Public Storage Self-Storage Units at 546 E Baltimore Ave, Clifton Heights, PA

Was give a tour to check the sizes of the units and was happy with the space. The woman we had was very friendly and informative and patient with the registration process. I forgot her name but she Nola, Lola please forgive me. She was great! Thanks for making this a flawless transaction.

Ms Noel was very nice &professional &she really good @what she does I would recommend her too everybody I knw who need a rental space ******

Noel was very helpful and knowlegable. She helped solved my problems.

Noel was excellent in assisting me today. Would recommend to anyone. Such a pleasant human

THIS PLACE IS HORRIBLE!! STAY AWAY!! Not only is it a newer building but it it is TRASHED every time I go there. Carts are either missing or broken. 2 elevators one completely out of service but the sits wide open and unsafe but the other one is all broken up. Trash is everywhere!! Now they raised the monthly rent!!! WHAT A PIT!! It’s a shame really because it’s a brand new building and the building itself is beautiful. But the amount of garbage that people are leaving around mattresses, literal trash, etc. The next time I go back, I will be taking pictures and posting them. This is disgraceful people are disgusting. Why don’t you lit your own properties this way. It’s definitely gonna attract mice and bugs. I just started putting stuff in a unit there and I rented one of the bigger units and I’m literally ready to take my stuff out and get a refund. In the office, see this all going on and they don’t do a damn thing about it. it used to be for about a hot minute, that you had to give your ID to get a cart. Well, not anymore and you’re lucky if you can find one. Saturday afternoon the entire day people were there running around with their children running around in the loading and unloading area , clogging up the entire place couldn’t find a cart around at all. It’s disgraceful

Noel is A Pleasant & Wonderful Property Manager.She Is Very Helpful .If You Should Need Assistance I Would Recommend Noel....

Noel is a very nice and kind person, everytime I come in shes always so helpful! I highly recommend!

Sis Noel , Was very courteous And Helped Me out a whole lot . Everyone deserves a raise.

If you have another storage option, I would suggest using it. To start with the positives, I will say that all of our stuff remained dry and undamaged while we were keeping it here. The employees were always very friendly and helpful. Being able to rent out a cart from the desk was extremely helpful when moving in and out. On the other hand, we are pretty unhappy with our time here. The “climate controlled” environment really could be better, if you move in during the summer be prepared to feel disgusting when you leave because it’s barely any cooler than outside. We had a couple of boxes get chewed into my mice and we found droppings all over the unit and all over our things. We have an armchair that somehow got droppings under the cushion. The place REEKS of mothballs and whatever else and every item we had stored now also reeks of it. We have to rewash all of our clothing, furniture, and bedding. Our new apartment now smells exactly like how this building smells, so be prepared for that if you move in here. When we initially moved in they had two doors that were broken so we couldn’t drive our truck into the building as is advertised. Then, when we moved out, they had a (1/2) elevator out, so the whole process took much longer than needed. I understand that these things happen, but I also had issues with my bluetooth access never working and every time we visited I would have to go to the office to be let in. A lot of the time we would have to wait several minutes for someone to finally show up at the desk to let us in. When we moved out, there wasn’t even anybody there for us to drop the keys off with and we had to use the dropbox. Obviously that’s what it was there for, but I can’t say we trusted the employees very much at this point. This place was our last resort after our apartment building was burnt down and we were left having to abruptly move into my parent’s home, but if you have the option/ability to spend $20 more a month for somewhere that doesn’t smell I would say go for the other option.

Carter was a pleasure to deal with at your Clifton Heights Public Storage location. He dealt with an irate customer calmly and with empathy. Despite the other issues at this site it’s refreshing to deal with an employee that cares 👍🏽

Carter was very helpful and amazing ! 10/10 definitely recommend!

Carter was amazing and more than helpful with helping me rent my unit since i couldn’t do it online! thank you!!!

Noel was excellent!

Bathrooms are always dirty No where to put trash Poor customer service Late fees were ridiculous, and I had to contact corporate 🙄 to dispute bill Office Representative very rude

This place is exactly what we needed. Staff was helpful and friendly!

Carter and Rebecca were great! They assisted with all my needs. I highly recommend!

Noel did an awesome job with everything an was very patient an pleasant throughout my aunts booking ......also she is very knowledgeable about her profession!!!!!

Noel is a great customer service. She made me comfortable and trust this company for my storages. Thank you again for your help ❤️

Getting my things out soon as I can. Rude very rude

Today I came into this establishment and Kenyatta was beyond helpful and very nice he explained and was very patient with me today and I’m truly appreciative of that…. He gave me very insightful information and answered all my questions that I had for him and very polite so thank you for him

Noel was very helpful and professional. I highly recommend

I come into the facility earlier today to get some information on a few units and there availability and prices and sizes I talked with one of there lot managers noel Vasile she was very polite and knowledgeable amazing customer service was able to give me the information in a very timely manor highly recommended

The public storage was amazing but we have mice poop on the floor and our old jackets and some reason the mice poop was on the old mattress even our old tv.

She was outstanding the first one to understand my disability & Adjust the situation so we could Communicate

I could not be happier with my experience, at public storage in Clifton Heights The units are clean, Multiple Flatbeds for loading and unloading, and the staff is kind and considerate. I’ve rented there for over a year with no issues . Due to unfortunate circumstances I had to leave my unit Carter And Brendan were Helpful and accommodating while i retrieved my things. I recommend this Storage Facility to anyone, and once again, thank you Brendan and Carter For your help.

Carter was great! Helped us find a nice unit and guided us through everything. I highly recommend! Ask for Carter!

This company is fraud. They show you whet you think is going to be a good deal and then charge you twice. The reps at the storage facility are very rude and disrespectful. They don’t know how to talk to people and actively listen to peoples concerns. Apparently they are mind readers and know what everyone is thinking. Clearly they should be billionaires because they know everything except how to speak to people. Don’t rent a storage unit from this place. They also have rats. The owner has no intentions on getting rid of them. They also double charge your account. Do not rent from them.

My first experience with using a storage unit- Lizz was amazing! She explained everything to me in detail, and helped making the decision on the size that I needed easy. It was busy in the office during the time that I was there. She politely handled a challenge that a customer was having with making her payment, and got to all of us in a timely manner. I truly appreciate Lizz's help. *Unfortunately, I have to change my review from 5 stars to 1. The ONLY good thing about this place was the initial rental process. Within a year, my rent changed from $285 to $354 to $420. If the spike in rent wasn't bad enough, my unit was infested with mice droppings. I reached out to them several times about it. First, I was told to come in to meet with maintenance. When I arrived at the time they said, I was told that I was given the wrong information and that I needed to meet Terminix at my unit. I never received a call to let me know when to meet them. I tried calling. emailing the CEO's office, everything....nothing was done. When I was preparing to move out of the unit in August, I had to throw out boxes of merchandise as well as my some of my personal items (that were both worth a substantial amount of money) because there were mouse droppings in them. When I finally reached someone on the chat about it, I was told, "Put in a claim with your insurance company." In a year, that place really went down. It claimed to have climate control but was extremely hot this summer. It smelled horrible inside the building and was dirty often. Normally, I do not leave negative reviews, but this had to be said. For the amount of money that they charge, they HAVE to do better!

Liz assisted me today with storage rental. She was very pleasant and assisted me to make sure I was doing everything correctly.

Liz assisted today and answered all of my questions and concerns and was clearly knowledgeable about the units and conditions. She was very pleasant to work with.

My service rep was very knowledgeable, polite, and uplifting.

Awesome service. Carter was excellent help.

Nice folks, clean place, well-run.

Carter was very helpful and informative. Carter went the extra mile and provided wonder service assisting with the move in of our items. We highly recommend!

UPDATE: I no longer needed my unit and was in the process of closing out my account. Kenyatta was covering a shift at the Clifton Heights location. He provided great service, assisting me through the finalization and close out of my account. I had a pleasant experience at this storage facility and would recommend it. Facility is kept very clean and secure. I have witnessed employees, specifically Brandon, making rounds throughout the facility. Various sized spaces are offered at this safe location. Management of your account is easy and seem less through the website. Reminder emails are sent out to ensure timely payment for space.

This is the worst place EVER!!! Don’t come here

This public storage place is disgustingly filthy, dirty and unfit to hold people’s possessions. The elevators don’t work properly one works and they don’t have enough carts to assist with taking your items to your unit.

Please, if you’ve just brought unit space in an auction on June 19th. My Sons bday was June 18th. I’m begging you, please can you keep all of my kids baby pictures and ultrasound pictures. I’m completely devastated. I’m a single mother and I lost some hours at my job eventually leading me to fall behind on payments. I can’t think straight and have been crying for the past three days straight. Please I’m begging you, I don’t want anything other than my bible and my kids personal things & pictures of my grandmothers, please, I cannot replace these things 🤧 😓😭I’m terribly distraught. I don’t know what else to do. Everything we owned was in that storage. We’ve lost everything.

I rented a unit for the first time so I wasn’t too familiar with room sizes and how many/type of items a unit could hold. The manager on duty was Cindy and she was great helping me choose the perfect unit for the items i needed stored. I’m glad i chose this location, the facility is clean and the customer service was excellent. Thank you for help today Cindy!

The facility itself is pretty ok. But what brings it down is the fact that the Entry/exit gate is always broken. You have to leave your ID just to get a cart, and the carts are limited because some days, it can get pretty busy around there. All in All, it's ok. Not a bad place to store your things if you have the need. With all the malfunctioning, I am going to request a discount on my rent. The Overall experience is ok.

AVOID at all costs. Staff is rarely there during scheduled hours and you can not sign out a cart without them there. Always filthy. The main doors have been broken for atleast a year. Climate controlled is a joke, hot in the Summer and cold in the Winter.They raise the rates every few months. And there are mice. Calls to management have never been returned. It’s horrendous. Don’t waste your time or risk your stuff. All of the customers I’ve talked to there are also upset and in process of leaving.

Today was a great experience to meet Lana. She was the best an help me with my situation. As of today I will leave my belongings in the unit. The staff that was there was the worst. Rodent I tested and they didn't care 1 thing about. Again very grateful for the help I received today. Thanks again Lana & Chris

Nice and friendly staff. Nakisha helped me a lot in making a decision. Others will be referred to this location, good job.

Worker parked in handicapped spot. Did not respond to knock, or buzzing. Poor customer service.

I have my storage unit there for a little over two years. They went up on the price at least four times while I was there. When it was time for me to move out just recently mice got into one of my boxes. Luckily, nothing of importance was in there, but it ate through all the paper, they don’t keep the building itself very clean at all .

One thing I don't like is they don't really clean up here. Had issues with mice in the storage. And their prices are expensive.

Lizzie was a great help! Helped my mom out with getting her balance down. Customer service is immaculate!

Customer Service is great! My belongings are always safe and secure when i check on them. I love it here! Worked with Lizzie on getting my balance down. She was so nice and knowledgeable. Recommending this facility to everyone in my family!

Lizzie’s exceptional service and helpful attitude made storing items a breeze.

This place puts your storage into auction way to fast its ridiculous.

I made a mistake and started the contract with the wrong size and the front desk was super helpful with fixing my mistake! Nikisha is super helpful and a saint!

The front desk is always helpful and the rates are great. Make sure you look for the PROMO BEFORE YOU START YOUR CONTRACT!

Super Helpful! Great customer service! Great Rates!

I experienced beyond extraordinary customer service from Nikisha at Public Storage in Clifton Heights.

ITS has been a pleasure dealing with Nikisha, Liz and Brandon! Thsy have made this experience once in a lifetime!

Had a great experience at this location the gentleman was very thorough and accommodating & nice.

Great

They have been very helpful Brandon help me today

Nikisha did an amazing job. I would recommend this facility.

Great service. Nikisha was a big help Very patient, walk me through the process step-by-step will recommend this location.

Moving day was a stressful day . The only part that was easy was the experience we had getting our stuff unloaded and into the storage unit . The facility was clean and spacious plus provided excellent customer service. Shout out to Lizz for helping us use the keypad , getting the entire moving truck inside out of the rain, ushering us to our unit and being on hand to answer all our many questions with a smile . Thank you

Nikisha was awesome and made moving in a breeze.

Thanks Ms. Nikisha if it was not for you and being patient with my mom I think she would have lost it. I definitely would recommend a lot of people to you.

I experienced beyond extraordinary customer service from Nikisha at Public Storage in Clifton Heights. She went above and beyond to make my move in go seamlessly. I greatly appreciate her.

Brandon is very helpful & professional

Lizz is the best. Awesome customer service

Very clean, very nice.

Very Very polite and courteous would recommend to everyone employees very very respectful polite especially Brandon Allen always polite 🙂

I would like to give a shout out to Lizz at the Clifton heights location. She was pleasant, walked me through transferring to a bigger unit. Lizz went above and beyond to help me, she delayed her lunch break to assist me.

The hours of operation provided me with leverage for transport most definite a1 property and service. Thanks

Thanks nikisha your the best.

The entry doors have been broken forever. The place is dirty and the water fountains have been turned off . The push carts are never in place . We tenants pay a high bill every month the least we can get is good service . I am hoping corporate reads this and fixes the problems.

Lizz did a great job with us. Greeted us with a smile and was very informative. KEEP HER HERE! her hairwas also on fleek - COME ON AFRO

Brandon and staff provided prompt quality service , facility is spacious and clean. Happy with storage size selected today needed for immediate home items.

Never bought a storage unit before but Lizz was so helpful and kind! I don’t know what I would’ve done without her help! She helped me find a good space for what I needed and was so patient with me and answered all of my questions.

This place is horrible, once again the automatic doors are constantly broken. When I am able to park in the building I have to ask people to move from in front of my locker so I can get into my locker. I started renting this space when it was Beyond Storage, since public storage took over this place has really gone downhill. The worst part is they have the nerve to raise my rent without providing me with the services I was originally receiving when I first started renting this locker. This place is still bad. The drive in doors are still broken, they did have them replace once, but they're now broken again and has been for months. Almost every time I come to my storage the one door that's supposed to be closed for Security is almost always stuck open. But then they want to ask for a rent increase every year. Nope... I'm calling my attorneys again about the Security here at Public Storage

The customer service is excellent at this store. Always available and helpful extremely acknowledge also present at all times. Thank you

I love that fact that Nikisha had a good spirit when i walked thru the door. Right then an there i knew i was going to like it here. I think I’m going to love it here.

Nikisha was awesome. I was going thru a mid life crisis about moving. An nikisha knew exactly what I needed once I told her my situation. She was the only one there maintaining the property. Everything was so clean and neat. I loved how she kept it together when customers was upset about the drive up doors. I was to, but they will get it fix eventually I hope lol. Thanks nikisha I would definitely recommend my friends to public storage.

thank you to Lizz for all the help! very helpful and answered all my questions, also informative on renting and future rentals.

Lizz was patient and calm during a very busy rental process and day. Thank you!

Door never works 😤

I rent at the Clifton Heights location, and have been there for approximately a year. At first, everything was fine. I picked this location specifically since they have the drive-in option, which is handy, especially since I am disabled. In approximately December 2022, the exit garage door was ONCE AGAIN damaged by someone with questionable driving skills. In February 2023, my rent was raised, but the exit door had not been fixed. As of the date of this review, the door remains broken and unusable. This angers me, since everybody has to park outside and use a regular sliding door to enter. Why do I have to pay a rent increase when the building remains on a sub-par level? Corporate, please look into this. Thank you.

Pricing for your unit will INCREASE every year with less than 15 days notice for no reason and very unreasonable pricing.

Nikisha gave us an excellent example of customer service done right. She was polite, informative and obviously enjoys her job and meeting people. I've never used this service before and she made the rental process very clear.

Lizz is awesome. She’s very professional, informative, and amicable. She thoroughly explained every policy and procedure. She also answered every question to the best of her ability. Thank you Lizz!

Lizz was very professional and informative. I am highly pleased with the services I received.

Employees well verse, they were good at what they did. I will recommend them to my friends.

Hi my name is Evelyn Avril I rent a locker storage room for one of your busines the one in Clifton heights and there was a young man that worked there his name is Brandon he was so pleasant and had very good customer skills i was about to go to another storage office but the way he speak and explain everything to me I had no choice but to put my things in this storage I will give him 10 + 10 for good customer service people like that you need in your business 👍👍👍👍👍👍👍👍👍👍

Nikisha’s service is all that! She was by herself dealing with a multitude of task. Very proficient! Thanks Ki!!!!

I went in during a storage crisis and Nikisha was absolutely great!!! Super nice, friendly and above all, helpful!!!!

Brandon was extremely helpful. He reserved our unit in short notice and we will be customers for life. Thank you very much Public Storage!

I choose this place to store furniture just I bought.Good customer service.They have different storage rooms that we can choose upon our needs Thank you Public Storage

Holly was great.

Holly was wonderful and very helpful. A+

Nikisha at the Clifton Heights location was every nice and friendly!

Nikisha is very efficient, knowledgeable with her policies and how to handle difficult situations. I needed help with finding a space she gave me the best rates for what I needed I was very happy with the outcome. I would highly recommend her for a higher position in the company

Great customer service!!!

The ladies at pubpic storage were extremley helpful i give them an A++++

The ladies at this site was nothing but professional and polite I will recommend public storage to anyone who need storage

The employees here are exceptional and the facility is clean which is why I gave it 2 stars. The pricing here is awfully high. I use to pay $58 a month here and I now pay more than half that amount. I use to have unlimited access to my unit which worked great with my hours at work and the ease of moving things during the after hours and now I no longer have unlimited access which I believe is insane given the price increase. I pay over $100 a month for you someone to tell me when I can and can't access the unit I am paying for !?! Nah.

This unit is far better than the last one clean and the front desk was helpful. The last place on landsdowne destroyed all my belongings and then wanted me go thru all these hoops to give me 250 for items worth over 5,000 dollars I paid all this insurance and the company stole my money . I don’t care for public storage as a company and won’t be using them but the storage place on Clifton Heights is clean and friendly.

Holly was so helpful. She does a great job. The prices just got to be too expensive. But the people that work there are really nice.

The service at this location is top notch! Holly is amazing and super helpful! I'm very satisfied and glad I chose this location to store my items.

Is this place is very good because you pull your truck in and you load it up or offload it and you are out of the heat but the only downfall is if there are too many people you cannot fit in there but overall it's a decent place

So let's change this review from 4 to 5 stars. Dealt with Brandon (I hope I got his name right, I suck at names) on Friday the 14th 2022. I signed up for a unit for myself and he was super helpful and polite. After we moved in we found a unit closer to where I needed to be (taking some stuff out of an overflowing locker into my own) qnd decided to see of he was willing to help me move units. Went upstairs thinking the worst except he eagerly swapped me over with zero issues and none of the "dude seriously I don't feel like it attitude" super super helpful. Move employees should be like him. 👍 A+++++ all around. Thanks

Outstanding Customer Service!!!

Secure, clean & dry facility, staff was friendly & professional.

Great service from Brandon and Nikisha and Holly always been helpful and resourceful !

Rented a 10*20 unit for $181. 12 months later the cost had increased to $281, as a result of an increase at 6 months of 25% and another at 12 months of 20%. Would have been fine with cost of living increases, but could not continue with this pace of price inflation every six months. So I moved out.

I was nervous about placing my valuables in a storage unit after hearing so many horror stories. I did my research and came across public storage in Clifton. I was greeted by Brandon, the manager and expressed all of my concerns. He was extremely knowledgeable and patient with my list of questions. Brandon gave me a tour of the storage units which were surprisingly to my standard of immaculate. The process was easy and I feel confident about the security of my possessions. Quality of customer service has definitely declined over the years and I appreciate the staff providing a positive experience for me. I will be referring my friends and family to this location from now on!

I have been to many different public storages facilities and this one is by far the best because of the amazing helpfulness and customer service rep Brandon. He was kind and was able to answered all my questions.

Safe, secure and out of the elements

Once again I first rented my space here from Beyond Storage the place was clean good staff I rented my drive up locker with the understanding I'm renting a premium space, with drive up access, the old staff would come out the office and make sure if you don't have a drive locker the you park on the right of the driveway to give passage too drive up lockers. First there was the issue with the roll up doors constantly being broken, now they finally fixed the doors, now the public Storage staff sits in the office and watch people park on front of other people locker even with the second lane being clear. The young black lady told me I can't ask someone to move from in front of my locker, I told her that's her job, but since she don't want to do it I will. I'm paying for a premium space, so I can drive up too my locker. This place has turned into the hood since Public Storage took over I've spoken with the General Manager before it look like he's change staff but they're still not any good, like I said Beyond Storage people would come out the offi e and make sure the drive up storage lane remain clear, this public Storage staff just don't care

Excellent management and super duper place to store things. Easy and clean and spacious. Golden.

The ladies who registered me were very helpful and professional. Definitely an enjoyable experience

Nice space and great location

Rip offs, even the first month says pay only $1.00. that's before they charge you a $26.00 service fee. For what I don't know. And the woman in the Clifton heights location is very rude and nasty and should never be in customer service. I need help, called and got her who couldn't answer my question, told me to come in Person then hung up the phone. She answered when I called back but again she hung up and couldn't help me this was day 2. Pick any other storage and I'm sure you'll get a better experience

Brandon is a SUPER MANAGER🏆. He understands and expresses all the policies and procedures well. His patience, problem resolution ability and respectfulness are exemplary!!! A true gem who created a seamless rental experience @Public Storage for my sister and I 💯

I think this place and the manager is awesome. The facility is clean and well lite. The manager is friendly and professional as well as being knowledgeable of the process and facility. The storage spaces are also clean, safe spacious (depending on the unit rented). I moved from a storage facility that I had to use the Buddy system because it was not well lit or clean. Thank you to the staff of Public Storage Clifton Heights. Great Job keep up the great work.

This Public Storage is seriously awesome! The PM is fantastic, she’s very friendly, very helpful and overall showed excellent customer service! Highly recommend!! Very satisfied customer!!