Public Storage Self-Storage Units at 1130 S Mason Road, Katy, TX

Rats

My first couple days were not the best. I was transfer from one public storage to another. Thinking that was the same rules ,for my surprise it wasn't. The first storage closes at 9:30pm and the one I move to it closes at 6:pm. I was put on a stressful situation because of the difference of time. Which I received 2 email calling my attention for disrespecting the rules. The other issue is you don't have an office or live personal is all machine and you can't hardly hear what the person is telling you. And worst situation is the Climate Control is suppose to be cool and I was dripping hot inside the unite. There are cameras and codes to get in and is quiete . So I thing that's a thumbs up.

Awesome videoscreen customer service they made it real easy for me ty

No one is ever here. I've come three times to the office location so I can my lock cut off and no one is here. Calling doesn't work. Using the chat doesn't work. Worst storage location in Katy.

Amazing service from Kyle at 1130 S. Mason Rd. He answered all my questions, was quick to set me up with my storage rental, and even walked me to it to show me where it was. He did all this with a smile on his face. Its so refreshing to get that type of service these days.

Nice and quick response.

They’re very helpful and easy to work with

Ms. Carolyn was a light in helping my friend and I find an extra storage space at the last minute. We walked in not expecting we would need more space for my friend (- shocker-) and Ms. Carolyn was incredibly resourceful. She asked all of the right questions on if we "really" needed more room before we made our final decision. She took her time in showing us the unit and gave us time to visually see which size would be practical. Upon making our final decision, she went the extra mile to give us the very much "second wind" we both needed with words of positivity, motivation, and drive to just get it done since we were almost there. Thank you for all of your patience, hard work and genuine support - we are both very grateful for everything you did for us. We got the job done!!!!

Gina was very professional as well as accommodating a nice convenient affordable storage in a short notice. Thank you again Gina & public storage. I recommend this location for your belongings for climate control.

Be aware that the 9-6 hours are not, as a rational person would expect, the office hours. Those are the hours in which you can access your unit. So, if you have a job - you can never access your unit. Apparently this is a storage facility for unemployed people only.

Rats and Roaches need I say more. Found rat droppings all over the unit. We occupied two different units and both had threm. Even found where a hole had been chewed in a bag and some contents pulled out. Only stored random household items that should not attract rodents. Also, you can't access your unit after 6pm which makes it difficult to go to after work. The Public Storage phone app did not work to open the gate most of the time.There is also only one cart for the entire facility to share. If you ever need to speak to an employee, it will not be in person, but through a kiosk video chat. Our units never got broken into like we had heard about, so that was a plus......I guess.

Gina at the Mason office was very helpful and honest, Angela was also forthright with information. Much appreciated!!

It is what it is it should stay open longer

Gina provided exceptional services for me. Thanks again

Shout out to Gina at 1130 S. Mason in Katy. She's one of those managers everybody in the storage unit business loves! She worked with me on a tough unit, was always available and shares a genuine interest for PS and it's buyers. I saw her treat everybody else the same, too. Thanks, again, Gina.

Gina was great explaining the kiosk and move in process

Gina answered all my questions

Easy self-service property

I paid for a 5x5 unit to store a bag for a couple weeks. I was sent the move in info including a gate code/code to unlock the exterior door to get into the building with my unit. When I arrived, the gate was wide open. When I drove up to building A where my unit was supposed to be, the exterior doors were open (two exterior doors because I went to the wrong one first). I guess that was a good thing because the code I was provided to enter had a ‘9’ and the keypad only had 1-5. When I got to what was supposed to be my unit, the unit had a locked lock on it. I went to use the kiosk and the door to the kiosk was locked (which I do need to mention it was 4 minutes before closing). I wish I read some of the other reviews first. Not looking forward to jumping through hoops to get my money back.

Imagine having to pack up you and your child’s entire life, put it into a 10x5 storage unit until you find a place as a single mom, and having that unit broken into, robbed and being notified by a voicemail. Then noticing the entire hall got robbed so security is obviously lacking. Then imagine finally finding a home to start your new life, moving out accordingly with your documented move out date (there’s nobody there in person to confirm, only a kiosk.) you set your date, call to confirm, don’t get through. Leave several voicemails, try to email but no email is available. You try to message in the app but it’s not an option. You move out and leave more voicemails to confirm. Then you find out that they’re still charging you, FINALLY over a month later you hear back but they say you owe money for a unit you vacated. You explain, they take ownership saying their voicemails were getting forwarded to another location so it wouldn’t be an issue. Then you find out that you got sent to collections for money you don’t owe. AND the claim for your stolen family items is denied due to not having enough proof because they took it upon themselves to use a different lock after you got robbed. I don’t say this about many places, but please don’t waste your time or money here. Customer service, safety, security and overall experience is terrible.

Gina was absolute dynamite. She leapt into action and got me another unit the day of the move.

The location is great but their access hours are not convenient for working people. 9:30am-6pm, when all other storage facilities are from 6am-10pm if not 24hrs. Fast forward a year they doubled rates and now only open during the week during business hours, if you go after hours be prepared to wait at gate because you have to call to get them to allow exit which can take 15+ minutes to screen you. Do not lease here. There are better places.

PUB Storage 1001 Mason Rd. I will take this time to make sure credit is given freely where it is due.. Staff at Mason rd are Amazing! I have had personal experiences dealing with Miss Gina and Miss Michelle - they really are down to earth folks who go the extra mile within their business capacity. Always helpfull. They make you feel like your bisness is appreciated and your more than just another number. I always leave knowing I'm a valued customer and they deliver more than just transaction. I have also had brief encounter with other staff at this location and they are always great folks to deal with. Much appreciated !Thank you!!

Nice facility BUT the mouse population is a little higher than it should be.

Clean good place to store

Kim at the Jackson street location is fantastic and was a tremendous help when I needed to transfer to a smaller unit. :)

Went on-line and rented a 5X10 AC unit and paid the $72 fee for it. During which the instructions said that if you already have a lock, go to the office and get the 19.99 refund applied to your account. I also wanted to add my wife on the account, also told to go office to do. Received the gate and supposedly the door code by email. Loaded up my SUV and went down. The "office" door is just to access a kiosk, the is no human attendant on the property. The Gate code worked and went to the building. The lock on the building door is an old 30 year old push button keypad with the numbers 1-5 on them. The code for the gate will not work on the building doors. I called the 833 number for support, but received None. I got the managers voice mail and after 3 days, still no Call, Text or email from the manger of the store. I also called the 281 number, also left voice mail, also with no replay in 3 days. Tired of the run around, went to cooperate website and chatted with a support rep and explained the issue and told them to cancel and refund the 72.00 He would not, saying it was after 24 hour's, which is what they told me to do. There is no live person here and should something goes wrong, corporate says too bad we screwed ya, but have a nice day. Going to another company that hopefully has a real person at the store.

NO CUSTOMER SERVICE AT ALL!! You are on your own in this place. They lock gates early and charge way too much. Stay away from the specials cause they go away fast after they hook you.

Arty is the best

Gina was beyond helpful!!

Thank you arty and Gina for helping me out with my unit Great job

Arty at 26685 helped me out Thank you arty

Arty Waited for me after 6pm and my unit was ready and clean

Pros: Friendly and accommodating staff Cons: Access hours are very limiting I have rented with this location for a few years now. Customer service has never been an issue for me here. Particularly Dolapo is awesome! Your access closes at 6pm. Hope they bring it back to the way it used to be and have better access times.

Arty and Gina did a great job with my transferring unit today Thank you Arty and Gina

Very helpful

I was helped with clear and a better option for my storage needs. I highly recommend this place.

I recently purchased a unit here. There sign says daily access granted between 6am - 9pm. I have came twice this week the first day I came at 5:50 and was able to get in I went to leave at around 6:03 and the gates were locked I could not exit the property. Why would you lock the gates with someone still inside and why would you lock it before 9pm. The property managers son was still there and had to call her to come open the gates. I then came back another day at 5:55 and again the gates were locked. If your hours are not 6am- 9 pm take that off the gate and put your correct hours.

Their hours online a in person are inaccurate. They open at 9:30 and close at 6. Arrived at the gate at 8:40, sign on the gate says access hours are from 6AM-9PM, but the code box says they’re closed. Called the “after hours” number just for them to tell me I’m out of luck and have to wait for 50 min until they open.

Ashly was fantastic. She walked me through the entire process with a tremendous smile on her face and went above and beyond to ensure that my check-in went smoothly. Additionally, she answered all of my questions and left me feeling like I was in good hands. Customer service seems to be in short supply these days - a list art - but Ashly renewed my hope that it is not completely extinct. If you’re in the Katy area and are in need of storage, I would wholeheartedly recommend this Public Storage location, and that is largely due to Ashly’s wonderful attitude and assistance. I sincerely wish there were more folks like her.

The website shows that access is 6:00 a.m. to 9:00 p.m., same as whenever I signed up, but yet it is 730pm and I cannot get into the gate, yet. I contact there after our support and let them know the issue, she said well they close at 6:00 and I said but on the website it says nine, are you saying that's not correct? Correct? She said well it depends what website? I said your website if this is a corporate call center, and then she said well then yes it is wrong. And I asked for her name, which was Patricia, I asked if she had a ID which I could give to corporate. When I called tomorrow, she said no but this call is being recorded, I said yes it is. I am recording it as well. She then responded with well. If you are recording the call then I need to hang up because I don't give consent, so record me but I can't record you from my safety? This place is extremely shady think I'm going to go back to U-Haul. Glad this happened right before I had to renew

Price was cheap, but the storage unit after one month of storage showed severe evidence of pest infestation. This was evident with the fecal droppings covering the tops of my boxes, appliances, and furniture. I’m lucky I had wrapped most of my furniture in plastic, but the odor will linger for a couple days after removal from the unit. Overall subpar, would have considered other options if the pests were pointed out from the beginning.

Great experience! We have many units with them and Amira was excellent guiding us through all the process, she was knowledgeable and kind, answered all the questions we had and made sure we got all we needed and offered excellent customer service! Location is clean. Will definitely recommend, just go and ask for Amira! Thank you.

All employees that I have met are very knowledgeable and super nice. Mary, Gina and Ashly are very helpful and professionals.

Amira was very helpful and the property is well kept and clean

Great prices, great service and great experience. Shoutout to Amira for creating a fantastic experience

This facility is amazing. The property manager Amira is super helpful and always kind. 10/10

Amira was a huge help! Easy to navigate.

I would never rent from public storage again I have been with for 3 years I have an ongoing claim because I received a call saying my storage and some other were broke into it . The supervisor over the claims refuses to answer the phone or emails I would never rent with these guys again .

The hours at this PS are awful. My fault I didn't realize they close so early. What kind of storage place closes at 6pm on weekdays and even earlier on weekends? Just pure laziness having such restrictive hours. The girl at the front is extremely rude and acts like you're bothering her. There's a PS facility across the street. Do yourself a favor and get a unit there. They have decent hours and friendly staff.

Do not rent here unless you like walking in the dark and severely limited access. The hours of operation here are 9:30am to 6:00pm; with even less access on the weekend. As a business owner these hours are unacceptable. They rationalize this by saying it's for my own safety. They provide a number for after hours access, but in reality there is no after hours access. One day I was in my unit after the 6:00 deadline. The gates were locked even to exit the facility. I tried calling the after hours number and was on hold for an hour. I was literally trapped inside the storage facility for an hour. How is that not a safety issue? A have 2 climate controlled units, which means they are indoors. The problem is, the lights in the hallway have not worked for literally almost a year. There are promises to get the lights fixed, but they are still broken. So each day I have to walk down a very dark hallway to get to my units. They had the nerve to impose a rate increase, yet have done nothing to fix the lights. How can they restrict the hours for "my safety" yet allow me to walk in the dark for almost a year. And if you try to go to the office, there is rarely a time when anyone is actually working in there. There is always a "be Back at.." sign in the window whenever I try to go to the office.

Had amazing help from Amira at the front desk ❤️ she understood our situation and was able to help us based off of listening to us. Felt heard and very helped!

Jennifer was great at my move in date! She made the process very easy and was very thorough at answering any questions I had! Would definitely recommend asking for Jennifer for her amazing customer service!

DO NOT recommend storing here due to their lackluster hours and Public Storage's poor customer service. Search around to most other facilities in the area and most allow gate access hours from 6am to 9pm. NOT THIS PLACE!!! Nooo, gate access hours are 9:30am to 6pm on weekdays and 9:30am to 5pm on the weekends. This makes getting stuff to and from the unit outside of most peoples' typical work hours nearly f'ing impossible. If you think there is any possibility of entering even one minute after those gate hours, THINK AGAIN, they do not allow any gate access outside them. Try calling the provided "after hours gate access" phone number and they'll tell you those gates are welded shut and not even the property manager has any access to get through the gate which is a BLATENT LIE because I have seen that gate opened by the manager after hours. PS - Their gate hours were once 6am to 9pm but were changed to what they are now due the theft issues on the property, so there is that too.