Public Storage Self-Storage Units at 2006 Westheimer Rd, Houston, TX

Craig was amazing and super helpful, would rate 10/5 stars if possible. Thank you!

Craig has been such a great help! 10/10!

Rental unit was fine. Check out is miserable. I scheduled check-out through the App. I moved out on the scheduled date, but still get continuous notices that I'm past due. No humans answer the phone... Guess I'll keep ignoring their texts/emails, etc. Update...after this post, I got a phone call from a real person who wanted payment ... I explained my situation, and they indicated they would let the local property people know. After that, I got an email from public storage saying I still owe a balance for February (which is after my checkout date) and to pay now to avoid collection charges. I've rented unita from many other companies in the city... This one is disorganized. Will the owners make this right? I'll let you know.

There are people living in these storage units. The overall situation is horrific. Garbage everywhere, no management on site, gate is always unlocked, zero safety precautions - no working cameras, dim hallways, homeless people roaming throughout. Stay away, especially if you are a woman. Don’t bother trying to reach anyone locally, you will just get routed to their national office.

I couldn’t be more satisfied w/ the service that Alicia gave me at Public Storage. She was friendly, professional, placed me in a location close to home, & was able to save me some money - over $60 that another location was charging for same size! The unit was spotless, & people friendly plus had carts, etc if needed. To be honest I have NEVER in over 20 years had a problem w/ Public Storage so thanks Alicia & P.S. for a job well done…

Nice employees but this place is not secure. My unit was broken into and the employee and I couldn’t even open the unit again. Time will tell what’s missing. The entrance to the building is literally always unlocked every time I go. Avoid this place if you don’t want to deal with what I’m dealing with right now.

This place is absolutely horrible. Limited entry hours, dirty, no one on site, garbage piled up, puke by the elevator that wasn't cleaned up for over a week. The unit I rented only was usable with the lock that they sell on site. When I returned after half a year that lock had been picked, someone had taken a box of things from the unit and rummaged through other bags looking for valuables. Because the lock was picked and closed again the property manager said it wasn't his problem, and that there were no cameras in the hallway anyway - he was also unwilling to go through previous footage in the parking and entry areas to determine if there was any suspicious activity. In general he was unsympathetic to the fact that there was an intruder and defensive about any concerns about the general security and upkeep of the property. When I called the national number I was told my concerns would be addressed with a call or email from the district manager within 24 hours, but 2 weeks later.. no response. When I called again after a long hold I dealt with a rude, also completely unsympathetic, and combative customer service agent who told me when I followed up on a request for a refund that "I don't get to ask for free rent" and in that case "everyone should get free rent", whether their unit was broken into or not. Unbelievable. STAY AWAY from this particular location, but also Public Storage in general. Even the slightly lower rate they offer compared to other facilities goes away after 3 months in your auto pay.

Horrible Don't waste your money or time. Horrible attitude, trash scattered about the place. Clear signs of live-in use by homeless. No in-person contact. No one on site. I reserved and paid for a small storage unit. The one the assigned me to was already in use. And since there's no human on site, no one could help. And the phone number they give you? Nah... be prepared to hold. And hold. And hold. 45 mintes. You get the idea. Don't waste your money or time.

Homeless people living in units. They close at 6 so you’ll only have access to your unit 8 days per month. The gate is also propped open by the people living in the unit with a sock. So even though they are “closed” any one can walk in. Several breaking reported.

I was given a phone call earlier that led with me being disappointed. I had spoken to Angel. Who has been very nice to me on the phone in the past and very polite. Despite my frustration and hanging up. He still took the time to still resolve my issue and had his manager to help me. It’s been a bad morning with bad news after another. So it’s cool to know they do care and are willing to help out. Thank u.

Good storage unit in a safe area!

Nice location with easy access. No staff works at this location, and it is a little difficult at first to get help.

Need to find a storage last minute and the price changes so quickly on the kiosk so I call in, and Tai help me find the perfect unit with the perfect price. My suggestion is try to call them first, they have have better deal for you. It was so easy.

The manager angel was really helpful with questions about my bill always answering any questions I had

Manager Angel, was very polite and professional. We needed a unit right away. We were not sure what size we were gonna need originally he offered to show us two units and thank goodness he did because the unit we originally ordered was way too small…. Thank a lot!

This location is generally clean, and it’s very easy and quick to get a unit rental using their website. I have my belongings in a 5x5 unit while I am in the process of moving into my new apartment and I haven’t had any problems. The people at the front desk greet you and are helpful if you have questions.