I want to take a moment to express my sincere gratitude for Free at Public Storage. Renting a storage unit can often be a stressful process, but working with Free made all the difference.
From day one, it was clear that he is an incredibly hard worker who genuinely cares about the people he serves. He goes above and beyond every single day, whether it’s keeping the facility spotless, patiently answering questions, or taking the extra time to ensure your belongings are secure and you have the right unit for your needs. His dedication, reliability, and warm professionalism are truly rare to find.
Free doesn’t just manage the property; he takes real pride in his work and treats customers like priority number one. Public Storage is lucky to have someone with his exceptional work ethic on their team. Thank you, Free, for all your hard work and for making my experience a positive one.
I can’t say enough wonderful things about my experience at Public Storage, and it is all thanks to Property Manager Free. Moving and trying to figure out storage solutions is usually such a stressful, overwhelming process, but he made everything so seamless, easy, and stress-free from the moment I walked through the door.
Property manager Free was a great help. Always good seeing him at this location. Super knowledgeable and friendly
Property manager Free was great. He took his time to show me a few units and explained everything very knowledgeable guy. Best experience ever. Highly recommend this location
Property Managers Free & Rory are the best. I recomend this property
Great service and Ms. Angel was great and very helpful with getting me set up and started!!
Good Manners
Great Execution
Falon provides amazing customer service and always goes above and beyond to help customers. She's professional, friendly, knowledgeable, and makes the whole storage process easy and stress-free. You can tell she genuinely cares about people and takes pride in her work. Public Storage is lucky to have her!
L
Excellent customer service from Falon at Public Storage. She was friendly, professional, and made the entire process smooth and stress-free. The property was clean, secure, and well maintained.
Definitely a 5-star
Falon is an outstanding associate and made my experience at Public Storage smooth and stress-free. She was very helpful, patient, and had an amazing attitude from start to finish. She took the time to answer my questions, explain everything clearly, and made sure I was taken care of as a customer. Great customer service like hers really stands out. I truly appreciate her professionalism and kindness!
Store was clean and customer service was awesome.
The manager was very professional and knows how to treat a long time customer. Very efficient and courteous! I highly recommend this property.
Elsie was so helpful and funny my wife couldn’t stop laughing thanks Elsie I love my unit
Nae is amazing! Was so grateful for her help!!!
Nae went out of her way to help me and I really appreciate it! She was such a great help! ⭐️⭐️⭐️⭐️⭐️
Kamden Is a true professional thank you so much for Your service
The best storage in Houston
Kamden deserves a raise for going above and beyond in his service to Public Storage
This is the best storage in Houston. I know because I have had several units at different places for years before finding Extra Space. Charles (manager) is so helpful and courteous. Public Storage people are never on site and dont really care if you rent there or not (My opinion after renting there for years). Extra space storage is a business that cares about its clients.
Charles has always been very polite and very helpful!
Special thanks to Mr. Charles at Extra Storage, who goes above and beyond for his clients. I appreciate him so very much.
Charles has been excellent in handling all of our storage needs.
Great service, knowledgeable and very professional.
Clean facilities, great location
Great place to hold my property. The office manager Charles is very helpful and knowledgeable. Always able to resolve issues
I’ve been using this company for about 2 years now. I haven’t had any issues. The space is clean and just right for your belongings . Charles is also really nice and helpful (:
Charles is awesome, he’s quick, helpful, concerning, and a great communicator. Very proactive guy. Keeps me updated and on point.
Charles went above and beyond to help me feel at home. Clean, safe environment. Would recommend.
Charles was amazingly helpful and went over and beyond to assist me with finding the perfect unit.
Search online for discounted prices and this storage was affordable. And big thanks to Charles the manager for assisting with my needs and friendly customer service.
Me and my husband had a smooth move in to our unit today, Robert was a joy to work with and look forward to working with Extra Storage!
ExtraSpace Storage at its Southwest FWY location in Houston, Texas, has been protecting my belongings for two consecutive years, and I am happy with them mainly because of the professionalism, diligence, and always cordial treatment of Mr. Charles as branch manager. The common areas are always clean and secure; here you can come and store your beloved belongings with complete confidence that they are being protected in a climate-controlled unit. Mr. Charles, thank you very much!
Charles was great! Very professional. Feel safe keeping my things here!
Exceptional service from Charles the manager at the southwest location.
Extra storage is an essential to storing of my belongings while I look a house.
I came to Extra Storage after terrible experience at Public Storage. Charles was amazing showing me the entire facility and making me feel welcomed. He was transparent and understanding of my needs. I have spent the last 3 weeks at the unit organizing my belongings before overseas trip. The facility is centrally located, the office staff are professional, bathrooms and cold water are available (unlike Public Storage). I am departing in peace knowing that my belongings are safe and the staff is reliable.
Very nice and clean! Charles the manager such a great customer service representative.
I had such a great experience thanks to Charles! He went above and beyond to make sure I was taken care of and really put himself in the customer’s shoes. He was kind, patient, and extremely helpful throughout the entire process. It’s rare to find someone who truly cares about making things easier for others, but Charles does just that. I left feeling confident and well taken care of. If you need storage, ask for Charles—you’ll be in good hands!
Charles was extremely knowledgeable and helpful in guiding me through the process of choosing a storage unit. He shared valuable background information about the facility and clearly explained what they provide, which gave me a much better understanding. He was also funny while covering all the bases, which made the experience both enjoyable and informative. His professionalism and support made me feel confident and secure in selecting this storage.
This is an excellent storage facility. It has physical space that is above average but it’s the management that is very responsible and hands-on and is really exceptional.
The best place to get an extra space for sure💯💯💯 go there and meet my brother Charles, he is very professional and sympathetic and will give you the best price💯💯💯
ExtraSpace was so accommodating and the best price around. The facilities are clean and bright. Charles is the best too! He’s always so helpful!
They have a great location, very accommodating and awesome to work with!
I really like how I was able to pay online and my unit was already available after hours. I would definitely recommend them
I love this place and the customer service Roberto is amazing very friendly very helpful five ⭐
Charles was awesome! He set me up with what was right for me, perfect unit and price!
The place is always very clean & well illuminated , temperature inside the storage units is always cold, the attention in the front desk is excellent & ready to serve you. It's the best place in the area