Sara was great with helping me locate my winning auction unit and was so helpful. She is the best property manager I have met.Great service by Jeremias. Property is great
The Lady was very professional and attentive to My needs of the unit size. I would recommend your company to other's in NEED of a storage unit... Thank you.. Ms. Sara
When I go to get or put stuff in my storage space, Sara the manager is there and really helpful! She is Awesome Sauce!!!
Sara, has great customer service and she was nice and friendly while helping me pick out my storage unit.
I've stored at all of the storage companies in the dfw metroplex. And I've been at the alpha location now for over a year.And Sara is hands down the most professional and very easy to understand and deal with. She was so knowledgeable and answered all of my questions and concerns with ease.Ive never felt so comfortable and knowing my belongings are safe and secure is priceless. Thank you Sara for making my storage experience stress-free and pleasant something I've never experienced in the 10 years I've been using storage facilities. I don't plan on going anywhere Public Storage on Alpha Rd. Is the very best storage facility in the DFW metroplex ask for Sara and see if you don't have a wonderful storing experience like I did.
Melissa was very sweet and helped us find a unit. There was a little disagreement between her and another customer, but she kept her professionalism and handled the situation calmly and respectfully. She remained patient, focused on helping us, and provided excellent customer service throughout the entire process. We truly appreciated her positive attitude and willingness to assist us.
great experience working with the place.
So today Melissa called me. She was very very sweet. She helped me. She waited till I was able to come check out the unit and unfortunately it wasn’t the one that I wanted or that I chose, but we found another one and I’ll be moving in on Saturday .
She was very sweet and helpful
Thank you Sara you were a big help finding a unit today.
Esperiemcua super , aunque no hablo inglés Byan y Marina me hicieron sentir super bien recomendando 1000%
Sara Campbell was extremely amazing. She went above and beyond to help me get access and account settled.
I had a really great experience at Public Storage thanks to Sara. She was extremely helpful, patient, and professional from start to finish. She made the whole process easy to understand and took the time to answer all my questions without rushing me. Her customer service was top-tier, and you can tell she genuinely cares about helping people. It’s not often you come across someone so kind and efficient at the same time. I truly appreciate her support and would definitely recommend this location because of her
Hi, just wanted to give an updated review on my experience with PS 5959 Alpha-location. I met with Zach and he’s has gone over and beyond to help and assist with all and any issues that needed to be resolved. Once again Zach and the other team members have been more than enough help. Thank you guys!
Visited this location, Candie and Melissa were very helpful in helping me decide what my best options were, they also showed me around the location to get a better feel for what I might need.
Marina and Ryan helped us alot and marina came to the store to help us rent and show US the unit create team work
Great service from Sara she was very informative about the whole process gave me a tour of the units I would definitely recommend
Marina went above and beyond to show me the correct spot.Great manager.
Marina helped me find the perfect size storage for my needs! She was incredibly friendly, personable, and kindly answered all of my questions. She made the process very simple which for me was important!
Zach provides excellent customer service. When you are at Public Storage on Alpha, say hello. Lol and tell him Jason sent you lol
Professional prop mgr, Sara. She walked me through the whole process and choices for floor, size and location. It was easy to tour the spa ces and understand the software to complete my order. I like the location and person I will deal with!
Jeremias was very informative and helpful. He made our process so easy. Thank you!
Sara was extremely helpful and super friendly. Made rental process easy.
Samantha was a huge help showed me different unit sizes and made sure I got the best deal. Was super understanding of my jitters cause this was my first time renting a storage unit.
Samantha fue de gran ayuda❤️
Ryan has excellent customer service.
Ryan was very helpful in showing me a new unit. He was also able to reduce my rate.
Sara was absolutely amazing. Made the process very easy. I highly recommend her.
Big shout out to Ryan for showing me the space, getting the lock to work and helping me find how easiest to access with my movers. A++++ experience! Highly recommend
Ryan was extremely helpful with my rental of storage
Sara was very helpful and answered questions about the unit
Marina and jeremias were awesome on helping me out great job
Muy buen servicio, con Jeremias 👍🏼
Sara was a great help while I was upset and dealing with an issue that nobody else would help with
Marina was amazing and helping me get my unit set up when I lost my keys. Jeremiah helped me get into my storage unit and Valerie was such an amazing person and helping me check out and making sure I had all the receipts. I would highly recommend this place friendly staff super inviting.
Sara was the best of the best. Very informational and friendly.
Geremias me atendió excelentemente bien
Sara was super sweet and helpful! Can thank her enough for all her help =)
Sara was GREAT! Very helpful! I am very pleased the service!
Zach was very nice and professional showing me the area and my storage options
Sara has been the most helpful person within this company by far. Very respectful and on top of what she’s doing. Has a great personality!! We need more Sara’s working in customer service!!
Joshua was a great help thank you !
Today, Samantha helped me pre-pay for my unit. She was cheerful, helpful, kind, and knowledgeable. She delivered superior customer service. There was one question I had and she wanted to she to verify the answer, so she took the time to call her supervisor Miss Valerie. Samatha was right and Miss Valerie confirmed it. A solid 5!
Marina was very nice and super helpful with the process of getting a unit.
Marina was absolutely amazing and so helpful!
Marina the property manager is professional, friendly and super helpful.
Katie and Rene both were sweet and helpful
Joshua at the front desk is great. Definitely a customer advocate and knows his stuff. Not happy with the facility but he is wonderful!
Sara, made my move in very easy and called me to set a good time to meet just minutes after I made a reservation. Excellent customer service.
I really appreciate Josh helping me and being very supportive with my check in today
Josh was great. He explained everything and made ut really simple to get my space.
Josh is Awesome Very Proactive and Polite Multitasker Wonderful!
Josh was EXTREMELY HELPFUL TO ME, THANK YOU AND YOU ALL HAVE A MERRY CHRISTMAS AND A HAPPY NEW YEAR
Joshua is a great guy, he has been of great help and make understand how the company works.
I moved out today and Joshua helped out so much. Gave me Alot of useful information. Great help.
Joshua was amazing with helping me find the right unit for my needs!
Josh was the guy that help us it super nice and was able to help us even showed us around very nice and highly recommend .
Joshua went above and beyond to take care of my issues and concerns.
Excellent service!! Joshua is nice and polite guy!
Josh was excellent. Stronly recommend it. Great customer service,
Thanks to Josh got the great deal at public storage
Joshua helped me so much today. I had lots of questions he helped me answer for my storage unit. Thankful that I found a safe and friendly place to store things.
I’ve been at this location for a little over 3 years! I’ve had two previous spaces and now this IS my 3rd space at this location. You may wonder WHY remain here especially since there ARE SO MANY OTHER CHOICES AVAILABLE to me! I’m glad you asked!!!!
It’s because of the STAFF HERE AT 5959 ALPHA RD DALLAS TX. They ARE the reason to stay!
Every conversation with SARAH & JOSH, EVERY voicemail msg from them, ALL forms of COMMUNICATION with them has been a EXPERIENCE like no other as it relates to CUSTOMER SERVICE! ALWAYS COURTEOUS, PROFESSIONAL, POSITIVE, HELPFUL, ATTENTIVE, EAGER TO RESOLVE complex matters, PATIENT! I ALWAYS after a conversation with SARAH & JOSH felt HUMAN & NOT A # on the books! They BOTH had my and their employers BEST INTEREST in mind while RESEARCHING TO RESOLVE A WIN WIN SOLUTION! For that I’m renting my 3rd unit!
The process was NOT COMPLICATED and the transition was NOTE WORTHY! This is CONTRIBUTING POSITIVE RESOLVE AT THE HIGHEST TIER! Thanks to SARAH & JOSH! Have a problem? They WILL HELP & GUIDE IN EVERY WAY, ALL WITH A SMILE & UPBEAT POSITIVE ATTITUDE! HIGHLY RECOMMEND PUBLIC STORAGE AT 5959 ALHA RD DALLAS,TX.
If you are in that area and are in need of a safe space for storing items then I suggest
START FIRST WITH SARAH & JOSH even if you are NOT near them STILL GIVE THEM A LOOK SEE FIRST, you’re gonna thank me you did!
Thanks SARAH & JOSH @ PUBLIC STORAGE 5959 ALPHA RD. DALAS, TX!
Honestly sincerely,
Rick M! GP TX!
I appreciate Sara for all her assistance! She’s super nice ! Thank you
Sara was helpful in getting my late fees waived at another location.
I had excellent experience at this space. Super safe. Good security and a good property manager. He was super cool, helping me find my unit and also very text knowledgeable about the process
Josh he was very understanding,polite, helpful, consider with my situation that I didn't understand the lockers.
Excelente atención Gracias amigo Jeremías”
Great customer service. Josh was accommodating. Thanks
Samantha. Is very good atención.for this placer.
Yes I was very happy with the help that Samantha gave me I appreciate what's my Lock storage very helpful
Samantha was very friendly and helpful, thank you!
Samantha was awesome and help me fix my issue with rent!
Samantha is very nice 🥰🥰
Thank you for every
Samantha she show us everything, she is great!!
Samantha helped me get a unit really fast and helpful thank you so much
My experience with Ms.Samantha an Josh was great
The customer service is wonderful. I had a great easy experience on the phone and in person. The lease is very easy to understand. It was explained well. The lady that helped me was very knowledgeable about the property and able to answer all my questions. She answered clearly and seemed happy to do it and I as not in any rush. I highly recommend working with this property.
Marina y Gus the give me great service thank you guys
Marina, jerimah, and Gus are the best. Best customer service ever
Samantha was great at helping me with my storage.
Samantha is very profesional person we appreciate her help
I came in to get some questions answered and to pay on my unit. It's not often but I met an employee by the name of Cesar he was able to break down my billing issue and let me know what the process of losing my unit due to me being late on my payment. Public storage should be thankful for having a great employee who knows his shit
I had a very good experience dealing with employees name, Josh and Becca and Sarah thank you all you’re gonna use your service again
Mr. Jeremiah & Mr. Josh they were very nice and they worked good together as a team. A real true team player!
Jeremias and Josh were incredibly helpful in resolving our storage unit issue. I anticipated that changing my unit would be a lengthy and tedious process. However, the customer service they provided far surpassed my expectations. I strongly recommend reaching out to them if you encounter any problems. Customer service should always be as efficient as these two gentlemen have demonstrated.
One gentleman is there his name is Joshua. I recommended to everyone to go with him. He’s awesome. He’s expert with everything and he’s always giving you a good deal and a good space.
Marina was a huge help. This location is short on staff but she was very bright and willing to help with all questions I had. She was also able to stay calm and collected when an influx of people visited the office all at the same time. Thank you for your help, Marina!
The property is beautiful. It does need some flatbed carts , and some attention with the air quality in the 2nd/1st floor.
Denise provided me with outstanding customer service, and went the extra mile to help me find a great deal on a awesome unit! #grateful
Great place. So comfortable and spotless. Becca was extremely helpful and the process was quick and easy.
Denise was so helpful and amazing! Super close and convenient while moving from out of state
Came into rent a storage space and Denise was amazing very polite and was able to answer all my questions.
Denise and Becca were so kind at the moment of renting my first storage. Thank you so much !!!
Denise has been tremendously helpful, courteous, patient and insightful during my time using Public Storage. I would recommend her to any of my friends and family!
Candy was super helpful, great energy, lovely person love the atmosphere. Friendliness.
Supper welcoming
10/10 recommend
Candie and Renee were very helpful they did everything possible to try to help me with my problem. Thanks again, ladies. And also I want to thank Caesar for helping me on yesterday.
Denise was a great worker that helped my wife and I move into our space! 10/10 customer service for sure!
Came into location Denise was very helpful and answered all of my questions. Will definitely recommend this location to others.
We’ve been customers for over a year now and have not had any issues. Went by today and Denise was lovely to talk to! Super sweet and helpful!
Denise was very helpful!! Cheery and welcoming!
Fast and Easy experience. Denise on site was patient and answered all my questions. Being a seasoned vet at renting units she crushed it. I picked this location because of her service.
Denise is amazing, so patient and understanding. She was so helpful with making sure I got the right unit for my things and clearly explained all the steps I needed to locate and access the right area, truly went above and beyond for a first time customer, I wish I could give more stars!
Denise is wonderful at the Alpha Road in Preston Location. I feel like my things are in perfect care here in this location.
Denise has been awesome. She’s here on site as promised, helpful and knowledgeable. She’s a great asset to your company and you’re lucky to have her.
Jeremias & Sara really took care of me and answered all my questions! Sara was surely sweet and attended to me accordingly!
Denise was great in explaining the process and helping me get set up. She was transparent about the fees and even showed me around!
Denise is very thorough and nice to her customer… and she keeps the place clean!
Very satisfied. Denise was a great help. I did not need to go to the office to sign any paperwork. She helped all through the phone and explained everything with clarity. I do recommend this place and Denise’s services
Wonderful service at this location by Denise. She was very patient, friendly and informative to us as first time storage renters. Thank you Denise!
First time auction buyer, Sara was very helpful helping me through the process
I got my storage today Denice showed me around she was very friendly and the storages are very clean
Becca is the greatest! Super knowledgeable, very polite, friendly and professional. We showed up just a couple minutes before closing time and she stayed late to get all our questions answered and get us the information we needed.
Supper helpful and polite!
EXCELLENT, KNOWLEGEABLE and PROFESSIONAL.
Great service Ashley is wonderful
Ashley is simply the best. Everyone if you need a storage please see her she goes above and beyond.
Ashley was amazing & had exceptional customer service. She goes above and beyond for customers!!! They are lucky to have her
Ashley is very helpful and knowledgeable, fantastic worker kudos to her!
Amazing customer service!! Ashley went above & beyond for me today!! I cannot thank her enough!! Go to PS alpha location! They’ll take care of you!!
The store operator Ashley was wonderful she answered all my questions was very approachable
Will is amazing and is great
Will was amazing & super friendly!!
Will is amazing and above and beyond!!!
Everytime I come to public storage Wil always helps me out and gives me accurate information. Very helpful young man.
WILL FOR THE WIN!! One of the best public storage employees I’ve ever worked with, if you need a seamless experience that’s stress free please come see Will!
Will was awesome. Helped me out a ton
Will was amazing and always gets me perfect: this place is nothing without WILL
Will is great and takes amazing care of me, if you need storage come and ask for WILL!
Will is amazing and has this place on lock, come here for great service from will
Will took amazing care of me
Where there’s a Will there’s a Way🙌🏾 he was amazing. He was very helpful both times I had to come to the desk for help. Definitely great customer service and super helpful! PROMOTE HIM ASAP💪🏾💕
Arrived in a hurry and Will the manager was able to handle everything accordingly and calmed my worry down. Assisted with class.
Make me fill comfortable about renting from public storage. Mr. Will knows his job very well.
Will is awesome amazing even with my tears he was so helpful patient please keep him on this property will is so sweet
Will is amazing! He is so sweet, chill, and helpful!
Will was amazing and got me handled super fast
Will took great care of me
Will helped us get started and was terrific!
My guy Will made the experience easy and fast for my first time getting a storage. Come see him
Will is the best advisor in helping me In my storage needs thank you so much
Will has been amazing to help me. Customer service has been better than what it was before!
Thank you
Will was amazing and took great care of me, come here an ask for will. This place is nothing without will
Will took great care of me!!!
Will took great care of me!
Will always takes great care of me and gets me right, he is amazing.
Will took great care of me and made it as easy as possible.
Will took great care of me, If you come here please ask for will as he will get you handled greatly, he is amazing, please give will a raise
Will was great and helpful
Will gave us awesome customer service. Get him a raise !!
The employee Will was very friendly and helpful .
It was a great experience working with Will. Would highly recommend
Will took great care of me
Will was amazing and took the absolute best care of me with my move
Will took great care of me and made the move in super easy
Will is amazing and always does an outstanding job of taking care of us and has the best customer service ever!
Will was amazing this place is nothing without will
Will was super helpful, very professional and informative. Much better experience than previous storage units.
Will is always awesome and takes great care of me
Will was amazing and took great care of me, even got me a discounted rate. Will is amazing and if you come ask for will
Will helped me, great service!!
Will was great and very nice! He explained how I can set up my automatic payments! I will be using them again!
Will is simply amazing! Amazing is an understatement very patient very sweet definitely deserves a managerial role. Please visit this place and ask for Will he goes above and beyond
Will is Great. Always helpful and courteous. Makes things easy. Appreciate you Will.
Anthony
Very professional and understanding! Always call away and ready
Will was my Customer Service Associate and he was Excellent! He provided me with all information and the best way to use my unit.
Will took care of me. He did an excellent job.
Will did an awesome job finalizing our reservation. He was kind and professional. Thanks, Will!
Will was great! The best customer service! Can’t beat it.
Will was great answered questions, got me in and out and his energy was very pleasant
Moving is stressful. So great to receive great customer support. I had already paid for a unit, but was worried it might be too small, so I reserved a bigger unit. I called and spoke with the District Manager. He advised best course of action: come in, see which unit fit best; transfer payment if needed. Great! Came in and store clerk, Cesar Robles, totally ran with what his DM had advised. No hassles. Showed me both units, plus a third larger unit. Helpful at every stage, with every question. Like I said moving is stressful. So to have someone like Cesar take down the pressure of that stress was a blessing.
I am a new renter and experienced great customer service, Will was extremely helpful, I will be relocating my things to the new location.
This is a very clean facility! Will Sparks is the best! Good brotha!! Any time I need anything, he's always responsive and understanding! He also reached out when there was an issue with my lock, and it made me feel comfortable and kept my things safe and secure! He makes sure his job is done thoroughly and correctly!! Thanks, brotha, for taking pride in your work!!
The best! Will and Ceasar are always helpful.
Cesar and Will were than helpful
Will &Ceasar professionals all the way...
This is the best storage in the DFW!!! They really took care of me.
Will is such a great employee, he took such great care of me and made everything so easy, will be recommending this place to everyone
WILL has excellent customer service. He knows how to talk and treat the customers with respect when he checked me in and did my tour on my storage show me where it was tell me my pricing and everything he did an amazing job with everything across-the-board I know that I can only do five stars but with him I will do 10 stars, so I hope that corporation take care of WILL at this public storage on Alpha Road !!!!!!
Caesar and the manager at this location are very nice and professional. Very helpful with my situation.
William was amazing!!! He answered all my questions, gave me some great pointers, tips and suggestions! Glad I decided to follow through with my selection on location!!! Thank you for your patience. #store27383
Will help me at Public Storage on Preston, it feels so good to meet a genuine friendly face when entering a business and being assisted great worker.
Will was absolutely amazing. He went over & beyond to assist me. His customer service is top tier. If I ever need a storage again I will definitely use Public Storage again.
Just want to share that I watched a "Karen" situation unfold in front of me and Will, who has always been professional and helpful every time I've needed help, once again showed nothing but patience and professionalism while this "Karen" who's husband now has joined in being rude and low key threatening to the employee, Will. Anyone who is dealt with customer service knows It isn't always easy to keep a level head in these situations And I can give nothing but praise to will for how he handle this. You've got a great employee there
The guy was really respectful and helpful. He really helped today and I appreciate it so much. I will recommend this public storage area just because of him . Thanks again
I recently started using this facility and worked with Will to get set up. He was very pleasant, courteous and knowledgeable. He has been wonderful in answering my questions and helping me take care of my storage needs. I am glad I found a place with amazing customer service because nowadays that’s hard to find anywhere. Will is the best person working there. He went above and beyond with the entire process. I really appreciated all of his help.
Will was absolutely awesome! Great customer service!
Received excellent service from Andrew today!
They always work with you. Thank you 👍
Will was amazing. Helped me transition to a bigger unit and made the process painless. Give ‘em a raise! 😂❤️
shout out to andrew for his great customer service!! I would give 10 starts if I could.
Andrew S. was so amazing! I soon as I walked in, he treated me with the best customer service. Andrew showed me around the facility and made we feel welcomed. Thank you again Andrew S.
Andrew was amazing. Very patently knowledgeable and great attitude!
This review is about Andrew specifically. He is great at customer service, kind and helpful. Thank you, Andrew!
My review of the facility however is MUCH different! And so since I have nothing nice to say, I’ll say nothing about that.
Andrew helped me so much through my language barrier and he is a good property manager and took time to explain everything. He is very passionate and helped me alot.
Great customer service. Very reasonable pricing. All units are indoors. Security access for entries and elevators. I highly recommend them.
Delores (Lola) was phenomenal. She explained everything throughout the whole process of getting set up with a unit. Definitely recommend her.
Works when you start to downsize
Lola was wonderful. She explained everything and made sure we didn't have to pay for insurance or locks we already have. The facilities are almost brand new and she made sure we understood when to renew, the days to pay, and that the app can make things easier. She was a pleasure to talk with and rent from. We just rented today, making a reservation and walking in minutes later. Time will tell if anything weird happens, but so far so good!! If you need to rent a unit, and need someone with great common sense, see LOLA!
Lola, one of the managers here at this site is one of the best managers ever. She helped me when my unit got burglarized with calling the police and showing me how to eat fowl insurance. She is one of the best here at public storage so whenever you’re renting a storage, please get with Lola. She’s the best.
Dolores was a joy! Made the process smooth and easy
Lola is a pleasure to work with. Very helpful and super friendly. She makes the perfect property manager. Thank you so much for all your help and assistance!