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Public Storage Self-Storage Units at 5342 E Mockingbird Lane, Dallas, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x5'Online only price$ 50/moSmall 4'x5'- elevator access
- inside unit, swing door
$ 50 /mo $ 53Best Price Label+ one-time $29 admin fee2 units left! -
5'x8'Online only price$ 52/mo
Small 5'x8'- elevator access
- inside unit, rollup door
$ 52 /mo $ 104Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 53/mo
Small 5'x10'- elevator access
- inside unit, swing door
$ 53 /mo $ 106Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 54/mo
Small 5'x10'- inside unit, swing door
$ 54 /mo $ 108Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 55/mo
Small 5'x8'- elevator access
- inside unit, swing door
$ 55 /mo $ 110Best Price Label+ one-time $29 admin fee
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4'x5'Online only price$ 58/mo
Small 4'x5'- elevator access
- inside unit, swing door
- near door or elevator
$ 58 /mo $ 61Best Price Label+ one-time $29 admin fee
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4'x5'Online only price$ 58/mo
Small 4'x5'- inside unit, swing door
$ 58 /mo $ 61Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 62/mo
Small 5'x8'- elevator access
- inside unit, swing door
- near door or elevator
$ 62 /mo $ 124Best Price Label+ one-time $29 admin fee
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5'x10.5'Online only price$ 66/mo
Small 5'x10.5'- ground floor
- inside unit, swing door
$ 66 /mo $ 132Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 67/mo
Small 5'x10'- ground floor
- inside unit, rollup door
$ 67 /mo $ 134Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 70/mo
Small 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 70 /mo $ 140Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 73/mo
Small 5'x10'- elevator access
- inside unit, swing door
- near door or elevator
$ 73 /mo $ 146Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 74/mo
Small 10'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 74 /mo $ 148Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 74/mo
Small 5'x10'- ground floor
- inside unit, swing door
- near door or elevator
$ 74 /mo $ 148Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 74/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 74 /mo $ 148Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 74/mo
Small 5'x10'- ground floor
- inside unit, swing door
$ 74 /mo $ 148Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 74/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 74 /mo $ 148Best Price Label+ one-time $29 admin fee
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9'x10'Online only price$ 83/mo
Medium 9'x10'- elevator access
- inside unit, rollup door
$ 83 /mo $ 166Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 90/mo
Small 5'x5'- elevator access
- inside unit, swing door
$ 90 /mo $ 95Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 92/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 92 /mo $ 97Best Price Label+ one-time $29 admin fee2 units left! -
9'x10'Online only price$ 103/mo
Medium 9'x10'- elevator access
- inside unit, swing door
- near door or elevator
$ 103 /mo $ 206Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 105/mo
Parking 10'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 105 /mo $ 150Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 105/mo
Parking 10'x20'- outside unit
- drive up access
$ 105 /mo $ 150Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 110/mo
Medium 10'x10'- ground floor
- inside unit, rollup door
$ 110 /mo $ 220Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 118/mo
Medium 7.5'x10'- inside unit, rollup door
$ 118 /mo $ 147Best Price Label+ one-time $29 admin fee
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8'x10'Online only price$ 124/mo
Medium 8'x10'- elevator access
- inside unit, rollup door
$ 124 /mo $ 155Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 126/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 126 /mo $ 252Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 127/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 127 /mo $ 254Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 128/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 128 /mo $ 256Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 128/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 128 /mo $ 256Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 128/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 128 /mo $ 256Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 129/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 129 /mo $ 135Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 134/mo
Medium 7.5'x10'- elevator access
- inside unit, rollup door
$ 134 /mo $ 168Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 140/mo
Medium 7.5'x10'- ground floor
- inside unit, rollup door
$ 140 /mo $ 175Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 142/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 142 /mo $ 177Best Price Label+ one-time $29 admin fee2 units left! -
8'x10'Online only price$ 153/mo
Medium 8'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 153 /mo $ 191Best Price Label+ one-time $29 admin fee
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15'x15'Online only price$ 158/mo
Parking 15'x15'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 158 /mo $ 166Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 175/mo
Parking 10'x25'- outside unit
- uncovered
- drive up access
- rv, boat, or vehicle
$ 175 /mo $ 184Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 197/mo
Medium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 197 /mo $ 246Best Price Label+ one-time $29 admin fee
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15'x20'Online only price$ 216/mo
Parking 15'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 216 /mo $ 227Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 254/mo
Large 10'x15'- inside unit, rollup door
$ 254 /mo $ 281Best Price Label+ one-time $29 admin fee
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15'x30'Online only price$ 264/mo
Parking 15'x30'- outside unit
- uncovered
- drive up access
- rv, boat, or vehicle
$ 264 /mo $ 278Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 302/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 302 /mo $ 333Best Price Label+ one-time $29 admin fee
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12'x12'Online only price$ 322/mo
Large 12'x12'- ground floor
- inside unit, rollup door
$ 322 /mo $ 355Best Price Label+ one-time $29 admin fee
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15'x40'Online only price$ 334/mo
Parking 15'x40'- outside unit
- uncovered
- drive up access
- rv, boat, or vehicle
$ 334 /mo $ 359Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 335/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 335 /mo $ 370Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 351/mo
Large 10'x15'- ground floor
- inside unit, rollup door
- near door or elevator
$ 351 /mo $ 388Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 362/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 362 /mo $ 401Best Price Label+ one-time $29 admin feeHurry! -
10'x30'Online only price$ 373/mo
Large 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 373 /mo $ 392Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 439/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 439 /mo $ 485Best Price Label+ one-time $29 admin fee
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12'x30'Online only price$ 546/mo
Large 12'x30'- outside unit, bay door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 546 /mo $ 587Best Price Label+ one-time $29 admin fee
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10'x45'Online only price$ 687/mo
Large 10'x45'- ground floor
- outside unit, rollup door
- drive up access
$ 687 /mo $ 739Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Dallas
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Northeast Dallas Storage Units Near Route 75 in Lower Greenville
Storage units in Northeast Dallas are located in the Lower Greenville neighborhood near Route 75 for convenient indoor storage, climate controlled storage, outdoor storage, and covered parking.
Less than one mile from Southern Methodist University, students and staff seeking a bit of storage relief from crowded campus life can grab a 5x5 storage unit to store a handful of boxes or small furniture and classroom items.
For parents and coaches spending the weekends on the sidelines at Glencoe Park, a 5x10 storage unit is a great place to store athletic equipment and sports gear within minutes of the sports fields. To make city life even sweeter, grab a 5x15 storage unit and stash all the furniture, appliances, and seasonal items that are getting in your way at home.
Local businesses around Mockingbird Station can use a 10x15 storage unit to store extra inventory, documents and supplies. Families in the Highland Park or Caruth Terrace neighborhoods can use a large 10x20 storage unit to keep all belongings in one place during a major home remodel project.
This location offers indoor storage units, indoor climate controlled storage units, outdoor storage units with drive-up access, and even covered parking for boats, RVs, and automobiles.
A vibrant hub of nightlife, bars, restaurants, boutique stores and entertainment, including the world-famous Granada Theater, life in Lower Greenville is lively to say the least. To spend even more time doing what you love in the city, use our eRental program to book a contactless move-in that works for your schedule, and start getting organized today.
At this Dallas Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 569)
Great service from Fen and Ann. Ask for them if you need to get in and out. Thank you!
Fen and Jimmy were very helpful and friendly!
Jimi saved me some $ and really helped find a better solution, Fen did a great tour. Really good experience so far
Jimi and Fen are the Man!!
Jimi and Fen seré fantástico
Jimi and Helen were amazing with my request today. Delivering amazing service and support.
Great experience thanks to Jimi and great facilities!
These MF Cool
Great storage facility and the staff are wonderful! I’ve talked with Jimi a few times and every interaction is pleasant. He adds immense value to the facility and makes even awkward situations, (like a late payment and him having to unlock my space) relaxing to deal with. The space is always clean and I’ve never experienced any bugs or damage to my belongings throughout the time I’ve been storing my items here. Highly recommend!
Jimi, hands down is the best!
I would give 10 Stars if I could. Fen and Jimmy were very patient and helpful with finding my friend the perfect unit. I would highly recommend this location.
Jimi and Ann and the front desk are wonderful! Always helpful and friendly - have been here for years!
I am so grateful for this location, Jimi is always so helpful and I feel like this location is very clean, secure, and safe. You can always find a kind employee to quickly and efficiently help you.
Jimi was great and very nice
Jimi is always friendly and helpful
Stephen is always helpful great management
Jimi and Fen are always helpful and friendly when I come
Fire service
Joni and Helen were so helpful
Jimi and Fen were awesome. Very professional and beyond helpful!!!
Jimi is the best!!! He’s amazing!
Jimi Hendrix, Finn and Anne were very helpful in taking care of our storage questions. We didn’t know much going in about storing (for college) and they showed us around the units.
Jimi Fen and Ann or so friendly great service
Jimmy and Helen were awesome!!! Very friendly and made move in so easy and smooth. Great employees!!!!
Jimi was the best. Very helpful
Jimi is always great at trying to solve an issue
Do not get storage at this place they charge your credit card and won’t give you access to the property I call costumer services and they don’t help after half day the only thing they said was sorry but didn’t resolve the problem dealing with this guys is like the social security costumer services they worst do no get storage at this place
Had it for a few months. And it sucked.expensive and going up. Person next to me was broken into, they didn't really care.mine and others locks were constantly tampered with.andbthey seem not to care..... No dumpster. definitely not 24hr access.
Jim and Fen were super helpful, great service
Jimi is very helpful
I had a recent visit to Public Storage and encountered Jimi who was friendly, knowledgeable, and proactive about keeping me updated about my unit. The storage facility is alway well kept.
Helen and jmi were great and super helpful
Fen especially was very helpful and accommodating ……excellent service and so knowledgeable and informative…5 stars for sure!
Absolutely fantastic experience! Jimi at Public Storage was professional, friendly, and incredibly helpful. He took the time to explain all my options, answered all my questions with patience, and made the whole process quick and easy. I felt confident and well taken care of from start to finish. Highly recommend!
Jimi at this location was beyond helpful. He’s a real problem solver very knowledgeable of his industry. A real asset to his company and provided amazing customer service!
Fen and Jimi were super helpful
Jim is the man always helpful
Helen and Jimmy were wonderful and a made the process of opening a storage unit smooth and easy.
Fen was Awesome ! He was super courteous and he help me figure out a solution to my storage needs. He was so helpful from beginning to end and with a smile on his face. He walked me to my unit to make certain that it was big enough. He answered all of my questions in a pleasant manner. FEN = Fantastic Enjoyable and Nice. Well done Fen!
I just want to highlight the amazing experience I’ve had with Ann and Fen at this location. They were able to move me out and refund me for my lock because I had to move out after moving in only 4 days prior.
If I ever needed storage again I’d definitely come back here. It’s extremely secure with 24/7 access. 5/5 from me
Jimi and Fen were great helpers with getting my storage unit set up!
Jimmy was extraordinary
Jimi, was friendly and helped me with my storage unit in a timely manner. This is a great convenient location.
Jimi was calm and patient and prioritized me when they had a lot going on and handled everything well including what I needed.
I needed a storage ASAP, so I called around & narrowed my search down to Public Storage. I went to get my storage unit & it wasn't available @ the 1st location but i was referred to Fen @ the mockingbird location. Fen took care of me on the spot & I even got a much better price, on a bigger unit for less & on top of that I got a special on moving in with the 2nd month FREE. EXCELLENT SERVICE! Fen was AWESOME!! I'll recommend this location to all my peoples.
Great service from Fen and Ann at the front desk - good rates, easy move in.
I had a fantastic experience at Public Storage thanks to Fen and Jimi! From the moment I walked in, they were incredibly helpful, professional, and friendly. They took the time to answer all my questions, walked me through the process, and made sure I had everything I needed. Their customer service went above and beyond, making the whole experience smooth and stress-free. If you’re looking for a storage facility with great staff, I highly recommend this location—Fen and Jimi are the best!
Jimi was wonderful with customer service and went above and beyond with helpfulness. I appreciate him helping to get the extra boxes I needed from another location
Jimi and Helen give great service
Fen and Jimi were awesome and informative
Jimi and Fen did a fantastic job helping get my emergency storage needs met asap
Jimi & Fen were incredibly helpful and informative in today visit. Jimi had all the answers for my questions and made it such a smooth process.
Jimi and fen were awesome
Jimi and Fen were so helpful in helping me find a great rental unit. They went above and beyond expectations!
Jimi and Fen were awesome! Everything I needed was available and both guys gave great customer service! Jimi figured out my tax exempt request and Fen carried my box to the car!
Jimmy is fantastic! He is so helpful. Please contact him if you need help.
Heather and Jimi were a pleasure to work with. Highly recommended
Jimi really helped out and had great customer service
DO NOT RENT SPACE FROM HERE! Unless you are on the first floor. The elevator is pretty much always down. They never actually fix it. Itll be up for a week then down and it seems they take their sweet time fixing it. Save yourself and go anywhere else.
Fen and Jimi were super helpful and knowledgeable
Hours are not accurate or gates don’t work. It’s 7:35am and the app says the gates should be opening but nothing happens. Customer service is non-existent, just an automated messaging system. Can’t access my unit this morning.
Fen was super to work with
Easy & Convenient! Fen was very helpful. We appreciated his help especially on a Sunday.
Fen and Jimi Hendrix were the best and super helpful
Heather is a rockstar
I had a small issue and spoke to Helen, she was so quick to help out and had a solution within an hour. Helen has been very friendly every time we have spoken with her along with other employees. I feel very safe storing my items at this location & would highly recommend them.
I appreciate great customer service and Ann and Fin were outstanding today!! This rental experience was plagued with problems, non of which was their fault. They were determined to help me out and help me out they did! Both were very professional and accomodating in every way. Thank you!!
Fen was so helpful - made a stressful situation easy, thanks!
Den and ji mi were veryhelpful
Jimi was great and super helpful, I’ve been renting for more than a year.
Fen and Jimi were soooo awesome and helpful
Jimi was a great helping me save a lot of money
Fen and Jimi are very professional and good service
Jimi was very helpful! The team helped me get a light replaced very easily
Ann was incredibly helpful in setting me up and then switching me to a unit that worked better for my needs
Jimi was great and super helpful. We appreciate all the help and information.
Jimi was super helpful and explained the rules and how to use the app thoroughly. I’m so glad I rented here!!
Jimi was great and showed us everything we needed to know to store our model F-16 cockpit!
Jim and Jane were great
Ann solved all my problems and answered all my questions with a smile on her face. Seriously one of the most pleasant interactions I've had with an employee in some time. 10 stars if possible.
Jimmy provided excellent service 👏🏼 👌
Mimi was the best person ever! Showed me all my options and answered all my questions! Looking for help come and ask for him!!!! 11/10 recommend
Jimi was great
Get better rates and better customer service elsewhere! I will not be back nor recommend.
Horrible customer service when it comes to attempting to maintain a competitive market rate for the unit.
My original cost went from $300+ to $400+, then to $500+, even though the current rate was $200+. PAY CLOSE ATTENTION TO EVERY EMAIL THEY SEND YOU!
When I originally called the representative at this location mentioned it was based on corporations' adjusted rate. They then sent the request to drop the rate down to $400. I pressed the issue as there were vacant units at the time and was still displeased with the rate still more than the original. I then learned the current rate was $200+.
Going in person, Ann mentioned public storage will not assist further. Even with seeing that true, the customer service was best described as dry with a sense of annoyance of my presence. Ann did, however, provide the numbers to the corporate office.
Once talking to customer support, all they did is recap the first adjustment and had no sense of urgency to assist. It is blatantly clear Public Storage only sees their customers as mere numbers and do not respect your business.
Skip the disregard of your time and money, and get better treatment at their competitors' company down the road.
Jimi is always willing to help great manager at this property
This place is a dump. There are homeless people walking around inside of the gates. It appears that some people live on the property. They make you buy insurance but do nothing to secure the property. Gates are left open frequently. Avoid at all costs. There’s no way your property is safe.
Jimi Hendrix was incredible helping me getting a new unit.
Jimi is the man! What’s important to me is being in and out. He answered my questions, showed me the unit, and completed my request in 15 min. If you need storage space, come see Jimi!
Jimi and the crew is the best!! He’s always helpful whenever I have any questions comments or concerns!
Jimi is very nice and helpful
I can’t say enough great things about this Public Storage location. From the moment I walked in, the manager, Jimi, and Helen went above and beyond to ensure my experience was smooth and stress-free. They are both incredibly kind, knowledgeable, and I genuinely felt like they cared. This facility has proven to be the safest and cleanest storage location I’ve ever used. I’ve never had a single issue with access or security, and it’s clear that the staff takes pride in maintaining the property. I’ll absolutely recommend this location to everyone I know. Thank you, Jimi and Helen, for making the process so easy and stress-free! You guys are AMAZING!!!
I had a wonderful experience at this facility with Katherine. As for the facility, it is well maintained, and conveniently located. The staff in general is attentive and eager to help. I highly recommend this Public Storage location.
Came in from out of town needing a space a Jimi was great and helpful
Jimmy was so helpful with our transfer at Public Storage
Darius, has great customer service hold onto to him. He is in your Mockingbird and Central location Dallas. Sharon Hendrix
Came in today and Jimi gave us excellent service!
Jim is very professional and excellent service! Highly recommend
Jimi is Soo helpful
I had an excellent experience with Public Storage! The customer service was outstanding—every interaction was friendly, professional, and extremely helpful. The facility itself is convenient and easy to access, which made moving in and out a breeze. I always felt welcomed from the moment I walked in. If you’re looking for a reliable and hassle-free storage solution, I highly recommend Public Storage!
Jimi & Stephen were great this morning walking us around the property and showing us the different options that were available. Great experience and looking forward to continuing to work with them.
other than elevator being down once, it was good
I recently used Public Storage East Mockingbird Lane in Dallas, TX to get out of a pinch. We were moving our daughter to Dallas from College Station and ran into a snag with her apartment and had to wait another week to move in. Stephen Ransom was the person I dealt with onsite and he really helped me out in a quick way and saved me money in the process. The area was safe, clean, and easy to use in a convenient location to where we were moving. My daughter was able to access the unit throughout the week waiting on her apartment to open up. All in all, it was a great experience and I would recommend this location and Stephen to anyone that is looking for short term or long term storage rental solutions. Thanks a ton for your help in a stressful, time crunched situation.
Great place and really nice staff
Wonderful experience.Great deals..Always helpful staff.
Such a wonderful team at 5342 E Mockingbird Dallas location. Customer service is fantastic, great knowledge in answering all of my questions but most of all - - - - Smiling faces !!! Thank you Stephen and Ann.
Great manager at this property , property is always clean and management is always willing to help highly recommend
Great management from Romeo
Great management
Great management
Great service and excellent management skills
Great management! Super helpful!
Robert is great! always very helpful! great management at this location!
Stephen was very helpful
Great management!
Romeo and Stephan are knowledgeable and very courteous. I wouldn’t take my business anywhere else!
Great management!! Stephan was very helpful
They knowingly rent to homeless people here and act like you’re the problem when you report it. The “managers” at the front desk claim it’s Public Storage’s policy to rent to homeless as long “as they don’t loiter or sleep there.” However, the staff don’t watch the cameras or judiciously walk the property to ensure it’s safe. They want high vacancy and do not care or vet who they rent to. This is directly across from a DART station- we observed the homeless person access the property with codes to the gate and building to store his groceries and gallon jugs of water and then walk back to train station.
My rent just doubled in one month for a unit I don’t even feel safe going to. Do not rent here. And if this really is Public Storage’s company policy, don’t rent at any of their locations.
Stephen was awesome and very knowledgeable when my daughter and I stopped by to rent a unit
very satisfied customer
Hopefully this review is posted, it keeps getting deleted. All of my things were stolen within 30 days of storing my them here. The staff have not done anything about it. They promised to take action. None of which have been done to date. They were either involved or simply don't care.
Best Customer Service and Proficient! Great job Ann your top notch! An asset to Public Storage
I rented a unit here 2 days ago and, other than the first day, have not been able to access the building since. The "security" system says "system offline" and no one can get in. I've tried calling the office multiple times but no one answers. I've gone down there several times during the day and the office is empty. I've called the corporate office and they just say they are sending an email to the manager. This is the worst customer service I've ever seen. DO NOT RENT HERE.
The managers did an awesome job. They made sure everything was explained perfectly. They really know how to make you feel comfortable, and welcomed Especially Ms.Tamiyka and Stephen. I Appreciate you guys
Tamiyka and Stephen were incredible and very helpful with getting us set up!! They were honest about the nuances that come with renting a unit and all of our questions! We had a great experience, especially after experiencing difficulties with another storage place in this city! They were accommodating and amazing!
If you would like an honest review of this place here it is. They are clearly asking for 5 star reviews or giving away promos for doing so. The staff was really nice and friendly, but overall the upkeep and maintenance of this location is horrendous. Myself and dozens of others had our units broken into and our stuff stolen out of them due to lack care here. The large building only has 1 elevator, so if anyone else is there at all, get ready to wait for long periods of time while moving things in and out. They offer Dolly's which are almost always nowhere to be found, unless you are in office hours where they keep a couple. The new lock system is pretty terrible. 8 digit codes and the app never works properly. Half the times the elevator won't go to the floor you picked because it took to long to go to the floor you are on so you have to input your code again. Last but not least, the rate they give you is a lie, my price increased almost 100% over a year. When I called to possibly switch to a smaller unit they quoted me $100 a month less for the one I was currently in than what they are changing me now. Last but not least make sure to get your stuff out before the month starts. You get charged a full month even if you have move all of your stuff out 2 days into the month.
Do not store your stuff here if you're planning on more than 6 months.
My monthly has gone up 6 times in almost 4 years. (Wasn't planning on it being that long, but here we are.)
Starting next month, my rent will be QUADRUPLE the original price.
And I've never paid late or failed to pay.
Very good management!
Tomekia and Stephan rented me a space and gave great customer service thanks
Shoutout Tamika for helping me out today! She went above and beyond to help me. Best customer service experience I had in a long time!
Stephen was very helpful! Great job.
Stephen and Tamiyka were brilliantly kind and super informative and very welcoming
Helpful and nice customer service. Tamika was great!
Great management at this place highly recommend
Great management Tomekia and Stephen are great
Tamika was great! Very helpful
Rented a space here, Stephan and Tameka helped me. Great customer service, made the process so much easier kudos!
I will pick this location everytime
Came into the office here at Public Storage to rent a space and Stephen was helpful and very nice. I took up a lot of his time but he was very patient and never made me feel rushed. Thanks Stephen
I just moved to Dallas from Florida and I came into this Public Storage to inquire about renting a space. A lady named Tamika helped me by showing me a space and explaining the the prices. Unfortunately, there is no promotion on the space size that I need. I am going to shop around but I may choose to store here because Tamika was awesome and that is important also.
Although I feel Public Storage is kind of over priced, Stephan in the office was great! He tried his best to get me into a space that fit my budget but the ones that did were just too small. Give this man a raise because he tried to help me, and he had great customer service
Excellent service! Clean lockers! Love the new security features (but can be a challenge when using the elevator!).
5 star service. Tamiyka at the front office was great!
Convenient location. Staff (Tamiyka) is great!
Ms. Tamika is wonderful. She helped me with my storage rental, taking away the stress. Wonderful personality
Friendly and helpful.
Angela and Liz were amazing at check in! Very thorough and easy to work with
Angela is so nice - always helpful and knowledgeable. She has been so patient with me, and I am so grateful to her. Love that place!
Great place. I would recommend working with Angela, she is very friendly and professional.
Thank you to Meka and Angela. I was looking to store some restaurant equipment and found these ladies. They were very professional and helped me decide on the correct size and everything worked out beautifully.
I came in to inquire about renting a unit yesterday and Tameka was so helpful! She answered all of my questions. I was worried about safety and she was able to help me by explaining that they do regular checks on their units to make sure they are safe.
The public storage on Mockingbird was good the staff on hand is exceptional one lady I believe her name was Tamiyka was great. She helped me find my unit and if I needed any more help, she was there as well.
Called to see about leasing a unit at the Mockingbird location and dealt with the most charming and patient lady named Tameka Davis and she explained every question with great clarity and detail
Angela Cox was very helpful, kind and courteous. She took time out to explain the process of how things worked and offered assistance.
I called Public Storage just looking for information for a relative needing a storage unit. I spoke to Angela Cox who was so informative and helpful. She took the time to answer my questions and was very pleasant and patient with me. Thank you Angela and I hope you got my relative’s business.
Angela is the absolute best! She made everything so easy! Definitely 5 stars!
Friendly staff, clean facility and environment. Angela gave us unparalleled service. Would highly recommend.
Angela was knowledgeable and efficient in dealing with my questions and concerns. I walked away with confidence that my belongings would be safe. The grounds of this facility are well maintained.
Angela was great. Very helpful and I was able to accomplish what I needed in a timely manner
Awesome Customer Service, 👌
Great staff! Helen is the best very helpful!
My unit was broken in to twice, all they did was change my access code. Wouldn’t let me speak to a manager to get a new lock, i was going to have to pay. No person on site for help. Moving out!
I came in to pay my storage that was about to be auctioned, my space is in Rowlett but I was closer to this one on Mockingbird so I came into pay. The ladies in the office Angela and Tameka were so helpful and patient with me. I was really worried about my stuff being auctioned but they explained the process and kind of calmed my anxiety. I was able to get it paid and still have my things. Very good customer service from them both, thank you
The 2 ladies at the front desk were so very nice and helpful. Wonderful customer service!
Great location. Staff is always friendly and helpful.
Best experience using a storage facility. Angela was very helpful and patient!
Thank you Angela! You made everything super smooth and super easy! She was very helpful and knowledgeable!
Angela and Tamiyka do a great job at helping and assisting their customers.
tamiyka was AMAZING!! So so so helpful! Made it super fast & easy!
This is very secure and clean.
Angela and Helen were very friendly and professional. I had an issue with my storage space but they were able to assist me quickly. I'm glad I got my storage space at this location!
Helen was five stars, great!
Marko Was such a great help & assisted with all my needs
Great staff and security
Just moved my things here and so far so good! I made a reservation at another location but they had me waiting 20 plus minutes just to tell me the unit I wants requires a ladder. I came here and I’m glad I did. Very nice people and nice area. A few hiccups but I feel like my belongings are safe here. Jada is super nice.
Great service from Marco and Helen very prompt and informative I suggest using these guys for your storage needs public storage is very lucky to have these two as employees, if I could give more than a 5 star I would 👌🏿😁
Amazing support from the Public Storage team. Safe and secure. Highly recommend.
My Unit was broken into 4 times in a 5 year period of time. Public Storage never changed their security system or lighting during this period (they still haven't). The side entrance has been repeatedly broken-into with a simple screwdriven prying the mechanism. You can see all the paint scratches on the door frame and lock. No cameras cover the door or lighting, so it invites further attacks. On one night, more than 28 Units were robbed. The door plates are cut off using a portable grinder saw - cuts them off like buttar. The locks just fall-off! (They cut the retainer plate and not the lock.) Public Storage replaces the retainer plate, slaps on one of their locks, and does not inform you of the break-in/theft because they do not want any evidence of the cutting/damage to be used for claims on the insurance policy they sell. Public Storage historically pays out 15% against premiums. It is a huge profit component of their business. In Florida, Class Action suits are in process to address this eggregious practice. Texas needs similar consumer advocacy. I sent letters to Public Storage execs to no avail. The people working at the Mockingbird location are trained to protect Public Storage profits - NOT your Unit! Don't be a fool and waste money buying their insurance as it will do nothing for you. Buy a policy off your home owner or renter's insurance. Also, EasyStorage in Dallas everywhere has better lighting, better cameras, and cleaner facilities. The Mockingbird PS location is a burglar's field day. Contact Dallas Police Dept staff (Highland Park too) for perspectives on how frequently Units at this location are robbed.
Mason was the best worker evaaaa
Super Knowledgeable and Friendly Staff. Very Clean Facilities. Madison, went above and beyond to accommodate my space requirements. Would definitely recommend stopping here first if searching for storage.
Dan was incredibly helpful and patient as he helped me decide which storage unit I needed. Thank you for all your help. Highly recommend this public storage unit. Customer service is excellent
fix the elevator for God’s sake…. multilevel storage facility MUST have a WORKING elevator!!!!!!!!
I received awesome help from Madison and on weekends Mason. Re-model underway, location cannot be better.
Nothing against the manager, she’s nice but don’t leave anything valuable there’s daily break ins. My unit was broken into and the very next morning another 4.
So just don’t leave anything valuable there.
Today I was able to get a storage unit!! And I am so happy I picked this place Madison was so helpful and shared a ton of information regarding the property. Before I decided to get the unit she called and followed up with my inquiry and was very respectful! Thank you Madison!!
Thank you, Madison!
Hannah and Madison were so helpful and sweet! They got me in and out with a new storage unit in literally 8 minutes and answered all the questions I had. I feel safe having my stuff stored here knowing it will be in good hands! Highly reccomended.
Great location and Madison is a terrific asset and credit to the business there. She's been especially helpful and has really made the difference. I highly recommend this location.
I can't say enough good things about the customer service I received at the Mockingbird Lane location. Pamela, Madison, and their team have been absolutely amazing to work with in getting our storage unit set up. From assisting me with using the Public Storage app to answering all of my questions Pamela and Madison are the "go-to-girls" if you are looking to rent a unit at this location. Five star service every single time!!!
Madison was extremely helpful and made the process of renting a storage unit very easy. I would def recommend this place to store your things.
Pam was extremely helpful in providing advice on products and make suggestions when deciding the proper unit size. She provided excellent customer service and went above and beyond.
This is more a comment on Madison than the facility. Madison, the property manager, epitomizes outstanding customer service. She was great to work with and always helped to find solutions when something came up. She treats customers with respect and always has a smile on her face. She made renting and storing a unit at Public Storage a pleasurable experience. Big shout out to Madison!
Maddie & Marco we’re so incredibly helpful. I’m Storing college items for the summer and they were very accommodating with all my needs.
Great location to school too.
Madison and hanna We're such a big help to me during during yall's renovation and have been been nothing but kind and helpful thank you
Fantastic & professional service by Madison.
The staff that works here is great! They are nice and helpful. However, I got this storage unit last summer, it was $119 a month. It’s on auto pay, but I looked at my credit card bill and after 8 months, Public Storage charged me $159! I called and they said they had an increase. What?!? No email, no warning, it’s ridiculous. I understand an increase, but that’s almost 30%!!!
I’m looking for a new storage place….
Came in today to look at some units and get prices and Hannah was very helpful. Definitely recommend this place.
I just came in today and they was great. Madison thankyou for the help lady😉
Marco was awesome definitely recommend this location