Destiny was very helpful and made the unit switch easy!!!
Second time storing my car at this location and they always satisfy my storage needs.
Destiny delivered 5 star customer service! She drove to meet me at the location that was closest to me on my day off instead of making me wait a day and juggle a work day with their open hours. She explained everything very clearly and made the process fast and easy!!
Destiny was excellent! She showed me the ropes, the application and insurance forms, toured the facility.
Excellent service, Miss Destiny is very kind and helps you with any questions.
Destiny is very helpful.
She helped me fix my issues with the storage lock.
Great prices friendly staff. I would rent there again.
Great service very clean storage location helpful service from vanessa
Thanks for the great service Venessa. Great customer service
great service explain steps by steps my rent prices and insurance thanks to Venessa for the help
La señora vanessa atiende muy bien
wonderful service to miss venessa at the front desk explaining and showing me the perfect unit for a easy move in and very clean property
I received very good customer service from Venessa. She helped me find the best space for all my things. And helps me anytime I have a question.
Place is well kept. I got all the help I needed to rent out storage through Vanessa. She is great when it comes to customer care. Thank you!
Venessa is a great person she always help me. Thank you!!
Great and efficient customer service
Glad to have met Venessa who was of great help and set us up with a good unit at a great price. She was very helpful, resourceful and very friendly.
Thanks again Venessa you are the best!
Five stars!!!
Not only did Ms.Solis saved me time she also made the process hassle free. I recommended ask for her if you need assistance. She definitely knows what she is doing. 👍👍👍
Good service and very Friendly customer service and rep was Venessa she was very nice and informative made the search for a unit easy and she made sure got the right one for me needs
Thank you Venessa I really appreciate you. You answered my questions and everything
I got the best experience!!! 👌 100% recommended !!! Vanessa & Gabby They are the best
i love the customer service from ms.gabby the storages are very nice size and clean .
Nice place. Friendly staff.
Janell was a big help. She walked me though everything with no problem. Thank u
I recently had an excellent experience at the Public Storage located at 1601 E Belt Line Rd, Coppell, TX 75019. The facility is clean, well-maintained, and easily accessible. The staff is incredibly helpful and friendly, making the rental process smooth and straightforward. They took the time to answer all my questions and provided valuable tips for ensuring my belongings would be secure.
The variety of storage unit sizes available allowed me to find the perfect fit for my needs. Additionally, the security measures in place, including gated access and surveillance cameras, gave me peace of mind knowing my items were safe.
Overall, I highly recommend this Public Storage location to anyone in need of storage solutions!
Great service and Janelle is a awesome employee
Janelle is a very hard-working woman
I love the customer service! Very professional and on point! Definitely a friendly environment!
Jenelly helped making the process moving amazing. Thank you for the support and guidance in my trip.
Janelle!! Was extremely nice and went beyond her measures to help me in everyway....wish I could rate it more than 5 stars Thank you
Janelle Escobar was very helpful and got me set up with my storage unit pretty fast. She was very informative, answered all my questions and had a friendly vibe throughout the process. The storage units are clean and easily accessible. I highly recommend this location if you are in need of a storage unit. Thank you Janelle Escobar
Janelle Escobar Thank you So Much For Your Help. I Will Be Coming back soon
Janelle was great, provided excellent customer service and was able to answer any questions I had.
Just wanted to say the customer service was nothing less than the best from Janelle! By far the best experience I ever had thanks to her
I just wana say this is the best storage ive been to i can really trust my stuff here the staff is always profesional and the place stays clean ask for janelle she always so helpful and nice and helpful been hear for a while and never had a problem
Janelle is awesome thank you hun Manny
Janelle gave excellent service
I recommend this place it has the best service if in the future you want a service ask for Jenelle she will help you she always helps you in everything and explains everything in detail I recommend it she helped my grandmother
Janelle is an amazing worker she is nice sweet and very helpful
Thank you Janelle for being respectful and patient and being professional had the best experience here
Mya is heaven sent!! I had thee worst experience with Elijah due to his error in closing out my account(horrible customer service as well) I was locked out had a lock put on my unit and all access denied for over 2weeks. She happened to come by and saved the day while off the clock!! We need more people like her that actually care-Thank you so much Mya!!!!!
Maya was very helpful and got me set up with my storage unit pretty fast. She was very informative, answered all my questions and had a friendly vibe throughout the process. The storage units are clean and easily accessible. I highly recommend this location if you are in need of a storage unit. Thank you Maya.
I want to say thank you to E J at the Coppell location for being someone who cares about customer and is willing to help them. E J had a professional and courteous attitude and made my visit a pleasant one, and I appreciated that very much. E J, keep up the good work and casting the Blessings, and may the Lord continue to Bless you.
Monika is amazing and helped me right away! Very knowledgeable! She has a great attitude and can not rave enough about her!
I have been using storage units since I sold my 5 bedroom home awhile back. Since then, I've used several different places, but no one has compared to Monika, the manager over at the Coppell location. I had explained to her that I was in a 50 ft unit elsewhere and could no longer afford it. I had decided to get a unit closer to me and one that was AFFORDABLE. I was tired of some of these others raising their fees repeatedly and making us all move yet again. Monika was understanding and helped me find the right size for the right price. She has been genuinely caring, warm and compassionate, and extremely helpful to my situation. She offered a lot of valuable insight and is very knowledgeable. She knows her job well and is excellent when it comes to customer service. Monika goes out of her way to find the right unit for us. I may have to even get another unit there, but knowing that Monika is there, I feel good about it. I can tell that she works really hard to solve any problem as she answered all my questions and returned all my phone calls. The property looks very clean, so I don't understand why other posts have made comments about a rat problem? I haven't seen any nor have I had any problems in my unit for first month there. Maybe it has been permanently taken care of by the owners, but either way, I plan to check on my unit weekly. Overall, it was a pleasant experience all thanks to Monika. Btw, I love the phone app to access the gate! Nice touch!
Monika is very nice and knowledgeable. She made the check in and out process easy. The only downside is that insects have easy access. When cleaning out the storage, I noticed dirt in the back leading outside (maybe concrete)
Used this place to stage for an international move, the operator here Monika was amazingly helpful on every part of the process! Can’t recommend this place enough if you need some storage.
Monika at the Coppell location is awesome! She is very friendly and helpful.
Fantastic Customer Service. I went into the Coppell Public Storage with an issue regarding an invoice. Monika was so pleasant to deal with and she handled the complicated matter with determination, patience and kindness. She is a real GEM of an employee. I would highly recommend this Public Storage.
Monika is very friendly and takes time to explain all options and I wish I can give 10 star review.
Monika so sweet and helful. Thank you very much
I've stored my belongings at this facility for 6yrs now not to happy about the rising increases over the years went from $70 to now $268. The staff have always been helpful. The latest MONIKA has been wonderful she goes out of her way to fix a problem at the storage. God bless her they have a true gem 💎
La Señora Monica es muy amable y servicial, recomiendo este lugar 100%
Great location!! Monika is excellent customer service, friendly, professional! Very clean property!
Monika provided great service, very thankful to have used this facility
I rented a units for several years due to the C19 pandemic.
Staff was very helpful with affordability and rate changes over the years.
Recently moved and got out my items.
There were some logistical obstacles due to my work schedule and monthly renewal however again staff helped me out greatly.
VERY SPECIAL THANKS AND APPRECIATION TO MONICA, SHANNON AND TONYA for their follow up and taking the extra steps to assist me with some unpredictable circumstances completing the move
Wow! What an awesome and amazing experience! Monica at Public Storage really helped me to have a smooth transition in choosing the right size storage to protect all of my belongings. I have peace of mind in knowing that, I made the right decision to bring my business to Public Storage! Thanks Monica for your help, I greatly appreciate you , for going the extra mile and making , that ,I was completely satisfied with my decision. 😃👍🏼❤️
God bless you!
Patrice🙏🏼❤️😊👍🏼
The staff here is what makes the difference with this Public Storage Facility. Monika was absolutely amazing in helping us find the right unit and even a discount. She goes above and beyond with customer service! Highly recommend this Public Storage.
Monika was kind and helpful!
Great storage spot, I have 3 units currently. Access is easy and staff is friendly. Monika will take good care of you!
I'm wondering why owner only replies to the positive comments and ignores the ones that show horrible storage damage?? Now, I'm worried about my stuff that is there. Unless I'm missing it, but I don't see any acknowledgment of the rat damage photos or comments. Isn't someone there supposed to handle that stuff? On another note, here is another shout out to Monika to add to all her other good comments: she's very diligent about calling to remind of payments due and offering to check on options every time the owner raises the rent. She does try to get you out of tight spots and does as much as she can for the role she plays at this particular storage facility. I'm going to give a 4 star for now and hope my stuff is okay??
Monika is great. Super warm and friendly and was willing to go above and beyond to help me.
Wonderful location, very clean, great place to store your belongings.
Monica was very helpful getting me my storage space.
The manager is such a nice person and very helpful
Great place really clean and well kept. The people there are really friendly. Monika, you're best!
Monika was helpful and made my transition from Kansas City to the Dallas area smooth and less burdensome. I appreciate all the help they provided.
Monika helped me and was amazing! I highly recommend her and her service!
I was having some issues reaching someone at my unit’s location so I stopped into this location to ask for help. Susan was very kind and helpful in answering my questions and offered to be my point of contact if I needed anything from here on out. Thank you Susan!
Thanks to pleasant and helpful management; Monika, our move in was simple and hassle free. Will see you in the future. Thank you
Very good price and very good customer service.
Monika was very helpful when i made multiple visits to come get boxes for my move out. She is a great loving employee!
I came yesterday to look for a storage for my boat even though I wasn’t able to find the right size Monika helped me measure all the doors to see if I had enough clearance. She also called other public storages to check the clearance. I wish I would have foud something at the Coppell location because the staff is amazing and they go above and beyond to help us out.
Honestly the cleanest storage I been to and the space is amazing. Monica really helped me a lot. She guided me to my storage and made sure I was taking Care of. Thanks Monica
Monica at the Public Storage in Coppell, Texas was amazing! Had a great experience with her!! She was very knowledgeable, very helpful for me (I can’t walk well and she was so kind to help me) and she had way above customer service skills!
Monika is a delight to work with. She was very helpful and friendly. Would definitely recommend this location for storage needs.
Monica was amazing. She helped me find the perfect storage and was very patient with me. We looked though 10 plus storages to find the perfect one and give me a great deal. Her politeness deserves 100 stars. Thank you for all the help
Monika at this Public Storage location (1601 Beltline Rd, Coppell, TX) is an excellent person, willing to help customer. I will give her 10/10 star rating. I am very much satisfied with the service provided by her.
Monika has excellent customer service , she help us a lot to find the perfect unit for us, the storage was so clean
Monika is the best! She went out of her way and worked after hours (on Easter Sunday) to help me with my storage unit. Excellent customer service!
Monica is amazing!!!! She is the best manager there is ❤️ She is very helpful and patient with customers. Highly recommend this location
MONIKA SO VERY SHE IS SO WONDFULER BEST PERSON IN THE OFFICE.THANK YOU
Great place and great management
monika was so helpful i couldnt find my unit and she got it all sorted for me and was very friendly. great manager! definitely will be a return customer.
Monika was awesome. Got us taken care of easy peasy! Thank you!
Monika was so helpful for my move out and the multiple visits I would make. Always wanting to make sure that if there was anything she could help us out with just to let her know. It was a wonderful experience keeping my belongings at this storage facility. Too bad we had to move an hour away otherwise we would still be with her.
Monika took very good care of us!!!!
Monica was excellent in helping us move in. Hopefully my stuff remains safe. There was free insurance for me for 30 days!
My experience here at Public Storage was fantastic! Monika made our experience securing a new unit super easy and was extremely helpful. Everything was nice and clean as well! Overall was great!
Monika was very helpful!!
Hope PS Treats her with a bonus.
I recently visited Public Storage and received outstanding service from Monika. She was professional, friendly, and went above and beyond to help me find the perfect storage unit and made sure every detail was thoroughly explained. Despite being busy, she patiently answered all my questions and made the process stress-free.
The office and the building I visited were super clean and organized. I highly recommend Public Storage!
Went online to reserve a unit, needed up being to far from my home. Went to talk to Isabel at the location that the website routed me to so I could suspend my contract. I ended at a public storage closet to my house. I wanna thank Monika for helping me get into the right storage unit. Thanks for showing the different sizes. I was super lost and she helped me. I would recommend
Monika went the extra mile and found me a good unit, then helped me transfer to an even better unit in a simple and direct way.
Monika was very helpful and kind. I switched here from the Public Storage from McArthur Just becoz of Monika
I've been a customer here, rented unit for 3yrs+. Best experience. I would like to thank Monika today for reviewing my account and setting up the best deal going forward under a long time customer. Thank you Monika!!
Friendly, easy access, good security, clean facility... Thank y'all and special thanks to Mrs. Monica over there for being so helpful!!
Monika was nice and helped me settle in.
Thank you again for the good customer service.
I love this location I'm very happy I decide to store my things here. Monika is super friendly, very professional, and extremely helpful. She goes all out to help customers making sure that they're satisfied with whatever issues that they called about or come in person with. She tries her best to solve it. She is such a wonderful person. Thanks Monika for all your help. Truly appreciate all that you do.
My name is Ron and i have been a customer since summer 2023. Access to the property and my unit was very good. What made my experience great was the property manager Monika. My first encounter with Monika was a couple of weeks ago when she rode by my unit in cart and complimented me on our neat and organized my unit was. I recently met Monika again to discuss a recent rent hike and Monika advised me on my options. My last contact was with Monika today during my cancellation and i am sadden i will not see Monika again. Monika is a wonderful and warm human being, down to earth, with great interpersonal skills and Public Storage should use Monika as their prototype for promoting their product. Please take the time to thank Monika on my behalf.
Monika is always very helpful. She keeps the property in excellent condition, got the gate fixed quickly when it stopped working, sweeps and mops units before being rented. I have rented a unit there for several years very happy.
Monika is new to the place
But she is too good , helps me with my accounts and she is super experienced manager.
Monika, she was awesome in everything that she done to help this little senior citizen out on today...I wish you all had more csr representatives like Monika....She have made my day... ❤️❤️😁😁
Monika was very helpful in assisting at the property.
Monika was awsome, she was extremely professional and friendly, helped me understand everything. She deserves 5 stars...
We were greeted by Monica. She gave us thorough information. We were glad to see the office was open on Sunday morning with a live person. All my questions were answered. Customer service is very important to us. We were in a hurry and will be back next week.
I worked with Monika public storage coppell incharge. She is really good and helpful to customers.
There’s not usually anyone at the property but finally got the DM Alex and she was prompt to answer and handle my issue. Only reason for the 5 star review
Thank you Brian ! I must say that he exceeded my expectations in every way possible. From the moment I walked in, he greeted me with a smile and was eager to assist me with all my storage needs.His professionalism and customer service skills were impeccable, and he went above and beyond to make sure I had everything I needed. Brian was very patient and understanding, and he assisted me with some challenges I had regarding my previous storage.His knowledge of the facility was impressive and he took the time to explain everything in detail, making sure I had a clear understanding of the options available to me. I felt confident in my decision to rent a storage unit from Public Storage, thanks to Brian.
Overall, I highly recommend Public Storage and working with Brian for all your storage needs. He made the entire process stress-free and enjoyable. Thank you, Brian, for your wonderful experience and outstanding customer service!
Clean and Safe Environment 🤗
This is a great location on Belt Line in Coppell.
Tee was great with her help. Confused and made the transaction to transfer smooth and easy
Fantastic help when the place down the street was closed! We are now Public Storage fans. Holly was quick, precise, and helpful.
Great place. Tee was a very helpful, friendly person.
Tee was great. Thank you for your prompt service and making this an easy experience
This review is a shoutout to the Manager Tee. She was amazing, friendly and provided wonderful customer service to us. Over the last weeks, we have used three different storage units, ranging from their smallest option, the 5x5 to their 15x20 option. She has been nothing but helpful in assisting us with our move in and move out from each unit based on our fluctuating storage needs. It was my first Public storage experience and I have to say that this location gave me nothing but positive vibes. Tee is gem and should be valued and appreciated for the care and standards she has for her customers and others.
Thank you for being so helpful with my rental. Tee was great.
Tee was amazing , she helped me so much with a small i conviene I had. Thank you guys so much as well as the other 2 employees. 10/10 recommend !
Tee was awesome. So impressionable and helpful. Very nice and made everything right with our first time renting a storage unit.
Tee was great. Thank you for your help
Tee was very helpful, professional and knowledgeable about the property in renting units. Came in for information but will return to rent.
My experience with working with Tee (Property Manager) at the Public Storage unit at 1601 E Beltline Rd, Coppell, TX has been exemplary. Tee is knowledgeable, professional, courteous and quick to help where she can. Tee is a rock solid valuable employee in my book. The property is clean and well maintained.
Highly recommend this location! Kaylah and Tee were really helpful and accommodating. They made a stressful situation a great experience for us. Both our booking and cancelation went very smoothly thanks to them.
Tee is always great with her customer service. Thanks girl
Tee was extremely helpful during my visit today. Thank you so much for a seamless sign up for my storage unit.
I was helped by Kayla. She was very friendly and got me a unit in no time!
Kaylh & Tee we’re great! Thanks for the help, would recommend!
This place is awesome! Tee and Kaylah were very helpful in regards to the rental process. Very clean location.
Kaylah and Tee were very helpful in making my reservation. They helped me with all my questions, would recommend them to anyone!
Tee gave great service. Thank you for your help and getting me in to a storage space.
I am posting this to give Ms. Tee some much appreciated recognition for her help with my accounts. She went above and beyond and took the time to help me with the problem that I was having, she could have said I can't help you with that...but she didn't and I am thankful to her for helping me. Ms. Tee, keep on being a Blessing to others and GOD will continue to Bless you.
Tee and staff has always been helpful with questions i have and with my transfer.
Great storage space for anyone looking for a safe place to store your stuff!! Also the customer service that Te (the employee) gave me was excellent and diligent and made sure all my questions were answered and that I was taken care of. Great job Te!! Highly recommend!