly rate after he reviewed my account and took initiative to help reduce the cost burden. Thanks again Robert.

Robert h awesome sauce very helpful young man

Robert was very helpful this morning getting me all the information I needed

Great service; easy accessibility & price.

Update: After posting this not stellar review, PS mgr called & offered me Dec rent ($330) to change this to 5-star review or delete. The purpose of reviews is so that consumers know what they're getting into before they get into it. I could've used the Christmas money but not at the expense of my neighbors getting ripped off when reading this might have prevented it. Dec '22 - Dec '24: I rented an outside ground level 10x30 to park trailers and store boxes. Mice ruined my stuff in the boxes. My plastic totes were fine. I rented the unit for $135 a month. Every few months, the price increased till, after less than a year and a half, they wanted $333 per month. That's way beyond inflation rates! Also, they pro-rate if you move in for a partial first month, but they sure did keep the whole $333 when I left 14 days into that last month. "We'll credit you if you come back as a customer," they said. Hmmmm... Erin is the manager. She earned the bonus star for being the bright spot during the 2 years I rented here. It certainly wasn't the slumlords at Public Storage raising the rent that much while leaving the gate near my unit broken and unusable for over a year. It was very inconvenient having to turn trucks around in small spaces while moving my trailers which was the point of renting at that location. But diminished services and value didn't stop the price from almost tripling. UPDATE: Seems like managers have more control over pricing than they want you to think. The negotiating tactic of blaming the higher authority is strong with Erin. I'll leave Erin's star on this review, but the call after this original review makes me rethink some things.

Absolutely best front staff in office made it easy quick process I was in and out couldn’t say enough good things!!

Very clean facility with very friendly staff.

Erin and Scott were very helpful and saved me a ton of money!

Dora has great customer service

Miss Erin, is such a Gem ! 🤩 Her customer service and nonchalant personality cancels all the worry and stress from your move in and move out day when you need it most. We love her and would return to this specific location JUST FOR HER !! Units 2127, 2216, 2385

Miss Erin made my husband’s and my moving experience so much better with her kindness and great customer service ! The storage was always clean and loved that it was temperature regulated. Will definitely recommend this place to friends and family. Thank you for the great experience !

The overall manager has intervened in my case. I sincerely appreciate his prompt response.

theresa was awesome! she patiently explained everything and was very thorough. this location has helped a lot of my family move and they are consistently helpful every time! thank you theresa and erin!!

Great customer service! Theresa and Erin were very friendly and efficient! Facility is spotless!

Service has deteriorated pretty fast and to unacceptable levels. One can not find enough carts to use even with almost no people present in my last 3 visits here in about than 2 months. And 1 manager couldn't provide any response and the other lady was just very rude. With the initial price to get you in the door now gone with the multiple raises, its time to move on.

We have been at this storage unit for a few months and they have yet to fix the gate. The facility is set up for a one way drive in therefore with a large U-Haul you are forced to back out and our unit it on the very end of the drive by the exit gate that has been broken for months. When you do a mobile sign up they require you to go to the desk to get the keys but no one was there the 3 times we tried. Apparently you need an appointment to get the keys but that is started no where. The app doesn’t work either at this location. We used other public storages and never have had this issue. Why are we paying so much when they can’t fix the gate?

We wanted to put our goods in storage before we went overseas. Dami was patient in explaining what type of unit we would want and what to expect. I would definitely recommend the property to friends in the future.

"Dami is such a helpful employee whenever I need to stop by. They helped me when I had to transfer one of my storage spaces. When I had a question, Dami was there to explain everything. I'll always recommend this location specifically!

Great service, great management.

Excellent customer experience at this location. The location manager, Erin, has set the bar high in relation to overall customer service.

We’ve had a unit here for a year now, and it’s been excellent. The facility is very clean and well maintained. Erin is so helpful and professional with any questions we’ve had.

Friendly staff, fair prices, clean facilities! Can't recommend enough!

Erin is super helpful!

Always helps with my needs. Thank yall for being so helpful!

Amazing service! Would definitely recommend to anybody needing to get a unit

This storage will provide you with a superior experience. Their customer service is not just good; it's exceptional. The team goes above and beyond in every interaction, making sure you feel more like a valued guest than just another customer.The support staff is incredibly helpful, ready to answer any questions and provide solutions tailored to your needs. Whether it was about choosing the right size unit, understanding the security features, or getting advice on how to best store my items, they were there with a smile and expert guidance. Their patience and willingness to assist at every step truly set them apart. This wasn't just about renting a storage space; it was about making a stressful situation as seamless and positive as possible.The facilities are top-notch, clean, secure, and easily accessible, but it's the people that make Public Storage truly outstanding. I cannot recommend them enough. If you're looking for a storage solution where you're treated with respect, kindness, and professionalism, look no further.

Angelina, You're the best!! I really appreciate the help and assistances you provided me with my units. The Team she works with provides the best services and hospitality I've come across so far.

This is not my first time renting at this location. Ms Erin and her staff always show great professionalism.

Nice enough employees and the facilities are normally well kept, but management cut both my disk lock and cylinder lock off for a bill that was 11 days overdue and refused to replace either after the payment was made. Really irked me since they make you pay an extra $15 a month for insurance already and the locks they replaced them with were much less secure than the ones I already had. There's already a secondary lock on the unit doors to add an extra lock without removing the existing locks, if the goal is to temporarily remove access to a unit. If I hadn't had an extra lock in my car I would have had to leave my unit unsecured overnight until I was able to get one.

FRAUD ALERT - I rented a storage unit at this place and signed up for autopay. The card I used was stolen a few weeks later so I turned it off and tried to add another one to autopay, but I couldn’t log in because their website glitched when I was trying to reset my password. Now I only get “invalid token” when I login. I’ve called and called and they won’t fix it — you can’t even talk to a person unless you go in person and they’re rarely there. Their chat feature doesn’t work, and there’s no way I can find to call the website tech support to fix my login issue. I’m not even a month late — on a $25/month unit!!!! — and they’ve been sending me multiple text and written threats that they’re going to sell my stuff. They claim they’ve already seized it. That’s theft, y’all, and they refuse to fix my login issue so I can pay. I can pay using their link (of course there’s still a way to pay!!) but if you read the FINE PRINT, you see that you’re agreeing to enroll in autopay with that card. These morons spent $25 texting me and sending me threats. And they’re adding a $20 fee because THEY locked me out of my account. So basically what they do is lock you out of your account, demand your payment and STILL SEIZE YOUR STUFF. Thieves. Use iStorage instead, y’all. Mike over there is SO sweet and he’s been there for years and years. He goes way out of his way for his customers. He still calls me to remind me to remind my ex-husband his payment is due so he doesn’t incur a late charge. I should have gone there. Will be going there after I sue Public Storage and get my stuff back. Do not rent here unless you don’t want your stuff back.

I found this place clean and very accommodating. Angelina went above and beyond to find the right unit to handle all my needs and concerns. I would recommend it to anyone.

Angelina was very helpful and kind from start to finish. Excellent customer service!!

I got my first ever storage today. Very nervous and confused on what i should have got. Thankfully Angelina was extremely sweet, kind, and helpful. The customer service she provided was something you don’t ever come across anywhere so i genuinely appreciate her hospitality and service.

The two ladies that work in the front are so nice and helpful, thank you so much to Angelina and I hadn’t caught the other ladies name but thanks!

Arty was good

Erin was really friendly and helpful.

I move around and this storage unit is so professional and clean, whenever i need one again ill be coming to this exact location. Angelina was the best helper, she was so sweet, she’s the main reason i’d want to come back best attitude and the most positive vibe she was so great she deserves a raise!! shoutout to you Angelina!! you were my favorite part about renting here :)) thank you so so much!

We stored our entire home in these storage units for 8 months. When we picked up our belongings to move, we noticed there was considerable mold and mildew damage on all of our exposed furniture. Our sectional and ottoman, kitchen table, kitchen chairs, buffet table, bar stools, king size bed frame and headboard, leather recliner and other items had to go in the trash. We had insurance through the Orange Door company that Public Storage recommends, and they gave us $250. I spent days filling out paperwork, and sending photos, and they said the damage was not their fault. I am upset because I feel that the storage unit should warn customers that this kind of damage is a possibility if using an outside unit that is not climate controlled. There were also cockroaches and spiders all over the inside of our unit. Do you business elsewhere. This storage unit cost us over $10,000 of replacing furniture that was in like new condition when we put it in the unit.

I have rented with this facility at least 3 times within the past year. All 10 x 10 spaces. The property is very clean. The bathroom is clean and the trash is generally removed immediately. The interior rooms are convenient to access and the Wi-Fi for the app works 95% of the time which is better than most. Erin and her crew are always friendly and welcoming. If I have to use storage again, this is where I’ll go. 2800 FM 1463, Katy, TX 77494 Thank you Erin for being kind and professional providing a safe and clean place to store my stuff.

Very Good customer service and professional

I would give no stars if I could. Been with public storage a while now. I have had things go missing from my unit when I’m late. I have talked to the manager, she doesn’t care. They will jack your storage payment up every 3 months and act like they sent an email. If you call public storage, they will say it’s up the property manager to lower or raise your prices. So I guess it just depends on how much she wants to get paid. Even brought my parent who needed storage thinking it was an amazing place. Little did I know…. Run and choose a different storage unit. I am and I am trying to convince my parents to move storage places as well. They also reply things like “your feedback helps us improve” no you like taking advantage of single moms and have no shame. But want other member of the public to think you do.

Be very careful before signing up with this company. They offer cheap rates to sign you on, and in no time raise the rates to a ridiculous amount. I signed on for a 10 x 10 unit for $100 per month. Within 3 months of moving in they raised it to $150. I complained and they changed it back, but 2 months later raised it back to $150. A couple of months ago they emailed me saying they were raising the rates again to over $200 per month. This is 100% raise in less than a year. This is a predatory business and completely unacceptable. Beware!

ERIN at the front desk was very helpful today. My lock was jammed and she came to my unit and actually fixed the bent lock. I was shocked! Very professional and super kind. I feel that she takes her job to the highest level! Thank again for your assistance today.

I just moved some things in today. I   my space online which was quite convenient. The building was quite clean. The staff was helpful, they not only told me how but showed me how to access the elevator. Even though there were no dollies, the staff member requested one from a person that was also moving in (they had 3 dollies). So far so good. I would recommend this place.

Gloria was wonderful! Switching to a bigger unit was easier than going through the checkout at the grocery store.Easy access from the road. Very clean. THANKS again Gloria.

Erin and the rest of the staff is the epitome of customer service. They made me feel comfortable and well cared for. Love you guys. Justin

Erin was super helpful as always as we have many units in our family!

excelent place clean and safe ....

We've been thoroughly pleased with this location! Always well kept, and all the staff we've interacted with has been super helpful and friendly, especially Erin! Thank y'all!

I just want to say that Erin is absolutely amazing. She's always so pleasant to speak to and helpful. She goes the extra mile to make sure that she's done all she can to help and provides excellent customer service. This facility is a distance from my house, but I'm happy I decided to go with this location. In addition to the outstanding customer service, the facility is clean and well kept.

Friendly and helpful staff. Clean location.

Remembering coming to here for my first storage all torn up. Erin notice how sad I was she was so nice & motivating her customer service was very outstanding to be coming from a storage place. If I need them again I will make sure I come here for service.... Thank you Erin

Courtesy staff and clean environment. I would definitely recommend this storage. The staff was extremely helpful and had excellent customer service.

We was been served by Erin at the office. She was very cooperative and helped us through the process of renting a storage. She gave us the best deals that suits our budget. I would recommend this place for renting a storage. Ask for erin she is very good .

Eric is awesome!!! Always helping me!!

Responsive and friendly staff. Helped me resolve swiftly with billing issue. Easy to access location with adequate space for storage. Definitely recommend this place.

Easy access and overall great experience. I continue to use this Public Storage location even after my move.

Have been on this property for 3 years, that it has been a great experience, Facility is really clean and management is 3 stars, Erin is a great manager, very helpful, professional and always has a smile on her face, Keep up the good work Erin :)

I liked, the service in this place is amazing. Thank you all for everything.

Erin was a great help!

Public Storage on FM 1463 exceeded my expectations. It is managed by Erin who is very professional and personable. The facility is clean and safe. When I needed to extend another month after I had already given notice of vacating, that was not a problem. I would definitely recommend them.

ERIN!!!!!! She is AMAZING! Our first time going to public storage and we just stumbled into one further from our house. She explained everything clearly with no surprises. But what’s this!? A surprise!? YES. SHE SENT US TO A DIFFERENT PUBLIC STORAGE WHERE IT WAS HALF AS EXPENSIVE AND WAY CLOSER TO OUR PLACE. It turns out not all angels have wings. Thank you Erin! Follow to the Dominion store for part 2. P.s. give Erin ALL THE MONEY. She’s so good I literally went out and bought shares in the company

This place offers top-class climate-controlled storage, and excellent service to match! Mary, Erin and Norma were extremely helpful when I was there to gather quotes from movers. They brought the mover representatives up to my units on the 3rd floor when the reps had trouble reaching me due to the signal inside the building. They always called back promptly when I left messages. Upon leaving Public Storage, I was unable to be present for the loadout and had a friend help by being my representative for the load out. Erin and Norma added my friend to my account, took note of his picture so there wouldn’t be any questions on loadout day, and were helpful explaining the mechanics of managing a move out of Public Storage remotely. Finally, they followed up after the move out was completed, explaining the credit that would come back to my credit card and when to look for it (I paid in advance and had to move out early). I give this facility and its staff 5 stars out of 5, and highly recommend them for your storage needs. Thank you again, Erin, Norma and Mary!

Awesome staff. Erin was so helpful. Very convenient for me.

OMG ERIN is the bomb!!! She is absolutely terrific! Ask for her when you go. She was sooo much help!!!!

Great location and costumer service. Erin was fantastic and she walked me through the whole process making it easy and comfortable for our family!! Highly recommended.

Erin was absolutely fantastic. The entire staff was great while we were using the storage for the last 18 months.

I signed up today for a storage, 5 starts to Norma, she is so kind and she helped me to fill out the application and answered all my questions, she was very profesional..

Erin was very nice to help with reconfiguring a box to what we needed to. She went out of her way to help us, thanks Erin!

My old one

Great experience. Friendly staff.A+++

Great experience Erin expedited my rental agreement quickly and got me on the road within a relatively short period of time.

By far the best Public Storage in the area. Always clean, plenty of carts, very friendly and personable staff. I highly recommend these fine folks if you need storage.

Great place & very friendly/ helpfull service! Thanks Erin!

Do not do business with Public Storage. Frankly, what they did to me as new customer should be illegal. I moved into a small, 5x5 unit, back in November, at a reasonable rate of 38.00 a month. After I moved all my items in (big effort), I get a mailer informing me my rent will increase Feb 1, 2022 to $53 a month. This 30% increase in rent came with no warning or recourse. I contacted the local office multiple times to correct the rent back to what was originally agreed, and per their inform, corporate refused to lower my rate. They know what they are doing: lure in the customer at a reasonable price, wait for them to go to all the trouble to move in, and then hike their rent significantly (during a time of inflation not seen for decades). Most customers will probably stick around due to the inconvenience of moving out - but not me. I gave notice to vacate today Jan 10, 2022.