Great and app-friendly with payment experiences
Barbara has done an amazing job showing me a few units property was very clean.
Barbra is amazing! If I could give her 10 stars I would she has been so communicative and helpful and down right kind! I will only go to Barbra from now on! thank you!
Barbara has been very helpful, I rent at a different location but she has been wonderful.
Rita help me, she communicated effectively and made the everything simple and easy.
Very good customer service! Highly recommend
I've been calling and can never get through to anyone for some reason my rent just keeps going up and up smh with no notice
I love her she helped me with directions to getting to her location i went to another location that was closed before 6 she went above and beyond to help me
Although their office is not always open. I tried three times and they were never there. I used their key once and later found it was non refundable, when I first called the agent over the phone told me it would be refundable but due to their “technical rules” on the receipt I was ineligible. When they called me about a less than perfect review the rep on the phone reminded me of this policy. I get what the rules are but that doesn’t change the fact that the first person lied. Did they mean to lie? maybe not but now my review is 1 star and instead of considering storage in the future with them, I will simply find a competitor. All of this over one technical rule about a very specific lock that I have no use for and simply inserted a key one time into it
I have been calling to check if my storage unit and they do not respond at all. Why do you guys never return my calls? Is there any possible way of contacting you guys? Where is customer service?
Great Place to store our materials and bulky item not for daily use
Place very clean, secured and very great service special from manager Rita, thank you.
Rita, the manager of this Public Storage facility goes above and beyond to help those in need and she went above and beyond for me today and I appreciate her so big ups to her Customer Service and empathy for her clients.
Very good at checking on your visit and also
If there anything they can do to
Make your stay pleasant.
Horrible customer service and filthy property
Rita you are a blessing!!
Rita was awesome at location walked me and the manger Alex helping later a couple of days great all the way around the call center guy was verryy helpful signing me up...
Alex was very helpful from the beginning to the end with the issues my storage had, I recommend his help to others! Excellent Customer Service
I had a great experience with public storage.Rita made my day. She has such a friendly vibe about her and made my experience with storage shopping easier… I will most definitely be transferring storage companies in the very near future!
I stopped by for a basic inquiry on a storage unit for my daughter. Rita was a tremendous help and very informative about pricing and size of units.
Just want everyone to know that if you’re looking for somewhere to store your belongings Public Storage is the place to go! Rita went above and beyond for us and took a huge amount of stress off of us.. We had been looking for a storage for our son who is moving back home and we had been out all day looking at different storage places until we stopped in at Public Storage. Rita was the best!!! We are so grateful for her and her kindness! Thank you Rita!
Convenient to DFW and a nice cost advantage to the lowest long term rate at DFW. If you're going to be away longer than a month, this is a great alternative. Easy online sign up and the app works well. I'll definitely be a repeat customer.
The kind lady at the desk was very helpful and informative about the storage units available. I was able to get in and out very quickly
The Front Desk lady, she was really nice. She helped me all the way thank you so much. This is the best Public Storage in town.
Great location clean and well kept Rita was very helpful and and answered all my questions and made the rent process simple and easy
Teresa Stewert is very knowledgeable and
very friendly and treats her customers with
Diana was very helpful, nice, and professional. She was patient also
Buen servicio de la compañera Isela
Isela is absolutely wonderful ao helpful and i come here just for her
Thank you isela for your help
Exente servicio.. la atención son geniales.. les recomiendo. Un lugar seguro y te ayudan demasiado gracias..
Just wanted to give you some feedback isela, was a very nice and helpful person?She is always very polite every time we come here and we don't even rent here , just to let you know she's a great person to have on y'all team.. We rent on the one on country road in our there's nobody there to ever help you.That's why we come to this location
Thank you Isela, you were a great help with my storage needs. You made it fast and easy. I appreciate it very much!👍
Good storage, clean facility.
Thank you Isela and Misty
Mr Dereck did a great job helping me best service
Derek was very helpful. He answered all my questions. Considering this was my first rental, the experience was great.
While there are certain limitations (such as this site having no temperature control units, or paying extra for 24hr access), the employee here was polite and patient, and was able to set me up not just same day, but within the hour to have my own storage unit.
Mal servicio agarre un espacio y me cobraron de mi targeta sin mi autorización antes del mes y el candado que supuestame es reembolsable ahora resulta que no pusieron miles de escusas para no devolver el dinero me dieron mal información cuando tome el espacio. tengan cuidado cuando renten y lean bien sus contratos yo no lo ise porque confíe en ellos que desepcion
The absolute WORST customer service I have ever experienced. I have a unit at the MacArthur location and it has been broken into twice, that I know of. Both times I was informed months later. I was told I'd receive photos to show what is in the unit. Never did. I said I would pay as soon as I know of there is anything left in the unit and now they are trying to change me $416 for an $80 unit. I received a phone call from am employee who when I answered, lead w, "this is public storage, your unit is about to go to auction, you need to pay it now!" I informed her of the situation, that I'm waiting for pics to which she rudely said "I'll make a note" and hung up on me. I called back to ask her name she told me public storage and hung up AGAIN. She hung up on me SIX TIMES without a word being said. I then reached out to Ty Ashcraft, the regional manager, and still have not heard a word back. DO NOT use this area for public storage!!! I've used other locations w no problems so unless you want to be treated like trash and have your stuff stolen without being notified or any help following that, go anywhere else!!!
Diana and Isela were very helpful and courteous with resolving an issue with my unit, thank you so much ladies, this is why this is my storage unit of choice!
Isela was very helpful
Thank you
Good place to park thanks Isela
Destiny was amazing , quick and helpful
Destiny was a great help in getting me into a storage unit
Super nice thousand stars for her destiny
Isela helped me! Got into a storage unit that fit my needs quick. Very happy with my experience!
Isela has helped me with the moving process so much! Highly recommend. Go talk to her.
Muy amable la señorita Isela me ayudo mucho
Isela was very helpful and walked me through the rental process
Thank you
Best but most helpful desk clerk ever. Thank you!
Gracias Isela por su ayuda
Initially I had some issues of a minor nature, but the manager went above and beyond to address them for me. She made all my concerns go away and gave me superior service. Thanks for everything!!
Thank you Mirna for your help
Thank You So very much Mirna For your help
muchas gracias mirna, te agradezco por tu ayuda.
Mirna did an awesome job taking care of me and making the process easy. She’s very friendly and very helpful
Thank you, Mirna
Gracias Mirna por tu ayuda
Great customer service
100% Recommended
Thank you mirna for helping me out
Gracias Por su ayuda. Excelente servicio al cliente. Recomendado
Gracias Chulada te debo una comida. Servicio que das es un 10/10 Recomendado 100%
thanks mirna best customer service
I met Mirna she gave me the best customer service
I've been dealing with public storage for a good of 2 years. One time I lost all my furniture. I have to pay my client $5000 for that. Their insurance refused to give me anything, and I just empty 3 spaces back to them. Because we empty it 1 day after the beginning of the month, they charge us a full amount and they refuse to give us anything back here we are i am given Ty 5 star review because he did help me to solve this with the public storage. Thank you, Ty.
Went to this store and met the Property Manager. I had a couple of questions before renting the space. Mrs Mirna explain to me every step and how the system worked. I will defintly come back on The 1st of November.
I initially had some issues with waiting an hour because the on-site person was not in the office for our appointment. However, Ty, the District Manager was great & followed up with me about my issue, proving they do care about customer service. It’s people like him that go above and beyond and will always get 5 stars from me!! 👍
Gracias Por tu ayuda Mirna. Muy amable
Gracias Mirna por tu ayuda
Thanks mirna for your help
Thank you so much, Mirna. You're very kind and beautiful. You're greatly appreciated!!!
Gracias Mirna
Chistes de mucha ayuda
Gracias mirna por tu ayuda
Thank you minna fir your help
Gracias Mirna por tu ayuda.
My Things Were Safe For The 8 Months They Were In Storage For. I Had An Issue With The Lock Taking Almost An Hour To Lock So When I Mentioned This, The Young Lady Expeditiously Replaced The Lock And I Was Able To Come And Geaux As I Pleased💯💯💯5 Stars
Thank you Mirna, Great customer service!
Thanks Mirna!! You did an excellent job. Very helpful.
THANKS MiRNA YOU WERE OF ALOT OF HELP
Thank you beautiful Mirna
Beautiful lady gorgeous excellent manager with top of the game service to the customer very professional and polite made the paperwork very easy and enjoyable thanks you
Thanks Mirna great service!
She is so professional and very pleasant great customer service
Mirna was really helpful getting me a storage unit thanks Mirna
Mirna realmente da una atención genuina y respetuosa , me encanta que ella nos reciba. Nos deja claras dudas y nos da seguridad
Thank you Isela for being patient with us during our rental process. Answered all of our questions and help us better understand all of the information given to us.
Thanks Isela for helping even though you were on your lunch
Great customer service
Thank you Krystal for helping me complete a rentar. Excelente servicio de cliente.
I would just like to say I called and inquired about renting a storage and had the most helpful customer service rep, Becky! She was amazing, and very knowledgeable. She answered all my questions and I appreciate good customer service.
Thanks Isela
Nice place excelente manager
Great customer service
Isabel is amazing and so helpful. She walked me through the entire process and made everything so clear and concise for me. Please come see her she is the best!!!
Isela muy linda persona 💙muy amable , me ayudó en todo .
Isabella assisted me today and it was a really good experience working with her. She was awesome and helpful.
Had originally 3. But they won me over on customer service.
Thats what counts most of all
It was a nice experience to do business with this public storage. I talked to Ms. Silvia in store she is a very nice person.
Ms Isabella assisted me today and there is not enough STARS to rate her positive and helpful assistance. She was awesome, the place had a calming energy and it smelled like a breath of fresh air. ❤️ rosey.
Thanks Isabella ⭐️100 ⭐️
Love this place good manager
Great customer care Isela was very helpful
Wow! I’m so grateful for my DM Ty for making things right at my local Public Storage. After having a bumpy road initially Ty made me feel like valued customer. I can’t say enough about the level of customer service. God bless you!
Ron C
Thanks Isela! You were very helpful and nice!
Thanks Krystal, great customer service goes a long way.
Krystal and Isela are wonderful, they made my visit so pleasant and they were very helpful.
Entered this location looking to rent and the ladies in there were very kind and helpful giving me the information required to rent. Thank you Isela and Krystal !
I have been renting here for awhile. Every time I come into the location I have the pleasure of speaking with Krystal, Isela or both and I love the customer service they provide separate or together. I will continue to rent from here and I will recommend this location always. I think they should get a raise.
Yo, I just had the best customer service I've had since visiting Texas. Krystal and Isela made my day they are awesome workers. I would recommend that you go with them for assistance.
Had a fantastic time renting a unit from Krystal and Isela! Would definitely recommend.
I went in looking to rent a storage unit and got the best Customer service I've had in a long time. Krystal and Isela helped me find the best rate and the best storage for my belongings. I truly appreciate the help those two ladies gave me it was worth the trip.
Gracias Isela. Una exelente atencion al cliente muy amable. Siga asi. Gracias.🌹
Gracias encelente trabajo Isela
The employees were friendly… Ryan was great I had a small dilemma and he worked it out for me
Ryan was so great helped me get a new unit I will come back just to see his smile !!
Look online for price specials first...not necessarily their site either. Expect price to rise every 6 months or so.
I couldn't lock my unit. After trying with no results. I called and Everett answered. Everett helped me. He was so kind and patient. I thought customer service was non existent these days. Everett showed me it still exists. Great experience. Thank you!!!!
Okay place, it looks a little old,but great location!
Tania is great she has such a beautiful personality and was very helpful