Very friendly and helpful representatives both setting up the unit rental and upon closing the account when vacating. The app made access to enter the property seamless. The property was secured, safe, clean, and well maintained.
I’ve been impressed by their customer service. I’ve had some horrible experiences at other units in Austin. Patrick was kind, patient and available to meet me on site to answer all my questions making me secure and confident about my decision to use their facilities. Thank you!
We’ve been at this facility for over one year. We couldn’t be happier. This organization is professionally run, clean, safe and efficient. Highly recommend. Todd, the manager is fantastic and truly cares about his clients.
Patrick was very helpful and an asset to your company
While I was at my storage unit today, I accidentally broke off the key in the lock. Luckily for me, the area manager (Troy) happened to be there. He approached me and asked if I needed assistance. I explained what happened and he went to work and drilled the lock out….saving me a significant amount of time. He was patient, polite and knowledgeable. He is clearly a valuable asset to Public Storage. Great job, Troy!!
Great storage. No complaints, very secure and safe storage, well worth it. If you ever need anything, Troy is great there and was happy to help us with our issues. Highly recommend
Top-notch customer service!
Marry helped me get a storage unit at the beecaves location and she was very helpful over the phone and made things easy. Even gave me a good deal she was amazing
Wonderful professional staff. Very helpful!
The property manager is Justin. He is really friendly and does a great job keeping the facilities clean and tighty. One of the best experiences I've had from a storage facility. If you're on the fence about renting, do it!a
Nice facility, Andy was so friendly !
Aaron at the Bee Cave facility was immensely helpful! Went above and beyond to help resolve broken lock issue and getting us routed to a new storage unit
Justin did a great job. This location is very clean.
Bob is awesome. Super helpful and great customer service!
Safe and secure. Bob is great and super helpful. Would recommend to anyone.
I think I remember her name as Susan if not mistaken but she was very helpful , and very polite and welcoming , good southern drawl haha
Susan was amazing, she made sure I was getting the right size storage at a great price!
I had an amazing experience at this location! The prices are reasonable, it was professional and the unit was clean. The lady that helped me was great! I think her name was Susan, she was kind, very helpful and even made me laugh which was nice after a long day of moving!
Brandon and Aurora both helped me out they are some of the nicest people and you can tell they take pride in there work. Thank y’all again Brandon and Aurora.
Brandon is the absolute Best he found a unit at this location closer towards my house. He is very friendly, quick and efficient.
Great working with Aurora
RJ was so helpful! He worked so hard to help me figure out what would be the best option. Very happy with my experience here.
I needed a quick storage unit for a few months. RJ helped me on many occasions while I was there (lost key, move in, move out etc). He was attentive and helpful.
RJ & Bob we’re super helpful today!
I recently had an excellent experience at public storage on Beecave Road. RJ, the manager….was very professional and extremely courteous upon my visit. The facility is in excellent condition and RJ walked me back to the unit that I rented. He was very knowledgeable and thorough in explaining the hours of operation and overall regulations of the facility.
Thank you RJ for your professionalism and your enthusiasm!
Brian has great customer service. I would highly recommend him to anyone.
Brian in front office has great customer service!!!
Brian is one of the best customer service reps I have seen in recent years. He let me know how everthing worked, gate access, loading elevator, passcodes, etc. I have never rented storage space before, so everything was new. Thank you, Brian and Public Storage, for making it easy!
Bryan was great to deal with!
Rj was very helpful with me today
Brian in the front office was very friendly and has exceptional customer service. The property has never looked so clean every time I drive through he is always cleaning and asking if anyone needs assistance as he passes by. I'll continue renting from here and send friends and family here to rent.
I've been working on clearing out our storage unit for the past two days, with more work ahead the next two. Brian has been absolutely outstanding in answering my questions, providing assistance and suggestions and taking a genuine interest in my experience. He is an outstanding representative for Public Storage and his customer service could not be better. Sorting through belongings and moving is never a fun experience, but Brian has made it far better and he has exceeded all expectations. I could not be more impressed with him.
Brian was really a big help with helping me get my storage unit, I recommend coming to the location.