Elsie was so helpful and funny my wife couldn’t stop laughing thanks Elsie I love my unit
I came in this public storage to pay my balance and to get changed back from $100 bill. He told me he did not have my change. Did I need to go to the bank and go get changed? Now he want to argue me down about leaving the door open while I’m moving my stuff out
Nae is amazing! Was so grateful for her help!!!
Nae went out of her way to help me and I really appreciate it! She was such a great help! ⭐️⭐️⭐️⭐️⭐️
Elevator has been broken which has been a huge inconvenience. Management has been slow to fix.
Kamden Is a true professional thank you so much for Your service
The best storage in Houston
Kamden was great. Easy move in and clean property
Was a little shocked at how quick public storage took over but they have given me excellent service. They’ve made the whole transition smooth
Kamden deserves a raise for going above and beyond in his service to Public Storage
I came here just to view a unit and there was one employee there who was extremely rude and unprofessional. He didn’t answer my questions properly and wasn’t helpful at all. I was genuinely interested in renting a unit, but after seeing how rude the staff were, I completely changed my mind. Very disappointing experience
Great deals and extremely user friendly website. Plus they have an app!
Storage facility is very clean and manger was super helpful
The New manager of the location his name is Cameron this guy will make many of actual customers to run away from here he is not polite at all no Customer service , he doesnt even talk and he has an actitude i dont like the way he treated me so Public Storage be ready!!!!!
The 5 star this place has was because of people like Charles from Extra Space Storage. It became Public Storage January 2026, I've had several units in different locations and they don't care about their customers. Then when your storage gets broken into the cameras magically stop working. They just want your money. I'll be moving to another Extra Space Storage as soon as I can.
This is the best storage in Houston. I know because I have had several units at different places for years before finding Extra Space. Charles (manager) is so helpful and courteous. Public Storage people are never on site and dont really care if you rent there or not (My opinion after renting there for years). Extra space storage is a business that cares about its clients.
Charles has always been very polite and very helpful!
Special thanks to Mr. Charles at Extra Storage, who goes above and beyond for his clients. I appreciate him so very much.
Charles has been excellent in handling all of our storage needs.
Great service, knowledgeable and very professional.
Clean facilities, great location
Great place to hold my property. The office manager Charles is very helpful and knowledgeable. Always able to resolve issues
I’ve been using this company for about 2 years now. I haven’t had any issues. The space is clean and just right for your belongings . Charles is also really nice and helpful (:
Charles is awesome, he’s quick, helpful, concerning, and a great communicator. Very proactive guy. Keeps me updated and on point.
Charles went above and beyond to help me feel at home. Clean, safe environment. Would recommend.
Charles was amazingly helpful and went over and beyond to assist me with finding the perfect unit.
Search online for discounted prices and this storage was affordable. And big thanks to Charles the manager for assisting with my needs and friendly customer service.
Me and my husband had a smooth move in to our unit today, Robert was a joy to work with and look forward to working with Extra Storage!
ExtraSpace Storage at its Southwest FWY location in Houston, Texas, has been protecting my belongings for two consecutive years, and I am happy with them mainly because of the professionalism, diligence, and always cordial treatment of Mr. Charles as branch manager. The common areas are always clean and secure; here you can come and store your beloved belongings with complete confidence that they are being protected in a climate-controlled unit. Mr. Charles, thank you very much!
Charles was great! Very professional. Feel safe keeping my things here!
Exceptional service from Charles the manager at the southwest location.
Extra storage is an essential to storing of my belongings while I look a house.
I came to Extra Storage after terrible experience at Public Storage. Charles was amazing showing me the entire facility and making me feel welcomed. He was transparent and understanding of my needs. I have spent the last 3 weeks at the unit organizing my belongings before overseas trip. The facility is centrally located, the office staff are professional, bathrooms and cold water are available (unlike Public Storage). I am departing in peace knowing that my belongings are safe and the staff is reliable.
Very nice and clean! Charles the manager such a great customer service representative.
I had such a great experience thanks to Charles! He went above and beyond to make sure I was taken care of and really put himself in the customer’s shoes. He was kind, patient, and extremely helpful throughout the entire process. It’s rare to find someone who truly cares about making things easier for others, but Charles does just that. I left feeling confident and well taken care of. If you need storage, ask for Charles—you’ll be in good hands!
Charles was extremely knowledgeable and helpful in guiding me through the process of choosing a storage unit. He shared valuable background information about the facility and clearly explained what they provide, which gave me a much better understanding. He was also funny while covering all the bases, which made the experience both enjoyable and informative. His professionalism and support made me feel confident and secure in selecting this storage.
This is an excellent storage facility. It has physical space that is above average but it’s the management that is very responsible and hands-on and is really exceptional.
DO NOT RENT ON TOO FLOOR!!! Elevator is always bad and you will be forced to use the stairs. Charles is very rude and condescending
I got a storage on the 3rd floor about 5 months ago. Closed on my house and hired movers to get my things the storage only to find out the elevator has not been working. When I escalated with The associate, he stated we should check if the elevator is working before booking the movers and it’s essentially our fault.
The best place to get an extra space for sure💯💯💯 go there and meet my brother Charles, he is very professional and sympathetic and will give you the best price💯💯💯
ExtraSpace was so accommodating and the best price around. The facilities are clean and bright. Charles is the best too! He’s always so helpful!
They have a great location, very accommodating and awesome to work with!
I really like how I was able to pay online and my unit was already available after hours. I would definitely recommend them
I love this place and the customer service Roberto is amazing very friendly very helpful five ⭐
Charles was awesome! He set me up with what was right for me, perfect unit and price!
The place is always very clean & well illuminated , temperature inside the storage units is always cold, the attention in the front desk is excellent & ready to serve you. It's the best place in the area