Public Storage Self-Storage Units at 2801 Hullsmith Drive, Houston, TX

Dora great person I had the best help from

Dora you are great and come work for me 30 an hour call me please great customer service i need you please people like you are hard to find all others that work for public storage hard horrible thanks to much i love who you are thankful

Dora real nice and help full thanks

Dora was really helpful in helping me find my storage unit and made the whole moving process really easy.

ONG I love Mrs Dora she’s such a sweetheart we kinda had a slight connection with some life things she’s so wonderful helped me get my unit set up my access walked me to the unit showed me around she’s so amazing I will forever be grateful for her sincerely unit 1125 !

Thank you Val for helping me with the unit

Dora was amazing. She answered all my questions upon check in and helped with my key. I appreciated the warm welcome and assistance.

Awesome customer service she made sure I was cared for properly plus very clean ask for Dora she will give you affordable rates

Dora has the best cs I have ever seen I love u young lady give her a raise I remember u thanks

Dora has always helped me with all storage needs. Thanks Dora you're kind helpfull and greatest person

Dora was amazing!! Me and my daughter need help with moving supplies and Dora was quick to recommend the moving box kit to help ..

Had a storage here for 2 years, only bad review is the price kept increasing from 62 to 96 in the course of 24 months. On the other hand, Miss Dora helped me vacate and she was perfection. Helped me get in the hallway since I hadn't been to my storage so long and was unfamiliar with the new way of entering. And she stopped to help me while she was in the process of sweating in the sun putting trash in the dumpster. She went back and forth multiple times to open the door and check if my unit was empty. She was wonderfully helpful and pleasant. Thanks Miss Dora! Would definitely recommend.

Dora customer service was the best!!! She needs to have a raise and promotion. Thank you Dora for your help.

Great customer service I don’t know if I spelt it right but Dora was amazing at helping me figure my situation out!

I want to thank Val for helping me once again with a unit I'm very happy she is back at Hullsmith know we will get great customers service and thing clean and fix thank you Val

Dora es muy eficiente trabajadora y que bueno tener alguien bilingüe .. me brindo muy buena atención y espero la mantengan en la misma ubicación de Hullsmith ..esta oficina sera mi preferida gracias .. porfavor manténgala aquí . Muchas gracias

Dora es una buena trabajadora presta un bue. Ser

Dora is very helpful Thank you

Easy move out process , thanks to Dora at the office!

Ms Dora Great person She take care of us!! Excellent service

I finally had a pleasant experience coming to this public storage. Miss Dora helped me with all of my needs and will definitely refer this location. It was a joy to speak with her and give Kudos to her awesome customer service.

Dora was amazing, professional and great customer service.

Dora Saenz is most caring about her customers thanks for everything I hope your boss understands how valuable you are and holds a great spot for you on getting higher in your position thanks again

Convenient location, excellent service, Dora was very helpful!

Dora is a great person please keep this lady thanks Mrs dora

Dora is an absolute pleasure to work with! She went over and beyond to make this an easy experience. She made sure my unit was clean and sanitary. She was extremely kind and friendly throughout the whole process. Her customer service skills are incredible. Ever since the covid pandemic the customer service industry has not been the same quality wise, so it is really such a delight to see there are still people like Dora in the service industry who take the time to go above and beyond to take care of their customers and make sure they are as happy as possible. She has such a warm radiant energy, and it was by far the best decision public storage made to hire Dora! She is hardworking and so deserving, and I wanted to make sure to acknowledge this. Thank you so much Dora for your help! You never know what someone is going through, and having a kind smile and being friendly to someone makes all the difference in someone’s life. I’ve recently just gone through a major life event, and so meeting Dora today and having such a friendly kind experience with someone I never met before… it was just so refreshing and felt really good. God bless you Dora! ❤️ you are beautiful inside and out.

Dora Dora Dora thanks for all your help and services your help is very ap thanks property on point

Dora was very helpful, professional not rude like some workers. Need more people like her in this world!!

Ms.Dora helped me get my rates fixed as well as my profile, This storage unit is very clean and I recommend eveyone comes here. Will deffinately be staying becuase of Ms.Dora!

Dora was very helpful when I came i to visit when I had a problem with my unit.

Dora saenz is the most helpfull lady i seen she cares and goes out her way this lady is the Best cs person i have ever seen please give this lady a rasie she is clearly doing a great job the place is clean well manageed and i seen her picking up nails with a Rolling. Machina wow she really cares ill be telling every one to come heree

Ms Dora Saenz has been amzing for us she is very knowledgeable sweet and customer friendly definitely recommend this location

Dora thank you so much for your customer service you help me out I well recommend you to other you are a professional at what you do thank you for your help and experience

Great location and wonderful customer service experience Thank you miss Dora Saenz for you great service. 🙏🏽

Called into this location to get prices & information. We will be moving soon & Dora was really helpful. See you soon Dora.

Tan was great, and very helpful!!! She helped me get into my unit without any trouble. Also, I had an issue with my latch, and Dora kindly helped me fix it!

Ms Dora was so helpful with giving me prices and availability information when I came in. She most certainly appears to be knowledgeable and well educated in her line of work. She also put a huge smile on my face because I was having a terrible day. We need more people like her with awesome customer service.

Dora servicio muy bueno recomiendo a todos que vengan aquí precio lugar limpio disculpa los gritos que la otra y esposo te hicieron pasar mucha y ojalá que tu manayer entienda que eres buena persona y te estavas defendiendo de los de esa gente y boy a estar atento viendo tu caso

Omg my god bless Dora awesome job please give her a raise she most great with cs perfect lady love it good person

Dora is awesome great customer service beautiful young lady got me in and out even gave me the number to a locksmith perfect service. I recommend everyone to come here. Thank you for your help.

Dora Saenz . Very helpful, great skills and good communication, if anyone looking for storage unit rentals or parking spaces ask for Dora Saenz . Great services 2801 Hullsmith dr . Highly recommend this property .

ZERO stars. Do NOT rent from here. They harass you for NO reason! I believe this person who contacted me is the property manager, Dora. She did not provide her name. Maybe she could pick up some etiquette & customer service skills if she desires to have a job that requires it. I called multiple times to vacate last month & EVEN had a vacate date listed on my app of 4/30/2024 for a unit here. That is how much I did NOT trust this location. I EVEN called the main customer service line because these folks barely return the call on time, even after leaving voicemails. Because of their non-existent service & many, many confusions + mistakes (continue reading), I switched to another location yesterday. The lady on the phone from this Hullsmith location finally returned my call today & confused the 2 units (1 closed as of yesterday & 1 new that I’m on day 2 of today). She said the one at her place is due for monthly rent & the one at my new location is closed. I mean really??? On top of it, she kept arguing she will make a “note” on my account that I owe money today. Excuse me, lady. I paid last month’s rent in full. I vacated on the day I communicated so (yesterday), last day of the month. I cleaned my unit & left the door open. PLUS, I communicated in the office again with the associate about vacating yesterday. You kept throwing it in my face on the phone just now that I “did not come to the office.” I would enjoy seeing you try to continue to harass me with a bill. RUN away from this storage location! The location itself is SO UNSAFE! OTHER FEEDBACK: - Absolutely no climate control. - The lights NEVER work. I put in a work order request about 2 months ago for them to change the light in my presence. Same lady called me back & said it will get done. Didn’t even care to ask when I might swing by so they can do it in my presence. - They finished putting in new doors & walls. Finally, it looks somewhat like a storage unit of the year 2024. But nothing else is 2024-worthy. - There are nails EVERYWHERE. In the unit from their “reconstruction” or “remodeling.” All over the parking lots & lots between units. (See pics here). - The lady who calls you back about your unit is confused. She mixes up phone #s & units. UPDATE 5/3/24: - I called the main Public Storage customer service line to report Dora’s harassment & late return of my calls. I was told by the main Customer Service line (not local) a District Manager would email & call me within 24 - 48 hours of my reporting to them what all transpired during my unit move out, as listed above here. Please see pics. I still see on my account a “past due”, despite the main Customer Service acknowledging AND closing out my account from their side.

Dora help me wow great service I truly appreciate your help thanks

4/4/24- Dora was awesome and incredibly helpful at the Huff/Smith Rd's location. Sinaa at the Corp office was also incredibly kind and helpful as she found the perfect spot and referred me over to Huff/Smith. Shortly... I received a personal call from Dora! Sooo helpful! Betty

I've started renting a unit at this location since 10/23. My experience with the staff there has been nothing but positive. I needed to go there recently and worked with Dora Saenz, who went above and beyond to resolve an issue I've been having with my account. I know there are no shortages of storage units, but I've been very pleased with this location. Staff is helpful, location is also very safe. Highly recommended.

Dora was pleasant, fast and efficient with my checkout process. She was kind and knowledgeable and if I ever need storage again I will be sure to come back to this public storage location.

Thank you valerie for helping me with the unit

Thank you Val for helping me out with my unit very nice lady

Office always closed ??!!

Thank you Val