Public Storage Self-Storage Units at 3901 River Drive, Columbia, SC

Kristin is very polite and a joy to work with!

Tangie was a great representative, helped me with all my storage need..I definitely will recommend my friends and family

Kristen was very helpful and very knowledgeable!!!

Kristen was the best ! It was such a pleasure to be helped by someone so knowledgeable and understanding. She answered all of my questions and made sure that public storage was the right fit for my needs. I’m so glad Kristen was there to help me

Kristen was very helpful and very professional and nice 👍🏾

I had the best experience at this location. Kristen has phenomenal customer service skills. She was extremely informative and listened to what I said and knew exactly what I needed. I highly recommend this location for all your storage needs. Ask for Kristen and she will take care of everything.

I’ve been at this storage unit since 2022 it’s 2024! I opened my unit today to see rat dropping all over my unit and damages to my furniture I’m so hurt. My belongings had sentimental value and yes I can file a claim but whose to say I’ll even get anything!

Kristen is absolutely awesome! Very personable and helpful!! We need more like her!! 😀

Great storage place. Kristen was very helpful and answered all of my questions. I will definitely be recommending this storage location.

Erin is awesome to work with. I had a billing issue I needed help with and she was prompt and courteous. She was able to help me resolve. This shows how much she values her customers. It has been a pleasure renting here.

I have had a storage with them for some years I do not have food in my unit. Upon going to my unit 103 I come across rat droppings. The storage manager was walking by and I notified her. She seen it also and got some packets to throw in because they are supposed to kill the rats and I was told a claim would be put in and was told someone would be reaching out to me. Fast forward 3 months later noone ever contact me and a claim was put in 2.5 months later on my behalf. I am hurt because we had a house fire last March and all our things in this unit is all we have from people donating to us. I feel awful because I am not going into a unit that the property wouldn't go in because of rats. Why am I paying insurance? Why hasn't someone gone in to check the unit that specializes in pest control? I am very afraid to go into the unit without it being cleared to do so. I have made several attempts to call and I even talked with a 1800 rep with still no answers and a very outrageous bill. Sad and hurt is an understatement.

Erin was great

Erin is awesome and so helpful. She is always so nice!!!!!

I have using the Public Storage on River Dr in Columbia SC since January 2023 Erin is really nice when I had problem with paying the fees she resolved the issue but now my issue is inside the storage unit I see rodents dropping and my property of stuff is damage and chewed up I am afraid to anything out there and taking rodents with my stuff the rates are too high to be paying for rodents to be living in the storage units if they knew that it had a issue with rodents they should give customers trap or poison inside I am very disappointed and regret putting property in their unit even with the insurance coverage will not kill the rodents I should have found a inside units paying $266.00 a month is too much for rodents to destroy my property Erin does a good job working and has no control of what is running in the units the first thing I asked were there any infestation of rodents they said no so I trusted that it was not going to be no problems since then my rates has raised from $135 to $266 of 18 mos is ridiculous i know other storage place raise their rates too if move my property out I will carry rodents out with me and I don't want that to happen I am not happy Thanks Erin for being so nice it's not your fault

Erin helped me with my billing questions quickly and effectively. She is friendly and great at her job! Would recommend to anyone.

They have rats or something biting through peoples belongings. I wish I took pictures but I wanted to make sure no rats came into my home and didn’t think about it then. Someone also warned me about the rats before moving out of the storage so it is with multiple units. Be careful.

Ms. Debra is "AWESOME!!!" For someone who "just started" not too long ago, she is GREAT with her customer service skills, and "integrity" for searching things that she wants to make sure she's correct on...for instance, she wasn't sure on how to properly take care of my account, but she made the proper calls to ensure that she handled my account correctly...not many ppl in any business would've taken the time to put in "the necessary work" to do that(not without an attitude)...and for that, she gets this "5-Star Review..."... Thank you soooo much, MS. DEBRA!!!

I spend 5 minutes with Erin and she was able to save me $50. The location is secure and Erin was wonderful! Definitely recommend!

Erin has been absolutely amazing! She is kind and professional. Overall top-tier.

Erin is always so helpful and friendly!!

Erin is very knowledgeable and kind. Great customer service!

Erin is always helpful, pleasant and available when I visit my unit. Storing things away from home is an inconvenient necessity but Erin makes it a comfortable, secure experience.

I would not had left this review, but considering that some of my things were destroyed by rodents at this location, they would not allow me to use their disposal container. So I had to make three trips to drive and dispose of my damaged items somewhere when they have a dumpster at their site. If you’re looking for a good storage space, please consider using an indoor location that is sealed from the outside.

Amazing customer service 10/10 will rent again

Ariel has been very helpful in helping me remember to pay my bill and also she was very enthusiastic and I loved the positive energy that call definitely made my day a little brighter

Erin is a lovely lady who is very helpful and she is always so kind and always has a smile on her face

Great costumer service! She Literally stop what she was doing being the only employee on call and gave us all the information we needed to know ..we also book a 10x15 storage

Best experience I have had renting a storage unit. Shannon was very helpful and made it so easy. She had great recommendations and cares about your overall experience.

Erin is the best!!!

Erin's customer service and attentiveness is outstanding. I will definitely use Public Storage more in the future and will recommend my friends and family.

Erin is awsome she he's an answer for every question she helped me find the best deals for the space I need

Moving out of here was a nightmare. Erin is amazing but the other woman was ridiculous. She made everything so much harder than it needed to be. I will never, ever rent from public storage again.

Erin was so helpful and made the move in process so easy! So helpful and nice!

Erin is a blessing. She goes out of her way to help all her customers and is the reason I will always store at this location.

Great customer service clean unit and grounds great service Thanks

Easy to rent space online and app controls everything, would Grateful for this storage place

Easy to rent and clean Edit: still love this location staff is always friendly

Outstanding service - validated our unit was secure and took care to call us to ensure we knew everything was in order.

Erin is the most hard-working, generous employee I have ever met! I would 10/10 recommend her to all of my family and friends

Erin was amazing love this location she always takes care of me

I really like the app, especially the ability to open and close the gate without having to type a code on the pin pad.

Awesome company. I love how simple it is to rent a storage unit from them online and completely contact free. I rented a 5x15 and the lock was in my unit when I arrived. They also have a mobile app that lets you easily manager account plus it can open doors and gates by simply tapping a button on your phone m

Erin was very customer focused and friendly.

Yesterday (July 4th morning )I was looking for a nice decent reasonable priced storage room in my area to store Mother's belongings, and I found Public Storage on the corners of (RIVER DRIVE ) and Lucius Road, and the guy that waited on me was very Nice Kind with a lot of patience, he explained everything to me in detail, where I could clearly understand, like most storage rentals, he didn't try to get me to rent a space that I wasn't inquiring about, he rented me exactly what I wanted and the price was reasonable, within my budget, and he made sure I knew exactly where my storage was and was helpful on showing me how to use the gate code, he's an all around NICE Customer Service Guy I extend 10 ⭐ STARS

I received great directions and help from this public storage location. Customer service was incredibly helpful.

Erin helped me with my move in she has such great customer service.

Good, secure storage spaces. Helpful staff.

Everytime I come Erin is always a pleasure to work with. She takes the job seriously but is lighthearted and wonderful!

Wonderful employee. Great to work with. Beautiful 😁

Great facility. Erin at the front desk has been extremely helpful throughout this process. I've used other facilities near by in the past but will be sure to come back to 3901 River next time!! Very happy