Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 3750 Marsh Lane, Carrollton, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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Unit Size5'x5'Online price$ 11/mo
Unit Size5'x5'Online only price$ 11/mo
Small 5'x5'- Ground Floor
- Inside Unit, Swing Door
$ 11 /moBest Price Label+ one-time $29 admin fee
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Unit Size5'x5'Online price$ 11/mo
Unit Size5'x5'Online only price$ 11/mo
Small 5'x5'- Ground Floor
- Inside Unit, Swing Door
- Near Door or Elevator
$ 11 /moBest Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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Unit Size5'x10'Online price$ 18/mo
Unit Size5'x10'Online only price$ 18/mo
Small 5'x10'- Ground Floor
- Inside Unit, Swing Door
$ 18 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x10'Online price$ 20/mo
Unit Size5'x10'Online only price$ 20/mo
Small 5'x10'- Ground Floor
- Inside Unit, Swing Door
- Near Door or Elevator
$ 20 /moBest Price Label+ one-time $29 admin fee
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Unit Size5'x15'Online price$ 52/mo
Unit Size5'x15'Online only price$ 52/mo
Medium 5'x15'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
$ 52 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 54/mo
Unit Size10'x10'Online only price$ 54/mo
Medium 10'x10'- Ground Floor
- Inside Unit, Swing Door
$ 54 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 68/mo
Unit Size10'x10'Online only price$ 68/mo
Medium 10'x10'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 68 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x15'Online price$ 69/mo
Unit Size10'x15'Online only price$ 69/mo
Large 10'x15'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
$ 69 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x15'Online price$ 96/mo
Unit Size10'x15'Online only price$ 96/mo
Large 10'x15'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 96 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x20'Online price$ 126/mo
Unit Size10'x20'Online only price$ 126/mo
Large 10'x20'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Vehicle Parking
$ 126 /moBest Price Label+ one-time $29 admin fee
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Unit Size10'x25'Online price$ 149/mo
Unit Size10'x25'Online only price$ 149/mo
Large 10'x25'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Boat or Vehicle
$ 149 /moBest Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Storage Near Carrollton, TX 75007
Self storage in Carrollton is conveniently located along Marsh Lane, near I-635 and within easy reach of Addison, Dallas, and north Dallas County.
Small Storage Units Near You in Carrollton
Commuters, frequent travelers, or professionals working near Addison, Dallas, or along I-635 can store personal items, work supplies, or seasonal gear in a 5x5 storage unit. These compact units are ideal for boxes, files, small furniture, sports equipment, and items that no longer fit comfortably at home or in the car.
Families and residents in Carrollton, Addison, and surrounding Dallas County neighborhoods can use a 5x10 storage unit to declutter shared living spaces. These units are well-suited for recreational gear, folding chairs, coolers, luggage, sporting goods, and off-season clothing and extra household items that tend to crowd closets and garages.
Medium Storage Units Near You in Carrollton
Apartment and condo residents near Marsh Lane or along I-635 can store duplicate or bulky furniture in a 10x10 storage unit. Couches, coffee tables, dining sets, shelving, and extra kitchen items fit comfortably, making these units helpful during moves, downsizing, or home updates.
Large Storage Units Near You in Carrollton
A 10x15 storage unit provides added flexibility for larger household and recreational items. These units can accommodate bicycles, mattresses, larger furniture pieces, and multiple rooms' worth of belongings, along with outdoor gear and storage bins that need to remain accessible throughout the year.
Homeowners in Carrollton and nearby communities planning a renovation or transitioning between homes can store the contents of multiple rooms in a 10x20 storage unit or a 10x25 storage unit. These spacious units can hold furniture, appliances, boxes, and decor from a three-bedroom home, making them a practical option while remodeling, relocating, or organizing long-term storage needs near Marsh Lane.
Carrollton Public Storage offers a range of indoor storage units, outdoor storage units, and climate-controlled storage units to fit your needs. After stopping by your unit, unwind with dining or shopping nearby at Addison Circle or The Shops at Willow Bend, or enjoy outdoor space at nearby parks and trails, all just a short drive from Marsh Lane.
Use our eRental program to book a contactless move-in and enjoy modern self storage that's built for your needs.
If you are still looking for storage units near you in 75007, we have locations throughout the Carrollton and north Dallas area.
Convenient Self Storage Near You in Carrollton
Looking for storage that fits seamlessly into your daily routine? Our Carrollton location makes it easy to stop by before work or after errands. Declutter your home or office without going out of your way.
Available Storage Unit Sizes
From compact locker units designed for boxes and seasonal items to larger spaces that can hold furniture and household belongings, there's a size to match your situation. Choose the right amount of space so you can organize efficiently without paying for more room than you need.
Drive-Up Access
Why carry heavy items farther than you have to? Drive-up access allows you to pull your vehicle directly up to your unit, making loading and unloading faster and more convenient. It's a practical option for bulky furniture, equipment, and frequent visits.
Climate-Controlled Storage
Climate-controlled units provide a more consistent environment for items affected by temperature and humidity changes. These spaces are commonly used for electronics, wood furniture, important documents, and seasonal clothing that benefit from added care during storage in Texas's variable climate.
Uncovered Parking
Need a place to keep an extra vehicle out of the driveway? Uncovered parking offers a simple solution for storing cars, trucks, or trailers when space at home is limited. It's a convenient way to free up room without committing to long-term garage storage.
Covered Parking
helps shield vehicles from sun, rain, and storms. This option works well if you want some coverage from the elements while still maintaining easy access.
Enclosed Parking
provides a fully contained space for vehicles or equipment that need added separation from outdoor conditions. These units are ideal for long-term storage or when you want everything kept in one enclosed area.
24/7 Access Storage Near You
With 24/7 access options, you can retrieve or store items early in the morning, late at night, or whenever it fits your routine. This flexibility is especially helpful for busy households and business storage needs.
Other Amenities & Services
Additional features help simplify your storage experience from move-in to move-out. Well-lit areas, convenient access points, and available moving supplies for sale make it easier to organize, transport, and store your belongings.
Cheap Self Storage in Carrollton
Finding affordable storage doesn't mean sacrificing convenience or flexibility. Budget-friendly options allow you to store your items while keeping monthly costs manageable, whether you're downsizing, relocating, or reorganizing your space.
Promotions
Take advantage of special offers available for new customers. Promotions vary by location and season, so check our current rates online or speak with our on-site team to learn about any active discounts that could save you money on your storage rental.
Billing (how it works)
Managing your payments is simple and flexible. Customers can make one-time payments or set up automatic monthly payments through their online account. Your account also lets you update payment information and view billing history at any time.
On-Site Property Manager
Our experienced property managers are here to assist you every step of the way. From helping you select the perfect unit size to answering questions about access and amenities, our professional team is committed to providing excellent customer service and ensuring your storage experience is smooth and stress-free.
Directions
Directions from the North
Drive south on I-35E. Merge onto I-635 East. Take the exit for Marsh Lane and turn right. Our facility will be on your right.
Directions from the South
Drive north on I-35E. Merge onto I-635 East. Take the exit for Marsh Lane and turn right. Our facility will be on your right.
Directions from the East
Drive west on I-635. Take the exit for Marsh Lane and turn left. Our facility will be on your right.
Directions from the West
Drive east on I-635. Take the exit for Marsh Lane and turn right. Our facility will be on your right. Find us near Marsh Lane and I-635.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Explore our Carrollton, TX Storage Units on Marsh Lane
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Features can vary widely by location, so reviewing your facility's offerings is recommended.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Features can vary widely by location, so reviewing your facility's offerings is recommended.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Resources from the Help Center
How Self Storage Works
If you've never rented self storage before, we're here to help.
Making a Reservation
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Features & Amenities
Your storage needs are unique. Find out which features and amenities are right for you.
Moving In
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Reviews ( 581)
Terrible. Just terrible. Staff is NEVER in office and phone calls just put me in the loop of the same thing over and over again which is so damn annoying. I have been trying to get a hold of these people for 3 DAYS STRAIGHT. I even stopped at the office and NO ONE in sight. I waited outside for nearly 2 hours waiting for a staff member yesterday and still no one. I hate this public storage and I might have to just try a different public storage that isn’t this one even being miles out.
Very good attention
Ericka helped to find the correct storage unit.
Ericka helped us a lot, made sure the moving process is as easy as possible.
Muy amables y buen servicio del personal, buen español
Ericka was great! Thank you for your awesome customer service.
Great customer service from Ericka. You don’t find service like this anymore. She answered all my questions and genuinely showed care about my transaction. I highly recommend this company for having such a caring and knowledgeable employee.
On Pricing BEWARE before you use Public Storage ... They have the most PRICE increases out of the 3 storages I use. They have gone up 100% in a year. FROM $37 TO $77 My other 2 have not gone up in 3 years . The staff is great 5 stars
Very good customer service. Thanks to Gerald. I highly recommend for your storage option
Erika was very helpful!!!
Jonno was awesome and very informative
Ericka was amazing she greeted us a beautiful smile and showed us a storage. I appreciate her excellent customer service.
Ericka is the best ! She helped me out with my storage.
Erica and Everyone who has ever served me at this property (MARSH&ROSEMEADE) have been phenomenal! Keep up the great service.
I had a fantastic experience at Public Storage, and they really saved my holiday season. I lost my key to the unit right when I needed to grab my Christmas decorations, and I was pretty sure I’d be out of luck. But Ericka and the team went above and beyond to help me out. They were so kind and efficient in getting me sorted with a new key and making sure I could access my stuff in time. Thanks to them, I got everything I needed and was able to enjoy the holidays stress-free. Five stars for AMAZING customer service!
If they had six stars I would give them six! Very easy and affordable! Thanks a lot Public Storage!
Literally can't even signup, and their customer service is a joke.
Tried to complete a reservation, but their online payment portal was broken, and wasn't accepting the payment; checked and it wasn't an error due to a missing field. I tried on two different computers and neither worked.
I then check to see what their officer hours were, but it wasn't listed on their website. I called office, and got routed to their general customer support, to verify when they're hours were, they said I would need to make an appointment for the next day. I said "really, I can't just drive by their and see them". They said I could try, but they couldn't promise. I asked them what time the office closed, and they said they believed it was at 6pm (they weren't even sure). This was about two hours before they closed. I drove by their about 5:20pm, but it was closed.
So broken online portal, oblivious customer support, and office hours are apparently whenever they apparently want it to be.
Skip.
Awesome location and service. Thank you Ericka for being so helpful in the office and promptly taking care of our needs. We appreciate your service.
Ericka was great! Good times!!!
Awesome service!
Very helpful on move in.
Erika was very helpful
Fixed my broken lock
Thank you so much for the service 💪
Ericka very sweet and very helpful, fast prosses 😊
Great customer service from the office team. Clean and secure facility.
Ericka was a huge help and made it very easy to get my storage space set up :)
Erica was very very helpful and a really sweet person. Thank you for having some one who has wonderful customer service.
Ericka has been very helpful, she’s also has great customer service skills.
Erica is WONDERFUL!!!! She really cares about people and their property and is willing to do whatever it takes to help you out! She really made my day! :)
As far as storage facilities go this place is great. The staff is always super helpful. Especially Mrs. Ericka she is the nicest most understanding manager I’ve dealt with in a while. DEFINITELY RECOMMEND
Gerald was very patient and knowledgeable. He helped me rent a space and was very friendly
Very impressed with this Storage facility. Erica was very friendly, patient and helpful. She was very courteous and answered all my questions. She made the entire process hassle free. Great prices, nice staff and great place. 5 stars and would highly recommend to anyone.
Public storage is great. The one on Marsh is so convenient. Gerald the property manager was so helpful.
Ericka was great!!
Ericka ia AMAZING!
Ericka helped out tremendously!
Ericka was very helpful!
Ericka was great ! Thank you for patience and understanding
Very nice
Ericka was awesome and very helpful! Made sure we understood everything and gave us all the info we needed!
Excellent service. Thank you Ericka!
getting the agreement in place was very seamless and I had no issues. I’m taking two stars off of this updated review. because
It’s a completely computerized system and the fact that the code in the app and the code they gave me matched, but still wouldn’t let me access the facility or unit with my first truckload for storage is more than a little aggravating.
No one was onsite, no sign in the window, and the number in the app goes to a voicemail box.
Luckily the number on the door worked and they were able to assist - but that doesn’t excuse the lack of continuity or poor experience.
Update: Local store manager contacted me (great customer service!) and I’ve changed this to 5 stars.
Ericka was very helpful and everything went smoothly with getting a storage unit reserved.
The rental increases RANDOMLY are insane. Time to move.
Excellent services les recommended carlos!
Erika and Ian were such great help, I couldn’t get in our out with the code I received and they helped me change it.
Carlos was very friendly
Erika was very helpful with our storage very kind and
Ericka is great and so glad I got to work with her, very nice and respectful! Helped me out a lot!
Erica? Erika? Ericka? Was very helpful with looking at the stores within the area! She was very kind and patient with me with all my questions. Definitely can recommend this store for anyone wanting to rent!
Ericka was super helpful and kind while I had a storage at public storage!
It was a pleasure to have had Ericka assist me today. She had a smile, she was personable, and very helpful. Thank you, Ericka.
Rent went up by $30 with no notice. I called and they said "it's in your contract that rental rate could change at any tme" I asked how to close my account and Representative did not even try to offer any other options.
Carlos help in my time of need from dirty shipping company who lied about shipping my car. Great customer service.
I LOVE HOW MR ROBERT GOT ME RIGHT REAL QUICK HE MADE ME FEEL LIKE HOME HE ANSWER ALL MY QUESTION HE FOUND ME THE PERFECT UNIT GOT ME OUT IN NO TIME ALL IT TOOK 5 MINS AN I WAS DONE HIS CUSTOMER SERVICE WAS SO AMAZING I JUST LOVE HIM HE VIBE WITH US LIKE HE KNEW US THANK YOU AGAIN FOR YOUR SERVICE 🤞🏾
Ericka helped us out at this facility and she was amazing! She saved us hours in our busy day! This facility was very helpful and got us out the door quickly.
It's also a very clean facility.
The best experience I've had at a storage place so far thanks to Ericka
Paid for indoor storage for climate control only to have water in our unit after finding out that they patched a hole in the ceiling with duct tape. They’ve been dodging our insurance so we haven’t been able to replace our thousands of dollars in music equipment. They then locked our unit. Mind you we prepay and do not have a payment due for months. They’re just being petty. Can never get ahold of staff or property manager.
I talked to someone name Robert and he was so helpful. Thank you Robert for your help
Please don’t rent from Public Storage. Not only are your things unsafe. They bait you in and then increase your rate by 145%
The staff are very friendly and welcoming.
Erica was so Helpful and nice!!! 10/10 experience!
Ericka was amazing!! She helped me get setup on auto draft and answered all my questions.
Ericka, a great manager of this property has been exceptionally helpful and kind. Her knowledge of storage rental and competitive prices within this region made making a decision to rent here was spot-on!
Great service
Ericka was terrific she helped me out allot great customer service
Ericka es una excelente trabajadora! Es muy amable y muy servicial! Y siempre resuelve todas mis dudas.
Wonderful service ericka
Great service the person who attended me was very friendly and helpful
Tkeyah was very professional, friendly, and very knowledgeable. 11/10 service.
Erika was so helpful and great
The woman that worked with me today was awesome her name is Tkeyah ....
Excellent Service!!!! Tkeyah Was Great With everything!!
Tkayah was very helpful fast and friendly service
Erica helped out with everything and answered all my questions. She is amazing and I couldn't ask for anyone else to help me. If you ever go here ask for Erica!!!
Ericka was so helpful, kind, and understanding. She answered every question I had. Her customer service skills are top of the line!
Erica was the biggest help today!! Thanks!!
Amazing team! Great facility!
Erika was Great!
Erika was so helpful and nice! She made moving out of my mother's storage very easy. I highly suggest this facility!
Ericka at the Marsh location has some of the best customer service around. I recommend her anytime!
Ericka was Amazing
Good job
Tom and Erika are super good associates!Very helpful and informative about the storage place. Thanks, Aloha Janes
Ericka is the best.
Great service today. Thank you!!!
My experience at Public Storage on Marsh Lane with Ericka was very good. She was knowledgeable, efficient and friendly. I appreciate it.
I was given great care and assistance at the 3750 Marsh Street, Carrollton location! Thank you, Ericka.
Excellent service and a really decent price and very professional.
Ericka was very professional, friendly & very informative.
OMG, Ms. Ericka was such a breath of fresh air. My friend and I came into the office to make a payment on her storage at the very last minute. Ms. Ericka was very professional and extremely accommodating. After such an unpleasant afternoon it sure made my evening. Just knowing great customer service is STILL ALIVE!!!. THANK YOUUU MS. ERICKA
Love this place
Excellent in all ways! Thank you so much.
Excellent service from Erica!
My experience here today was amazing! I’m moving this week and needed a storage space last minute. I received a promotional of $1 plus $29 as a first time customer and Erica was extremely helpful and sweet!
Great service Robert was friendly and super helpful
Had a least at one place, but didn’t like, so went to Public Storage. They were great, Erica was extremely professional and courteous, answered all of my questions, and helped me find a great unit!
Absolute amazing customer service from the lady at the front desk. She was very considerate in helping me to locate my unit on property, friendly, and approachable. I am a happy customer! 😎
Good customer service.Ericka was Very helpful..
Mr Erika is a wonderful representative
Erica is wonderful!
Suuuuuuuper great service from Ericka! She was able to help change my email where others couldn’t, AND helped me lower my rate! Thank you so much!
People in the office know what they’re doing. Great place to come and store your things.
Ericka at the Marsh lane Public storage location was amazing! Great customer service!!!
Great public storage. Ericka was very nice to us, great customer service.
Donald was great with helping me with all my storage needs. I would recommend this storage to family and friends
Awesome location! Super customer service! Robert is the best🤩
Robert was very friendly and helpful. very kind.
Robert was a great help. Thank you for being there for me.
Robert was extremely helpful and great customer service!!
Yessi was great she really help me out today, great location to store your furniture
Robert was very helpful in finding me an appropriate storage unit and explaining the price structure.
I don't know yet. I rented a storage room but didn't need it afterall so I called for a refund. After a second call , there is a dispute opened to get my money. So it looks like I won't get it back since I have to keep calling.
The worst public storage I have ever been to in my entire life. It sinks, access codes don't work and don't bother calling, phone number is for decoration purposes only.
Posted business hours are from 9:30 am to 5 pm. I was outside waiting from 9:30 until 1 pm with office closed and no one answering the phone. Will be contacting corporate.
Terrible. Just terrible. Staff is NEVER in office and phone calls just put me in the loop of the same thing over and over again. I waited outside for nearly 2 hours waiting for a staff member. I was also limited to being here until 5PM while everyone else is limited to 9PM. Driving a couple extra miles is definitely worth it for a completely different public storage that isn’t this one. Not to mention the area is completely filled with the aroma of deer ankle and raccoon feet.
Terrible management. No one is ever at the office. Don't even deserve the one star.
In February this year, I rented a storage unit at Public Storage to store some of my belongings. After May, I went abroad and didn't visit the storage unit. Around July 20th, when I wanted to retrieve my items from the storage, I found that my key couldn't open the lock. During this time, I used WD40 to lubricate the lock, but still couldn't open my storage unit.
I inquired with customer service, and they suggested either finding a locksmith or having them cut the lock open. To have the lock cut, I needed to sign a consent form, which I did on July 22nd. On July 25th, the storage facility staff notified me that they had cut the lock and replaced it with the new lock I provided.
When I went to open the storage unit, I found two cut locks on the ground. One was the lock I had lubricated with WD40. I tried inserting the key to see if it would work, which of course it didn't. But when I inserted my key into the other cut lock, I found it worked perfectly normal. I felt very uncomfortable at that moment. This means anyone could damage my storage lock without my consent and replace it with a very similar lock.
I went to ask the office staff, and they only told me to check if anything in the storage had been stolen. What does this imply? They seemed unwilling to take any responsibility for this behavior, which made me completely lose trust in this company.
Tewana was great! Easy process
Clean spaces and very helpful staff.
Great experience from beginning to end. I will definitely use their services in the future again. Yessi was very professional and had the best customer service!!!
Did reservation on line, requested climate control unit. I got there unit is outside and is not size I requested. Management did not care to help fix issues without additional cost. Wouldn't recommend this location.
We have been renting units from this location for many years. We have never had any problems and are always met with courtesy and kindness from the on site manager Veronica, she’s the best! I highly recommend this public storage location
Rebecca watkins
Had the pleasure of being assisted by Willie, who was on his first day at the job! Commendations to his outstanding service. He ensured that I secured the best spot for my storage unit, and explained everything clearly. Friendly, well-informed people that will take care of you over here.
I use the wrong storage and was terrified I had lost all my belongings but thanks to VERO an employee on Marsh public storage was able to locate my belongings and helped me to get my account accurate and paid. So grateful for her support and help. If you ever need a storage go to Public Storage on Marsh and Rosemeade. She’s great on customer service and knowledgeable on the storage space. Very Professional
Muy bueno trabajo muy amables
Veronica is awesome!.helped me know I was behind when I thought my payment went through.also gave me tips on how to better maintain my storage.thank you!
Customer service was very good and pleasant. Me experience was good. I was taken care of and got a great deal on my storage unit. Thank you
Do Not Rent Here!!!
Ask for Veronica she will help you with storage.
The lady was so professional, kind and perfect
Good management. However I have an issue with the constant increase in rental fees. Totally unacceptable. There is no way costs have increased at the same rate as their fees.
Therefore I am removing my stored items and taking my business elsewhere.
Veronica was very helpful when I got locked out of the building and couldn't lock my unit. Kept my stuff safe and sound until I could get back to put my lock back on.
There was a little hiccup in the beginning but Vero made it right and then some! Def love the customer service!
Justin is great. Has a positive attitude, extremely helpful. He makes you feel like you are all that matters.
The staff was wonderful and very helpful
Really clean and the staff is so friendly
Candie was great help in completing my rental.
I came in on a very stressful situation. Initially I did not want to have to deal with standing at a desk to get this done , but luckily I had Hunter helping me! He was nice , had every piece of information for me, and turns out it was his 1st day! Which I didn’t even know till I was leaving. Alex and hunter got me everything I needed and had me on my way in no time at all! Would recommend this location to everyone needing storage space!
Valerie and Ed at the public storage in Carrollton on Marsh Lane were extremely helpful and had excellent attitudes, I highly recommend them.
My initial experience was great. I didn’t have any issues until it was time to move out. I called and told the representative that answered the phone that I moved out of my unit on 5/26. Public Storage requires that you inform them of your intent to vacate by the 28th of the month. The representative said that he would put it in the system and I would receive an email confirming the move out. I never received the email but thought that I should be fine since I spoke with an actual human. 7 days later, I receive a notification from my bank that I was charged by Public Storage. I try to call this Public Storage location several times but I am unable to get a hold of anyone. So I drive to the location. I arrive somewhere around 4 pm on a Friday afternoon. There isn’t anyone in the office. There is a phone number on the door that says call this number if you need assistance. I call the number but I am unable to get a hold of anyone. I eventually call the customer service number and they tell me that they do see that I called in the appropriate amount of time to say that I had moved out. I am currently waiting on a refund. I’ll be back in a couple days to provide and update.
Excellent and professional management.
Valerie was amazing. I walked in with a specific request within 5 minutes she had me all setup. I will personally say this is the best experience I have had in a long time from a customer service perspective. I will give her 10 out of 10
Rude service. Bad customer support.
Something spilled in the hall and into my daughter's storage and the clerk was unaware but mention to my daughter that she would have to pay for the mess. In addition, the clerk got an attitude because we demanded the mess be completely cleaned up. In fact, I myself cleaned what the clerk didn't clean.
Just left this place close to closing time Valerie was AMAZING! This was my first time getting a storage she extended herself and was very patient! Most definitely recommend her she went the extra mile for us and smiled the entire time! Thank you sooooo much 10/10 highly recommend!
Best storage place in town
This is review 2 of 2.
On the other hand, I met Jennifer while she was on property duty recently (one of the few times I had seen someone other than renters) and I have to give her props for her professionalism, friendliness and eagerness to provide service. Additionally, I met Valerie and, although the interactions were very brief, I got the same vibe of professionalism and interest to improve the customer experience from her as well. For this reason, I am giving 5 stars
I hope, as the new manager, Valerie will address the concerns mentioned in my first rating. .
This is 1 of 2 reviews.To make me happy as a customer, I want a manager on-site during the posted hours of operation, a heads-up to inform me about changes to unit access times resulting from renovations (or whatever the case may be) so I don’t waste my time visiting my unit to only find out I can’t get to my property once I am there and the grounds to be kept litter free. Since my first month of rent in July, this has NOT been the case. I will say the new paint job and renovated office look nice but it’s hard to really appreciate it when there is an obstacle course of furniture and trash I have to navigate around to get to my unit. Because of the aforementioned, my rating is 1.
Valerie was so nice she help me out she made sure I was help I really appreciated her for anything she done for me she took her time found me sound I needed I highly recommend her on every thanks Valerie
When I arrived to facility it's was closed and nobody at the office, manager not picking up a phone. Was waiting over an hour and still nobody...1 star!
No one will ever get your stuff. Not even you. Need help with a problem? Don't worry, no one will be in the office during office hours. Gate has been broken all weekend: the weekend I needed to move out. If you want professionalism and service, try a different location.
Easiest transaction without personal interaction I've ever had by far. Easy to find unit and love that they have ramps and stairs, the ramps are a major help. I like the security door as well. The app makes things much easier too.
Kelsea was very helpful and full of life. Very helpful and nice. Great personality and service!
Kelisa was So helpful went above and beyond to make sure we have everything we need her customer service skills are great and her personality and brightness is also appealing keep up the great work girl
Kelesa was great! Love her personality and she made my transition very smooth.
Nicole is very professional and helpful. Customer service off the charts!!🔥
Kelesa have been top notch and her customer is awesome if your every In need of a place to store
anything public storage at Marsh Lane & Rosemead rd
Great customer service! Kelesa was very helpful! Thank You
Even after having ‘a very delinquent’ account. Skye here helped out in every single way possible, answering all questions I had, helping process all my outstanding balances. Very based and personable. I’ve only run into friendly staff and have received good service from Public Storage but Skye takes the cake, staying on the line waiting to confirm for emails to arrive, the works. 10/10, 5-stars out of 5-stars
Great attitude Kelesa did her best to help me. Thank you for great service
Went here for boxes....out to lunch never came back...lost my business
Kelesa was awesome. Best service I have ever had. She is a jewel!!
Nicole was pleasant, patient and helpful. Thank you!
Easy signup and easy no hassle access.
Today I went to rent a space and the Manager Kelesa helped me. She was very kind, respectful, and was willing to work with me. the service was great and i highly recommend.
Kelesa and Nicole were phenomenal. They truly represent what customer service is all about. Kelesa went out here to way to take care of needs. She really knows her process and was very informative. I was already having a rough day and they made it better for me.
Kelesa is the most amazing helpful kind
Consultant!! She helped me so much!!
Best help ever!
Nicole is also very nice and helpful
Kelesa is the best very helpful,friendiy
Small entrance ways
Best place I’ve ever had a storage unit at hands down!
Expensive!
The most painless and friendly experience of getting storage with the manager, Kelesa! We got an amazing deal and it was super easy to see the room and get the key super fast! I highly recommend this storage place!
Excellent