Lashanda..was very pleasant and very friendly, helpful as well made me feel safe with my vehicle being stored
            
         
    
        
            
            
                They do not communicate, call back or respond to current customers. I have called in now 4 times and was.told I wwwould recieve a call back from the Manager and never did. The bill has increased to an outrageous dollar amount when they dont control the temperature  in their climate control units as it was nearly 90 degrees inside! I have had a unit here for years and they rip you off for being loyal and they don't provide according to your contract as to what you are paying for. I have attempted to contact and contacted them more then 20 times,  most without response and only temporarily fixed the temperature in the units.  Don't rent from here a temperature controlled unit or your stuff will be ruined!
            
         
    
        
            
            
                Lashandas store was very clean and she was so friendly
            
         
    
        
    
        
    
        
            
            
                Lashandas storage was nice and clean. I haven't seen a storage store this clean in years. She was nice and courteous
            
         
    
        
            
            
                Lashanda thank you for helping me out
            
         
    
        
            
            
                Lashanda was amazing. Thank you
            
         
    
        
            
            
                Lashanda is the bomb!!! Store here!!!
            
         
    
        
            
            
                Lashanda property was very clean
            
         
    
        
    
        
    
        
    
        
            
            
                Lashanda was great. She drove to another property to help me out. When the unit wanted wasn’t there. She drove back to her store to rent to me. I appreciate the patience
            
         
    
        
            
            
                Lashanda and Diane were very friendly
            
         
    
        
    
        
            
            
                Thank you Lashanda and Diane
            
         
    
        
            
            
                Lashanda thank you for everything
            
         
    
        
            
            
                Lashanda. Was very helpful
            
         
    
        
            
            
                Lashanda was very helpful and knowledgeable about her job. Thank you
            
         
    
        
            
            
                lashsnda property was clean and she was awesome
            
         
    
        
            
            
                Thank you Lashanda for the help. The property was nice and clean
            
         
    
        
    
        
    
        
            
            
                Lashanda and shacola were nice
            
         
    
        
    
        
    
        
            
            
                Thank all your help Brittany
            
         
    
        
    
        
    
        
    
        
    
        
            
            
                Easy process and helpful staff 👌 Sha Cola made everything smooth and answered all my questions
            
         
    
        
    
        
            
            
                Sha'Cola is very sweet with a nice smile. Great customer service
            
         
    
        
            
            
                RATS, RATS RATS.   This place is infested with RATS.  If you do not get their insurance they do not care.  I wasn't aware it was the customers responsibility to protect the property from RATS and BUGS.   When you speak to staff they don't care.  Do not waste your money here.  This place is a dump!  Why pay to store your property at a facility that is not safe and definitely not sanitary.  RATS will destroy your belongings!  All these units have holes in the bottom and the top so RATS can go from unit to unit as they please.  If one unit has RATS they all have them!
UPDATE  Had to get my own traps and have already caught 2 RATS.
            
         
    
        
    
        
            
            
                I am so impressed and so grateful for the customer service Lashanda provided. She went above and beyond in helping ensure I was taken care of. The internet was down and I had driven from Charleston to establish an account and store some items in my unit.  Lashanda was kind, professional. and ensured I was able to open an account and get into my storage unit that same day.
            
         
    
        
    
        
            
            
                My experience with local on site people has always been stellar.
I had a 10x20 unit for 7 years and the rates were raised every year until I was paying nearly $500/month!!! A never missed or had a late payment. Not much of a reward for customer loyalty.
I went on line, cancelled my space and rented a smaller 7.5x15 that turned out to be across the hallway, making my move to downsize very easy. The local ladies were very helpful in making sure my old account was cancelled and a new one started.
I spoke with corporate a number of times seeking information on the reasons for the rate increase but got no satisfaction other than one time they gave me a Six month “discount”.
            
         
    
        
    
        
    
        
            
            
                Lashanda is always so friendly
            
         
    
        
            
            
                This Public Storage is the best ! The staff has the best customer service skills and are so helpful! The site is clean and I highly recommend this property for all of your storage needs!
            
         
    
        
            
            
                The staff are very helpful and kind! I recommend this Public Storage facility to anyone looking for a clean and safe place to store your items.
            
         
    
        
            
            
                Shacola and Lashonda are FANTASTIC!!!! Lashonda has been helping me here for years now, and though I only met Shacola today, she was so warm and gracious. I walked in today and she was being verbally abused by a phone customer, I could literally could hear the lady's wild rudness from the counter! Shacola handled it with far more grace and patience that I could have! 2 five star employees you have here!!!
            
         
    
        
            
            
                sha'cola  Carter and lashonda were very helpful they went over and beyond to help me! Also they are very friendly and have great customer skills
            
         
    
        
            
            
                This is the biggest garbage storage facility you can find, and here’s why. They are infested with rats. Rats chewed through multiple bags of clothes and chewed through our mattresses and they pooped on everything.
Also, our initial agreement was $115 a month and every 2-3 months they raised the price on us. Our last payment was $320. They raise the storage rent anytime they want.
When we finally decided to move our stuff out, they threatened to charge us $500 if we left anything behind. We complained about the rats 10+ times bc so much of our clothes and a new king size bed is ruined.
And, the employees that work here are rude and disrespectful. Garbage businesses hire garbage help. The only thing they want is more and more money while they do nothing about the rat infestation and take no responsibility on your things being ruined.
This place is garbage. It’s a shady business that you should stay far away from.
If I could give business a negative rating, they would get a negative 5 stars.
            
         
    
        
    
        
            
            
                Lashanda is always friendly
            
         
    
        
    
        
    
        
    
        
            
            
                Lashanda is always friendly
            
         
    
        
            
            
                Lashanda is wonderful. She’s a delight
            
         
    
        
    
        
    
        
            
            
                My mom paid for her storage shed for two months know they saying she owes them 500 dollars when she is already caught up they wont let her get her stuff out until she pays the 500 even tho she has the recipt for the two months
            
         
    
        
            
            
                ShaCola was extremely helpful as I moved out. She is super kind and exemplifies going above and beyond for your customers. Thank you for making the process easy and helping out when we hit a snag!
            
         
    
        
    
        
    
        
    
        
            
            
                I went into this location looking for a unit I saw online at the Savannah highway location. Lashanda did not have the promo or price as the other location. She walked me through the entire rental on my phone in her office. Thank you so much.
            
         
    
        
    
        
    
        
    
        
    
        
            
            
                Lashanda was so wonderful
            
         
    
        
    
        
    
        
            
            
                The customer service from lashanda was outstanding
            
         
    
        
            
            
                Thanks Brittany for all your help and patience..
            
         
    
        
    
        
            
            
                Working with Lashanda was an absolute pleasure! Her dedication to providing outstanding customer service is truly commendable. When I encountered an issue with the gate and found myself locked out, Lashanda not only promptly assisted me but also followed up the next day to ensure that everything was taken care of. Her proactive approach and willingness to go above and beyond exceeded my expectations. I highly recommend Lashanda for her professionalism, attentiveness, and commitment to customer satisfaction.
            
         
    
        
            
            
                Thanks brittany for all your help
            
         
    
        
            
            
                Lashanda was over the top friendly. She went above and beyond. Thank you for everything you did. Please cherish her and appreciate her.
            
         
    
        
    
        
    
        
    
        
            
            
                Lashanda was friendly and very informative
            
         
    
        
    
        
    
        
            
            
                You ladies were lovely and so helpful
            
         
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Thanks Brittany for all your help with the moving in
            
         
    
        
            
            
                The staff at the parris island location are the ONLY ones who deserve the 5 stars. They are absolutely wonderful people who you can always count on to put a smile on your face. Corporate deserves no stars!! I'll say it again they will raise your rent every couple of months regardless how many YEARS you have been with them. If your an individual like me who has a full 3 bedroom house hold in one unit, the last thing we want to do is move to another unit. Corporate will do nothing for you but lower the cost for one month. That has nothing to do with the amazing staff. The staff will do whatever they can to keep your business and make things easier for you but the increase every couple of months is all corporate and absolutely ridiculous! To the staff at my location, thank you everything you all have done for me for all these years. You all are the real MVPs. You all are the only reason I stay at this location
            
         
    
        
    
        
            
            
                Lashanda was the most kindest person I’ve encountered in a while.
            
         
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Thanks to Lashanda for such great customer service
            
         
    
        
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Lashanda
Employee asked to see my phone and placed her own review
            
         
    
        
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Jessica was a gem. Had to get a last minute unit chance, after a few discrepancies...she made it happen. Thanks again Jessica ❤️
            
         
    
        
            
            
                To say lashanda was nice is an understatement. i’ve never met anyone that went above and beyond for the customer. Thank you Lashanda
            
         
    
        
            
            
                Lashanda was so kind and friendly. I appreciate her service
            
         
    
        
    
        
    
        
            
            
                Lashanda you were so patient a day kind with me foe the past two days.Thank you for not giving up until I got a space
            
         
    
        
    
        
    
        
            
            
                Thanks lashanda and brittany
            
         
    
        
            
            
                Thanks Brittany for all your help and being patient with me through the moving process.
            
         
    
        
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                The location in Beaufort, SC engages in fraudulent advertising.  They advertise on local site 1$ for 1st month. Also, on Yelp, when u open their website, it is advertised.  When I inquired about it, she stated, " I don't do that." They also stated my unit had only 1 available. Therefore, I reserved and paid. That was false.  I cancelled the reservation and was told via live chat that I would receive a refund in 5-7 days back to credit card. The next day, I got a refund for the lock only 21.34. I called again and was told 5-7 days. Today, I called a 3rd time, had a wait of over 16 min, and was told I would receive  a check in 6-8 weeks. I canceled when the charge was still pending. Per SC law, refunds must be made to the original form of payment. I have filed a complaint with the State Attorney Generals office and also the FCC due to fraudulent business practices. I am speaking of the Beaufort SC location only. I have no knowledge of any other location, but I must saw, there app is buggy and hard to navigate. They have only 1 star reviews on Yelp because u have to rate them with at least 1 star. No reviewer on that site had anything good to say about this location. I believe they are TRYING to play hard ball because of my reviews and complaints. It speaks volumes as to the integrity of this company. BTW, I found a different unit, 1 mile away, 1$ first month, and for a lesser charge for subsequent months. Public Storage also charged a 29$ administrative fee, yet I did it all myself online. Is this the kind of company you want to do business with? I will let u decide and only offer up my experience.
            
         
    
        
            
            
                Great Customer service !!! All of my questions were answered in a timely manner and professionally. Thanks to Lashanda .
            
         
    
        
            
            
                Appreciate all your help today. BRITTANY
            
         
    
        
    
        
            
            
                Thank you lashanda for being so patient
            
         
    
        
    
        
            
            
                Lashanda and Brittany thsnk you ladies
            
         
    
        
    
        
            
            
                Thanks again for walk through e-rental process Brittany
            
         
    
        
    
        
            
            
                Lashanda and Brittany
I was a customer, these 2 young ladies were amazing.  They were professional,  compassionate, just all around nice. I was dealing with so many things. And their kindness was extremely appreciated.
            
         
    
        
    
        
    
        
            
            
                Thanks again Brittany for great customer service.
            
         
    
        
    
        
            
            
                Great customer service Brittany
            
         
    
        
    
        
    
        
            
            
                Great customer service Brittany
            
         
    
        
            
            
                Thank you great customer service brittany
            
         
    
        
    
        
            
            
                lashanda you were very informative and helpful. thank you
            
         
    
        
    
        
            
            
                Lashanda thank you for downloading the app and showing me how to use it
            
         
    
        
            
            
                Thank you lashanda for the amazing service
            
         
    
        
            
            
                If you need longterm storage find something else, cause your bill is gonna keep growing every year! I started at $99. Four years later I'm at $160!!! The girls inside are awesome, and explained that the owners taxes went up. I feel like it was still too much! I did this review for Public Storage in Shell Point.
            
         
    
        
            
            
                Thanks Brittany great customer service
            
         
    
        
            
            
                Great customer service Brittany
            
         
    
        
    
        
    
        
            
            
                Needed a small.accessable unit at a reasonable price and I was shown one that meeted my needs.
            
         
    
        
    
        
            
            
                The facility is nice. They gave us a price that was reasonable for the area. Then increased our rent 3 times one of the increases was almost 30%. I would advise you look elsewhere. They will raise your rent.
            
         
    
        
            
            
                Thanks you again Brittany for great customer service
            
         
    
        
    
        
    
        
    
        
            
            
                Helped others who had storage here, seemed clean and secure.
            
         
    
        
    
        
    
        
    
        
            
            
                Great customer service Brittany
            
         
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
            
                Lashanda you are wonderful
            
         
    
        
    
        
            
            
                Thank you lashanda, you were a breath of fresh air
            
         
    
        
            
            
                The entrance and exit are confusing and weirdly designed. Someone possibly could hurt themselves or others attempting to maneuver around/inside this obstacle course.
            
         
    
        
            
            
                I've been using their services since 2013. And they just doubled the prices of their storage buildings from the original pricing of $207 to $416/month. For the same storage room.
            
         
    
        
    
        
            
            
                Amazing customers service Brittany thanks again. Very clean storage
            
         
    
        
            
            
                Great customer service! The staff is very friendly.
            
         
    
        
    
        
            
            
                The ladies were wonderful
            
         
    
        
            
            
                I used Public Storage for a few months. Each time I went to my unit the hallways and property were clean. I would like to tell Lashanda thank you for being friendly!
            
         
    
        
            
            
                Lashanda was very helpful and made sure I had all the information I needed!
            
         
    
        
            
            
                Lashanda is such a sweetheart. She was always so welcoming and don’t forget very professional. Any questions we had, she always had the answers to them. I high recommend this location.
            
         
    
        
            
            
                Thank you lashanda.. you were so nice and helpful
            
         
    
        
            
            
                Lashanda has a awesome personality.  She makes you feel welcomed the moment you walk thru the door.
            
         
    
        
            
            
                LaShonda Thomas  great employee always good customer service Best place for storage !!
            
         
    
        
            
            
                Well kept establishment! Not only is the establishment well kept but the staff is extremely nice. Whenever I enter the building I’m always greeted with a warm and welcoming smile. Ms. Lashanda is very knowledgeable of the area, store product, availabilities and gave great suggestions for dinning out with my family. Please go here for all your storage needs!!
            
         
    
        
            
            
                Amazing customer service Brittany.. appreciate all your help. Very clean property.
            
         
    
        
            
            
                Lashanda was extremely helpful and very professional!
            
         
    
        
            
            
                I went by the facility to get pricing information and was greeted by Lashanda. She took her time to explain pricing and even offered to give me a tour. I really appreciate the great customer service. My husband and I will be back to rent. Thank you.
            
         
    
        
            
            
                Thank you for being so polite
            
         
    
        
    
        
            
            
                Lashanda was very professional and kind. Property was very clean
            
         
    
        
            
            
                Lashanda is great was very knowledgeable on her job
            
         
    
        
            
            
                Wonderful customer service Brittany..
            
         
    
        
    
        
    
        
    
        
            
            
                Pretty easy going in and easy going out. Would use again
            
         
    
        
            
            
                Great customer service Brittany