This is the best and professional employees I have ever seen.
Brittany And Ms DeeDee were both amazing and very professionally talented and an excellent customer service team.
I will continue visiting and renting from their location especially in Houston, TX
Ms.Dee is awesome handled my call with the upmost respect and knowledge. She was very kind as well 10/10 experience.
Jordyn at the front desk made our experience efficient and gave some great suggestions. Great hire.
Had the pleasure of meeting Ms Brittany today and her customer service was A1 💪🏾Thanks for all your help!!
Thank you Brittany! It was truly a pleasure meeting you..my experience today was very pleasant! You’re energy is truly genuine..you deserve 10 stars!
Brittany was very helpful and very good at explaining everything I needed to know,I give her 5stars,Ms D was very helpful and very good at explaining everything I needed to know
Ms Brittany was over and beyond with customer service. She patiently went through the different price points to give me a choice of what to pick and for that I am grateful . I wish more company’s hired employees of this expertise. Shereleta Collians
I wanna thank Miss Dee for helping me , she very much helpful woman and gave me a good experience from the beginning to the end….. God bless you Miss Dee Dee thank you !!!
Jordan was so helpful and fabulous!
Amazing customer service today from Ms.Dee !
Ms. Dede is amazing as always..such a pleasure meeting her today. Thanks again for everything!!
Went to the s main location today to inquire about a space. Spoke with Brittany who was such a joy to speak to she explained everything to me which made the visit more enjoyable as it’s my first time needing a storage, so I wasn’t sure if the size I would need for the items I would be storing. Thank you Brittany it was truly a pleasure speaking with you today.
Great customer services. I will go back if needed.
Brittany and Misty were so very helpful and kind- helping me through each step in making my move in smooth. Def recommended, just the interaction alone was superbly pleasant!
Brittany was very professional and went above and beyond to help with my rental!! Thank you!
I had a great experience with Brittany and Jordan, they were very helpful and they showed me the unit to make sure that i was receiving what i booked online. Overall had a great experience and recommend 10/10 !
Brittany is amazing! She has been super helpful during my entire check in and out processes. If I could hire her to work work be, I would have don’t so 5 years ago. She is warm, professional and knows her shit! Looking forward to working and communicating with her more. I would have left this storage facility if it wasn’t for her customer service.
7 stars!!
The manager DeeDee was really nice to me and gave me a good customer service. She was patient and helpful.
Ms. Deedee and Brittany was a good person
My experience here was the best ever. Hospitality and Service is spectacular. I do recommend this place for any of your storage needs. Ms deedee is Awesome so welcoming. Thank you public storage
MrsDee Dee and Brittany were great
Deedee is an amazing help! Always happy and eager to help.
Great customer service and informative staff.
Miss deedee was great and so helpful
Deedee was outstanding and a great help in getting my storage and making sure it was the correct size.
Dedee was sooooo helpful, patient, and vibrant! Truly a breath of fresh air during my move in process! She made everything so seamless!
Ms.Dede was great very informative and helpful!! Great experience
Ms. Deedee was super quick and efficient. She was polite and pleasant
Mrs. Dee Dee help me to get in my storage today. It was smooth experience.
No complaints! Super accesible location and great customer service.
Deandralina provided great customer service. The place was clean and easy to navigate.
Ms. Dee Dee was great! She was very professional and helpful. Please keep her at this location.
Jordon you are amazing I wish more people are like
Thank you thank you for taking care of me with respect to my moving concerns
Amber was a great help! She provided excellent and swift service, Jordan also stepped in and offered additional expertise!
9/3/2025
Ms. Deedee answered my call on her lunch to assist me with a concern. She was more than helpful and I will be continuing my lease at this location!
Mrs. Dee Dee is the best .
I am updating this to four stars because they reached out and the issues have mostly been fixed. I believe that people should know they increased rent by fifty percent after less than 6 months. They were willing to work with me for the next three months but I think it is bad policy to not let people know about that when they sign on. So beware of likely giant increases in rent but also be aware that they might be able to work with you
Ms. Dede was such a pleasure talk to, she helped with so much.
I had an outstanding experience at this Public Storage location thanks to Dede! From the moment I walked in, she was welcoming, knowledgeable, and incredibly helpful. She took the time to explain all our options clearly and made sure we found the perfect unit for the company needs. The facility was clean, well-maintained, and secure—exactly what we’re looking for. Dede’s professionalism and friendly attitude made the entire process stress-free. Highly recommend this location and especially Dede for anyone needing storage!
Ms.Dee was wonderful and helped me accomplish my goal in moving..thank you so much
Jordan is the best property I have ever worked with. This is a very professional property. 15+ plus at this facility.
Updated 8/26/25- DiDi is very professional too. I highly recommend this facility.
Ms DD has been so helpful from day 1.She give extraordinary customer service,willing to help,and is definitely going to make sure the customer is satisfied. ❣️❣️❣️
DD goes above her job description, might I had super meticulously call her co worker (a guy) he’s clearly very thorough at his job too. Way to go dream for helping navigate my situation
Ms.Dee was wonderful and a tremendous help
Thank you ms. Dee dee for excellent customer I was lost and she fixed the problem
As I grappled with the complexities of moving and choosing a storage unit, Mrs. DeDe’s warm smile instantly put me at ease. Her personal touch and patience made the entire process a breeze. THANK YOU, Mrs. DeDe, for your personal nature and for making me feel so welcome!
THANK YOU TO MS DEEDEE SHE WAS PATIENT WAITED & COMMUNICATED EFFECTIVELY UNTIL WE GOT ISSUE RESOLVED
I just want to thank Mrs. Dee for answering all of my questions earlier today. She was knowledgeable and very professional assisting me. Thanks again!
Miss Deedee was so helpful! We are very grateful she is helping us with our storage needs!
Great place well cleaned. Mrs.Deedee is very welcoming and has great customer service.
Excellent customer care!!! Ms Dee Dee is very professional and make sure all my needs are met!!!
Thank you to Mrs DD for great customer service! She gave us all the info we needed and went above and beyond to help us!
Mrs DD is amazing, she was kind and explained all our options clearly. Definitely look for her if you are trying to rent in this facility!
All of the ladies were very helpful ms Susie , ms Dee , ms Alexis thanks very much
Mrs. Dee Dee is a wonderful person. Very helpful and has good energy!
DD, was very helpful, she answered all my questions. She's very friendly and pleasant to talk too. The storage unit was clean and easy to get in and out of. Thank you, DD, I appreciate everything you helped me and my nephew with. Be blessed!
Ms.D is such a great person I loved her work style she is professional,friendly, and knowledgeable! Thank you for helping me pay my storage!
Ms. Dee Dee is such a great property supervisor at this location , she’s super helpful and patient when helping me out on the phone with my downsizing ! She was able to locate smaller sizes and give suggestions regarding my needs! Great customer service!
Miss D was so kind and answered all my questions and helped me with everything I needed.
I just want to take the time out to thank Public Storage for the great service that was provided by DEDE! Thank you som much for helping me truly appreciate your service you provided!!!!
Jordan and Ms Dee are fantastic. They’re always there when you need them even when you call. Really great customer service
Very pleasant associates to assist my mom and I.
AMBER WAS AMAZINGLY HELPFUL. Great job on an expeditious check-in..I appreciate your help.
Had a small issue with the unit I was assigned and the staff were very helpful with transferring me to a new unit. The property is very clean and well kept.
Jordon in the office is super nice and always helpful whenever I need assistance. I’ve never had any problems at this location and will definitely continue leasing here.
Great service and fast getting started with my storage unit
Thank you Amber and Jordan for all of the help with the information and procedures of public storage. Both are very kind and helpful and made it simple to get the right information.
Front desk was very helpful awesome customer service!
Good service and friendly people.
Infant was great and perfect.... She was so patience
Great public storage place! Easy to find storage units and nice security with needing the pin going up the elevator.
They made this college transition smooth
Jordan was an amazing he deserves a raise and he was very fast and efficient and very understanding !
Heather was fabulous. She greeted me warmly
Amber did an exceptional job on helping me find it space and helping me with that I need!
Jordan! Really helped us and explained the ins and outs of how to maintain our public storage
Latoiya is the absolute BEST!! Public Storage is so lucky to have her ❤️
Great Gabby was helpful and nice good place and experience
Latoiya has helped my father and I resolve our storage issues and I thank God she works here!!!
Rental process was easy. Prices are fair. Location is nice. Jordon was good to work with at the front desk
LaToiya and Jordon were awesome today with my dilemma, they took the time to explain coach and direct me to the best space for my needs.
Went to pay my friend bills the work help me at the last minute thanks for customer service
Awesome service! Professional and polite staff!
Gabby was very helpful and I thank her
The girl at the desk Infeunte was really understanding and helped me. Thank you.
My experience was great! The people were very helpful and friendly. Gabby really helped me a lot. She’s so very patient and understanding. We walked the property together to help me find my ideal storage unit. The units were so clean and ready to move in.
Brian the manager is hands on.
Thanks guys I really appreciate your kindness
Alexis was super helpful, professional and kind!
I want to take a moment to recognize Jordan for his exceptional professionalism and understanding during a particularly challenging time. From the outset, Jordan demonstrated genuine empathy while working to help me resolve the issue at hand. His efforts were thorough, and he went above and beyond by providing useful and actionable information that made a significant difference.
What stood out most was Jordan’s ability to remain respectful and considerate, even while upholding company policies. His calm demeanor and willingness to listen ensured that I felt heard and valued throughout the process.
Jordan exemplifies excellent customer service and a commitment to finding solutions, and I’m grateful for the way he handled my concerns. Thank you for making a difficult situation much easier to navigate!
Always a pleasure to work with Public Storage - Gabby is an excellent person and representative to work with!
Gabby was very kind and very helpful 😊 Thank you Gabby so much with all the help you gave me today
Gabby at Public Storage made our day. We were just recovering from homelessness, and had some expensive things in storage that we hoped not to lose. But I was way behind on payment and my things were almost up for auction. Gabby helped me first to find my unit, confirm that my things were still recoverable, and helped us get all our things back. And we’re continuing rental for a bit! Thankful for her.
Gabby was super helpful with my storage information today Thanks Gabby
Gabby was very helpful with the move in and was great ☺️
Gabby was very helpful and she helped get my rent lower. She was great.
After a bad start at this location a couple of years ago I had the pleasure of meeting Gaby, one of the new property managers and she was very sweet and helpful. She helped me get my monthly raye back down.
Gabby is very personable and greets people with a smile every time I come in. Great service!!!
Gabby is very nice and helpful.
Gabby and Rochell were great fast and sufficient. thank you they were great
Ms Latoya was very nice and friendly when it came to assisting on my day of moving. When I found out I needed to switch sizes she immediately assisted and reassured me the right size by walking me to a potential unit, making sure I was comfortable with the choice and adjusting my paperwork. Thanks again!
Gabby was great and very helpful thank you
Gabby was quick and helpful, showed me the best unit to store my items. Would recommend talking to the on site people!
alexis was a really big help!
the staff was super helpful
We haven't been on storage on over 10 years lost the key and everything. Gabby was amazing in assisting us to get everything taking care she did it with a smile and great guest satisfaction you all need more employees like her
The staff are very nice and friendly, by far the best experience I’ve had at public storage.
Yahaira was super nice . Move me into a bigger unit no problem
The BEST location in Houston!!! If you want great service and quality this the place for you. Yahaira is top notch!!! She’s friendly, helpful, and will take care of all your questions and concerns!!
Fast & Friendly service! Shoutout to Jordan for amazing customer service. He was patient and thorough.
Miguel was so helpful when it came to information can’t wait to move in great customer service !!!!!
Jordan is awesome. Very friendly and even helped me load a few items into my truck that were too heavy for me
Shakilah has very great customer service and was very patient with me!
Jordan and David were extremely helpful. They helped me set up another stage unit quickly when I ran out of space in my 1st one (happens when you move your whole life lol). Shakilah’s positive attitude helped pit a smile on my face during a rough day. Thank you to all three of them! Blessings in an unexpected place.
It was great experience!!! Very friendly staff.
First time shakilah is very helpful hands down to her customer services is everything a customer plus ask for If you’re in the area I highly recommend anyone to attend this location if getting the job done with a satisfied customer was a person that would be Ms. shakilah friendly,attentive,helpful,problem solver and book smart (not a lot of ppl know they’re job and duties) Ms. shakilah gets 10 ⭐️ from me
Ms. Shakilah is a wonderful person. She helped me a lot to select the storage that will perfectly meet my requirements.
Shakilah was awsome , Great customer service and Such a big help . Nice and clean location .
Moving sucks, this Public Storage location helped it to suck a lot less. I made a reservation online not entirely sure about the process and received a call 5 minutes later to confirm. Within the next 30 mins I made it to the office, checked out with a super affordable price, and was able to unload my car.
Shakilah truly exemplifies great customer service. She took the time to explain the cost breakdown and all the fees to me. I told her what items I had specifically and she helped me edit my storage size to one more appropriate for my needs.
I picked this location over the many others purely based on the 4.6 stars. This location is right off a main road and close to my job at the medical complex so it's so ideal. I'm able to open the gate, make changes, and see my upcoming payment all from the app. Can't speak on the elevators or accessing the inside units after hours, I selected an outdoor, drive-up unit. No complaints.
Shakilah was quick& & efficient. I had trouble w my payment at 1st she was still nice and professional.
Well Ms.Shakilah was very sweet and helpful every time I came there and the place was very clean.
Jordon and Shakilah are excellent employees, both helped me tremendously with all of my storage needs. This is a location I would absolutely use again in particular because of the customer service.
This location is convenient and staff are great they really helped me a lot
Renee has very good customer service and very nice
Thank you Renee for helping me out with public storage spaces. It was wonderful experience
This location was very easy and helpful. I had to change my reservation date with no problems. Mrs. Danielle Austin took all my info at move in day with no hassle. Best service ever!
Shavon here at this facility went above and beyond to make sure I was happy with the unit I was provided online.
Shavon Caldwell wa amazing she made this process quick and easy and was so nice to talk to.
Fast friendly customer service. By far the best experience with a storage facility. Kudos to the staff that helped me move in!!!
Shavon was a big help. Made this transition so much easier. I'll definitely be using them again
Christine was amazing! She answered all questions, and gave answers to questions I didn't think to ask but should have. She explained everything clearly and confirmed everything I asked and said. I can say that I left with a piece of mind and confident in my choice.
🥰🥰🥰 omg omg the customer service was heavenly and the associate as beautiful as her customer service. Thanks Christina
Christine was very nice. And love the new update with the store
Staff here take the security of your personal belongings seriously. They're responsive and helpful, especially Christine who recently went above and beyond on my behalf. The facility is clean and safe. My experience has been positive.
Christine has great customer service I would recommend people to this public storage
Ms.Christina was a nice sweet lady that helped me….. Great customer service!
My experience at public storage was amazing. Christine Fuller was very helpful and nice she made my move inn very easy. She's a keeper 🙂
The story is clean it was a have upgrade in the building Mis.Christine was very helpful too it was a wonderful move in
Christine was very helpful nice I recommend her if you go up there
Misty was so polite, and helped me save some money.
Kyria is amazing, she literally gave me a good deal and was working by herself while another employee was out sick, give her a raise because she deserves it!!
Mrs Kim was very helpful on help me with my storage payments
Natasha was vary and vary helpful and nice and knowledgeable at her and greet u with smile
There were two young ladies there that took my payment and they were very pleasant and helpful.
The representative Ms Natasha was very helpful, patient enough to answer all our queries. Excellent service.
Kim was really professional, i really felt welcome
kyria! Great Customer service! Was very helpful..I Felt very Welcoming! Thanks so much for your help!
Natasha was very nice and explained the check in process throughly. She even walked me through the mobile app which made it super easy to access. Thank you!
A huge THANK YOU to Kyria, Jonay and Ms. Joie for their amazingly AWESOME assistance. I couldn't have chosen a better team and storage unit facility. THANK YOU ladies for your hard work. You have no idea how much your help means to me. The 3 of you are truly a blessing and God's blessings to you all.❤🙏🏽🌹#kyriajonayjoie #thatblackgirlmajic
My experience with public storage was great. I came in needing to move asap and Kyria was able to get a storage unit within 20 mins. She was polite and respectful and easy to do business with. I would definitely recommend her business with public storage to anyone that needs a unit fast and reliable. She definitely had me in and out very fast
Natasha Very professional great job she done
Fast good customer service outstanding Ms.kimm
Natasha was outstanding best of the best, give her a raise !!!!
First time renting a space here, as for now I would like to thank Natasha for great service. She has explained everything well to me and provided a great tour.
Thank you ms Kim an Elise
Ms. Natasha helped me very well and she also greeted me well as I enter the building
NATASHA PROVIDED OUTSTANDING SERVICE AND WAS VERY PROFESSIONAL.
Lashonna has the best humor and great customer service thank u so much
Lashonna was so sweet and helped me throughly with my entire transaction! She even saved me a few bucks thanks so much. Customer service was impeccable 💖
We have a really good experience moving all of the things into the storage space. The manager Natasha was incredibly helpful and patient with guiding us through the process. Would definitely recommend
Natasha was great. Helped me a lot.
Kyria Williams Is The Best She Gets The Job Done Even with Child She Is Amazing….
Ms. Natasha and Kyria were very professional and helpful. Thank you ladies!
Customer service was fantastic. Kyria and Natasha were so amazing and friendly. My boyfriend and I booked the wrong size storage unit and they were able to quickly and efficiently help us fix it with no problems. If I could give more than 5 stars I would. Will definitely be using again. Thank you Kyria and Natasha!
Service was amazing fast and quick, I had a lot of questions & kyria helped/answered most of them for me! Great place with friendly faces if you ever stop by ask for kyria because she helped me out completely ❣️
If you want kindness, great help, and patience this is the public storage for you. I am a very picky person who also was in a rush not listening to my family telling me to wait to get the storage. I did what I wanted anyways and got a storage unit and even started putting things in there for weeks before I needed to. Yesterday I stopped by to bring more things and realized my unit was too small. These ladies helped me weigh out my options that would be easier on me physically. I am pregnant I didn’t have to travel far to my new unit and I got a nice price. Thank you both Kyria and Natasha.
This location is very well organized and maintained. The manager on duty Ivy is always helpful and friendly.
CSR, was great. Gave options vs my need. Unit was clean and just the size I needed. Easy access to unit.
The young lady that work on the inside Ms Kyria was very good. But the place is so secure that its uncomfortable for the customer, the doors to the front and the elevator doors they are closing too soon you guys need to give us enough time to get our stuff at least inside the building or inside the elevator, they both needs to stay open just for a minute or so longer so that we can get stuff together without having to use the code 50 million times. And I feel like as a paying customer you guys shut down at 9 that's to soon you should at least give us till 11:30 or 12 midnight!!