Public Storage Self-Storage Units at 10315 SW Barbur Blvd, Portland, OR

If I could give a minus ten I would do it. Public storage is the WORST storage facility in the universe. I have had several units over the past several years while selling house and moving several times. They “say” that there is a manager on the premises. I have never seen anyone there ever!!! I try to call and leave message after going through an interminable voice mail tree from public storage. I have attempted this several times and NEVER get a response or a call back. Worst customer service EVER. I think they’re even worse than comcast and that’s saying something. Plus it’s supposed to be climate controlled but is so hot during summer. If you have temperature sensitive items, do not ever store them here. I have vacated and found a much better storage facility where if they say someone is on premises, lo and behold, they really actually are. Wow what a concept to do exactly what you say you do. They’re climate controlled units are actually climate controlled so storing my piano won’t cause anxiety. Customer service with public storage is so abysmal as to be almost non-existent. Please avoid them AT ALL COSTS!!!!!!!!!!!

Was alerted my storage unit was broken into on a tuesday at 2pm. I arrived shortly after 3 to secure belongings and my code did not work to gain entry to the building. There was no property manager on site. I left 3 voicemails for a call back and called the 1-800 number. I was not able to gain access until someone nice enough with a working code let me in. I recieved a phone call late Friday saying there would be someone on site Saturday and Sunday to assist. At least 3 units that I saw were broken into. I do not feel this storage facility is secure. Horrible customer service.

I’ve been at this location for the last nearly two years and the staff have always been extremely responsive, respectful and kind. The facility is always clean, secure and accessible (what more could you want!?) and Louise has made the experience here especially great with all his help!

Kim went above and beyond. She noticed I had deleted auto-pay and reached out. It had been done accidentally and without her quick intervention, who knows what could have happened. Thank you Kim for your stellar customer service at a time in my life when it was really needed & made a difference

They made it very easy to reserve and move in. The place is very clean and secure.

Absolutely do not recommend using this place. Management is horrendous. Drug use is constant, doors and access to storage areas are left wide open, and elevators do not work. STAY FAR AWAY FROM THIS PLACE!!!!

Elevators went out of service a few days ago apparently. Did not send a notification to anyone or the code to access stairs for upstairs units. Update: came back next day still not working manager is also unable to find key to access stairs even. Also multiple exterior doors were open so if you have a ground unit it's likely it will get broken into.

Great location and service. Staff is really great. Kind and very accommodating.

Don't let the clean exterior or interior fool you, Public Storage is as rotten as it gets. Absolutely disgusting when it comes to customer service - if you can even call it that. Your unit will likely get broken into at some point. You won't get ahold of anybody useful via phone or email. There's never enough carts or parking spaces to move your stuff in or out. Skip and literally rent from any other place for a step up in storage experience.

After renting from several different facilities over the years - Public Storage is the worst. They operate more like a crime syndicate "allegedly" in terms of pricing and customer service. Which means nobody will lift a finger to help you, and they'll gouge you for pricing. Sound like a headache? Think the worst migraine you've ever had. Don't believe me? Try it for yourself, and remember this review when you take a day off work to move your things out of Public Storage instead of enjoying your life.

IF IT WAS POSSIBLE, I'D SAY -5 STARS. Experienced a 55% increase on my rent over 2 years. Halfway through my lease term I get a notice from the staff that my unit was broken into. After several calls and emails, they did nothing to assist me with the matter. Spent over $500 to fly back and assess my unit's condition for myself because they couldn't be bothered to walk down a hallway. Finally moved out and escaped this nightmare company and situation. Cleared the unit on the 3rd of the month, and after everything I'd been through and their pathetic "customer service," they didn't refund me a single cent. Places like this deserve to go out of business for the way they treat customers and operate. SAVE YOURSELF THE PAIN AND STAY AWAY FROM PUBLIC STORAGE - NO MATTER THE LOCATION.

Very helpful with getting an appropriate sized space at a great rate! Feels very safe and clean

PLEASE GET MORE CARTS ON SITE.. Aside from pricing going up exponentially, which a lot of storage units do. My main problem is with the lack of carts for use. When I first started renting here, there were probably 8 carts on site. I never had trouble getting one for use when I came to my storage unit. Now the last 3 times I have come, i have had to wait more than an hour for a cart to use because there seems to only be 2 remaining on site. I am currently waiting for a cart as I write this. Been waiting for nearly an hour and a half now. NOTE: They do not pro-rate you on move out. I moved out the morning of the 2nd, but am being charged for the entire month which is pretty horrible in my opinion.

No one on site to give the lock that was purchased, phone number on door only goes to useless automated system, you have to use the app to get the correct number to get to the property managers voicemail

Quick and easy. Should have done this sooner. Amended 3 months later: went from 5 stars to one based on a ~100% rate increase (mid $20s to low $40s) at the 90 day point. Customer service unable to help. Cancelling the unit and will not be back. Caveat emptor.

The facility is right off the freeway, making it easy to get in and out. I appreciate that its kept clean, and well lit. There is also a covered dock to keep you dry while you load and unload. The staff was helpful. I wasn't able to find a cart that they offer for convenience. I asked the young man working at the counter, and he was friendly. His name was Will, and he went out of his way and found a cart for me to use. Thank you.

Renter Beware- after four months they raise the rent by 35%, I see from other reviews that they may also do yet another rent increase in six months, leaving you paying almost double. Plan to move out right before the end of the month as they will not prorate. Unless you only need for the short term I would avoid. It's not even supply and demand, as there are several available units for the same initial price listed on the website. Not everyone will have the ability to move things again or to pay such a massive increase.

1. Super convenient location 2. Excellent management staff (VERY HELPFULL) 3. Clean 4. Secure 5. Safe A+ Rating

Christine and Kelly are both super helpful.

I know for many of us, renting and moving your things into a storage unit is never fun but my experience at Public Storage has always been top notch. Units are clean and well-maintained as is the facility overall. My most recent experience was entirely online from the reservation to execution of the rental agreement. Very seamless experience. I received texts the day my rental began that outlined how to access the property and the location of my unit. The *only* piece of feedback I would offer is that I never received any instructions on getting into the unit itself. Based on prior experiences, I expected to visit the office and secure my keys. Unfortunately, the office was closed at the time of my first arrival. I left a message and got a prompt callback from Kim about an hour and a half later. She was very helpful and explained how to get into the unit (hint: rip off that blue zip tag) and where to find my keys. Thanks Kim!

Fast friendly service very helpful and friendly. Kim was very helpful.

Facilities were nice & clean. Kim was great!!!

Will who is one of the star staff at Public Storage on SW Barbur Blvd. has done an incredible job at administration, monitoring and assisting with my public storage needs. Will was there when there was an impending snow storm and he helped me with my technical issues with the storage unit access. Three cheers to will who works at the SW Barbur locations in Portland, Oregon. He diligent, a great listener and is excellent overall at helping the customer, especially to those in need.

We just checked into rent another space here. Will got us signed up and made it so easy! This will be our fourth rental at this facility. And we are extremely happy with the service and the units.

Brenden made the whole process really easy. Thanks Brenden!

Property manager brenden was a huge help today, My dad has a few different storage units in the metro area and we recently got a space at barbur, however it was to our surprise to see a face we recognized from our unit in Tigard, would highly recommend storing at this location if brenden will be here as he always makes all customers his #1 priority great customer service. Thanks again buddy

Will was super helpful and knowledgeable about the options and pricing. It made it easy to pick the right unit and get moved in same day. Security has been good from what I can tell. Would rent here again.

They nickel and dime you to death. Classic "drip" pricing where the advertised price is insanely misleading. Everything about this place feels like they are just trying to invent more ways to reach into your wallet.

Very quick and friendly

Brenden was a huge help with our moving process!!!

My journey with Public Storage on SW Barbur began on a positive note online, with the allure of clean, spacious storage units conveniently located next to busy street, promising easy access and a semblance of security. The initial rental rate was competitive, and I was assured that this would remain my rate until vacating the unit. This assurance was a pivotal factor in my decision to sign up.However, my experience took a drastic turn for the worse when I received an unexpected email notification, a mere month in advance, informing me of an over 40% increase in my rental rate. This was not only shocking due to the magnitude of the increase but also because I was currently traveling, rendering me unable to vacate or address this change in person.Upon contacting the property manager for clarification, I was met with a cold and unyielding response, indicating that the new rate was non-negotiable and that it is said in the contract, increase can happen (but not 40%). Further research revealed that the rate for new customers was significantly lower than what I was being asked to pay, highlighting a predatory pricing strategy aimed at displacing long-term customers in favor of short-term, promotional-rate seekers.The interaction with both the property manager and the WeCare team agent was particularly disheartening. I was caught in a loop of deflection and run-around, with each party redirecting me to the other, offering no real solutions or empathy for my situation. This lack of accountability and customer support is alarming and speaks volumes about the company's approach to customer relations.Moreover, the initial signup process was fraught with chaos and confusion, including misleading information regarding unit location and billing practices. These issues, coupled with the recent rate hike, paint a picture of a company that prioritizes profit over people, employing unethical sales tactics without regard to the impact on loyal customers.In light of these experiences, I cannot in good conscience recommend Public Storage Company especially the one located in SW Barbur to potential customers. The deceptive practices, lack of transparency, and overall poor customer service are significant red flags. While the physical aspects of the property and the storage units themselves are commendable, they are overshadowed by the company's business ethics and customer treatment. It's a classic case of bait-and-switch, where initial promises are quickly forgotten, leaving customers feeling betrayed and undervalued.While I initially appreciated the cleanliness and spaciousness of my storage unit, the subsequent treatment and unfair practices I encountered have left me deeply disappointed. This experience serves as a reminder to carefully scrutinize the fine print and to remain vigilant against companies that exploit customer loyalty for financial gain.

Brenden was super helpful and so patient! Clean and secure facility and easy to get to

Great place!

Thomas was great assisting us, and the facility is very nice and clean!

Good pricing and easy in and out. Had a semi fit in here as well. Decent amount of room and carts are easy to find.

Very easy experience getting my account set up and space rented. Very professional employees.

They were very helpful I am use to doing things in person and not online and when I finally was able to talk to Kim she did a fantastic job helping me.

Update August 2023: I would never again rent with Public Storage!! They were very candid in telling me that though I was out of the unit and paid the entire months' rent, they were going to re-rent the unit before the months end, thus receiving two people's rent for a given month. They raised our rent about every 6 months to the point that it was approaching the cost of renting an apartment. I cannot express my frustration enough with the way they do business! The staff was also very rude to us, telling us that we were only allowed to use one cart at a time and taking the second cart away, while others had four carts at that very same moment right in front of us. Do not use them, there are better places!! We like the location and it is a nice facility. I have been a little frustrated at the large jumps in cost. I probably won't renew my lease as there are plenty of places that I can go in the area and not experience the enormous rate hikes.

Kim S. provided great customer service and was efficient getting everything set up for me. Thanks, Kim!

Overall, it is a good clean facility. Dual security code at gate and elevator so you feel your property is a little safer. In the 6 months I had a unit here I did come across homeless people day camping in the hallways on 4 different occasions.

Nice people, thorough and accommodating.

Cheap price but unreliable employees and service in general. They say the close at 6pm and I got here 2 hours before they closed and no one was there. And I never got a key for my unit and my gate code doesn’t work when I enter it, it says that I need to see a manger. But no one is answering the store number or anything. It is very frustrating. Will not be storing here again. Might be canceling my rental!!!!

Great spot for storage, feels safe and clean. Reasonable rates and staff are great as well. Peter was super helpful. He showed us around before moving in, answered all our questions and gave us all the info we needed. Would recommend 👌

Picked up my father's Ashes and family Bible that were left behind.

Raising rates yet again??? That is twice is just over a year. You guys are just terrible. At a time when housing, gas and food are incredibly expensive making life harder to afford, you decide to raise your rates. Shame on you.

Moved me into wrong unit then locked me out. No email correspondence yet they claim they contact me. Customer service doesn’t help. Continually beating locked out while staff unavailable to help during business hours. My issues were created by incompetent staff. Worst experience ever

⛔️ D O N O T E N T E R ⛔️ ⚠️ MASSIVE RATE INCREASES! Shortly after moving in ⬆️ 35%. One year after moving in ⬆️ 28%. In total, current rate ÷ initial rate = 1.7 Almost double after 13 months of being a customer. They know once you move your stuff in, they got you by the balls, it's so difficult to move again that most people will continue to pay the increasing rates.

Staff refused to remove an unlawfully placed overlock & acknowledged my presence standing at the office door at 4:50pm (closes at 5pm) when she saw me through the glass. She turned her back to me, acted busy for 10 mins, clocked out and walked out back door. When I asked her what was happening she said "im off the clock, come back tomorrow" Absolutely horrendous customer service and would NOT recommend

Barbara was very professional in helping me with a storage unit, she's very knowledgeable. Thank you Ernesto.

Lexi made it all so easy.

Lexi is a delight