John amazingly easy to work with and always finding ways to make everyone feel welcome.
John was awesome! Very pleasant and easy experience getting my unit🙌
Thank you John for all the help
John is a good guy. Kudos to him
Are agent was very helpful and had all the discounts we were looking for and got us in a unit right away thank to him awesome work!!
John is very professional.
This place is a joke. Don't get a storage unit here. They raise the price all the time so you can't afford to make the payment then add a late fee then a lein fee. Doesn't make since. Let's add more fees so they can never afford to pay for there storage and lose there stuff.
Young lady was very sweet and very knowledgeable of the services and prices.
John Assisted me today and was very helpful and knowledgeable and takes great care of his facility. Very Friendly.
Jeff was awesome helping me
Storage facility is nice and clean. Easy to find and very secure. Jeff was super helpful and wonderful at communicating instructions.
My FIRST ever storage unit and Jeff was such an exceptional guy. He made it easy and a very good therapists too lol!
Absolutely love this storage facility.
John has wonderful hospitality, and made my auction winnings smooth and easy to get through.
I decided to use Public Storage on NW. 38th St. in Lawton mainly because of the way their employee, John, treated me from the phone call to the actual meeting. He was very professional, knowledgeable, and we completed everything in a timely manner. although John was the main reason I decided to use Public Storage, convenience of location to my new home was also a factor. Thank you, John for the great service!
Jeff was super nice and extremely helpful.
John was very clear and concise despite us coming in with 20 minutes before closing. Thank you John!
John the caretaker is SUPER friendly and helpful and makes you feel welcomed. The area is clean and well kept.
Friendly staff. Clean units
Very thorough and clean. Easy in/out access!
John Neilson showed me how to navigate the website and made the rental process easy. He was definitely the deciding factor for my renting with Public Storage.
Service was great. Very friendly and helpful.
Great place, great people.
John at public storage off 38th st was amazing! He was incredibly kind, patient, and genuinely cared about helping me. I ran into a glitch with my order, and he took the time to work through everything without making me feel rushed or like I was an inconvenience. He stayed positive, kept me updated, and made sure the issue was completely resolved.
Customer service like this is hard to find these days. John’s professionalism, understanding, and willingness to go above and beyond made all the difference. Thank you again, John, for such a great experience!
John is really great. He made my experience wonderful. Very helpful. I had made three reservation and he was able to fix it to the right one. Everything i come he greets me and let's me know if I need anything he's there. Witness him in person and on phone service customers and potential customer with best way to get them a storage and is available whatever way He can. I'm so pleased with my unit rodent free smell free inside and outside units plus they do make sure to treat for those issues. So your items aren't damage or destroy. Go see him
It was very easy to set up an account online. You should get a confirmation in your email when your unit is ready. If by any chance you make a duplicate reservation like me Jeff the receptionist is amazing. He helped me cancel the other one and was very helpful and kind. Also the place is never busy 10/10
Very knowledgeable punctual and intuitive of my space needs. Highly recommended and extremely affordable.
John was an extremely friendly and helpful person whilst we were moving everything out of our storage unit! I 10/10 would recommend coming here for your needs!
John was very nice. Offered to sweep the unit out for us when I mentioned dead bugs previously that weren’t really an issue. Great facility to work with.
John was AMAZING! He was very caring & personable when I first arrived. He made sure that all my needs were addressed and met. I wanted an indoor climate controlled unit but when John saw the unit number assigned he walked me through the buildings to show me the differences between indoor unit & an indoor climate controlled unit & quickly switched the unit over to the one that best suited my needs.
I really joy this storage and the management on duty John.
Edit: Before reading the previous experience, know that the issue was kindly resolved by a manager named John. He's currently in charge and explained everything to me and was extremely understanding about my frustrations meanwhile. Because of this, I am raising the review stars by one, and will say I am impressed with the fact that they absolutely do check their Google reviews and look for solutions. Thank you, John. :)
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Prior experience before solution: I have been struggling with this place for AGES. First off, I rented a 5x5 unit a few years ago. Because my former partner was the only one with reliable access to the internet and email, it was under his name. The space was 40 dollars a month. Eventually, it bumped to 60. Then 80, then it just kept going from there. A few months back, I visited the office (on the rare occasion someone was there) to tell them I needed my lock sawed so I could replace it with the original. "We only do that on the first of the month, but if it's your lock, you can do it any time. Since the office is getting ready to close, if you need to have someone else do it, call me as soon as you leave and I'll be waiting in the office to give you more details". NO ONE answered after FOUR attempts, and the woman was literally in the office when I drove by!
This week, me and my father prepped so that I could do it myself. I had access via the app at one point, changed it to accept my info (email and password) a while back, but all of a sudden, the verified number it has registered to the unit is not recieving verification codes, nor is the email—not in spam or main email at all. My email is now nearly locked out because of attempts to get back in or get verification codes to be able to get my access to the app back, and NO ONE was in the office during open hours on Friday!
I am now wrestling with getting my items out while simultaneously paying 131 dollars a month for a FIVE BY FIVE!!! I can't even lay down straight in a space that small! The service has been infuriating to deal with, and the app especially!
Also, the office has no open office hours poster anymore either. Everything is done via phone from what I see and it's beyond the most annoying thing in the world. All I want to do is get my stuff out and stop having them leech my pockets dry over a 5x5!
Horrible customer service
Kandi and Dominic were very professional. Kandi thoroughly explained everything I needed to know to help move in easy.
Very clean inside facility, gated area, and units. The site is well maintained & the storage units are very secure. Reasonably priced for the sizes and the climate control offered.
Clean, quick, and super helpful service! The front desk gentleman, John, was friendly and explained thoroughly. Answered my questions and concerns.
Thanks for the prompt help and professional response. Very nice to talk too
Dominic was very helpful will recommend
Visited and was welcomed by Dominic he was super helpful made sure my questions where answered will recommend public storage!!!
Kandi had amazing customer service, and was very helpful, and explained everything I needed to know!!
The service was great but only if you get the right salesman and not the Rude Lady.
Storage is fine, app barely works and the woman with white hair that appears to be the sole employee is rude, unhelpful and never available. No one seems to work in the office from afternoon to evening and the employee treats customers like she’s being inconvenienced for even having to speak to them. Needs more staff who are more professional.
Really great experience. Associates have always been professional and nice. Will go back the next time I need storage...
Wonderful experience!!!! Prices are the best in town!!!!!
Holly and the rest of the team were so helpful and amazing 10/10 would recommend!
She was very friendly and the place was clean
Candy was very nice and helpful. She showed us a unit and answered all the questions i needed. She even talked to me for a bit and we laughed. She is super kind. I appreciate her help with everything, and going into details about things instead of me trying to guess.
Ms Kandi was very nice and showed me the units available and helped me choose the correct space for what I’m storing also the property is very clean and organized! And prices for units are unbeatable in the Lawton area thank u so much for your assistance Ms Kandi!! You are amazing!!
Candy was absolutely amazing. She was very helpful and vigilant about who was coming and going onto the property.
Jimmy was phenomenal, informative, helpful and made everything a smooth process. Will recommend to others.
Kelly is always very helpful!!! She’s such a sweetheart!!!
Kelly is the absolute best! We came in after having previous issues, and she went above and
Beyond to make the situation right. She made sure any concerns that we had were taken care of and she got it done in a very timely manner . She is the absolute best! If you need anything ask for Kelly(:
Kelly is an amazing person I have met here in Lawton
Went in and got a storage unit today and Kelly was such a pleasure she got me exactly what I needed at an amazing price 10/10
Terrible customer service. Very rude and disrespectful.
Kelly is very helpful I went in last week and she is a breathe of fresh hair very kind and helped me very much with everything I asked her
Units are good, personnel are mostly friendly. I have some issues with some policies that make the employment seem lazy or really not helpful. Utilization of the door through the lobby area and the fact that it's gate guarded like a mortal sin for me to use when my unit is 3 feet from the door is crappy. But...it is what it is. Overall if you have a large trailer or truck this is not the friendliest of facilities due to its congested units. Overall still glad I used it.
My partner and I went to get a unit here and the experience was great. It was fast and the lady who helped us was awesome. She answered all our questions and made sure everything was squared away and we could access the gate before we left.
Kelly was the best. She has the best customer service in towm hands down. I love her and her energy 💕. Most importantly is she gets to know her customers by name. Go see her she is awesome.
I have two units with Public Storage and some workers are not so nice. I only pay my bill because of Kelly and with Kelly cause she's so polite and pleasant I stay here cause of her THANK YOU KELLY for treating your customers great 😃
Kelly was so awesome and helpful today she helped me get free stuff Before it went to auction ! She is amazing really great at her job and recommend talking with her if you need anything
The representative Kelly was so pleasant and very knowledgeable about her job. 10 thumbs up.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Kelly was awesome and has great customer service! She answered all my questions and was so helpful.
Kelly was quick, attentive, and gave me the help I needed. Excellent service will be using again.
I am highly satisfied with the customer service I received from Kelly! She displayed great communication skills and was well knowledgeable about the units. If you have any storage needs, please stop by to see Kelly.
Kelly was very helpful, due to the fact I have multiple units she helped me get a decrease on my units.
Kelly your customer service is excellent
If I can give you more then 5 stars it would be 100% 🌟🌟🌟🌟🌟
Kelly was awesome they have a sale going got my unit for $1 this month Which was awesome she was a pleasure to work with I would recommend this business everything
Kelly was awesome got a unit on sale place was very clean!!
Love this place. Kelly was super nice and was a huge help after my truck broke down on property ..she even called .e a tow truck and gave me ice tea to cool off. She alone makes this location a 5 star store
Kelly is very helpful GREAT customer service made my move in SUPER easy! Property is very clean
Kelly is amazing so sweet so helpful 🙂 also the place is so clean
Kelly was very helpful and the place was nice and clean!
AMAZING!!! I would not have gotten a unit if it wasnt for Kelly. She made me confident about trusting Public Storage with my keepsakes 💕 Not to mention the place is nice and clean with the best prices in town 😁
Rented a unit today cause the property manager Kelly is just awesome place is nice and clean also the price was decent for the size unit I got 😊
Customer service I received is the best Kelly & Jimmy are very welcoming place is nice & clean and got great prices
Every time I stop in to check on my unit the property is nice and clean. And of course I always gotta stop in say hello to Kelly she’s always a friendly face to see 😊
Kelly is amazing she helped a lot from beginning to end
Nice clean and well maintained storage. Excellent help in person as well help with the online process.
Jimmy helped out alot good service.
Kelly has made renting a unit so pleasurable! The unit was clean when I moved in and she was helpful every step of the way. I definitely recommend getting a unit with her!
Want compliment Kelly for her great customer service. She really show she cares about her customers by respectful, polite and helpful to our needs. Public Storage you have an employee Kelly great asset to your organization. Thank you Kelly
Kelly is great hands down place is nice and clean
Amazing storage facility!
Ms. Kelly at the 38th Street location was just wonderful. I'm so glad to be at this storage facility.
I just want to let you know I adore and appreciate Kelly so much for her helpful and loving words and always having such a great attitude.I can tell she loves all of her customers equally.
I went in and it was clean and good service, Kelly was very sweet and helpful.
I would give Kelly 10 20 stars if I could. She was just great I was even telling her my problems lol she got me in the perfect unit at a great price. Place is nice and clean 😊 if you need storage go to Public Storage on 38th street
Mr. Jimmy was very helpful and polite. Very quick and accurate service
Kelly is amazing answered every question and she put me in the perfect unit and I got it for $1 place is clean they have my business and will most definitely refer friends and family to Public Storage on 38th
Kelly goes above and beyond. She is amazing
Went in to look at a unit place was nice and clean Kelly was very helpful
Jimmy & Kelly are AMAZING answered every question I had and office and property is VERY clean
My Public Storage representative was extremely helpful and provided great customer service. The process is just how she explained it… thanks
Leonard
Absolutely amazing. Jimmy is a wonder to work with. Very positive, quick, and easy! Thank you for being amazing!
Went in today and met Kelly & Jimmy they are GREAT place was clean and have the best prices in town! If you need storage at a reasonable price PUBLIC STORAGE on 38th is the place 😊
Kelly was awesome and really helpful. Also has a great personality and really tried to help explain things to me. Definitely recommend to my friends
Kelly has been wonderful helping me get my stuff straighten out and making me maintain to stay on this property to keep my storage unit thank you love you
The facility is clean and well organized. Unfortunarely they aeen to be going through a staffing problem with only 3 people to cover all shifts at their 2 facilities. If you want to pay your monthly rent better call ahead. Don't use the number on the door though, that puts you in touch with a system that costs you money to use over the cost of your rent.
Went in to look at a unit walked in smelled so fresh and clean I was greeted by Kelly with the biggest smile she was so kind friendly and they have a labor sale going on so that's a plus! Need somewhere to store your belongings go to PUBLIC STORAGE on 38th
Jimmy was very helpful and informative and Kelly was friendly. Both were patient with me as a first time storage renter and thorough. 10/10
I went in looked and at a unit, Kelly was amazing very sweet, considerate , and she answered every question and it was so clean and smelled so good . THEY HAVE my business!! if u need storage; PUBLIC STORAGE on 38th is the place!!!
Kelly was amazing super friendly answered every question I had! Place smelled great and was clean if you need storage this is the place 😊
Kelly was great in taking care of what I needed done.
Went to look at a storage unit today. Anthony was very knowledgeable and made it a very good experience.
I continue to be impressed with this facility. It is clean and well-maintained. Jimmy is courteous and professional. Overall a great experience. Highly recommend!
Love this storage facility the staff is kind and caring and is so helpful 10-10 totally recommended
Great service! Very helpful!
Nice and clean facility. Very helpful and friendly.
Jimmy, the employee I spoke with, was fast, efficient, and wasted no time. Great service, I recommend.
Couldn't have been any smoother. No problem at all.
Very friendly and helpful. Awesome customer service!
I have been renting with this company for over a year. I pay 130.00 dollars for a 10x20 non-climate controlled unit. I received a three weeks notice that my storage rent would be raised 130.00 dollars to 172.00 dollars. I would not recommend renting with this company.
Leaving one star is generous! This facility is disgusting from the customer service at the location to the units . The climate control doesn’t work at all and let’s not forget the roach problem this facility has .
Quick, courteous service. They also asked me what I would be storing so they could help me decide on which sized unit I needed. I am grateful to have climate controlled storage for my delicate items.
One of the more professional storage facilities we have used. The staff has always been available whenever we needed anything. They are understanding of unseen circumstances. All around just a good attitude. I feel safe keeping my families belongings with these people!
My bill has doubled since getting a unit here. I have always paid on time. When I asked the worker on why it happened, she told me they do yearly evaluations in order to stay competitive. How is doubling my bill competitive the opposite? I'm not going to be staying here and I wouldn't bother wasting your time here.
This place is always willing to help, even if they don't have what u need! They will check a sister property to find something or tell u about the online advantage of checking for available units and being able to rent from any where!
facility was clean, easy to access, and perfect location to Ft Sill. Semi Truck was able to access the main entrance for loading. Jimmy was outstanding and cared about his customers for example, he called me to ensure and follow up on my unit request. All in all very happy with the service and will likely do business with this company elsewhere
Very easy and smooth to rent storage. Thanks it's been a pleasure.