Been with this company for the past several years and the experience and service has been good. Recently, I ran into an issue with medical challenges and payment delays, Ms. Sallie the Onsite Manager was exceptional in helping me resolve overdue payments, overlocks and insurance verification for my waivers. I recommend this location and the Management for your next move or storage needs. You will not be disappointed. Guaranteed. Thanks Sallie for your help in resolving a challenging dilemma.
Great place. Sallie and Kaylee were very helpful and accommodating.
Good place to keep your merchandise in safe
Thanks Sally and Breezy for your kindness and help as well.
Ms Sallie and Ms Kaylee were awesome in customer service. I greatly appreciate it. Thank you.
Awesome customer service from kaylee and Sally
Really love it here they have great customer service skills the lady at the desk real sweet tried to help me get the best of my money
Sallie and Kaylee were the warmest people to have greeted me at this Public Storage Facility! Recommend this specific location for all their help and convenience. Please ask for the manager Sallie for more details and information regarding your storage needs.
Sallie and Kaylee gave great customer service and kudos to them property very clean … keep smiling ladies
On Saturday, October 17, 2026, my wife and I met with Sallie to rent done space. She was not only very knowledgeable, but very personal as well. We would gladly recommend others to this Public Storage facility.
I recently relocated too Houston from Charlotte, what a surprise to find a firmililar face when we walked into public storage here and seen Sallie B.
Sallie made the process super easy to reserve my unit. Definitely recommend this public storage to anyone in need of storage services!
Sallie is great help kind person
Okeze was great way better than the old staff
Sallie was exceptional. She guided me through new documents I needed to sign since Public Storage took over. I felt that she made it very convenient and hassle free. There was a very friendly positive vibe when I was getting helped. I will certainly recommend this location
Sallie and Okeze where absolutely amazing. Made my transfer from one unit to another simple and easy. All my questions were answered by the time I left.
Okeze was so amazing yesterday! He went above and beyond to help me to make my entire move as stress free as possible. This was the smoothest experience I've ever had with any storage company. Thank you so much Okeze!!!
Sallie was amazing to work with! We appreciate her assistance and ease of getting us into our new unit. Professional and a pleasure to be around.
Great storage facility, real easy to access & their service is really good, Okeze helped me out to renew my contract, real straight forward and made everything so easy.
Place is super clean & Sally is very helpful & polite. Glad I chose this location to hold my belongings.
Miss Sallie was very nice :) 😊
This is the worst storage unit in South Texas I would never come here ever and I don't recommend to anybody I know and don't know to come here they have a stranded out here on a Friday night telling us to see a manager after we paid our money got it code got the storage unit number but every time we got to put the code in it says c manager and there's no manager here and no manager is answering the phone very bad customer service do not come here I repeat do not come to this public storage it's the worst public storage I've ever seen in my life don't let any of your family come here don't let your kids come here don't let your grandkids come here don't let anyone come here it's terrible
I had a wonderful experience with Sallie in the front office at Public Storage. She was very nice, professional, welcoming, and easy to talk to. I really appreciated being able to voice my questions and concerns and feeling like she genuinely listened and was happy to help.
Sallie made me feel very welcome during my visit today. When you’re trusting a facility with your personal belongings, it’s reassuring to know there’s a friendly and professional staff there to assist you. Thank you, Sallie, for providing such great customer service!
Elevator not working and no dollys
This location was formerly NSG, wasn't to happy with the customer service to this location, but it wasnt far from the residence I was staying. And the good out weighed the bad. And public storage was not my a option for me ,I was still upset with the experience I had in the past. I called , and spoke to Sally, had a pleasant conversation with her and was telling her public storage was not an option for me. Just said ,I couldn't remember why I choose not to do business with them. So, I was going to vacate the unit. To my surprise she enlighten me on a new option I could transfer to another city. Which that fit my needs perfectly, until I had to double pay. That didn't sit well with me.. So I paused the transfer. Then I remembered why... my dilemma was with Public Storage . Sally, customer service skills , are 1 of the best i ever have encountered dealing with all kinds of public situations. She was patient, attentive, and very knowledgeable of the company. We need more people of her caliber in these companies that are serving the public. Thank you. Sally .. for your patience and kindness, and sorry for speaking negatively on the company u work represent. Also, I realized, I could phased it differently. Next time ,I will follow your example,think before speaking. And maybe , I can experience the same customer service again.
Ive had a unit with this company for about 3 years and let me say you can tell these new owners mean business when it comes to upgrading their property. I was able to rent an additional unit with them with no issues at all. Thank you to Okeze for helping the process go so smoothly, i'd definitely recommend this place for anyone looking.
Employee at front desk is very nice, friendly and very professional Thank you miss lady.
Dear Cely (Property Manager), I just want to say thank you. Moving is overwhelming but your friendliness and excellent customer service was very helpful. I really appreciate the time you took to help me and answer my questions. Your facility is clean, and easy to access. I am very satisfied with the storage spaces I have reserved.
The staff at Public Storage are super nice and helpful extra steps in time to show us through everything. Highly recommend keeping your stuff at this place.
Okeze was extremely helpful in taking care of things for me at my storage facility after it switched owners
Sallie is very nice and professional and very pleasant. Thank you Sallie
I had all my questions answered perfectly by Sallie. She was great and I recommend this facility to anyone in town.
Big thanks to Okeze at the front desk for helping make my transition move quickly and efficiently.
Sallie and Okeze were so knowledgeable about our concerns and questions we arrived with! Informed us about improvements and updated changes that concern us and our unit... we've been here a long time..its refreshing to know they are in it and we were heard !
Sallue is the new point of contact at this location. If you are lucky enough to meet her, all of your questions and concerns will be addressed.
Honest and trustworthy.
Okeze and Sally helped me with an issue that I had with my unit and got me fixed up right away. Thanks guys!!!
Okeze was amazing! So friendly and helpful!
Since Public Storage took over IStorage I have already seen improvements and definitely better customer service, Sallie made all my changes so stress free and she is the definition of great customer service. So thank you for that Sallie🙏. I’m sure she will make this a better place for us all. Great job and keep up the great work.
Sallie was amazing and very helpful highly recommend this location
I rarely leave reviews, but the team at Public Storage on Blackhawk Blvd absolutely earned this one.
Sallie and Okeze provided some of the best customer service I have experienced in a long time. They both went out of their way to help me, answered all of my questions, and made the entire process simple and stress free. They were professional, patient, and genuinely cared about making sure I had everything I needed.
It is refreshing to find people who take so much pride in their work and treat customers with kindness and respect. If you are looking for storage in the area, I highly recommend this location. Thank you, Sallie and Okeze, for going above and beyond.
Way too hot inside the building and no carts at all. This place has gone to hell!! Still hot inside and still no damn carts. I've been here for 5 and half years and never had any problems until they got a new manager. I'll be moving out of this facility really soon.
Appearantly they have been bought out by public storage. I have been trying to drop off some things yo my storage unit on the 3rd floor and are unable to because, all of the flatbed carts are gone and they are not replacing them. According to the temp management. He did not know what happened to them.says they may have been stolen but he was unsure if public storage would be replacing them in the next few months when they take over. So in the mean time everyone will need to bring your own or your just stuck until public storage takes over.
Okeze Helped me get my storage quick and easy perfect size!!! thank you!!
Okeze is is super sweet and super helpful. He was amazing.
Okeze is amazing and super professional! We love this place!
Okeze was super great and helpful 10/10 for sureee
Okeze was an absolute gem to work with! Very charismatic and kind, made everything very easy for my family!
Okeze was outstanding—friendly, knowledgeable, and helpful. The facility is clean and secure. Excellent customer service from start to finish. Highly recommend
I had a 10 am reservation Saturday the 13th, I get there at 10 till and wait until they open, I go to the door at 10 and there's a sign stating they will be back at 10:30, I waited until 10:40 and no one showed, what a waste of time, I got lucky and got hooked up at uhaul fuqua, Adam helped me out quickly and got me rolling in no time, all around legit customer service, stay away from I-storage, they open when they want to. What a waste of time.
I had an issue with locking my unit, Okeze was very helpful, professional, and efficient. He was able to help me get it done! Thank you so much!
Keze Nwofor is so friendly and lively! Love his energy, he was very helpful made sure we got what we ask for/needed.
Elevator is always broken 😡
Had a very great experience getting my storage unit. Thank you Tamatha!!
Tamatha was excellent! Great customer service…. Lovely lady!!!
They have the worst customer service. I called to get information on my payment and received a $75 difference because of the lien fee. I wasn’t even warned that there was a possibility of an additional fee in addition to the late fees added to my account. Then the lady blamed corporate and said they have no control and the. She blamed the State of Texas. The worst storage company ever over a $34 unit. After they had people living in there. I wouldn’t send my dog to rent there
Tamatha was thorough and has the best attitude!
Tamatha was very kind, patient and professional. Speaks to you in a way that makes it seems like she has known you for years! She even took the time to show me the unit and how to set up lock. Thank you!
Tommy went above and beyond today with a lock issue we had. Thanks.
Tamatha is so AMAZING!!! So helpful and sweet! Bless her!
Tamatha was so patient in explaining everything to us! Great customer service! Thank you again Tamatha!
Wonderful location to meet all your storage needs. Tamatha and Tommy provided excellent customer service and were very insightful. Definitely recommend this storage facility for everyone!
Tamatha was such a great help, highly recommend coming here !
The facility is well kept and clean. The employee Tommy was very insightful and helpful in choosing the right unit for me. Asked exactly what I would be putting in the unit so that I could make the right choice and not get something much bigger than I needed.
Tamatha was very polite and professional. The facility was clean. Thank you for your great service
Tamatha was the greatest and biggest help ever. She was very kind, helpful, and professional. The facility was super clean. Thank you Tamatha!!!
The price and location is good. BUT there should be more flat bed dollies to haul things. Sometimes there is 2. And today there was only one available for everyone.
Tamatha was so sweet and helpful finalizing my storage unit. She was also transparent about the fees, her new position, and lease information. I would totally recommend coming to this location especially because they add an extra layer of protection and care. If you plan on reserving a unit, definitely check in with Tamatha because she’s so kind and helpful!!! Thank you so much for making this an easy process! (:
I currently rent a storage from here and this is the 2nd or 3 rd time the elevators are down I need to access my property seems there are in no hurry to get them fixed ? Top of the that when I go to the office there hasn’t been anyone on site in days . I tried calling the 1800 number for support I can never get through anyone so frustrating ready to move out my belongings
I was planning to move my items out this weekend and before my next payment but BOTH elevators are malfunctioning! My storage unit is on the second floor and I have no way of reaching them! For what I have paid this is unacceptable.