Public Storage Self-Storage Units at 546 E Baltimore Ave, Clifton Heights, PA

Thanks nikisha your the best.

The entry doors have been broken forever. The place is dirty and the water fountains have been turned off . The push carts are never in place . We tenants pay a high bill every month the least we can get is good service . I am hoping corporate reads this and fixes the problems.

Lizz did a great job with us. Greeted us with a smile and was very informative. KEEP HER HERE! her hairwas also on fleek - COME ON AFRO

Brandon and staff provided prompt quality service , facility is spacious and clean. Happy with storage size selected today needed for immediate home items.

Never bought a storage unit before but Lizz was so helpful and kind! I don’t know what I would’ve done without her help! She helped me find a good space for what I needed and was so patient with me and answered all of my questions.

This place is horrible, once again the automatic doors are constantly broken. When I am able to park in the building I have to ask people to move from in front of my locker so I can get into my locker. I started renting this space when it was Beyond Storage, since public storage took over this place has really gone downhill. The worst part is they have the nerve to raise my rent without providing me with the services I was originally receiving when I first started renting this locker. This place is still bad. The drive in doors are still broken, they did have them replace once, but they're now broken again and has been for months. Almost every time I come to my storage the one door that's supposed to be closed for Security is almost always stuck open. But then they want to ask for a rent increase every year. Nope... I'm calling my attorneys again about the Security here at Public Storage

The customer service is excellent at this store. Always available and helpful extremely acknowledge also present at all times. Thank you

Nikisha was awesome. I was going thru a mid life crisis about moving. An nikisha knew exactly what I needed once I told her my situation. She was the only one there maintaining the property. Everything was so clean and neat. I loved how she kept it together when customers was upset about the drive up doors. I was to, but they will get it fix eventually I hope lol. Thanks nikisha I would definitely recommend my friends to public storage.

I love that fact that Nikisha had a good spirit when i walked thru the door. Right then an there i knew i was going to like it here. I think I’m going to love it here.

thank you to Lizz for all the help! very helpful and answered all my questions, also informative on renting and future rentals.

My first experience with using a storage unit- Lizz was amazing! She explained everything to me in detail, and helped making the decision on the size that I needed easy. It was busy in the office during the time that I was there. She politely handled a challenge that a customer was having with making her payment, and got to all of us in a timely manner. I truly appreciate Lizz's help.

Lizz was patient and calm during a very busy rental process and day. Thank you!

Door never works 😤

I rent at the Clifton Heights location, and have been there for approximately a year. At first, everything was fine. I picked this location specifically since they have the drive-in option, which is handy, especially since I am disabled. In approximately December 2022, the exit garage door was ONCE AGAIN damaged by someone with questionable driving skills. In February 2023, my rent was raised, but the exit door had not been fixed. As of the date of this review, the door remains broken and unusable. This angers me, since everybody has to park outside and use a regular sliding door to enter. Why do I have to pay a rent increase when the building remains on a sub-par level? Corporate, please look into this. Thank you.

Pricing for your unit will INCREASE every year with less than 15 days notice for no reason and very unreasonable pricing.

Nikisha gave us an excellent example of customer service done right. She was polite, informative and obviously enjoys her job and meeting people. I've never used this service before and she made the rental process very clear.

Lizz was very professional and informative. I am highly pleased with the services I received.

Lizz is awesome. She’s very professional, informative, and amicable. She thoroughly explained every policy and procedure. She also answered every question to the best of her ability. Thank you Lizz!

Employees well verse, they were good at what they did. I will recommend them to my friends.

Hi my name is Evelyn Avril I rent a locker storage room for one of your busines the one in Clifton heights and there was a young man that worked there his name is Brandon he was so pleasant and had very good customer skills i was about to go to another storage office but the way he speak and explain everything to me I had no choice but to put my things in this storage I will give him 10 + 10 for good customer service people like that you need in your business 👍👍👍👍👍👍👍👍👍👍

Nikisha’s service is all that! She was by herself dealing with a multitude of task. Very proficient! Thanks Ki!!!!

I went in during a storage crisis and Nikisha was absolutely great!!! Super nice, friendly and above all, helpful!!!!

Brandon was extremely helpful. He reserved our unit in short notice and we will be customers for life. Thank you very much Public Storage!

I choose this place to store furniture just I bought.Good customer service.They have different storage rooms that we can choose upon our needs Thank you Public Storage

Holly was great.

Holly was wonderful and very helpful. A+

Nikisha at the Clifton Heights location was every nice and friendly!

Nikisha is very efficient, knowledgeable with her policies and how to handle difficult situations. I needed help with finding a space she gave me the best rates for what I needed I was very happy with the outcome. I would highly recommend her for a higher position in the company

The ladies at pubpic storage were extremley helpful i give them an A++++

Great customer service!!!

The ladies at this site was nothing but professional and polite I will recommend public storage to anyone who need storage

Holly was so helpful. She does a great job. The prices just got to be too expensive. But the people that work there are really nice.

This unit is far better than the last one clean and the front desk was helpful. The last place on landsdowne destroyed all my belongings and then wanted me go thru all these hoops to give me 250 for items worth over 5,000 dollars I paid all this insurance and the company stole my money . I don’t care for public storage as a company and won’t be using them but the storage place on Clifton Heights is clean and friendly.

The employees here are exceptional and the facility is clean which is why I gave it 2 stars. The pricing here is awfully high. I use to pay $58 a month here and I now pay more than half that amount. I use to have unlimited access to my unit which worked great with my hours at work and the ease of moving things during the after hours and now I no longer have unlimited access which I believe is insane given the price increase. I pay over $100 a month for you someone to tell me when I can and can't access the unit I am paying for !?! Nah.

The service at this location is top notch! Holly is amazing and super helpful! I'm very satisfied and glad I chose this location to store my items.

Is this place is very good because you pull your truck in and you load it up or offload it and you are out of the heat but the only downfall is if there are too many people you cannot fit in there but overall it's a decent place

So let's change this review from 4 to 5 stars. Dealt with Brandon (I hope I got his name right, I suck at names) on Friday the 14th 2022. I signed up for a unit for myself and he was super helpful and polite. After we moved in we found a unit closer to where I needed to be (taking some stuff out of an overflowing locker into my own) qnd decided to see of he was willing to help me move units. Went upstairs thinking the worst except he eagerly swapped me over with zero issues and none of the "dude seriously I don't feel like it attitude" super super helpful. Move employees should be like him. 👍 A+++++ all around. Thanks

Outstanding Customer Service!!!

Facility is kept very clean and secure. I have witnessed employees, specifically Brandon, making rounds throughout the facility. Various sized spaces are offered at this safe location. Management of your account is easy and seem less through the website. Reminder emails are sent out to ensure timely payment for space.

Secure, clean & dry facility, staff was friendly & professional.

Great service from Brandon and Nikisha and Holly always been helpful and resourceful !

Rented a 10*20 unit for $181. 12 months later the cost had increased to $281, as a result of an increase at 6 months of 25% and another at 12 months of 20%. Would have been fine with cost of living increases, but could not continue with this pace of price inflation every six months. So I moved out.

I was nervous about placing my valuables in a storage unit after hearing so many horror stories. I did my research and came across public storage in Clifton. I was greeted by Brandon, the manager and expressed all of my concerns. He was extremely knowledgeable and patient with my list of questions. Brandon gave me a tour of the storage units which were surprisingly to my standard of immaculate. The process was easy and I feel confident about the security of my possessions. Quality of customer service has definitely declined over the years and I appreciate the staff providing a positive experience for me. I will be referring my friends and family to this location from now on!

I have been to many different public storages facilities and this one is by far the best because of the amazing helpfulness and customer service rep Brandon. He was kind and was able to answered all my questions.

Safe, secure and out of the elements

Once again I first rented my space here from Beyond Storage the place was clean good staff I rented my drive up locker with the understanding I'm renting a premium space, with drive up access, the old staff would come out the office and make sure if you don't have a drive locker the you park on the right of the driveway to give passage too drive up lockers. First there was the issue with the roll up doors constantly being broken, now they finally fixed the doors, now the public Storage staff sits in the office and watch people park on front of other people locker even with the second lane being clear. The young black lady told me I can't ask someone to move from in front of my locker, I told her that's her job, but since she don't want to do it I will. I'm paying for a premium space, so I can drive up too my locker. This place has turned into the hood since Public Storage took over I've spoken with the General Manager before it look like he's change staff but they're still not any good, like I said Beyond Storage people would come out the offi e and make sure the drive up storage lane remain clear, this public Storage staff just don't care

Excellent management and super duper place to store things. Easy and clean and spacious. Golden.

The ladies who registered me were very helpful and professional. Definitely an enjoyable experience

Nice space and great location

Rip offs, even the first month says pay only $1.00. that's before they charge you a $26.00 service fee. For what I don't know. And the woman in the Clifton heights location is very rude and nasty and should never be in customer service. I need help, called and got her who couldn't answer my question, told me to come in Person then hung up the phone. She answered when I called back but again she hung up and couldn't help me this was day 2. Pick any other storage and I'm sure you'll get a better experience

Brandon is a SUPER MANAGER🏆. He understands and expresses all the policies and procedures well. His patience, problem resolution ability and respectfulness are exemplary!!! A true gem who created a seamless rental experience @Public Storage for my sister and I 💯

I think this place and the manager is awesome. The facility is clean and well lite. The manager is friendly and professional as well as being knowledgeable of the process and facility. The storage spaces are also clean, safe spacious (depending on the unit rented). I moved from a storage facility that I had to use the Buddy system because it was not well lit or clean. Thank you to the staff of Public Storage Clifton Heights. Great Job keep up the great work.

This Public Storage is seriously awesome! The PM is fantastic, she’s very friendly, very helpful and overall showed excellent customer service! Highly recommend!! Very satisfied customer!!

Worst place ever! Don't take your stuff here! There elevators don't work and on top of that they don't have a staff to answer your questions.Avoid at all costs!!!

Very nice , clean storage place. Drive-in enclosed area for loading and unloading is great during inclement weather. Good supply of push carts for moving your items. Two nice sized elevators.

The black lady that works here is very rude she is disrespectful to clients hung up she wouldn’t let me talk and still continue to yell like a crazy person what kind of people hired some Philly trash they need to get rid of her and have someone who can do the job right I guess she has no respect for herself if she talks to people like that just straight up trash !!! She knows who she is yes you girl check yourself!

I got great customer service, the building was nice and clean. She to care of me and all my needs and she was mad cool.Thanks nikisha !!!

I had THE best experience at this location! The customer service was superb, I think the gals name is Holly! She went above and beyond to accompany our storage needs in this hard time. Thank you kindly!!

When I first rented there it was very reasonable it was clean it seems very organized and a couple of months into it it turned out to be just the opposite people sleeping there at night dirt on the floors and in the elevators disgusting fingerprints and grease and dirt all over the walls elevator buttons entrance doors broken not operable I did speak with local manager and was told they did have an issue with help and it would be taken care of but my other complaint is without notice my rent went up

The staff was very helpful and kind. They took their time to explain everything and we were made to feel welcomed. I recommend using public storage in Clifton Heights.

I Just Want To Say With All Of The Madness Going On In The World Today From COVID To Crime And Everything Else, It’s GOOD And REFRESHING To Come To A Place And Get 5 STAR SERVICE! We Need More People Out Here Like Brandon! Brandon Was VERY NICE! VERY COURTEOUS! VERY WELL SPOKEN! He LISTENED And EXPLAINED EVERYTHING To The Exact Detail. I’m Glad I Chose The Public Storage Here At 546 E. Baltimore Ave. In Clifton Heights. Thanks For Having A Employee Like Brandon! You Guys Should Be Very Appreciative Having Someone Like Him As A Employee! Thanks For Everything Brandon! COMPLETE 5 STAR RATING!!!

My mom’s moving, so I came here to help her put some stuff in storage that we won’t be able to use at her new apartment. Well, let me tell you, Brandon was so helpful! I don’t even know if it’s part of his job to help, but he helped us pack stuff into the boxes! I never had such a great experience at a storage place before. I personally use a different storage site, but I’m so glad my mom has Brandon to help her when I’m not around!

Excellent service and friendly employees. Prices are reasonably good

I worked with Holly and she was great! Showed me the unit just so I felt sure it was definitely the right size, and answered all of my questions. The place overall is very clean and I feel secure and comfortable.

Brandon was very helpful and professional! He is a great asset to the company. I appreciated his patience and understanding. He was awesome!!!!

Brandon was beyond exceptional! He explained everything, wrote down all directions and instructions. When I came to collect some things he walked me to my destination! Above and beyond customer service! Would definitely recommend if you need a place to store your things!

I'm moving soon and will need to store some furniture. I visited several places and have decided on Public Storage in Clifton Heights. Holly and Brandon were so nice and helpful!

Very clean, well maintained

Mr Allen’s attention to our personal property during a major rainstorm [ while moving ] was exceptionally nice. Best regards,

This place is terrible. If you care about your stuff. DO NOT RENT HERE!! Because they don't. There are people living/hiding in the building. This is so unsafe. The doors never close so anyone can walk in and out. One door stays open while the other is broken. This could be the homeless people breaking the doors to get in and out. When the doors was working there were people waiting outside for you to open the door and then they run in before the door closes. I been here since they opened and the doors are always broken and takes months to fix. They don't address any problems. By the gate always being open, that means no climate control. There are roaches in the units also. This may not be the company fault but keeping the building clean is. I complained about the doors never being closed but they just don't care. They just want your money and don't care about your belongings.

The staff was very helpful and pleasant through the whole process. The units are nice and clean with great access for moving trucks. I'd highly recommend this facility. ADDENDUM: The 5 stars was for the staff from Beyond Self storage BEFORE Public Storage took over. Since Public Storage took over the customer service has gone downhill. There is never anyone in the office to help you when you arrive. Once we went in looking to pay and we're calling for someone and knocking on the door for 10minutes. Then the staff member drove up and opened the door for us. Please hire more than one person to be present to help your customers!

This is hands down the worst storage company I've ever dealt with. I used the online contactless rental on Saturday July 10th and when I got the confirmation email it said my lock would be left in the unit(which I had no choice but to spend an additional $20 on this lock...I was given the option to get a refund in the office if I had my own, this defeats the purpose of being contactless). I got another email very soon afterwards saying my space was ready and I went later that day to use it. When I arrived and found my unit number, there was a lock on the unit. The office was closed so I called the only other customer service number I could find and left a voice mail which I never got a call back for. I came back Sunday the 11th during office hours and the office was empty with notes on all of the doors stating that management was on the property helping customers. There were 2 other people who were there 45 minutes before me waiting for someone in the office as well. In the midst of waiting, the fire alarm started going off and the police showed up and so did the fire department. There turned out to be no fire and neither of the departments could get ahold of anyone either so they couldn't get the alarm to turn off. I called the office Monday the 12th to report that I couldn't access my unit, the person on the phone asked to call me back after going to verify that my unit was locked. I never received a call back. I called the office again Wednesday the 14th to report again, I was asked to wait for another call back while they checked the unit. After about 15 minutes I called back myself and the person said I would have to transfer units. I asked for a refund and said i would not be continuing business with the company, I was told I could not be refunded the $24 administration fee and settled for what I could get at this point. The person then said i would receive an email with my exit receipt and hung up without any confirmation of my refund being issued. I am still waiting on my refund to come through but have no expectation of it actually being issued. I think the trunk of a car would be a better storage place than this. The staff is completely incompetent and lazy, and this place should be shut down. I highly recommend going absolutely anywhere else for storing your belongings. I would like to talk to someone higher up than the people behind the desk about getting a full refund for the unit that I didn't and literally could not use.

I came in today very upset For the past Month I could not get into my unit And I was not getting a response from your Website or leaving a voicemail And every time I came by the facility there was no one there To take my complaint. Thankfully today I came by and was able to talk with Annie .she help me fi d my stuff that was missing because of being marked with the wrong unit number she apologized and corrected the problem. I appreciate grate customer service. Thank you 😊

Thank you Mae for your time and patience , very professional

I rented this unit a few months back, upon the renting process it was easy but the one gate wasn’t working, now both gates aren’t working... went this morning and the sliding door was stuck open and the office wasn’t even open yet, there were beer bottles all on the outside, I didn’t feel safe at all so I didn’t go to my unit, definitely need to fond a better space I store my photography stuff here and its not safe at all

I’m so thankful for Dara @ public storage at the Baltimore ave location. I had to get a storage unit ASAP but realized that I was too far and with the help of Dara she pointed me in the right direction of a closer public storage location to where I needed it. I highly recommend 546 E Baltimore ave if you live close to that area. This young lady gave me all the details and info for what I needed and how to get done at the other location. I’ll be sending my friends over there for their storage needs. Great job Dara again thank you!!!

This is my first time using storage I browsed a few places in the area. And met Nikita who gave me basic info and provided me with a brochure. She was very nice and professional. Move in day: Dara was amazing with helping me get started with my first storage unit. She helped me find the perfect sized unit for my needs. Upon move in day. There were no more units at the size I needed. Dara was amazing and provided me with a larger unit for the same rate as the smaller unit. She was very patient with me and answered all of my questions and made move in a day a breeze.

The door exiting the building was broke. I had to back out and I had a trailer attached to my truck.

Since Public Storage took over this location it's been the worst, I'm paying for a drive up locker that I can't drive up too because the roll up doors are constantly broken. First the entrance door, after two months that door was fixed and with in one month it was broken again. Now both of the doors the entrance and exit doors are broken. I'm paying almost $400 a months for a drive up unit. That I can't drive up too

The manager was extremely helpful and explained everything perfectly

It's ok! It was Beyond Storage when I first rented a unit here. Came back on my next visit and it was Public Storage. The door has not been working for months to go inside and load. I guess they trying to figure out who's going to pay for it. Just fix the dam door and figure all that out later. Now the other door is broken and it's wide open. I don't feel my stuff is safe here anymore. Anyone can go inside and steal your stuff. The only thing the camera is going to show is them leaving with your stuff. I have to find somewhere else safe to store.

The doors never worked since they opened. You can’t drive in. The exit gate is broken and stays wide open 24 hours, anyone can drive in. No security at all! It’s been about a week and no repairs have been made. I told the girls in the front office, they told me that called for repairs. I’m upset about this. Do they even care about our belongings?

Greetings, My experience from the time I entered was fantastic. The Manager Dara is professional, pleasant, cheerful, thorough and more. She spoke at a pace and tone that I followed along easily with the plethora of information. She shared info I didn’t even thing to ask. I’m very impressed and comfortable with the decision to utilize Public Storage. Thanks again.

Outstanding Service. The food was delicious.

Nikita and Dara are the most efficient and friendly attendants I have ever encountered.

The manager Dara was an excellent person to deal with. She was very helpful and had a great attitude. I don’t remember her name but we stopped in an hour before closing on a Thursday and had help from another woman who was also excellent. Both took the time to explain everything and answer all questions. Highly recommend!!

ONE HOTLE LASK Las Vegas

Nikita was very very PROFESSIONAL. Love her attitude.

I had a beautiful experience in Clifton heights not being from the area ,I was greeted with a beautiful smile and warm welcome the ass.manager Nikita help me out with a nice clean space ..the whole facility was emaculate !..I know my assets are safe here ...I will definitely refery friends and family ...thanx

Its clean, dry and warm

Nikita was very helpful getting my storage unit set up....friendly with a great personality

Dara and nikita were awesome! When u come. To rent see them!!!!

Nikita is awesome great customer service the best very professional makes everything easy to understand.....

Nikita made my day she is an wonderful person great customer service..so well spoken and friendly will recommend others...

I’m very happy to have found a facility that is clean secure and the associate that helped me Dara had excellent customer service skills, I had so many questions and she answered all of the with patience as I am a little OCD with things I tend to annoy people.. but nope not her and for that I’m grateful.

Nikita helped me out tremendously! She made process easy and was very helpful! 5 star service👍🏾!

Clean and amazing customer service.

Most helpful staff I have met in a long time James and Nikita were amazing

Nikita helped me find a unit. I just moved a was on a budget. Nikita help me find some quick and spacious within my price range. She kept a smile and was super polite. Awesome experience. I even recommended my girlfriend that’s moving next month.

To be completely transparent, I never rented from this place. My rating is strictly related to the prices. A 5x5 space (x in the picture) is $82! That is ridiculous. If you rent online you can save a few bucks. A 7.5x10 space (walk-in closet) is $98 as long as it does not have driveway access. Then it balloons to $118. You are also discouraged from using your home insurance to cover your property. There is a move in fee of $25 dollars and they try to upsell you on a cylinder lock for another $20. All in all trying to rent a 7.5x10 space monthly would've cost $132. I think that's a bit high for such a small space.

My visit here was great Nikita help me understand the transition from beyond storage to public storage. If you need help ask for Nikita .

Nikita was very professional

This is my first time ever using a storage unit and I could not have asked for more professional, helpful and friendly service. They answered ALL of my million questions, the place is so clean and organized, I felt secure, everything worked great and it was super easy to unload/access everything. I had researched about 4-5 storage facilities nearby and for the size and what exactly I was looking for, this met all of my needs. I truly could not have asked for better! If I were to complain about anything it would be that my husband could not figure out how to use the unit’s lock without us (aka everyone with common sense) showing him multiple times, but that’s more about him and not the facility.

Nikita and Dara were the best in my Dj Khalid voice

Dara and Nikita were very helpful and positive and made my experience a pleasant one. I appreciate them and will refer other people. The building was very clean and maintained.

Great, when the roll up doors are working.

Clean and bright.

Very clean, easy access, carts on site, indoor, garage access so you don't have to get out in the harsh weather and obviously they have it well secured.

Cleanest storage company I have ever seen. The facility is well kept and fairly new. You can smell the cleanliness on the elevators (which should give most confront with everything that's going on) and they have a sanitary station so the dollies can be cleaned prior and post use. The young woman who handled my paperwork and showed me around was pleasant and wonderful. The facility has SUPER surveillance (as I'd like to say) and they offer great in house insurance for the units. I like that the units are inside and its climate controlled. Feel free to use me as a referral so you can get ONE MONTH FREE 😊. My name is Tasha Ayala-Spain.

Thank you Dacia! What a pleasant person. Told all about the beyond self-storage facility, even where the rest room was located ,answered all my questions before I asked.

Little expensive but nice clean great place

New place, still getting it together. But the place is nice.

Nice and clean

Safe, secure and clean! First was impressed by the facility and then by the employees. Sherrida and Dacia were extremely helpful and professional. Sherrida took the time to show me a few units. This place is state-of-the art, a hotel like atmosphere for your stuff.

I've been really impressed with this company. All the way from the prices of the units to the staff that work there. Sherita helped walk me through the process. She was very knowledgeable and made the process so smooth. I would definitely recommend this company to my friends.

I want to take a moment to recognize Dacia, I went in yesterday to look at a few units. The property was clean and well kept. When I went into office, Dacia was with a customer. In the midst of already helping someone. She took time to offer me water and made me feel comfortable. when she was finished with her rental. She got straight to assisting me. She informed me of availability. She was well spoken and informative. Very funny personality. I had a great experience. I'm going to be going back to rent a unit in a few days. But she was exceptional. Store here!

Vida and Dacia we’re very helpful to me. i came in late and didn’t feel rushed at all by dacia and vida gave me a tour. very nice facility and very clean. i like variety of unit sizes and the drive in garage is very helpful along with the carts

Dacia gave Acceptional customer service. Her knowledge and service was beyond Great. Thank you so much. Check them out!!

We were greeted by a pleasant worker named Sharvita and she showed professionalism and patience from that moment. I recommend this storage facility.

So excited they’re coming to the area!

This is hands-down the nicest and cleanest storage facility in the area. The indoor drive-up aisle is also a great feature. If you're in the market for storage, check this place out!!!!!