Public Storage Self-Storage Units at 2006 Westheimer Rd, Houston, TX

Nice employees but this place is not secure. My unit was broken into and the employee and I couldn’t even open the unit again. Time will tell what’s missing. The entrance to the building is literally always unlocked every time I go. Avoid this place if you don’t want to deal with what I’m dealing with right now.

This place is absolutely horrible. Limited entry hours, dirty, no one on site, garbage piled up, puke by the elevator that wasn't cleaned up for over a week. The unit I rented only was usable with the lock that they sell on site. When I returned after half a year that lock had been picked, someone had taken a box of things from the unit and rummaged through other bags looking for valuables. Because the lock was picked and closed again the property manager said it wasn't his problem, and that there were no cameras in the hallway anyway - he was also unwilling to go through previous footage in the parking and entry areas to determine if there was any suspicious activity. In general he was unsympathetic to the fact that there was an intruder and defensive about any concerns about the general security and upkeep of the property. When I called the national number I was told my concerns would be addressed with a call or email from the district manager within 24 hours, but 2 weeks later.. no response. When I called again after a long hold I dealt with a rude, also completely unsympathetic, and combative customer service agent who told me when I followed up on a request for a refund that "I don't get to ask for free rent" and in that case "everyone should get free rent", whether their unit was broken into or not. Unbelievable. STAY AWAY from this particular location, but also Public Storage in general. Even the slightly lower rate they offer compared to other facilities goes away after 3 months in your auto pay.

Horrible Don't waste your money or time. Horrible attitude, trash scattered about the place. Clear signs of live-in use by homeless. No in-person contact. No one on site. I reserved and paid for a small storage unit. The one the assigned me to was already in use. And since there's no human on site, no one could help. And the phone number they give you? Nah... be prepared to hold. And hold. And hold. 45 mintes. You get the idea. Don't waste your money or time.

Homeless people living in units. They close at 6 so you’ll only have access to your unit 8 days per month. The gate is also propped open by the people living in the unit with a sock. So even though they are “closed” any one can walk in. Several breaking reported.

I was given a phone call earlier that led with me being disappointed. I had spoken to Angel. Who has been very nice to me on the phone in the past and very polite. Despite my frustration and hanging up. He still took the time to still resolve my issue and had his manager to help me. It’s been a bad morning with bad news after another. So it’s cool to know they do care and are willing to help out. Thank u.

Good storage unit in a safe area!

Need to find a storage last minute and the price changes so quickly on the kiosk so I call in, and Tai help me find the perfect unit with the perfect price. My suggestion is try to call them first, they have have better deal for you. It was so easy.

Nice location with easy access. No staff works at this location, and it is a little difficult at first to get help.

The manager angel was really helpful with questions about my bill always answering any questions I had

Manager Angel, was very polite and professional. We needed a unit right away. We were not sure what size we were gonna need originally he offered to show us two units and thank goodness he did because the unit we originally ordered was way too small…. Thank a lot!

This location is generally clean, and it’s very easy and quick to get a unit rental using their website. I have my belongings in a 5x5 unit while I am in the process of moving into my new apartment and I haven’t had any problems. The people at the front desk greet you and are helpful if you have questions.

Dkayla was so nice and sweet and very helpful thank u to her

Why did you charge my mother's account for a year and now try and charge $1000 after selling off the unit? Your manager clearly doesn't want to answer this simple question. Just stop...

Terrible. Do Not Use. Manager never contacted me either. Continued to charge my mother's bank account after closing 1 year before. Taking over $2000. Then proceeded to say that I then owed $1000.

Location was very nice and clean. Angel was a great help. Ask for him if your needing any help or information.

Great place ! Mr Angel was so friendly and answered all my questions.I have to say this location is very cleaned and organized, again the service was AMAZING!!

Had an amazing experience with angel, I called and was given reservation times that best suited my work schedule. When I arrived he had the unit I was looking for and a few others that were in my price range. Will recommend family and friends!

So I just moved here from Louisiana and needed a storage close to my home. So I came across to this one . I was impressed with the great customer service that this young man Angel provided for me . He did an amazing job answering all my questions and went into detail what y’all provide. I must say he is a great worker and a very very clean place . While I was there he did an amazing job multitasking take care of me and very professional answering the phone and providing information for the people calling . I was VERY IMPRESSED! Great customer service! Thanks a lot ANGEL !!!

Angel has great customer service and the property is very clean thanks to him.

Costumer service was great here. All around great location to go to, place is well kept.

My unit was broken into along with many others. I believe 15 others. Rather than calling me to let me know they called and said that the building was shifting and they needed the key. I waited about a week until I had free time to take care of this. When I arrived I noticed the lock had been picked and back door lock looked broken. No cameras. Had I known there was a break in I would have came immediately to handle this. Wonder if anyone else fell victim to this. I understand break ins happen but being lied to about it is something else. The customer service line and district manager rude and no help.

The property was very well kept and the costumer service was amazing!

Thomas was amazing! He was so helpful and informative. He helped with all questions and inquiries with a smile and great attitude. It was a pleasure!

Thomas has been a great replacement for Mike who past I thank him for a quick and fast service

I was fortunate to stop into the Oak Farms location and was greeted by Thomas. I can't rave enough about this man! Not only did he answer all my questions, but he also offered a variety of options to assist in all my needs. I'm absolutely going to be back to rent from this location. It's so nice to get the service with a smile and knowledge, something that is clearly lacking everywhere else these days! Kudos!!!

I went into public Storage to buy some boxes and Thomas was very helpful and knowledgeable and friendly I will be back

I live in the area and have rented a few units here and its cool they close at 6 pm cause it keep the homeless out. the manager was able to keep my rate from going up for 6 months and and is always there unlike previous woman that was there

I think it is an outrage to see Public storage at this location have raised their fees by 25% at this difficult time for the nation. I just saw my fees go from $340.00 to $453.00 for a single unit. I want to know how they can justify this price hike, when they produce nothing, and gas hikes have no influence on them. This is total greed. Unless this ridiculous price is reduced. I have no choice but to clear out my storage.

Thomas was very helpful and nice

Thomas was super fast

Hey I was looking for storage in the area and Thomas was a really huge help by calling around for me and my husband so we can get the right size storage for us.

Hey I wad looking for storage in the area and Thomas was a huge help by calling around for me. Just want to say thank you much Thomas.

Thomas is so sweet and help ful

Thomas was very helpful and kind, and he just got me what I need at a great price.

Thomas was friendly and very knowledgeable about the unit size that would fit my needs ! I highly recommend this location ! Great and friendly faces are always a plus ! Thanks Thomas

My boyfriend and I went to get a storage unit today. We met with Thomas and he was extremely professional and friendly. He helped us figure out what size we needed and the experience was fast and easy.

The Manager Thomas was very helpful and nice I’d recommend future customers.

been here for years the new Manager Thomas is very helpful and very informative thank you

she is a very good person and helped me out with my late payment for my location.

Samantha has the best costumer service, I am highly satisfied with her help!!!!!

I want to thank Samantha for all her help at public Storage ..with a smiling face...

I usually don't leave reviews but one employee in particular made my day. Her name is Samantha and her customer service is absolutely wonderful. She is extremely professional and any job would be lucky to have her!

Fantastic customer service. Samantha was very helpful and got me set up with a unit.

this location was so accommodating we had ordered the wrong size unit and the onsite customer service rep Erika was so helpful to upgrade us with a very nice accessible unit which made it easier for us to unload our POD unit. Thanks for doing such a great job Erika! Customer: Mr Williams

Location is convenient... but the access hours are pretty limited and public storage is a dishonest company with no concern for their customer satisfaction. Choose anything else.

Yolanda Reed is one of the BEST when customer service.Love her!!

I stopped in to check on a unit and the lady at the desk Ericka was real informative, and helpful, she was really knowledgeable about her facility and others around .

I have been a long time customer of this Public Storage, almost 20 years. The service provided by Jamaica today is one of the main reasons I’ve stayed so loyal. I had an issue that Jamaica responded to and quickly resolved which was extremely helpful as I was calling from the Middle East where I work. The facility is always clean, well lit, and easily accessible. I will continue to be a satisfied customer!

Colby was very personable he helped me understand the things i was confused about. Took the time to make sure i was comfortable with the information and escorted me to my unit. To insure i knew what yo do. Excellent Service.

Colby was great, helpful, and very attentive.

Colby was a great and personable, he made me feel comfortable

Carrie was so Amazing in helping me with my Unit.

Colby is always so helpful and personable whenever I pop in. We have had a storage at this location for a few years and find it to be clean and secure.

Friendly and clean atmosphere! Colby was very knowledgeable and kind while assisting me. Thank you for an pleasurable experience.

I love this location very friendly staff.. Mrs Rasheda helped me with my unit .

Rashida was very helpful! She made my rental experience quick and easy. The property is very clean and well cared for.

friendly and accommodating service as Rashida was great in addressing our needs/requests! definitely recommend this convenient location (inside the loop and proximity to downtown)

And anyone tell me if this facility has a history of flooding?

Excellent management, people in office are very professional and helpful, I am sorry to say I don’t remember the name of the manager but this storage facility is well run, very clean and feel very safe if you happen to be there alone! Definitely recommend!

Great, Clean facility. And Judith was amazing and super friendly and a great help. Will definitely recommend!

Very great customer service! Thank you for all your help.

The experience was abysmal, the 1419 W Gray street had no personel on site, l could not access the unit being that was asigned at the 3 floor (after asking for 1st floor due to heavy packages).Had to go to the nearby location, rent a whole new unit,was charged all kinds of fees ,can not cancel the other unit until someone is there in person ( back to square one, no one in the store). Abysmal experience,do not rent from this company,use another one.

Very clean property, great location and outstanding customer service! Rasheeda was very helpful and extremely kind!

Valencia was super helpful and attentive! We will use this place again because of her.

I went For Information on a unit next month, Delana was very helpful, and great customer service. I will return here to rent my unit.

I’m Giving Priscilla 5 stars also the store cleanliness 5 stars .. But the Company I give it No Stars because they are Greedy and deceiving they offer you to buy products and insurance that ain’t necessary , you cant bring in your own insurance for your storage unit🤬🤬

Ms. Priscilla was of great help, durning this pandemic. During this time she provided me with a lot of detailed information that was needed to rent a unit.

Tamika was awesome.

Priscilla was very nice and very professional. You are lucky to have such a terrific employee. She really listened to me, and gave clear answers to my my questions. Next time I need storage I will go nowhere else.

RENTED!! 👍🏼 It was very tidy and well lit. The person that helped us was very kind and attentive to what we were looking for. Priscilla and Taryn helped us out.. felt sincerity from them, that added a warmth to the place! So look for them 😯

Good place to store your stuff. Good district managers. Good management good staff clean and safe place to store your items.

Just rented a unit here and Ms. Priscilla had a very positive attitude and customer service was outstanding. The property was very clean and she was very informed about it.

Excellent- Priscilla (Manager) was patient, informative and extremely personal and professional

Nice emloyees, clean storage, helps you and your needs. If you have a problem with your storage lock they'll help you. Very friendly.

I was interested in a 5x5 unit and they sold me an available 5x10 for the same price a year ago. Sounded great! Except my rent has increased every 6 months at $15 month. Buyer beware. I give the facility 5 stars.

Excellent Help and Awesome People !

Excellent customer service by Priscilla. Clean environment, Great security, easy customer setup. Priscilla explained to me what needed to be done and I was set up in a few minutes.

Went to this location to buy moving boxes great ppl wonderful customer service the lady her name was Priscilla was jolly an so active.

Mrs. Priscilla Westbrooks was very polite and helpful. Knew all the answers to any questions i may have had. Will definitely use them again

Great experience! Definitely recommend. Michael helped us check in and was friendly and funny. Thanks!

Ms Roshuna is excellent. Great customer service. She got me set up and walked over with me to the unit to make sure that everything was correct and in order.

Michael is a game changer- he's professional, super helpful, and working with him was the best part of my morning! The facility is newer and great and so far has been much more efficient getting in and out than West Gray location. I was very happy with the fact that I reserved a unit size & location (indoor/outdoor/floor) online and they actually had one available that I asked for- unlike my past two experiences with West Gray. I'm normally not a reviewer of stuff like this, but Michael really is the best.

Michael was extremely helpful --amazing service. Thank you so much for helping me move everything into my storage. Things like this are usually very time consuming but Michael made sure everything was professionally done and effiecient.

Your employee Roshauna Brown was very nice,professional, and helpful. A1 customer service!!!!

Miss roshuna is an excellent customer service and she helped me find what I needed

We have been customers for many years and have found Michael to be especially great to work with. He is a professional and cares about the safety and cleanliness of the property. I recommend this storage facility.

The best part of this Public Storage facility is Michael. He cares about his customers, the service they receive and condition of the facility's storage units. He is a consummate professional. His is friendly, competent managerial style gives confidence to those of us that use the facility. As for the facility itself, it is conveniently located just off Westheimer Road with easy access for large and small trucks. Clean and well maintained.

Wonderful facility and even better customer service from Michael! Super accommodating, I will definitely return.

Michael has great customer service and he was extremely helpful to me and my entire moving process. The location is clean, safe and the safe is extremely helpful. Will recommend.

Great location and Michael is always here to help!

Location is clean, Michael the property manager made the leasing process very easy.

Michael is an outstanding manager! He went above and beyond to help us resolve a potential crisis. We had a situation with a moving company arriving early in the morning -- before office hours -- and an elevator that had just broken. Although a service call was placed immediately to repair the elevator, there was no guarantee it would be fixed overnight. Michael stayed at least an hour past office closing time to help us locate and transfer our lease to a ground floor unit in order to avoid the elevator issue. He remained, calm, courteous, and professional in the face of our obvious distress. What could have easily escalated into a bad situation, instead ended with our smiles and appreciation. Thank you, Michael!

clean store

What are the gate hours at Public Storage, 2006 Westheimer

Natasha was amazing she helped me with merchandise and even helped me carry my boxes out.

Michael has did an excellent job of accommodating our needs and getting us into a clean locker in a very well maintained facility. He is a very helpful facility manager.

Michael and Devenia are amazing! Super clean facility and they are always friendly and helpful!

Michael, the manager, is very helpful and professional. We moved to a different location to cut costs, but have no complaints at all, and very much appreciate Michael's excellent customer service!

Super convenient and secure. Michael is very friendly and super helpful.

The manager is very easy to work with and helpful. My somewhat complicated move in was handled without a hitch. He went the extra mile to make it smooth. Thank you!!!

I highly recommend this location!! Everything was very clean, easy to access, great availability, and a good price. Michael provided excellent customer service and did an amazing job explaining everything to me. He really went the extra mile to help me make the best choices for my storage needs. You can tell that he truly cares about helping people!

Davina was great help getting set up. Property is very clean, climate controlled and safe.

Tiara was a delight and very helpful! Highly recommend her!

Cheryl was absolutely amazing and helped me in a timely manner and with the utmost professionalism thank you.

Easy process getting a new unit. Michael, the property manager, was fantastic and very helpful.

Exceptionally clean and well organized sproperty! Michael is extremely helpful, kind, and professional! Most highly recommended!!!!

Michael gives great customer service.

Polite and friendly

Great customer service always helpful very recommended Michaels is the best

Just ask for Michael! Top notch service and incredibly clean and well run location.

Michael has been an excellent help to me and during the process of renting a new unit on site. I haven't had any problems and this is my second month with this storage unit. I hope to continue leasing my unit here as long as I am in Houston. Would definitely recommend to others!

Very clean store. The manager Michael was so helpful.

Clean property, great customer service. Highly recommend to anyone that needs storage.

The WORSE COMPANY IVE SEEN IN 5HE STORAGE BUSINESS

Ariel gave amazing service! She was very patient and was able to get my mom and I a nice space at a great price.

Excellent service and great location

Michael is an absolute joy to work with. This man goes well beyond his job to help your experience at this location.

Michael at this location is so helpful, an trying not working, gets repaired,any questions answered, and is keep clean and secure!

Michael always treated us so kindly, and to be honest anytime we need a storage unit we will always come back to this location. His hospitality is A1 and he always tries to make sure we have everything we need!

I use this facility for my business. They are the most accommodating and cleanest facility around. I feel safe here because I often am here alone. Michael is always ready to lend a hand for anything I need with a smiling face. There are many choices out there, this facility is 1st choice on my list.

Michael is a fantastic, and invaluable component to the team at this Public Storage. He was patient, professional, and welcoming when I came in to lease my 5x10 unit. I didn't feel pressured, or rushed into signing the leasing agreement. Thank you, Michael!!

Michael is one of the best managers I have dealt with in any line of business. Amazing service.

I reserved my unit online, got an immediate response by email, and by phone. I then visited the property and was shown the unit. Everything is spotlessly clean, and very secure. Cheryl and her coworker were extremely nice and professional. I could not have asked for an easier, better experience!

Cheryl was very helpful. She took her time showing me available units and made the process very pleasant and efficient.

Michael is awesome!

Thanks, Michael for the great customer service. God's blessings to you.

Michael was incredibly pleasant and helpful! Will use again!

Michael was such a joy to work with in having a unit rented, however, one of the policies that they require was a bit confusing. During my research of the facility and even going through the contract to rent the space, Michael informed me that purchasing their insurance was a requirement for renting a storage unit. This was in complete contradiction to the information packets, to the insurance brochures in the store, and in complete contradiction to the contract itself which was clear that a person renting the unit was not required to purchase their insurance in order to rent the unit. While the pricing is very competitive, the policy that Michael informed me which Public Storage has regarding insurance is very misleading and deceptive. I think this also puts Michael as the manager in a precarious position, being required by PS to not rent units, in complete direct conflict with the way documentation and contractually binding documents are written. I think either the policies need to change, or the documentation needs to be corrected to reflect the current policy. - If either of these would be done, then I could easily give the facility 4 to 5 stars. But this deceptive policy should be consistent with the legal documentation.

Michael at this Public Storage was terrific! He made the check-in process quick and easy and was able to help me choose the right size unit for our needs. He was great to work with, and I highly recommend this property. The unit and premises were clean and the access is very easy.

Don Cox Hooray for Michael who always greets me with a smile and is always willing to help. He is a KEEPER!!!!

Mr Michael is a friend to a lot of people and most helpful Always a gentleman and willing to help.And most of all he is kind with old people.If he ever lives I can name four people who will live with him.

Great customer service from Mr Michael Samson.

Breshell was great! Amazing customer service and extremely nice

Michael was very kind and accommodating. He helped make our move a little more stress-free. Thank you so much for your help!

Great service and staff very attentive

Michael has been the most helpful employee I have experienced at PS. He never fails to greet me with warmth and honesty. His competency is unquestioned. Thank you Michael for all your help.

I've had only very positive experiences at this location particularly with Sulma (Manager). She's always super positive, extremely helpful, and always accommodating. The whole process was super fast and efficient and could not have asked for better service!

Did not honor the reservation

Ashlie has been very helpful in finding the right unit for me! Highly recommend!

Clean store, nice environment and perfect location at the midtown area. Michael, the manager was very helpful in suggesting the right shipping supplies we needed to ship some pictures and art work. I will recommend this location to my friends who have just moved in to town.

Wonderful, clean facility. This location(08491) has one staff number that I can honestly say is the true definition of a amazing employee! Micheal, is always at work, very polite, and knows just how to relate to a customer. Micheal takes his work to heart and you will never be disappointed when he is handling anything you need. He even makes courtesy calls to update you with any changes on your account. Your amazing Micheal! Thanks for all your help! 🙌🏾👐🏾

Wonderful experience with this location. The manager is a true gentleman, helpful in every way. I actually forgot about a partial months payment and Micheal, the property manager, called to remind me so that I would avoid late fees. I greatly appreciated it. Site is always kept clean and well lit. When I need to grab things at night I always feel safe.

Michael the, Manager, was very helpful in quickly replacing burned out lights in my unit. He is always eager to help.

Closed during listed hours on Saturday.

A very well kept and secure storage facility with excellent helpful and friendly staff.

Great service from Mr. Michael and overall superb facility. Definitely recommend for anyone

I had a fantastic experience with this Public Storage location. I had actually initially booked with the location off Greenbriar, but they ended up not having a climate controlled unit in the size I requested, so they transferred me up to this location. Michael, the Property Manager, was extremely helpful & accommodating and the check-in process was as smooth as can be!

Had a warm welcome and great experience

The other day I was having trouble with my lock and Michael not only helped me figure it out, he personally came to the unit and helped me. He was great. I have worked with him before and find him to be truly helpful - he takes the time to answer all my questions.

5 stars go to the associate Michael. He provided a pleasant transaction to my daughter and I. I drove in from Dallas to TSU to help my daughter pack and take to storage. Michael thoroughly explained policy&procedure and made us comfortable. Thank you Michael for having a good spirit and making us smile.

The place was very clean and safe. Michael really helped me out a lot! Really good service.

Really great service from Michael at this Public Storage location. I am in the middle of packing for a move and have really appreciated each time from Michael the helpfulness and professional customer service. Plus, the supplies are always fully stocked.

Covered Uhal parking

I took my colleagues to buy moving supplies at this location and they were very satisfied with the manager Michael's suggestions on what to get. I personally like this location and will recommend it to others.

Considerable improvement in the property, since Mr. Samson took over as Manager. The place is cleaner and more efficiently run. He has an affable, businesslike personality, with a friendly smile at all times. Very pleasing, after a tenancy spanning, off and on, almost ten years, with mainly poor Managers with the exception on Ms. Monday! A job well done and Public Storage is lucky to employ him! Thankyou.

Michael has done a great job making much easier the process to rent a storage space. He is very kind and professional!

Michael did a wonderful job explaining everything & getting me setup. Keep up the great work!

Excellence and execution. From identifying my needs, to showing me my proposed unit and even making sure gate access worked properly, Micheal conducted al of it professionally. He showed me all options and did a fantastic job with disclosures. My unit was cell and ready to go. It's great to be able to conduct business with someone who really cares about my needs! Most businesses just don't get it! This one does... Michael did a better job than the German new car manufacturer, when my wife took delivery of her car!!!!

Great place for your storage needs. Michael was professional, courteous and efficient with our questions and requests.

Michael was awesome! Got us a storage unit set up, showed us around the property, and had us taken care of in about 30 minutes total from the time we drove up to the time we left after unloading. He also got us a special for the first month, so the price was reasonable!

Great customer service. Michael is so helpful and thorough.

I had a great experience getting my storage unit. The property manager Michael was so helpful and kind and definitely made my experience an excellent one. My unit is easy to access and I love this location. I highly recommend this location! Thank you!

Michael was patient and professional helping us move from a large unit to a smaller one. No hassle or ridiculous charges. He kept a calm presence as many customers were in there with questions. So, Michael was great. But Calling the number - if you push 1 to inquire about units it takes you to a generic call bank where they are pushy and long winded and rude. I was definitely unimpressed and slightly offended by them. But all ties to this location were great!

Excellent experience with Michael who knows the business very well and goes out of his way to ensure that every aspect is explained very thoroughly and that all your questions are fully answered to your satisfaction. He comes across as very compassionate. Michael is a huge asset to Public Storage in my opinion.

Patrick was great and fast with the lease presentation!

This facility is always clean, and their customer service is excellent. I've been here for 4 years, and now that I no longer need the storage, I can say that from move-in to move-out it was absolutely a pleasant experience. If ever I need storage again, there is only one place I'm going to, right here.

Tanisha was helpful, professional and had a great personality. Space was cleaned up on short notice. Excellent experience.

Michael provided me with excellent customer service. He talked me through the necessary details of my unit and prices associated with it. He walked me through the facility and explained hours of operation, safety protocol, lights, gate information and helped inspect the unit with me. Michael showed me the NEW gate entry pad with numbers that light up and are very visible. Michael was attentive throughout and made me feel comfortable with my decision to rent a storage unit. Great experience overall and would recommend this location.

I encounter one of the best customer service from Krystal and Michael. This place is wonderful and both employees are absolutely awesome. Location is clean and very secure.

Excellent customer service, well informed and sensitive to customer needs, proficient in all manner of operations, quality above and beyond reproach!!!

Thanks Monique for all the help finding me the right space! The property was clean and the customer service was great!

Krystal helped me with everything I needed for my rental space and she was very nice and great customer service.

I come in every month to pay my bill and Krystal is always so friendly and accommodating. Today I came in and Shawna was quick to jump in to help while Krystal handled the other customers. Great job ladies!!

Awesome customer service! Krystal was awesome! She's the best!

Read the reviews before I went in, and Krystal really did go above and beyond to make sure I got everything I needed

I walk inside this location and was welcome right away by a girl name Monique she was very helpful and was answering all the questions I had...GREAT customer service.

I love the service this location provide

Krystal was excellent! Very helpful and great customer service with setting up my storage unit. I would definitely recommend Public Storage. Make sure you see Krystal!

the lady cori was super duper helpful, I will return and also recommend my family and friends,

I've never had such easy storing before, Celeste was such a big help

Came in for boxes and was greeted with a warm welcome and great service. Krystal was very pleasant and helpful, I will definitely tell people about this location.

katie and shawna are helpful and very pleasant! i would recommend this location!

Krystal is very friendly and helpful always a warm greeting and a positive atmosphere

Came in to check out the prices, Krystal and Celeste were awesome!

Katie is the best. Great merchandise selection.

Katie is great. Come check out this location. Great customer service

Michael was incredibly helpful. Great service.

I went into public storage on w gray looking for TV boxes. Unfortunately Shawna did not have any left; she called Krystal at the store on Westheimer and she had exactly what I needed. Krystal and Shawna make a great team. It is vey nice to see! Thank you ladies!

Great customer service by Katie. Beautiful women. Meet all my storage needs. Have carts available to help move.

Shawna was awesome.

Great Customer Service Today!

Shawna open up the property early for me! great customer service.

Katie and krystal provided me with great service. Made my day!

Katie and Krystal are great! this facility and clean and we'll maintained. I would recommend this location for anyone who needs storage or packing supplies!

Outstanding knowledge of product and customer service.

I came in to view a unit and Krystal was very patient with me and helped me with everything I needed.

Wonderful customer service, when I am ready to rent a unit I am definitely coming here to rent.

Krystal went over and beyond the call of duty to help my husband and myself. we were interested in moving to a smaller unit, but had some extenuating circumstances, Krystal made a phone call, explained our circumstance, and worked with us the whole way. we got the unit we needed, moved into it, knowing we had Krystal watching our back......the unit we moved to is clean, no issues. Thanks, Krystal, we appreciate everything you do!

krystal and katie were great. very nice store with friendly service. come check it out.

This facility provides a great selection of merchandise. The employee was very professional and met my needs. I would recommend everyone to use the location.

I am very happy with the customer service, the security, the cleanliness and the convenient location. I would recommend this site to anyone!

Very Easy and Pleasant Experience. Michael and Monday were both very nice and made sure that i was taken care of. Thanks guys! A++

Monday was very helpful and made the process as simple and easy as possible. Thanks!

WONDERFUL!!!!!! Monday was awesome and all I bought was boxes and tape

Shawna was very helpful in helping me with the right side boxes that need for packing item's up. She was smiling and answer all of my question. What might be best to pack my glass and dishes with so that would not break.

Michael, Was very helpful and informative about the climate controlled units. He answered all of my fathers questions with certainty and we rented right away.

Monday and Courtney were extremely courteous and helpful. I highly recommend this location!

I love the staff here. Both my family and myself have rented storage spaces here for three years. The location couldn't be better and the front dest manager, Monday, is extremely helpful, polite and all around amazing. I highly recommend this location to anyone in the area looking for storage units. Two thumbs up!

Very nice!

We have been with this property for almost 8 months. The staff here has always been great here. Every time we come to access our unit I always make sure to stop in and say hello to Monday. She has been very helpful when it comes to our storage needs. She always greats me and my team from Dunkin' with a smile. Monday has deff made our experience here at public storage the best that we have received at any location. We will continue to use this location as long as we see the friendly smile and welcoming that Monday and the staff here is!! The Dunkin Team!

Monday alway has a smile. Give great customer services.

As much as moving is like pounding a nail into your hand, the Public Storage people at this facility, especially Monday, were extremely helpful and courteous. I would refer them and their facilities any time.

Excellent service was provided by Monday. Efficient and kind hearted!

Needed some information and boxes and Monday was wonderful, very helpful, showing me each unit to ensure I got an idea of the size of each and writing out all the costs - it's great to get good service, I very much appreciate it and feel secure in using this facility because of Monday.

Monday, the attendant was quick, courteous, and efficient. Had things set up in a jiffy with everything needed. Offered to provide access to dumpster if needed, as well.

Monday has been wonderfully accommodating at every step. A pleasure to work with!

I would definitely recommend this place after my experience so far. During initial sign up, Michael provided an excellent recommendation for a unit, a fast, accurate and simple process and explained everything patiently and with a smile even after numerous interruptions by other customers that needed assistance. Both him and Monday have been courteous and helpful, and they maintain a clean and secure storage business.

Monday was very helpful and worked as a team with a sister property to find me storage. I thoroughly appreciated her professionalism and will refer anyone looking for storage. Stathis

Monday has been a very helpful manager. Love the cleanliness and helpfulness. Never had a problem with any part of my experience here.

Great customer service. Manager was very friendly and very helpful. She was able to work with me on a complex situation to get the unit for my company. Highly recommend.

Amazing job! Will recommend to everyone!

Rented a storage unit today from a lovely man named Michael who was very helpful, efficient and kind. Service was excellent! Got me the best deal available and I was in and out very quickly. You definitely leave feeling that you will be well taken care of should any issues arise in the future. The facilities are in the old Oak Farms building and are extremely clean and well-maintained. Such a nice feeling to not only check a chore off your errand list but also get an extra bounce in your step from the transaction being such an enjoyable experience! Thank you!

Great manager, Monday, she is fantastic with positive atitiude and willing to help.

The three stars come from a horrible experience with one employee; otherwise I would give them 5 stars for cleanliness and 5 stars for the other employee I encountered. I have been helping a friend relocate her property from California to Houston. She made all of the arrangements over the phone and online. Yet, someone had to appear in person to pay and sign the documents. I did that and rented an additional unit for her in my name. Throughout this process my friend and I both worked with Crystal. She was very accommodating, friendly, knowledgable and helpful. She listened to our needs (on the phone and in person) and came up with solutions. Due to company policy, however, I was required to put the second unit in my name. There was not an acceptable way to add it to my friend's established account. Not a problem. My friend came to town on business, so we went to the facility on Friday, September 13th to transfer the unit I rented into her name. Crystal was not working that day. Instead, we encountered an employee named Charlie. She was NOT happy to see us or to even be at work. When we asked to make the change (using the paperwork already provided/completed by Crystal) she gruffly said well that's going to take a long time...30 -45 minutes. She went on to complain about being there at all...her first time there...didn't know where anything was located. (The computer, paper, and pens were right in front of her...what else did she need!?) It seemed as though she was purposely making it difficult for both of us. At one point, I finally walked out and went to sit in the car. It took every bit of 40 minutes...and when Paula came out, she was pretty irritated. Charlie did not listen. She did not pay attention to what was asked. MY HUSBAND's name was not removed. MY EMAIL was not removed (as we found out when I got the emailed invoice a few days later.) There is more detail I could share, but won't. Last weekend, I went to the storage again to clean out the remainder of the items in the original unit (sold as a 10x7 that was actually 10 x 5.) Crystal was working!! She was friendly, capable, and closed everything out quickly. She also mentioned she was being transferred to Magnolia, two hours north of Houston. I hope her move means a promotion. Charlie needs retraining on customer care...or she needs to find a job where she does not EVER interact with customers. If she had been my first experience, I would have walked out and NEVER stepped into another Public Storage. My stuff is all at Lone Star Storage in Katy. If I move to Magnolia...guess where my stuff will be stored?

I've had a really great experience using Public Storage. Crystal's upbeat, funny and helped me find exactly what I needed well within my price range. Couldn't get any better than that!