Public Storage Self-Storage Units at 7701 Main Street, Houston, TX

The BEST location in Houston!!! If you want great service and quality this the place for you. Yahaira is top notch!!! She’s friendly, helpful, and will take care of all your questions and concerns!!

Fast & Friendly service! Shoutout to Jordan for amazing customer service. He was patient and thorough.

Came to get stuff out out of unit and the first time I tried code to hallway it worked, so I went in and opened my unit. Once I stepped out to load stuff in my car, the keypad box said system offline so I couldn’t get back in no more. Called manager and he had no idea how to help me, didn’t even have a key to manually open it. Had to leave my storage unit wide open

Miguel was so helpful when it came to information can’t wait to move in great customer service !!!!!

Jordan is awesome. Very friendly and even helped me load a few items into my truck that were too heavy for me

This Location is very dirty with broken glass everywhere. No active security officers. On top of that, what’s the purpose on having the gate open until 9, if they are no carts to move your things on. The excuse is always “the carts are getting stolen “ WELL ORDER MORE!! With the rates that are being charged, the company can most definitely afford it. Just a big inconvenience to customers!

Jordan was a great help

Shakilah has very great customer service and was very patient with me!

Jordan and David were extremely helpful. They helped me set up another stage unit quickly when I ran out of space in my 1st one (happens when you move your whole life lol). Shakilah’s positive attitude helped pit a smile on my face during a rough day. Thank you to all three of them! Blessings in an unexpected place.

It was great experience!!! Very friendly staff.

First time shakilah is very helpful hands down to her customer services is everything a customer plus ask for If you’re in the area I highly recommend anyone to attend this location if getting the job done with a satisfied customer was a person that would be Ms. shakilah friendly,attentive,helpful,problem solver and book smart (not a lot of ppl know they’re job and duties) Ms. shakilah gets 10 ⭐️ from me

Ms. Shakilah is a wonderful person. She helped me a lot to select the storage that will perfectly meet my requirements.

Shakilah was awsome , Great customer service and Such a big help . Nice and clean location .

Moving sucks, this Public Storage location helped it to suck a lot less. I made a reservation online not entirely sure about the process and received a call 5 minutes later to confirm. Within the next 30 mins I made it to the office, checked out with a super affordable price, and was able to unload my car. Shakilah truly exemplifies great customer service. She took the time to explain the cost breakdown and all the fees to me. I told her what items I had specifically and she helped me edit my storage size to one more appropriate for my needs. I picked this location over the many others purely based on the 4.6 stars. This location is right off a main road and close to my job at the medical complex so it's so ideal. I'm able to open the gate, make changes, and see my upcoming payment all from the app. Can't speak on the elevators or accessing the inside units after hours, I selected an outdoor, drive-up unit. No complaints.

Shakilah was quick& & efficient. I had trouble w my payment at 1st she was still nice and professional.

Well Ms.Shakilah was very sweet and helpful every time I came there and the place was very clean.

Jordon and Shakilah are excellent employees, both helped me tremendously with all of my storage needs. This is a location I would absolutely use again in particular because of the customer service.

After clearing an Airbnb, I secured a space at this location. There are members inside during office hours with the doors locked. I requested assistance with unlocking the unit, the property manager said should would come back to open it but I’ve been here for over 2 hours waiting for someone to assist. I missed work time and several appointments waiting and I don’t live in Houston so coming back isn’t an option. They take unusually long to answer the phone. I called several times, customer service called the office as well there was no answer. If I could rate a -, I would

No one is ever working on site, the doors and elevators are routinely locked / malfunctioning, and no one answers the phone. We’re pretty sure it’s a running scam to prevent people from moving out.

They are thieves!!!! Don't go here!

This location is convenient and staff are great they really helped me a lot

Renee has very good customer service and very nice

Thank you Renee for helping me out with public storage spaces. It was wonderful experience

This location was very easy and helpful. I had to change my reservation date with no problems. Mrs. Danielle Austin took all my info at move in day with no hassle. Best service ever!

Shavon here at this facility went above and beyond to make sure I was happy with the unit I was provided online.

Shavon Caldwell wa amazing she made this process quick and easy and was so nice to talk to.

Fast friendly customer service. By far the best experience with a storage facility. Kudos to the staff that helped me move in!!!

Shavon was a big help. Made this transition so much easier. I'll definitely be using them again

Surprising clean Wonder how humid it gets during rains

I’ve had this storage since match and it’s the same thing every month. I set up autopay though my bank account. Every month it doesn’t work I get a $20 late fee and every month I set it back up. Now when I log on it tells me there is a glitch and auto pay isn’t working. Nice 👍

Christine was amazing! She answered all questions, and gave answers to questions I didn't think to ask but should have. She explained everything clearly and confirmed everything I asked and said. I can say that I left with a piece of mind and confident in my choice.

Very poor service. There has been no power for the last 6 months! Have to use my phone flashlight to see. Gate is always locked open and camera are always "breaking" and down. Unit was also broke into.... District Manager did nothing.

They were very helpful

🥰🥰🥰 omg omg the customer service was heavenly and the associate as beautiful as her customer service. Thanks Christina

Christine was very nice. And love the new update with the store

Staff here take the security of your personal belongings seriously. They're responsive and helpful, especially Christine who recently went above and beyond on my behalf. The facility is clean and safe. My experience has been positive.

Christine has great customer service I would recommend people to this public storage

Ms.Christina was a nice sweet lady that helped me….. Great customer service!

My experience at public storage was amazing. Christine Fuller was very helpful and nice she made my move inn very easy. She's a keeper 🙂

The story is clean it was a have upgrade in the building Mis.Christine was very helpful too it was a wonderful move in

My move was supposed to cost me 200 dollars and I ended up having to pay 365 cuz they sent me to the wrong building and I couldn't find anyone that worked there it took a hour to get help I feel like I should be reimbursed my money

Christine was very helpful nice I recommend her if you go up there

Misty was so polite, and helped me save some money.

No one was at the property for PS. The text confirmation lied and said we were in the first floor (we were on the 4th). Access didn’t work initially because we tried to access the first floor (per the text) but eventually got into the elevator, which is a pain because you have to enter your code and then quickly press the floor button in the elevator before it times out. We called and left a message for the manager who still, days later, hasn’t called us back. No employees and no one answers the phone? Public Store should revoke this location’s franchise license ASAP.