Public Storage Self-Storage Units at 9110 Markville Drive, Dallas, TX

The guy on markville n Greenville storage does an excellent job very helpful an keeps it clean. Good section

Very convenient gate systems excellence

Very clean and affordable

Best ever very helpful

Lied about the price - Overpaying for an extremely small unit - Do not recommend this place at all

UPDATE & changing review: Public Storage finally received my calls, messages/email and was able to bring a resolve with overcharges and ensured I received refunds! He was very helpful in finding the source for refund. If you’re booking public storage online with the 3 or 4 month special, make sure what PS is actually charging you is accurate. The system I think is set to charge numbers you weren’t aware of & the manager on site usually can’t do much about it. This location has a kiosk to talk to someone over the video when a physical person is not on site. This PS location is an older place and our particular storage happened to be in front of another’s storage that smells like Asian fish sauce spilled over. Overall the physical people have been helpful but the PS online systems can have issues. I like that PS has easy access and overall safe. Prior: Director of Public Storage Dallas, PLEASE RESPOND & I’ll change my review. Please have the director reach back out to refund the $442.80 and $72.26 charges. The moment I booked a storage on the 3rd floor & paid 4 months in advance, public storage charged $440 which was 3xs over the pricing for the 4 months. Then the elevators broke and my items upstairs were stuck there. Then the front office kiosk person over video helped transfer me to a downstairs unit same day while my stuff was still stuck upstairs. Due to the transfer, the person on video promised & literally swore to me I’d be refunded $79 for transferring bc it’s not our fault the elevators broke and our stuff was stuck up there, but NO refund. I’ve tried contacting the director at least 5xs. While the property manager Angel has been trying to help and contact the director, there’s been no response. PLEASE ASSIST!

Don’t rent a storage unit here. The positive reviews are inauthentic. I should have walked away when I first noticed things were “off”. Also… curse words carved into the elevator door were a really nice touch. It sets the tone for this place. Thinking about filing a claim with my bank.

I genuinely don’t know where the good reviews are coming from—this building is disgusting. It smells like pee and weed, the doors and keypads are filthy, the elevators are on the verge of collapse and covered in scratch graffiti and dirt, and the overhead pipes are leaking and spilling onto your head and the floors. It is, without question, the nastiest storage facility I ever rented from, but of course I fell for the $18/month introductory pricing, which lasted all of two months before they hiked the price to $48/mo, plus mandatory insurance. Really, it’s a scam, but they get away with it because people live in overpriced shoebox apartments.

So far so good but I'll be back if any bad thing happen they okay I always come back with it a review after the fact if anything goes wrong

The agent was very very helpful very knowledgeable and very considerate and kind

Angel was great and friendly facility was nice and clean

Angel was a big help!

It's nice and clean and easy to get in with a code. Glad that it air conditioning and elevators.

Employees here are very helpful if you catch them around. Angel's an angel 👍 helped me figure out some confusing charges to my account, and this unit had a small cart around to move things if it wasn't already in use.

I had some issues with Billing and Rose was very wonderful and patient when helping me out! She made the process extremely easy

They are the best fit

Angel is a wonderful manager at this location! Great customer service and helped me move out of the unit when the elevators were down. I'll definitely be going back to this location if I need to. 10 stars for Angel!! Thank you again!

Angel was a big help

I think Public Storage is doing a great job

i got great help from angel ! 10/10 service

Angel is very helpful and knowledgeable of his job he makes it easy for you to get done what needs to be done.

Angel was a big help!

I really like it when Angel's there very helpful and cool dude😎

It was a normally good visit

Reniga and Owen was vary helpful and polite

Angel went above and beyond

Reniga

Reniga was amazing and diligently helped me manage my reservation.

I can’t say enough good things about my experience at Public Storage thanks to Angel. From the moment I walked in she was friendly, professional, and genuinely eager to help with every detail. She answered all my questions, explained the pricing clearly, and made setting up my unit easy and stress-free. The facility is clean, secure, and well maintained, and Angel kept everything organized so I never felt confused or rushed. She even followed up to make sure I had everything I needed. Great customer service like this is rare these days. If you need storage, go to this location and ask for Angel. You’ll be glad you did!

Reniga nice lady

Location is nasty not clean at all don’t recommend this facility

This was my first time at any public storage, which also let to many questions but the store manager Angel was amazing and answered all my questions. I would highly recommend this place.

Marcus was a beast

Was outstanding and amazing., right on point

Marcus

Great facility friendly staff angel is very helpful

Marcus was great

Great place to rent and store

Easy to do online and lots of specials

This storage facility is easy to use and has great staff like Angel available for help.

Connie gave me good service

Reniga and Charity helped me out could not believe how helpful these ladies were. Great customer service!!!!!

A young man named Angel helped me out. This storage place seems well maintained and very clean

The entire process of renting a storage unit seemed confusing for me but I was able to get help from Angel who made the entire process way smoother for me. Great customer service.

easy to move in and really easy to get great customer service from Angel.

Just started renting. Amber was a great help

Quick and easy to accomplish my goal of reserving a space. Great experience.

Depends who you get on the phone. Everything went smooth rent a unit good so far.

Love this storage place and Angel is always a big help when I show up here

Staff is very rude...my experience is awful. My lease was terminated 2 days after i paid after a warning for falling asleep in my unit. They locked my unit before i was able to get my things out and charged me an additional $325 after i was asked to move out after i just paid $94 two days prior. Very awful place to rent the locations on markville and forest lane. Managers engage in illegal activity with the locals and keep both locations filthy with trash. If youre not part of their "drug circle" then youre considered an outsider

BEST STORAGE EVER 💯❤️👍

Shouldn't my storage be private???

Reniga is so good, always super helpful, help me at self service location. This lady is so so nice

Great space to hold my items

no issues so far its been a dream

Amazing service here. The staff is able to help out even though they have kiosks at this location.

Property was clean and manager helped me out with all my questions

It still needs work its old but they've treated me good since I've been there

The staff is amazing! The facility is clean, well organized, and great for all my needs! Thank you!

Fantastic place, good security, awesome service from an employee named Angel. Would recommend

Had some concerns regarding one of my units, thankfully they were very helpful and solved my issue 👍

Everything went well, normally I don’t usually use these storages cause of stories I hear but this place changed my mind. Great security, and excellent service. Angel was very helpful throughout the process. All in all a massive improvement from my last experience with another storage company.

Angel was a big help with showing me my space and helping me with my questions

Big Mistake, Huge problems

Storage manager was very understanding, storage facility was also very clean!

Angle is one of the best, don’t ever forget that Rick Hudkins

Great service, helpful employees, and clean storage units. What more could a guy want

Recently moved in and i was so stressed, the kiosk and angel were such a good help with getting all the info for me, i couldn't ask for more.

I rented here recently and angel was a big help. Showed me a space and directed to the kiosk and stayed and helped me with any questions I have

This is the worst storage unit u can get. Units get broken into. BOTH ELEVATORS ARE ALWAYS BROKEN SO THERES NO WAY TO GET TO YOUR UNIT IF U HAVE ONE UPSTAIRS. ITS ALWAYS DIRTY. PLZ DO NOT RENT AT THIS LOCATION. IF I CAN ILL GIVE THIS PLACE 0 stars. SHUT THIS LOCATION DOWN!!!!!!

Over priced for worn down storage. Needs more carts.

Raised prices are too much for a location that is so dirty and unsafe.

My move in was beyond easy! I got my access code around 12:30 the morning of my reservation date so I didn’t have to sit around and wait to start moving in. Rainy called and made sure my move in was smooth and assisted with all my other concerns I would definitely recommend PS to anyone.

So good and beautiful place with full safety

Rental process was seamless. I didn’t have to call anyone or go into the office for assistance.

Ridiculous !! Waiting on hold for hours. We signed a contract in October 22. They sent a letter on April 1 with an increase of over 30% from $250 to $350. I dont even know if that is legal. I called several times and nobody got back to me. The worst company, Really THIEVES !!

Not safe and pretty expensive

It Is Frustrating To Have Issues Paying Over $100 In Storage Fees With The Self Service Machine & After Looking For Help You Realize The Property Manager Had Been Watching From The Manager Apartment & Offered No Help. It Is Frustrating To Pay Over $100 In Storage Fees & Not Have Access To A Working Restroom On The Property. It Is Frustrating To Try & Keep The Property Clean By Throwing Away Extra Trash From My Unit Away But Cant Because The Only Trash Can/ Dumpster Is Under Lock & Key & Only For Official Public Storage Use. Like Ive Previously Stated ITS FRUSTRATING That These Lil Details Are Overlooked Especially Since Yall Are Moving Towards A Self Service Business Model. Please Make Some Changes Or I Will Be 1 Less Person Affected By You Guys Increasing Storage Fees Every 6 Months.

They broke into my unit and no one called or emailed me about it. I found out a few weeks later when I came by. AVOID NOT SAFE

worst ever. renting to drug at least 4 dealers.

Public storage is very much all about the all mighty dollar - don’t ask for a little understanding of you are going through something and need a few days to make a payment. When I got my storage you could go inside and get assistance from an actual person and now it’s 100% self serve meaning you can’t walk inside and get assistance. If you need a cart you’ll be lucky to find 1 but leave after 9pm and they will quickly send you an email telling you not to do it again! Very disappointed with all the changes!!

Went to move out my unit n 2 of my TV gone no answer from property manager. Also called was on hold for at a hr n no answer. Ended calling customer service n police. Not a good rental storage facility n do not storage here.

Vanessa and danya were so helpful. Keep it up thank you ladies

My storage unit was broken into not even a week of being there. I called the police they told me an officer would be in the way. Worker came back after an hour and told me if you are waiting for an officer they won’t come here you have to go them. You can really just unscrew the lock with a screwdriver. Also the smell is really bad smells like moth balls and when you take your stuff your stuff will smell like mothballs. They have a rat problem and homeless people living in storage units here.The worker told me they don’t have cameras and they just go down the stairs so they can’t see anything so this is a thing that happens often and don’t think to put cameras there or they just don’t care.

Gina is an excellent manager and took great care of us for our storage units! They are on top of their security and your belongings are in great hands, thank you Gina!

The kiosk does not work won't respond. I hate going online they have a fee to add to your rent and is much better if you have an attendant

Storing my items here was the WORST decision ever! I've only had stuff here for 1 month due to moving, and someone broke into my unit and stole ALL of my personal information, marriage license, pictures, etc out of my locked filing cabinet. My husband knew something was wrong because the lock was jammed and boxes were out of place with items on the floor. We are filing a police report, but I'm extremely upset and disappointed! It's impossible to reach the property manager on site. When I finally got through to Public Storage’s customer support department, the only thing the guy said was "I'm just going to make a note of it in your file". No real concern or attempt was even made to contact the property manager. It's been two days now, and I still haven't heard from anyone. We're convinced an employee did this but unfortunately have no way of proving it. Please DO NOT store anything here! I will NEVER use them again, and I definitely won't recommend them to anyone else.

Kathy has helped me twice in trying to reduce my rent. I have been with this property for a year and they went up on my rent. I'm considering finding another unit so that I can pay what I was paying before. If they can put my rent back to what it was I will be a happy camper and ill tell all my friends about public storage. Kathy is very nice and helpful. I put the 3 stars only because I'm not satisfied with the rental increase. I'll gladly make it a 5 star review of my rent goes back to normal and I would rent an entire year there after. *edit* I just got a call from Kathy and they decreased my rent by $3 bucks. I can't complain. Im thankful she is helping me. Thank you so much Kathy! She is very kind. Bumping it to 4 stars. **UPDATE 3/3/22** Got a message from Robert, he called to go over my rate and to let me know if it should go down in the future we could visit that but for now, it's currently the best rate for the area. I was surprised and content that he called. It was good customer service.

The rate increases are ridiculous!!

Update 1/7/2022…Don’t use this facility. I don’t know who and why people are lying giving this location such high marks but I have had nothing but a bad experience the past few months. And update someone broke into my unit and the lady across from me. They stole family items that I can’t replace. The police are always up at this location for theft. The insurance is useless to me because I have a small unit and the deductible is $500 and $500 dollars worth of stuff wasn’t stolen. But this is the only insurance they have available and I’m sure it’s by design. Everything about the beginning to now dealing with Public Storage has been shady and crooked. I was told there are no cameras in the inside building to see who might have broken into the units. Like huh!!!! Does that even make sense and how convenient. I want to cry but I am so upset that there isn’t anything I can do about this situation to make myself whole…….I really don’t know where to start with my disappointment. I just wouldn’t recommend this company in comparison to my experience with other storage facilities. CubeSmart is the best but I chose this spot because it was near my home and I’m only storing some wall art. I don’t like their policies about cutting my lock off and leaving my unit unsecured and expecting me to replace the lock again. I was late so I take ownership of that but anyone could have stolen my stuff for $52 bill. They could have simply placed a barrier to prevent me from accessing my stuff. They assigned me a unit that was already occupied and put me through a great hassle to switch it. The customer service is indifferent as if nobody even cares to resolve an issue. And every time I pass the place there’s police cars…not sure what that’s about . I can’t wait to move so I can get my stuff out and be done with them. I’ll never use this company again