Public Storage Self-Storage Units at 3745 NW 166th St, Edmond, OK

It’s very convenient being by my house. Unit is easy to access. I had trouble opening the gate with my app…got annoyed that I had to keep entering the code manually. The office was always closed when It was here but today Makayla was working and got me fixed up!! Great customer service!!

Ginger was so nice and helpful. Great experience.

Makayla was great to work with helped me every step of the way and I appreciate it

Michayla was very helpful!

Mikayla is deserving of 5 stars! Very helpful thank you Mikayla. Excellent service

Mikayla did an amazing job . Process was quick and easy . Highly recommend her !

Nick was very helpful. Would recommend.

As others have mentioned in their reviews, Mykala is awesome. A nice blend of professionalism, personableness, and competency. My situation was a bit more challenging than the typical rental in that it was for an estate and needed to be in an estate account name. Mykala handled the paperwork without any problems. I give her and this facility an A+++++.

Austin was amazing and a great help.

Just moved out of a unit we’ve had for 7 years. Austin was very helpful coming over to help me clean it out!

Staff was great

Mykala at 3745 NW 166th St. was extremely friendly, helpful, and efficient. Made for a very smooth application process. Thank you!!

Nice property. Clean. Michayla was very helpful.

Chad was awesome! Showed me a couple units and made sure I got taken care of. He was super nice and very knowledgeable.

Chad at Public Storage exemplifies everything you could ask for in customer service - a difference maker when there are a lot of storage places in the area!

Becky was awesome 😎

Recently rented a unit. Great Customer Service. Great location and good price. Clean and easy to access.

This Public Storage location is excellent! Ron is the best!

Several years ago many of my belongings were damaged in my storage unit at Public Storage because the patched up roof finally caved in, according to a worker at the facility, and at that time I was placed in a larger unit because no other unit was available. Every since that time the storage has been picking with me about raising the rent. I was told when I paid someone to move me out of the old storage into the new one, that I would never have to worry about the price going up because it was not my fault that their roof caved in and I was forced to move into what was available at the time. How ever I woke up the other day once again to a bill saying I owe $109, for this month. I immediately called Roy at the facility. I didn’t get an answer at first, so I left a message and he returned my call. He assured me someone higher up would call me within 24 hours. A call that he said normally takes place within 30 minutes, because that was normal procedure. However it doesn’t matter because no one ever called. I paid for the unit to avoid a late fee and with intentions of getting my things together and getting out of there. I feel so violated and very penalized for their faults.

Ron was very helpful!

David was super helpful! There was an insulation issue with my newly rented storage and he quickly resolved the issue!

Public Storage seems to only want short term renters because if you rent for many years, they will rate hike you out of there. I was on auto-pay. This means the staff wasn't wasting their time hunting down my rent. So why charge me double the rate from what I paid even in my 2nd year after discounts were gone? Can't say its due to rent rates have risen everywhere over the years because they are the same today as it was 4, 5 even 6 years ago. Does Public Storage want to take advantage of long time loyal customers, who pay their rent on time? You would rather see me go somewhere else that is much cheaper while leaving my old space vacant for months only to finally rent it back out for a only a dollar? That sounds like a genius business plan. Or is it because you already have at least five vacant 10x20's, and I must make up for that lost revenue? That makes even better since. So can someone at Public Storage tell me why my rates went from $86 to $192 when that is above the national average for 10x20s? Not to forget that Oklahoma is ranked as the cheapest state in the country to rent storage space, but not for me. I pay California rates. Good luck with these great upper management business ideas. As for a review, It does stay clean, plenty of room for loading/unloading, on-site staff is helpful/friendly, and security fence is a plus. If they had better rental practices for us long term renters, then this location would be worthy of more stars. If you have everything perfect, but when you get policies that run off business, who cares how clean and secure you have it. Thank You for reading this far. Without your reading skills - this review would be meaningless.