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Public Storage Self-Storage Units at 1415 N Custer Rd, McKinney, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 14/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 14 /mo $ 14Best Price Label+ one-time $29 admin fee1 unit left! -
12'x5'Online only price$ 49/moSmall 12'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 49 /mo $ 49Best Price Label+ one-time $29 admin fee1 unit left! -
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Advanced Security Features
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10'x7.5'Online only price$ 51/moMedium 10'x7.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 51 /mo $ 51Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 81/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 81 /mo $ 81Best Price Label+ one-time $29 admin feeHurry! -
10'x12'Online only price$ 90/moMedium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 90Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 127/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 127 /mo $ 127Best Price Label+ one-time $29 admin feeHurry! -
14'x25'Online only price$ 136/moParking 14'x25'- outside unit
- uncovered
- drive up access
$ 136 /mo $ 136Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 138/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 138 /mo $ 138Best Price Label+ one-time $29 admin feeHurry! -
10'x40'Online only price$ 142/moParking 10'x40'- outside unit
- uncovered
- drive up access
$ 142 /mo $ 142Best Price Label+ one-time $29 admin fee1 unit left! -
10'x17'Online only price$ 165/moLarge 10'x17'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 165 /mo $ 165Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 214/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 214 /mo $ 214Best Price Label+ one-time $29 admin fee2 units left! -
10'x20'Online only price$ 221/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 221 /mo $ 221Best Price Label+ one-time $29 admin fee2 units left! -
10'x25'Online only price$ 291/moLarge 10'x25'- outside unit, bay door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 291 /mo $ 291Best Price Label+ one-time $29 admin fee1 unit left!
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McKinney Climate Controlled Storage Units Near Route 75
Climate controlled storage units in McKinney are conveniently located near Route 75.
Small McKinney Storage Units
Recreational gear like bikes and sports equipment to use over at Bonnie Wenk Park can stay organized between visits in a 5x10 storage unit.
Medium McKinney Storage Units
Students at the McKinney Christian Academy can take advantage of a 10x10 storage unit to get extra furniture and small appliances out of the way to maximize a smaller space.
Large McKinney Storage Units
Whether you need more room for a growing family or are planning a major downsizing, use a 10x20 storage unit to keep everything under control.
Climate Controlled McKinney Storage Units
Both outdoor storage units and indoor climate controlled storage units are available to help you achieve your storage goals.
When you finish storing, this is a great location to enjoy the shops and dining of Historic Old Town McKinney.
Now, you can even move into a storage unit contact-free through our eRental program.
We also have plenty of storage units available nearby at our Custer Road and Prosper Commons Blvd locations.
At this McKinney Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 547)
increased the rent for more than $100 without notice, twice! When I called them and someone told me they don't know what's going on and can hold the current rate for only 3 month. DO NOT USE.
The staff were very easy to work with, knowledgeable and courteous.
Access was very easy and hours of operation appreciated.
Unit was clean and carts were provided for moving most sized items .
Joyce was amazing helping me! I highly recommend this location, top notch customer service!
Loma at the facility was very helpful and took care of my concern, really appreciated her help. I have been at this facility since 2020 and this place is secured and maintained great.
Loma was amazing. She made the process so easy and explained everything perfectly
I just wanted to let public storage management know y’all have an awesome team members as Joyce, and John…..They were so amazing in assisting me in what I needed ….. They have beautiful personalities and excellent customer service skills….. I loved their spirit: they went over and beyond to help me ; they were truly a blessing !!!…. I pray y’all reward them for being excellent team members that represents Public Storage!!! Joyce and John are the best!!!💖🙏🏾
Loma was exceptionally helpful today. She went above and beyond and made my experience today a breeze. Made my move in 10x less stressful
Loma was super helpful! Great customer service!
I had a great experience shopping at Public Storage! The store was well-organized, and they had everything I needed. A special shoutout to Loma, who went above and beyond to help me find the right supplies. Loma was patient, knowledgeable, and incredibly kind, making the shopping experience smooth and enjoyable. I truly appreciate the excellent customer service and will definitely be returning.
Loma was extremely helpful and friendly getting us sorted with a new unit. Thanks!
Loma has amazing customers service. Loved working with her
Great customer service , Loma answer all my questions and gave me all the information I needed to get situated , Loma also showed me my unit on a map and how to get there from the entrance so i knew exactly how to get to it without getting lost
I can't say this enough, Angela G. Has once again helped me and made my experience super easy. Please ask for Angela each and every time you go here. Getting a storage is the one thing I dread doing and I never have to when she's helping me. My go to person each time! Thank you!
10 stars Very nice facility. Angela is amazing & very knowledgeable. Give this woman a raise. Outstanding customer service.
Angela always goes above and beyond for her customers
Loma was an absolute pleasure and needs to be celebrated as an employee!!!
Angela and Loma were very helpful in clearing questions and assisting while loading.
Angela was the boom thank you so much
Angela and Lora were really helpful big kudos to them assisting us with storage
Angela, Luna were great!!! Awesome customer service, friendly and down to earth! I would 100% recommend this place!!
Angela and Loma were absolutely amazing to work with.
Angela and Loma were so helpful and made this such an easy experience!
Angela went above and beyond to help me manage my account. Not only was she extremely helpful, her tone was warm and friendly. Thank you so much for the service you provided! :)
She did it again. Excellent service. Signed up for a new storage unit today. Angela was my sales representative and she was knowledgeable, personal and provided excellent customer service.
Thanks! Angela, Jody and Lona for the great customer service!!!
This Public Storage property was so clean and Manager was so friendly and sweet with me. She talk to me like we was best friends.
Public Storage needs more manager like her on there property working for them.
Angela and Wolma at this location rocks!!! She took great care of me!
Angela provided excellent customer service and support Very customer focused and met all our needs. My wife was very pleased with Angela’s support and excellent customer satisfaction. Keep up the great work.
Loma AKA Trainee was super helpful. Get this woman a raise. 😩
Cona was amazing and helped me pick out the perfect unit size and location
Angela was amazing to work with. She assisted me in upgrading my unit size and saved me money in the process. She was so helpful. Great location and make sure you ask for Angela.
Angela and Joyce were so helpful answering for such a long time for me to fully understand. Great staff. Way to make this a nice process during g a tifff time in my current events. Supper staff
Wow!!Angela and Cona was very helpful and they truly care about there customers and will go beyond for them so let me say thank you so much for your awesome help and your kindness 👍🏼❤️
Angela and Cona are the main reason why I stay at this location. Amazing service and always here to help. Thank you!
Cons and Angela have been so wonderful in helping my husband and I set up out unit. I was able to get everything setup and working quickly. The customer service was amazing. I am glad they were able to help us.
Angela and Cona provided excellent customer service and made for a great experience today.
So I've rented a storage unit in Mckinney at Custard location for over a year and have zero issues during the service time, shout out to Angela for making my experience a good one. I highly recommend this location., especially due to cleanliness.
Angela was an amazing worker was very engaged with customers and made it so easy to move into storage thank you Angela for your amazing services
Sam and Angela took GREAT care of me. I came in thinking the text was scam…. Nope this is real!!!!!
I will be very happy here!!!
Angela was knowledgeable, friendly, and happy to answer my questions. She went above and beyond to provide the storage space to meet our needs!
The gentleman that helped me get my 2nd storage unit today is absolutely amazing
Sam is friendle and keeps the place tidy!
Employees went above and beyond their normal duties to make sure the renting process of a new storage unit was a pain free experience. My computer skills are very limited so their help was very important.
Tom Wells
I had the pleasure of interacting with Angela at Public Storage, 1415 N. Custer in McKinney on 12/15/2024. I must say, on my part, this call could have gone sour at any moment, but she keep me smiling and had the best sense of humor ever! I had to call her maybe like 5 times attempting to pay my bill on line and she had that smiling voice and laughter at all 5 calls, just like it was my first time calling each time. Her level of service was exceptional. From the moment I reached out and through the 5th call, she demonstrated a remarkable ability to listen and understand my concerns. I was impressed by her patience and willingness to go above and beyond to make sure I continue to being a devoted customer at Public Storage. Thanks Angela for keeping me stress-free, I really appreciate your thoughtfulness more than you will ever know.
Both Sam and Angela were both very helpful with our move.
Angela and Sam were great
Sam made the whole process seamless!!!
We had a question about our unit, and Sam answered our question fast and explained well. She was super nice. The units are also very nice and secure.
Sam was GREAT!!!!
Angela,is great! So helpful!!
Angela was extremely helpful in finding a solution to combine two storage units to save me money. Very customer focused and friendly!!
As a nomad, that travels and moves around the country regularly, I rely on the services of storage companies to secure my family heirlooms and books. Sam assured me that my items were secure at this PS location. She provided exceptional customer service when it was time to move out. Additionally, this was one of the best kept and clean storage facilities I’ve seen.
Thanks.
I have rented several storage units around Mckinney but this is the first time I felt like leaving a review, The facility is maintained clean , Things that are different here is the staff is very helpful , at many places you come across staff that are non cooperative or rude but my opinion changed after meeting Angela , She is awesome person who was very helpful every time when I reached out to her. Started with one Unit and now I have 4 units at this place.
Angela really saved the day!
We were about to start moving all of our stuff into a bigger unit on a different floor (very big pain with the elevator) and she noticed what we were doing and came to let me know she could get us a unit right around the corner from our original unit. Saved us a lot of time and energy. She definitely didn’t have to go out of her way right before they were about to close. So we appreciated it a lot.
I’ve had a lot of issues at other storage places but everyone here has been friendly and very helpful.
Super clean and well maintained. Angela in front office very nice and helpful.
Angela is what the definition of customer service should be to this business. She went out of her way to clear up and educate me on some issues that I was having with my account. She is also very pleasant to speak with over the phone and very knowledgeable! Thank you for the Greatly appreciated experience Angela!!
Great service, easy to check in and rent, clean facility. Angela was great! 10/10 recommend
ANGELA IS THE BEST!!!!
We only wanted one unit somehow walked out with 3 units. Our house is under full remodel and Angela showed us how to PROPERLY store our furniture.
Thank you Angela!!
Angela and Lucien provided my daughter and I with excellent service! We had questions and they gave us excellent help. Thank you so much!
Thank you so much! Angela at the McKinney Location, has the best customer service experience ever. Feel free to come by and check her out at this location near Walmart! She is like a one-stop shop! We love her!
Angela and Lucien were great help getting me into a smaller unit on the same floor. Saving me some money A++++ Highly recommend
I spoke with Angela about acquiring a unit to rent she was very knowledgeable and pleasant and answered all my questions about the unit. Was nice to speak to someone that was actually doing their customer service job.
Angela and Lucien were very helpful. Very clean facility!
Great storage to move into. They were very accessible when we had our big trucks pulling into the storage. Thank you Angela & lucin
Angela is fantastic +++ to this business. She makes everything Gr8, she is also very pleasant to speak with over the phone.
You rock…
*****
Angela is great. She helped with a complicated issue and delivered in all phases. She is the best !!!!
Angela called me regarding a move out at another location. She was very helpful and let us know that we could transfer to that location and not pay the administration fee. She explained several policies that no one had ever told us. We appreciate all she did for us. Thank you Angela!
This is the best Public storage out there for two reason. One I like it for the infrastructure and the other is because I met Angela here again, she is the best I ever met !! She is very dedicated to her work. She inspects the unit throughly and if there any issues she notes down and have me moved to an another one. I completely satisfied with her service.
Angela and Crystal provided my spouse and me with excellent customer service. They had a positive attitude when I came in with questions and concerns. Definitely recommend them for anyone that needs a storage space!
Crystal and Angela are very outstanding and very understanding they helped me and my wife very well and definitely will be back if I need storage space again.
All I have to say is EXTRAORDINARY customer service by the staff at this location crystal and ms Angela are top notch and go above and beyond for customer from calling different locations to providing you with knowledge/products I HIGHLY RECOMMEND
Angela and Crystal are the absolute best.
Angela, Lucien and Crystal were amazing. They were very helpful with the storage unit.
What a great team you have working here Angela, Lucien, and crystal need a raise
Lucien was amazing!! Helped me setup my account and was very kind :)
Public Storage 1415 N Customer at McKinney Tx.
I’m S. Danuelle and I would like to thank Lucien for always providing excellent customer service, I appreciate you guys there!
Angela was VERY helpful and a life saver for me at the last minute trying to move into my unit.
- M. Land
Angela at public storage is great. We had some issues in the month of October due to illness in the family and my mother-in-law passing away and a credit card that we had to cancel because it got hacked and didn’t realize it. Angela Worked with us canceled all our late fees and even got us set up with a lower monthly rent and what we were paying previously.
I’m so excited about Public Storage onCuster and University. Crystal and Angela have excellent customer service and a personality that makes you feel like you have known them all your life. There ability to explain the process of renting from Public Storage and the different of other storage companies. There knowledge blew me away. When they finished explaining how they go the extra mile to make sure we are protected and the property is secure. I signed and felt, I was in good hands. Thank you public storage for hiring 2 gems. They are just what every company needs in this type of economy. Thank you Chrystal and Angela. . I truly enjoyed the time you spent with me. Jess🙏🏾
Cleanly maintained facility with very welcoming staff . Took care of the checkin process fast and quick and explained everything in detail
Great facility! Clean and I good shape. You can tell they are investing to improve..
The 2 ladies at the front desk are amazing helpers! I am glad we choose to store our items here.
I've used a unit at this location since summer of 2020 have always been well taken care of. Angela went the extra mile just this week for me!
Angela was able to help me a lot and kindly very much appreciate her help !
Angela reached out to me to help with some late fees that I've gained over the last few months due to some medical issues. She was incredibly helpful and transparent!
Angela is absolutely great! Amazing communication and she helped me out with all my questions and concerns!! Super appreciative!!
Angela was friendly and professional. I was having some financial hardship and Angela was able to secure my storage fee for another 6 months without an increase.
I was in a tough position with the cost of my unit and Angela helped me find something that was more affordable. I dont know how it happened but it was like she worked some kind of magic!! THANK YOU MS ANGELA. If I could give you 50⭐️ I would. I can’t thank you enough. 🙏🏼
Angela was awesome!! She rearranged my storage needs and helped with my new 10x20 to consolidate my supplies. I would recommend Angela and Public Storage all day long!
Lucien an crystal are great will highly recommended these two for your information needs an storing your needs
Crystal and Angela was everything and much more very helpful and convenient
Crystal and Angela were super helpful for a last minute rental, no hassles.
Crystal and Angela were very helpful when setting my family up for a new unit. They made a stressful move a little less stressful.
Crystal an Angela have great customer service I would recommend them any day
Crystal and Angela were very helpful!
Ángela and Crystal were awesome!! Their customer service support was Amazing!!!
Angela and Crystal are the best. This location is always kept clean
Angela and Crystal were so helpful! Love this location.
Angela is great. She walked me through the simple process, gave me tips and is very helpful.
Angela has been so fantastic! Thank you so much!
This storage property is always clean, and the employees who work here are very helpful. I recently called about an issue with my billing, and Angela was so helpful, professional, and efficient and solved my problem in a matter of minutes. Excellent customer service.
People choose who they want to be nice too. Angela and Crystal are extremely nice. This public storage location has the best customer service and the property is always clean. Thank you guys.
Crystal and Angela were amazing and extremely helpful. They provided the best customer service.
Had an awesome assistance. The two beautiful ladies Ms Angela and Miss Joyce assisted me with my first time Rental for storage this is the place to come to storage your furniture and your car I rate them five stars.
Angela and Crystal have great customer service
Angela was fantastic
Great Service from Angela & Crystal.
Thank you Angela for going over and beyond for my husband and I. There was a misunderstanding concerning my unit but Angela made the difference by making sure the issue was corrected and fees were waived. Also, by supplying my husband and I with a few items that we needed to begin clearing out our unit. Thank you Angela for even checking on us. Who does that at Public Storage, ANGELA!.
Again, thank you.
Donna 3344
I love Angela!!!! She was professional, courteous & super helpful!!!
Angela is an absolute treasure!!!!!
Angela was such a great help!
Great customer service from Angela!
Angela dis a great job! Very professional. .
The local management (Angela) at this facility is awesome and goes above and beyond to take care of customers!
The lady was very nice and polite. In fact everyone I have had help with there is GREAT. Gwendolyn Kirkley
Crystal and Angela was very helpful knew how to help with what I needed I would recommend these two ladies any day
Yes I had issues with the move in but it was rectified.
The district manager of these storages is a very fair person and wants to do right but his tenants and is willing to meet you halfway at fairness.
My movers left with the key to the lock and lied about the move out date and I explained this to him and he worked out a solution that is fair to both of us and also said that he would speak with his employees.
He also took his time after work hours to assist me so I would understand the policies and he actively listened to what I was saying and came to a resolution.
I am keeping my inside unit at this storage.
I’ve had a wonderful experience today with public storage . I’d like to say thank you Angela you were extremely helpful.
Angela is the best!!!! She was so helpful in processing my payment and her attitude is AMAZING!!!! It is so hard to find great people and Public Storage got themselves a keeper!!!
Have had a wonderful experience at this location and with the customer service reps when an issue popped up. Angela and Ashley were wonderful. Highly recommend
Angela and Ashley were amazing. Highly recommend.
Angela was amazing and helped us so much with our storage needs. Excellent facility, very clean and easy!
Angela is the greatest! She will definitely take care of you and help you in your storage needs! Please go see her or give her a call! Simply the best!
Angela, Ashley & Rachel were WONDERFUL!!! Super helpful and accommodating!!! :)
Needed a unit quick, Angela made it easy. She was personable enjoying to with and very courteous. Would come back here anytime for my storage needs.
Angela was so helpful with my accounts , 2 units - knows everything. Appreciate her alot!
Angela she are a maxing lady I love her spirit
Angela was awesome and so very helpful! Clean space with great staff! Thanks again Angela!
Pierre was very helpful
Jody was excellent! Showed me the storage before I rented it! Gave me first hand knowledge of how I could get my storage to the 2nd floor. Thank you Jody for being patient!
I went to the storage and met a wonderful young man whose name is Pierre! He was patience and had a wonderful smile. I was rush, desperate and couldn’t find my keys! In other words I wanted to cry like a baby because of my stress level! Pierre calmed me down, and helped me with the paper work to have my lock cut off! I want to say thank you for doing an amazing job!
John and Pierre were awesome!!! They really helped us out of a bad spot a mover put us in. Couldn’t have asked for better help from better people! Thx!
We needed a couple units last minute for a client of ours. Pierre at this location on Custer was great to work with. Excellent customer service, he made sure we got the best storage at the best price. Facility was clean as well. Thanks Pierre!
Wonder experience! John was so helpful and easy to work with. Always pleasant when I go grab stuff out of my unit. Facilities are well kept and always clean!
Very helpful and kind. Gave us a nice deal and was honest. Thank you Pierra!
My husband and I stopped by this location at 1415 Custer. We are planning to downsize our home. The manager Pierre was exceptional! Extremely friendly and courteous. He showed us around the property & we were able to get a look at a couple of the units there. Once we are ready to rent we will definitely be coming back to this location!
So glad I chose this location. John has been so helpful and is constantly walking the property checking on things. He definitely stays on top of things and ensures everything is working properly and the property is well maintained. Highly recommend!
John at Public Storage on N Custer helped me with renting my storage long distance !! I didn’t meet him until my husband and I had paid for rent for 3 months!! John took care of everything with me by phone , including signing us up with insurance until we returned home. He is pleasant and friendly. The best manager at PS!
Received curtous and great assistance from John today. He was extremely helpful.
John and Kona at the 1415 N. Custer Road, Mckinney, TX location were very helpful. They were polite, courteous, and very helpful.
John was great. Great advice for moving and storage. We feel much better about my fiancé’s upcoming move.
I love public storage John is so friendly and nice when you walk in to get my storage I haven’t seen customer service like that in a long time I will definitely be telling friends and family how my experience was with John
Beware of the rats! Update: The manager has tried to help and agrees there were rats in the unit. The insurance has said the most they'll pay for the sectional is $250. That's no where near what a sectional costs, and not even the cost of the rental for two months.
If I could give this a 0 stars I would! We had stored mostly Christmas decorations, and our daughters sofa sectional in one of their climate controlled units. At Christmas, we noticed a few rat droppings, but no damage so they gave us rat bait stations. We went today to get her sofa and walking up you could smell it outside the unit! It smells disgusting, there's rat damage to all of the sofa sections, there's some type of mildew (maybe from rat urine?) where the sections were stacked together and now the sofa is unusable. We've used this storage until for years, but we're clearing it out now (probably having to dump everything else in it too) and won't be back!
Great experience from the helpful team at McKinney TX, (Custer and 380) location. Premises pristine and always personable staff. Excellent communications and informative updates provided.
The male manager there is AWESOME! He's always out maintaining the property and checking on the customers to make sure they are happy. Coming into his office was like visiting a friend's house. He came to the door and opened it when we were coming up the stairs! I haven't seen such hospitality since traveling abroad!
Angela and Jody were so helpful! They were very welcoming and went above and beyond. I will continue to use this location and recommend this location as well.
Both John and Joyce were informative, professional and made certain we were set up before our move. They deserve all the stars.
I was frustrated with the online process and the reservation details were unclear.
we have had our storage for a year or so, and i can not explain the comfort i feel having it here! To know my things are stored as if they were in a home still and extremely protected gives me such comfort. Miss Brandy is absolutely AH-MAZING! To have my such personal belongings in a place that feels like home. That is so rare. i appreciate all of you!
Customer service was amazing. I had the pleasure of speaking with Brandi and she was very diligent and professional. The facility has easy access and is always clean.
Great location and service. Brandi gave a very helpful initial tour and answered all the questions I had.
Brandi was wonderful! She helped us get all set up with our unit. Made everything very easy for us and she was very friendly!
John was great! He made the process quick and easy. Thank you!
Perfect service
Great service
Highly recommend! Simon was incredibly helpful, informative, and walked me through the whole process. He explained every step, showed me the unit for my approval, and even came out to help me when I needed help with the lock. How refreshing to experience friendly, kind, and professional customer service! Everything I saw was remarkably neat and clean.
Ayden and Cona where great to work with and professional!!! Great job yall
Joyce is great!
Micah, the property manager was so amazing, I was able to sign up and rent a unit, unfortunately then I was having code issues but she got it fixed immediately, fastest easiest experience I've had
Joyce was amazing today! She was so sweet and helpful did all her best to get me the best solution in transferring to new storage. Best service one can ever get from a storage facility!
Micah was very friendly, helpful and professional. Thank You Kindly!!
Micah was very helpful today! I was having some issues that she was able to get worked out quickly
My experience with PUBLIC STORAGE (#27633) has been HORRIBLE, due to a renovation at the location! This renovation has forced myself and some other tenants to move to other units. It has been an Inconvenience and Unprofessional Process for me. A NIGHTMARE that has not yet ended! As of today, 2/18/24 my move has not been completed!. This move has been going on since 2/13/24 of (1) unit. That (1) unit has now become (3) units. Unfortunately, UPPER MANAGEMENT did not plan this well at all! My final move has been scheduled for 2/26/24. Hopefully this will complete my move.
Wonderful experience at this location. Joyce and Micah were very helpful!
5 stars….Very friendly staff. Shawanna who is the manager at this location is very helpful and goes beyond her abilities to help customers. I had to move my storage location and she worked hard to make it a smooth transition.
I had a great experience with Shawanna she was nice and patient and demonstrated great service.
Shawanna was extremely HELPFUL. She has great CUSTOMER SERVICE and yall need to hire more people like her. I’m happy to do business with yall
Excellent service.
Kay was wonderful in getting my first storage room.
Ms. Kay was ABSOLUTELY AMAZING! Such a sweet spirit & sooooooo HELPFUL!!
Kay was very helpful
Shawanna was absolutely amazing and patient with me through the whole process. Truly grateful for all her help!!!
I visited Public Storage and Kay assisted me. She was very professional and nice.
Absolutely shawanna was outstanding double her pay!!!!!!!!
Good customer service
Shawanna was nice and helped me a lot differently recommend coming here
Shawanna is the best perfect employee of the year helps me every time
This location is above average clean and the service is excellent. Shawama has been very helpful.
Kay was great!
Kay really was very helpful. I really like this place, very clean and friendly.
Kay was a great help, passcode wasn't working and she helped us out to get into our storage unit!
Ms. Kay is an absolutely amazing person and was very, very helpful! I wish I could give her a 6 star!
Kay was a wonderful help with transferring my unit nice lady great property!
Kay and Tia are amazing and so funny!!
They were such a huge help in getting my storage needs taken care of today!
Great place to keep your things loads for security and you can open the gates by the bluetooth app
Everything's good, very convenient, especially the Volmvrt next door.
You better have an appointment before you come to the facility, and if so, I hope it's with Tia. She's great, answered all of our questions and kept us laughing the whole time!
Love this place! Tia is also the ABSOLUTE BEST! She’s helped me with so many questions and always has a great attitude! 💛
Tia was absolutely Great!! She helped us with our reservation in Aubrey. It was really last minute and when we got to the storage facility no one was in the office. But, Tia called literally as we were in the parking lot and helped us do everything over the phone and in the app. The way she explained it made It a super EASY process! We were bummed to find out she’s not at our storage all the time!
i had a very high stress move and a lot of issues and i thought my movers secured my storage. i haven’t used a storage before when i checked my unit i thought it was locked. it wasn’t. Tia, an amazing young woman who runs the property as if she owns it herself- quickly discovered it wasn’t secure and made multiple attempts to reach me to try and make sure my belongings wouldn’t be at risk of theft. i wasn’t checking my email and phone sends unknown calls to vm so days went by she didn’t get a response. as a business owner and former long term corp executive i’m plenty aware of the quality, lack thereof, regarding the majority of the workforce. it’s been a long time since i got to experience genuine- actual flawless service with exception to very free institutions. they’re not supposed to secure our units. and she hasn’t heard from me which obviously is very rude and careless. i fully expected when i did make contact with tia that she’d rightfully be short and irritated with me having to clean my mess for a well week. she was so incredibly sweet and helpful and genuine and after the nightmare move i had experienced her warm and caring manor genuinely impacted me and i was proud to see a beautiful young woman in todays world be as professional, caring and genuine as tia is. owner- from one to another - client retention and i’m confident a minimal service recovery % at your property is a direct affect of having her overuse the property. retain her. she’s the reason of any positive numbers, gaines and reductions in recovery losses. if she didn’t tell me how much she loved her clients and management i would’ve stolen her for one of my companies. i still night. but figured i’d be fair and write a much deserved review and look to see is she’s happy next visit before her got myself
good job boss tia - you’re doing a great job and you need to be proud of yourself. you will do great things with the work ethic you possess
thank you for being you!
It was great working with Tia today, she walked the property with us and offered us waters. Explained everything thoroughly to us.
The elevator in their building has abruptly ceased operation on multiple occasions, posing a significant safety hazard. I found myself trapped inside the elevator and was only able to exit after a considerable amount of time had elapsed. Despite having resided in the building for nearly a year, I am now compelled to seek alternative accommodations in light of this incident. Upon contacting customer service, I was informed that no refund or prorated refund would be issued, as I had already remitted payment for the current month. Such a policy is patently unjust!
Their Elevator stopped working all of a sudden a couple of times. It's so dangerous. I was stuck and after some time I managed to get out. I have been there for almost a year now but I wanted to move out after this incident. Called customer service and they said since I have already paid for a month. There is no refund or prorated refund. It's a very unfair practice.
I called this location and spoke with TIA, she didn’t waste any time to help me in bringing my rent down to the normal price. She’s awesome and very helpful. I’ll recommend this place for people because they have the best customer service in the person of Tia. She’s a blessing!
Very clean facility!! Excellent communication, patience and professionalism from Tia. She was always through and if a message was left she did a great job following up! I would recommend this location to others!!!
The best experience of renting a storage unit today. Tia was so professional and has a great personality! I give her 5 stars.
Tia was amazing!
Cho was extremely helpful! I highly recommend him. He is a relatively new regional manager and if it wasn't for him, I would've taken my business elsewhere.
I relocated from Arkansas to Texas. When I made the call to ask for rates and pricing, I got the chance to speak with a gentleman by the name of Dan. He not only had the best prices but he also took his time to answer EVERY question that I had. Was very patient and more than helpful. He took so much stress off me. Once I got there, he got me the correct size unit and gave me an extensive tour of the facility. The perfect place for all your storage needs and because they have Dan...
I am so glad to see such a Beautiful and helpful smiling face at this location. Tia was very friendly and well knowledgeable of what her job . She makes sure that you are satisfied once you leave.
If I could give Public Storage zero stars I would. We rented from All Storage and were very happy but when Pubic Storage bought them it all went downhill. They poorly communicated the acquisition and change in billing and instead of going the extra mile, they cut my lock off and put theirs on, basically holding my belongings hostage. When I came to straighten it out, they were unapologetic and refused to even replace my lock that they destroyed.
They have raised the price numerous times since then and have gone from $150 to $227 on my last bill. I finally moved out and can never reach anyone at the facility to ensure that my account is canceled. Avoid this facility like the plague!
Tia was really helpful in getting us in touch with a worker at the Prosper Common facility ! Thank you so much Tia!!!
I had my very first online auction with you all and it was really fun. Tia assisted me and was such a great help. Her attention to detail and communication really made it easy. By far the best experience I’ve had and it im excited about the next auction. I will be referring friends and co workers as well.
Tia was very friendly. She gave us a good deal.
Kelly’s customer service is amazing! The rental process was smooth and fast, and she answered all of my questions thoroughly and patiently. She also went above and beyond to facilitate a smooth move-in day for me! She is always thoughtful, friendly, and super helpful! I can’t thank her enough for helping to make a very stressful process go as smoothly as possible! Thanks, Kelly! 🧡
Amazing!! Kelly was amazing and so helpful with everything, friendly and informative! Recommend 👌
Kelley is AWESOME. She goes above and beyond to make her customers feel comfortable. Kelley met us at the gate to make sure we got to our unit the easiest way possible. She is a people person all the way around. Kelley has a wonderful spirit!!!!
We got a unit that had a roof leak. Public Storage addressed it quickly, and upgraded our unit for the trouble. The process was quick and easy thanks to Kelly, she had great customer service.
Drove half an hour to here around 4 pm on 5/8/2023 and there was no one in the office. Waited half an hour and called the customer service and not able to reach the property manager. So I had to leave.
Staci is Awesome! She explained and made sure I understood everything. Definitely would recommend her if you have any questions or concerns
Another terrible experience here! Moved out on March 31st and received confirmation via email and even received a phone call. However on April 1st these jokers charged my credit card for another month. After calling and talking to them, they mention that all they can do is issue a credit and then a check after 2 to 6 weeks. Are you kidding? The year is 2023 and this is the archaic garbage we have to deal with? To makes matters even worse, I was told by their customer service person that in order to prevent this from happening again that I need to go down to the office and talk to them about removing my card from auto pay. There's no other way to do this? This company is complete trash and I will not ever use them again. Terrible.
I had a 15x10 unit which was not that size , gave a good price to sign you up then double the cost few months in, access is very limited zero help from the on site staff if they ever show up, there is always someone blocking you access to the climate units and no one cares
I'm an HR director and I would have fired on the spot the employee Elizabeth after how she treated my wife and I! It's my second time at this location after I moved from cubesmart for bad customer service! Little did we know we were about to encounter the worse customer service experience in years. I rented a uhaul and we entered the covered entrance there was another truck that was blocking the main path I pulled to the right and followed the rules as I was instructed from the beginning, I was unloading boxes while this employees comes at us that I needed to move immediately, I stated camly the other truck was blocking and she needed to tell them to move , she said they are there because I said so! ! I Calmly said wow OK let me unload some boxes and I'll move , she said no you are moving now or you will have to leave ! Then she has the odasity to raise her voice at us. I moved as she asked rudly and she kept arguing with my wife , my wife was calm and asked her how come we have to follow the rules and others don't. She told my wife it is what is, The other people in the truck blocking were a white couple, we were Hispanic, I don't ever play the race card but this lady was obviously breaking the rules and allowing the white couple to do what they wanted. She then said she was calling the police , I said I did nothing wrong do what you need to do, Prior to HR I worked in law enforcement so I know my rights. Then while I went to the 3rd floor to unload I left my boxes in the hallway unattended! I knew my wife could explode at any moment as to how we were being treated, after we tried to go upstairs again to finish unloading she blocked my code and we could not enter the elevator. Then we proceeded to go outside to wait for the police while i also tried to call corporate, the police got there and i spoke with the officer. I explained the whole situation, factual situation to him. He said he was sorry and that I needed to call another manager so they could help me out but obviously since that lady wanted me out of there he just had to go and see what was happening. He told me good luck as he smurked as I'm sure his interaction with that lady was not very good as well she just wasted taxpayers money! I tried to call the number for public storage and was not able to get a hold of anybody for a while I called another location. And spoke with Latasha another site manager I explained to her the whole situation she apologized she was amazing she said she would contact the district manager. So they can unblock me so I can enter my unit that I paid for,. We were shocked as to how a temper tantrum from a supposedly professional was costing us now money because we waited over an hour for them to unlock our code to enter our unit so I will be coming at public storage to repay all my extra expenses, she was so unprofessional and with threats immediately. This lady was extremely fortunate, I was extremely tired from the move as I would have put her in place and treat her just lie she treated us, as I do not tolerate anybody treating my wife that is a cancer survivor that way! I'm waiting still to talk to a district manager to explain my situation. I want them to pull cameras and see exactly how we were treated. I don't want to ever go to this location again. Unfortunately my things are there. Latasha at the other location was amazing during this ordeal. Sorry for the long story but as a Google local guide I have to state all the facts to make sure that we as customers do not ever get treated like this, the employee by the name Elizabeth needs to be terminated immediately and I will be reaching as high as i need to make sure this never happens to anyone, as I'm sure this lady is used to treat people like dirt. Look at the review from 7 months ago! by another person, same person and same situation! If Elizabeth does not get terminated after this, I blame Public storage for allowing and employee with a record of bad customer service to represent them!
After a terrible experience with a nearby Public Storage facility and the customer service center, we came here and the managers were a pleasure to deal with! They not only helped us get up and running in a new unit, but they helped us get our money refunded from the other location. I really appreciated their customer service and would do business with them again!
Stacie was amazing! I was needing a unit asap & she was able to get me connected with the location closest to me & explained the process which made it so much easier. Thank you, Stacie!
Clean place. I like the staff, they were nice and helpful
I came by this location looking for a storage unit for all of my extra items. I was pleasantly greeted by the two wonderful ladies working there. Stacie and Elizabeth. They answered all of my questions about what I would need and how to fit it in my budget! These girls are wonderful and the place was clean. Probably the cleanest public bathroom I have ever seen for sure! I do plan on doing my business here from now on!
If you decide to rent here, you’ll get an awesome rate, a clean unit, and friendly service, so long as you plan on a temporary stay, less than 6 months. Also, you’ll want get your precious belongings out of commercialized storage as soon as you can before your rate increases to the point of financial derailment and the loss of your valued belongings. Enjoy your stay!
I have been a client for several years here. I was working closely with Kevin, mgr, today. He was extremely helpful assisting me in finding an answer to exactly what I was looking for in storage options. I’m thrilled that he has come to this facility. Kevin was very patience, professional & knowledgeable. Looking forward to having his expertise here.
Bryan made my checkout seamless and pleasant. He was the ultimate professional and my belongings were safe! Thanks Bryan!!!
Bryan Y was so helpful, friendly and resourceful. He made the experience very pleasant.
Wow, Elizabeth Was AMAZING!! She Went Above and Beyond Customer Service!!
Bryan is extremely helpful during courtesy call
Bryan is very helpful and amazing person
I moved out of my storage unit today. Bryan was AMAZING! He made the transition so easy! He was very help, and showed that he truly cared that my move was easy!
Thank you Brian!
Laurenda
I was very appreciative of Bryan helping me locate my parts that I accidentally left outside my unit
Ray Confessore
Facility looks amazing 🤩. Cleanest public storage I've ever been in. New manager Elizabeth has done a great job of really turning the place around since she's taken over. So impressed. Highly recommend for anyone who is in need of storage because the property is so well cared for!
Never buy Auction storage on the facility, they stolen the items inside. I call to see what they can do it, never got a call back.
Not professional.
Great customer service! Very clean climate controlled unit.
Elizabeth!!! Absolutely amazing service! Answering all of our questions and helped us choose the right unit! This is the spot If you want / need storage ! Highly recommended!!!
Kevin was very helpful.
Kevin is always there to assist , he is an excellent person and manager!
Kevin did an awesome job helping me with my storage needs… Go see Kevin if you need to store anything!
Kevin has been super helpful throughout the entire move-in process. I had to call multiple times to figure out unit size & pricing. Not only is he helpful, but he was totally patient with all my questions. The facility itself is immaculate - clean & spacious.
Dan is funny and very helpful. He has made my move into this new storage favcility very easy for me. I love the drive through feature. I leased from this company in their Keller location a few years ago. Very glad they have open in McKinney.
Kevin and Dayvia were great. Excellent experience everytime.
Rented a storage unit at this location and Dayvia provided EXCELLENT customer service.
Kevin is awesome!!!!
I have rented a unit in this storage. Kevin the manager here was very much helpful than I expected. Even though he had a leg injury he walked us around the unit showed the multiple units he made our day as me and my wife were very confused Kevin was kind enough to answer all our questions and explained through everything.. I would choose this place just because of Kevin.
Kevin was amazing and super helpful with everything!
Kevin did a amazing job helping me
Kevin, did an awesome job in helping me with my storage.
Kevin, is awesome! He helped me get everything I needed for my storage unit. This was my first time renting a storage and I feel better prepared and knowledgeable about this experience. Thanks Kevin!
Kevin is great here. Very welcoming and helpful.
Kevin is amazing! When I moved my items into my unit, I used my own lock then moved out of state back in august. Kevin recognized my storage had an incorrect lock, called me sold me the correct lock, put it on for me and held the keys for me for 6 months!! This guy is a keeper!
Just opened up my first unit here. The facility is clean and Kevin was a great help!!!
Kevin is awesome!! Space is clean, renting was a breeze
Kevin was great.
Please with Kevin's professionalism..
Kevin was great always
Kevin is awesome and got me all fixed up!
Kevin was very helpful and the facility was very clean!
Kevin was awesome... Excellent customer service.. Very friendly and very helpful
Kevin is awesome!
Kevin was fantastic!!!
Good place to store with climate control and easy to load and unload, all time access safe and very secure place and far most important very clean even after 1 yrs things were inside storage and Kevin was helpful in my move too,
Kevin helped me and my family moved in very easily 5/5 recommend!!
Kevin was amazing and got us into our unit very quickly and professionally. 5 out of 5.
Loved my experience here. Super convenient location and the pull through access is so helpful especially on rainy days. Kevin is helpful and very knowledgeable on the facility.
Kevin was very helpful and kind. Quick, courteous service!
Kevin was great helping me with my account. Go see Kevin for storage needs.
Kevin was awesome!!!!
Kevin was great and very helpful
Kevin was great by helping me get back on the right track with my bill
Kevin is great very helpful and professional- Thank you Kevin
Kevin wash great in helping me reactive my account and restoring my account after the transition.
Great people, great customer service.
Kevin and Dayvia were awesome helping us get into our new unit!
Kevin was super helpful, he walked me through the process and got me into a storage unit. The location is great, nice and clean. Very happy with this Public Storage facility! Thanks Kevin!
Quick, easy convenient!! I was able to secure a large unit in under 10 minutes. Kevin is the man! Super friendly, always ready to help! Highly recommend this location!
Had a great experience with Kevin helping me with a lock issue right up to or past closing time…
Kevin was very helpful
Thanks
Kevin was great!! Super easy and fast signup process!!! Great job!
Kevin was great help with planning our future move. Great customer service, such a genuine fresh breath of air. I would highly recommend visiting Kevin at this location to any one needing moving supplies or storage.
Kevin was very helpful and extremely kind while giving us a tour
Kevin was awesome! Super helpful, made the process smooth and easy! Highly recommend!!
Kevin was the absolute best person I’ve ever encountered. Took all my stress away!
Kevin was super helpful! Gave us a great tour of the place.
Kevin helped us out when we rented our original rental and then again when we rented out second unit. Gave us good recommendations in what we needed. Really good customer service. In addition, the facility is really clean and well maintained.
Kevin is amazing, found the perfect unit!!
Davia is awesome.
Thank you Kevin you were very helpful with our storage needs...you rock!!!!
Kevin was great to talk with, helpful, and provided us with a fair price for our needs. Unfortunately, we were caught in the middle of the corporate purchase of the company and ended up paying for another month of storage despite our contract with the previous company (AllStorage).
I love this facility because of Kevin, he is so helpful and knowledgeable he is always willing to go above and beyond. The prices for boxes were really good.