The customer service was awesome. Thank you Shawn for going out of your way and helping me with my storage unit.
Great clean storage and wonderful customer service!
Shawn was a big help and very friendly, he was sure to answer all my questions professionally and thoroughly.
Shawn was friendly and helpful in setting up my account.
Shawn is an absolute professional, took care of us above and beyond A++ could not be happier with our experience at this location with Shawn.
Thank you
Travis.... Was so helpful and had good conversations real nice guy....
Thanks
Travis was super helpful when I was having trouble getting into my unit! Immediately helpful and courteous. The unit is perfect and feels super safe!
Travis did fantastic showing my and my family around our new unit.
Trav was a great, efficient help with moving in! Super professional and friendly.
10/10!! Travis was very friendly and helpful
throughout my process of moving into a new unit. Thank you so much!
My experience was working with Trav was great. He was very respectful and kind and took his time explaining the different sizes of storage units.
Love the employees they seriously helped me out, I would recommend this place to everyone in the area!!
Love the employees they helped me out big time I fully recommend this place!!!
Suan been awsome great customer service an an explained everything well an gave all the correct information
Shawn here was super helpful getting me set up. 10/10 great dude.
This place is great very accessible and convenient. Friendly service
This location has reasonably low prices for rental spaces, I got this rental space for an rv project and tarped it for the winter to go caretake for a family member in another state.
Well, the rains and winds came and the tarp pooled in between some metal framing/side mirror and ended up creating a huge heavy pool that blobbed over into the rental spot next to mine. I’m 2000 miles away and couldn’t come sort it myself right away. Jasmine called me to let me know the situation, and after explaining where I was and my constraints, offered to bucket the water by hand which looked like 100-200 gallons awkwardly in a bubble under the next vehicle. She contacted me when she’d got all the water out of the tarp and put it back under my rv. Jasmine is a life saver, an actual saint. The prices get you in, but it’s the people like jasmine that keep you around.
Great service great manager
We got great customer service from Shawn. Very helpful.
Shawn is great. Always been kind about explaining policy and expectations of the company. My experience with other employees have been positive and I appreciate them all.
The guy that helped us Wednesday.
september seventeenth. his name was Chad. Very professional very nice informative. Helped us with everything we needed to know. Hundred percent on customer service. When you find a good employee take care of him or her.
Shawn was super helpful and made the process super easy.
Shawn was great and a lot of help!
I broke down on the side of the road with my bicycle and the couple who owns this place were so nice and had offered to let me use their tools so that I could get home! They were super nice and I was so thankful for their help!!
Anna was super helpful, Great Experience!
Shawn was awesome and helped us get a space today! The facility is really clean and being able to use the moving carts saved a huge amount of time.
Shawn is absolutely awesome!!!
Friendly, clean, and efficient! Felt secure and the staff answered all my questions :)
clean and professional. no complaints.
Shawn was awesome! This has been the best storage facility in town. Super clean and friendly and affordable.
Not an actual review of the facility itself yet- hoping to have a untit today. just wanted to put here that the office hours are 9:30am - 6pm daily. I put in an edit suggestion on Google. If you read this and found it helpful you should also submit an edit request. The storage hours are 6am-9pm but the business hours are 9:30-6 and you can have Google reflect that but unfortunately they have not done so. Writing this from their parking lot at 8am
I like the location and the staff is helpful without being pushy and in your business.
Great experience, very helpful…
Found me a cart to use!! Thanks
Shean was our customer service agent and he was absolutely amazing not only did he rectify his financial situation. He opened up a new account for my son during our time and need so we greatly appreciate him and he gets an all five stars. Great job Shean.
Shawn at 82nd 8085 was amazing, fixed my payment and super friendly. Thank you
My mom moved up to Seattle with me a few years ago. My family and I have been slowly working and driving back and fourth to get the storage cleared. Gianni has been super helpful and kind, making the process my better.
Shawn is polite funny a nice to talk to love this place
5 a tar review across the board. Thank you Shawn
Shawn has been helpful every time I’ve come in, he helped me check in and out of my unit very quickly!! Highly recommend !
Shawn showed up on snow day and took great care of us. Thanks my friend
I want to give a big thank you to Christine! She made my day! I needed to downsize a unit, and she was on it right away! Christine was very polite and professional! Thank you, Christine!!!
Shawn is always so friendly and very helpful he will go above and beyond to help anyone I love his customer service skills
Shaw. is one of the sweetest man I've ever dealt with at a storage place. He goes up and above his job just to make sure all of his customers are happy
Pearl was amazing polite and overall so helpful
Christine was quick, knowledgeable and had me activated and out the door very quickly with no issues. Very excited to start renting here with great customer service at the front desk when I need it!
Justice was extremely helpful when moving in. The space is very clean and I love how secure it is.
Edit: had another great experience with Shawn when moving to another storage unit. He was very helpful and kind! Thank you for the great experiences.
This Public Storage was wonderful to work with!! Especially was grateful to Lisa for all her help! EXCELLENT customer service!!
Very nice People here and good safe plase
Excelent customer service friendly and knowledgeable. Thanks Shawn!
Christine was able to help me on the same day with excellent service with a fantastic price.
The manager on duty, Shaun, was very helpful and courteous. The facilities are nice and clean.
Shawn was excellent with communication and eve thing else recommend this place cuz it’s always clean and peaceful
Shawn and Julie were phenomenal. Made everything seamless and easy from start to finish!
I would like to give a huge Thank you to Justice! For what ever reason the automated pay service messed up, saying that I was late. Justice fixed all that. Would do business with this establishment again.
Lost my phone. Agent held it for me. 8085 Se 82 Ave store in Portland Or
Shawn at this location was amazing!! I’ve been having some personal issues and needed to change my gate code but was having a hard time getting there. When I was finally able to get to the location it was literally 10 min before closing. He made it a point to get the code changed for me and even waited after his shift was over to make sure I got it. This was the best customer service I’ve received from anywhere in a long time. I would definitely recommend this location if you need a unit. Five stars all the way!!⭐️⭐️⭐️⭐️⭐️
Very friendly and kind staff. Clear instructions and they made it all easy for us!
Justice was great and super helpful
Justice was totally professional all the Way🤗
Justice was great! Very helpful and nice!
Justice big help!!!!! Showed me around and gave me all the info i needed!!
Christine was super helpful and awesome
Been here almost 3 years with extra space storage then you guys took over just wanna give review to Raymond so professional hate seeing him leave over all you guys still have a great customer service there like the guys did when it was extra space storage
Terrible customer service. I gave publuc storage a notice of departure.letting public storage I would be out on the 1st of the month. And I was out on the first. I left the key and lock ( I didn't get my 50$ deposit). Instead of letting me know that I wasn't out on the 30th they would charge me 110$. Im a valued customer! you would think they would give a courtesy call to let me know to be out a day before. It's funny they sent me an email saying I was out on the 2nd (not true). I know one thing for certain and two things for sure they will never rip me off for a month of rent and I made every payment. Shawn the manager said he would get it waived but they couldn't pro rate but they can waive the fee. And it's a company policy. But of course the pro rate when someone comes in the middle of the month. You guys will say anything if it fit your narrative. I sent a complaint and still haven't heard anything back .
This was my first time renting a storage unit and Justice at the front desk was very friendly and helpful. He answered all my questions and made the process easy. I really appreciate how clean the facility is.
Good prices
Great customer service
Very professional and helpful staff.
Reymond was super helpful, quick and professional. Happy to have the peace of mind knowing that the management here really takes care of their customers.
Raymond is amazing! He helped me thru a difficult time. My storage was broken into and I was going to leave. He was able to get me a new lock talked me thru the process of reporting it and showed me the benefits of staying with them. I’m talking his advice and also staying with public storage!
Raymond is the man!! Truly awesome. Ty!
I went to restroom, came back and someone locked my storage space, a manager on duty. Now I have to wait a week or more for property manager to drill a hole and remove the lock..... I am amending my poor review ... I had an issue and I should not have shared it publicly so I am apologizing to management. My issue has been resolved and am satisfied. Management acted accordingly by protecting my belongings, so thank you!!
Lisa was very nice and we were able to sign able papers easily
Raymond gave excellent customer service to me in assisting with rental agreement and assisting in answering my questions and concerns and was very patient with me.
The property manager Raymond has been nothing but professional and incredibly helpful. It is clear that Raymond takes pride in his job, and he has a real knack for customer service. He has erased so much of my stress and made things much easier. I couldn’t recommend this location more, because Raymond will take care of you.
Awesome helper excellent customer service
Thank you Raymond very
nice Customer service and with a smile
Raymond is a true professional. Who not only shows empathy and a willingness to help his customers/renters. He always has a smile on his face and is very knowledgeable... I know if I have a question or a concern. Raymond is my man...what ever you are paying him...it's not enough!!!
Raymond was so excellent, highest costumer service so far 100%
The new manager Raymond helped me transfer not only to a smaller unit but when that unit wasn’t big enough got me into a little bit larger unit at a price I can afford.
Raymond is very professional and nice
Raymond was awesome! Really!!
Customer service was excellent. Very patient and friendly
Very easy process, Jeffrey was great!
Great service! Quick, efficient, & very relatable staff.
Jeff and is crew over there are amazing definitely they keep the place safe and clean !!! Customer service out standing!! Any questions you need just ask them !!!
Excellent service great and friendly customer service personel
Easy and fast service!! I’m very impressed. Got a storage unit quick and no issues!! Thank you very much Steven
Easy to work with and responsive to customer requests
Clean, secure space. Easy access and convenient parking. Great customer service.
Very cool online process and maintainance and support on the phone.
Download the app and sign up and have access at the gate with your app and storage all on your phone I loved it. Great job.
We stored a vehicle for 8 months. It was easy to get in and out and the communication with this location is excellent! Easy to speak with someone on the phone. After the car sitting for 8 months there were no issues of any damage or theft. It was well protected.
On site employee was great. Keeps the place clean, remembers your name. Feels like a small business.
I have rented from Extra Space Storage on a number of different occasions in the last several years. In all cases, through different locations, I got to work with Jeffrey. His customer service is unmatched not only in the storage unit business but just in general. Extra Space has a policy that increases the promotional rate after awhile—not to mention their rate being slightly higher than the competition. Even then, I still choose to rent from Extra Space because they employ folks like Jeffrey. If you care about your belongings, you should also care about who works at the place where they're stored. If it was not for the experience I've had with Jeffrey (and other Extra Space employees), I would absolutely take my business else where.
was very helpful and very nice and has excellent customer service skills.This storage facility is very nice and they have thought about everything making it easy to get in and out, coming from uhaul you could only imagine definitely will not be going back.
Excellent facility with amazing staff! Didn't get my autopay set up correctly and Tabitha contacted me BEFORE any late fees accrued to let me know there was a problem. Helpful and friendly staff, convenient location, and secure storage make this place a winner!
Excellent service and staff. Highly recommended!
The staff was super helpful with everything I needed. The facility is clean and the storage is actually very nice. I can't snt say enough how hard it is to get great customer service these days but these guys went above and beyond. Great storage and great customer service!
I had a great experience with Tabbatha when I came in to check out storage sizes and options, prices etc. She was very helpful, professional, friendly and a great front for this business. I am so happy with the knowledge she was able to provide me with and when I am ready I will definitely be back to rent with her.
Meeting Tabatha was great, excellent customer service skills and will be back to rent thanks
No complaints. I stored there for over a year and never had any issues.
Sara did awesome. And it was only her third day!!!
Help me to switch from small to bigger unit quickly and effectively.
I coudnt ask for a better place to store my stuff. It is always clean and the office staff is super helpful.
I just did on page before
Excellent and professional service we received from Jeff. Thanks.
Eric is awesome! Process was very easy and straightforward!
Roger was amazing it's was a very good experience with the company thank you Roger for all your help with everything
Staff very courteous and helpful. Facility is exceptionally clean and well-maintained. Highly recommend.
Very friendly and they have great security.
He was very courteous and professional..Positive and warm attitude..very helpful and knowledgeable.
Jeffrey was amazing. Received excellent customer service and treated with care.
The facility is clean and safe, our unit was always accessible when we needed to get to it, there were always plenty of carts available.
I also appreciated management being available when I need them and we’re always willing to help.
If we need another storage unit, we’d definitely come back!
Helpful and friendly staff
Super clean, very secure, and nice onsite staff.
I had a fantastic experience with Jeffrey at Easy Space Storage. He was incredibly knowledgeable, friendly, and made the whole process seamless. His customer service was outstanding, and I felt confident that my belongings were in good hands. I highly recommend Easy Space Storage and particularly Jeffrey for anyone looking for top-notch storage solutions and exceptional customer service. Thank you for making my experience such a positive one!
Excelente servicio, el Personal fue muy amable y nos ayudaron a solucionar todo lo que necesitábamos, excelente experiencia, Súper Recomendado !!!
I was treated good,They went over all the rules,and The customer service they gave me was great.The place was clean.They answered all my questions I had.I would definitely recommend you guys to friends and family.
Customer service was excellent! Prices are fair and the space is clean. Would highly recommend!
Jeffrey was absolutely amazing eith his help. We called to rent a second unit and he helped with getting it all set, explaining everything in detail and making sure that I got all my questions answered!
Clean, good customer service, willing to work with you, and facilities are quite secure!
Jeffery was great. Clean hope to have professional relationship and great storage facility.
Had an access issue when moving in but the manager personally reached out and apologized and took action to remedy the situation.
Jeffrey was amazing! Awesome customer service. Facility is clean, temperature controlled, great rates. Very pleased with Extra Space Storage.
Jeffrey was awesome!!
Thank you for the great customer service and storage availability!
My wife and I are both very happy we came here today.
God bless you.
Tony and Melody Monfils
Very nice storage facility, always clean and secure. Jeffery is fantastic, the renting process was easy and efficient.
The facility is beautiful and feels safe for my possessions, and I feel safe bringing things in and out of my unit alone. I am a woman alone and therefore in more danger from predators than a man or a group of people.
The online rental process is simple and you really never need to see the staff since a cylinder lock and keys will be found right inside the unit for you to use after using your code to get in the gate, large roller carts free for your use are in an area that also needs a code to access and lastly yet another code must be used to get the elevator to open. I couldn't have asked for a better storage solution!
Everyone's been really great with any questions I've had and making sure the place is clean and safe.
Easy online rental and they let me upsize for online rate when I got there and realized wasn't going to be lbig enough seeing it in person. Staff is very friendly and helpful. Clean unit and facility...
I had a great experience utilizing The Extra Space Storage space.
Advantages, The staff was great to work with, the building and space was clean and easy to navigate and the climate controlled space was a plus.
Signing up was quick and easy
I have used the Milwaukie site on Johnson Creek and I'm currently with their 82nd store. Management and employees are amazing. It's rare that you find an entire staff courteous, friendly and going above and beyond. Both of these places having incredible staff.
Was impressed with the process to rent a unit 100% digitally. Was EXTREMELY impressed when I went to close my account and the representative found a way to get me refunded for the payment that had just processed and closed my account in a matter of minutes.
100% satified and i would like to personally say thankyou for being treated so respectfully in.an area of portland where this often is not the norm
Clean, new, very pleasant and helpful staff. I was only helping.
I used their services for about 8 months. Never had any issues. Move in and move out were pretty seamless. It was a good experience for someone who never thought they'd need to rent a storage unit!
very helpful on choosing the right unit i need and very kind and nice job
I have been a long time customer with Extra Space Storage and I am extremely happy with their service. Now that I needed to move my stuff into a bigger unit Cody went above and beyond to help me find the right size. Cody was fantastic in walking me through the process and finding the right size for the space that I need.
I highly recommend and encourage anybody who needs to free up some space from home to use Extra Space Storage. Contact Cody and he will take great care of you as he did me.
The frost desk staff was very helpful and assisted me in procuring a storage unit that would suit my needs that day. They weren't even from that specific storage facility. That just tells me that specific individual cared about their job. I loathe that Extra Space takes up valuable resources for other places of living or even blank space, but needing storage for just one month, I guess I went with the devil I knew.
So amazing! I was able to set up my reservation painlessly online, the gate hours go to 10pm so I can access the unit even after work, the contract is month to month, and my unit (I got a 5x5,) was super reasonably priced and easy to find! The unit was clean and I felt comfortable leaving my furniture in there. I will NEVER go back to Public Storage after my experience with Extra Space!
I was really impressed with how well manicured the grounds are here at Extra Space Storage, Cody has done a great job and it shows.
My house is very small (<800 sq ft), and I seem to move things from the shed to the attic - but have too much stuff to really get it organized. Extra Space Storage came in really handy for a few years to help keep a few larger items that were taking up too much space when I didn't need them (e.g. portable air conditioner, etc.). Never had any problems with access, and it was always well lit and clean.
Great experience, quick and easy. Cody and Axel were very professional and answered all my questions.
Cool people great vibes.
No hassle
Clean, respectful staff, decent temp inside facility and great seat security
Good and secure kind of small in spaces but there very secure
I have to say that these folks at the Extra storage facility on 82nd were beyond helpful. Cody and Lynn are super friendly, helpful and knowledgeable. I really appreciate a business that still cares about their customers. Thank you very much! Highly recommend.
Very clean with great customer service!
We had a pleasant experience at this location. Cody was awesome and helped answer all of our questions. The facility was very clean.
Moving in this morning was very simple! Everything was ready to go. I stopped in the office and met Cody. Very helpful with information. Looking forward to our stay here in our next stage of life.
Lynn checked me into a 10x15 unit. She reviewed the contract/ lease info. Fees and promos; she described the outdoor entrance and answered all my questions patiently, thoroughly and clearly . Very satisfied customer 😊
Thank u to the guy cody that helped me out today u where very helpful polite and respectful I appreciate u to the fullest your an awesome helpful and intelligent employee at our storage!!!
Came to pick up some stuff and was having difficulty until Cody saved the day.. Big thanks to you Cody
Cody K has been very friendly and helpful with my Extra Space Storage experience. This is my
First time storing items with Extra Space and Cody took the time to answer all my questions and work with me. I’m a Military Veteran and I can tell when someone takes pride at their job. Good customer service and a hard worker should be rewarded and appreciated so thank you Cody for everything.
Extra space on Crystal springs, Cody and Lynn... I have been storing stuff for over a year... They are always very pleasant to work with, very kind and understanding, for me they went above and beyond in helping me with my circumstances... Public storage cannot even shine a light next to them... The facilities are well kept and the process of renting is very easy... I'm almost sorry to move out... Thanks guys great job!!
Everyone is super helpful and friendly .
Thank you
I was greeted professionally,and assistance was prompt,my questions were answered in a way that was easy to understand.I was walked through the building & drive up area along the way I was given instructions on each thing we passed.like store hours, bathroom hours,carts usage, elevator operation and how to enter my code at the gate.I want to thank you for making this a comfortable and easy experience.
Very professional and helpful staff
Quick, straightforward, friendly service, clean facility- not sure what more you could ask for from a self storage place.
I've been using this place for almost three years and they are reliable and honest.
My bill started at $112 and two years later it had gotten up to $130 when I stopped by the office to get an update on the security codes I mentioned my rate increase and the man working at the time immediately went into the computer and figured out a way to reduce my bill.
Thank you Cody, your sincere desire to do good for people has not gone unnoticed.
Cody is great to work with! The facility is clean and well-managed. I feel very confident that my vehicle is in safe hands. I highly recommend using this location for your storage needs.
Amazing customer service and great app to rent a unit without making contact
Seriously, The best service I’ve experienced in a long time. Great rates and clean facility. Thanks to Cody.
Everyone at the team was very helpful and had a much appreciated positive attitude. Thanks all !
Ariel was awesome. She answered all all questions and was very professional .
So with procrastination being my first language i registered for a parking spot here over the phone the day before, let me tell you when they called me and said I was the FIRST one they called for the ONLY spot available I was more than happy especially since that spot had been bought out but not used prior to for several months and as of the week before to be available. The staff absolutely amazing! Thanks for making this a lucky day!
I have been with this storage company for over a yr. I have never had issues with my rental unit and when I came across times it was difficult to pay I was given many great options/solutions that would help me pay my bill in time before losing my belongings.
Even though my favorite ladies are no longer there,with extra space I will say I experienced excellent customer service and a welcoming friendly atmosphere!
I am glad to say the team now is just as capable and I love that I can trust and feel reassured my things are secure. I'm glad I chose this location & company!!! Extra thank u to Lynne for your wonderful help today great job👍🤗
Nice and clean. Ariel was great to work with. So much better than other storage facilities.
Katie was very helpful and kind in setting our storage unit. Super sense of humor !
I started my process online, and it was followed up by a quick phone call from Cody. The explanation of the process was very digestible, clear, and NO up selling at all.
When arriving at the facility, I was happily surprised at the cleanliness. The customer service by cody was very friendly l, poiniant, and personable.
I'm happy with my choice to use this facility.
I like extra space because they have 10X30 outdoor parking spaces for around
$100 per month.
Not a feature you find in most storage facilities.
The staff is very knowledgeable & friendly
They keep inside clean.
Received a great promo for first month free and regular rates were competitive with surrounding storage facilities. Cody was very professional and helpful getting us quickly situated to start using the storage unit.
I rent a 9'×20' unit in the Extra Space Storage off of 82nd and Johnson Creek in Portland. A man by the name of Cody is the new manager at this location (for about a week now). He is by far, one of the nicest, most professional and hard working managers I have ever come across in the storage unit industry. He talks to everyone and treats everyone he comes in contact with, like they are the most important person in his life. Even the customers who are rude, and short with him when they first meet him, he treats the same. He is constantly busy, and cleaning up anything he sees out of order. I swear he must polish these cement floors in the hallways like 3 times a week. He starts everyday out the same way he ends everyday, which is by walking the entire property and picking up anything out of place and sweeping the floors. While he does that, he takes time to greet everyone he comes across and he asks them how they are doing. He genuinely cares about people and he takes care of customers. I cant say enough good things about him. I really hope Extra Space Storage pays him what he is so clearly worth so that he stays working here at the complex I rent at. In just under a week of being here, he has turned this place completely around. Thanks Cody for looking out for me and my things!