Public Storage Self-Storage Units at 786 Kinnear Road, Columbus, OH

Don’t leave your stuff in this storage you can pay and they will put lock on your storage before It’s due I lost my whole storage I came had a lock on I paid and they did second time I believe storage for short term purpose lesson learned but lost some sentimental belongings that belonged to my family that past away this place horrible

will absolutely gouge you on rent every 2 months with increases. so many increases I might take out another mortgage instead

Jasmine helped me

I used e rental, and came to the office to speak with Jasmine. It’s quite easy.

Customer sevices is wonderful

Great experience thank you billi

I get whipped around with pricing but the actual facilities are great. Edit feb 2023: I have rented two units here. Both times the prices got jacked up after about 6 months. It sure feels like they wait long enough for you to move your stuff in so it would be inconvenient to take it out and then they raise your rent. Awfully predatory. Other than this the experience has been great but this predatory practice really leaves a sour taste in my mouth.

BILLY IS A SUPERSTAR MOTIVATION ONE OF THE BEST HEAVENLY SENT FROM GOD I RECOMMEND HER UNITS

Excellent and friendly service!

Pam was absolutely amazing and funny! Great service!

Incredible customer service! Management was very helpful & eager to facilitate my needs. Strongly recommend this location for anyone’s storage needs. Make sure you ask for Billi, she’s incredible!

Amazing experience and wonderful lady . Thank you appreciate 🙏

Great service I appreciate billi

I came in an got everything set up an the service was great thank you Billi

I received amazing customer service from Honesty! She truly was a pleasure to work with!!!

We are planning to move to Columbus and looking for possible storage and Billi is one of the sweetest customer service representatives I have ever met. She went above and beyond to answer any questions I had. I am confident when we move we plan to use Public Storage in the future.

So mean it was great. Thanks Pam! Lol

Pam was awesome!

I wanted to say thank you so much to Billi. She always is smiling and so helpful. Thank you for being such an amazing person.

Pam was great!

Had great customer service Billi was kind & respectful.

We have rented storage units at the Kinnear Rd Public Storage twice and have had nothing but good experiences. Billi went out of her way to save me money on a unit and help me at the end of a work day when I was having the typical snafus that come up when moving. She made my experience with Public Storage easy to navigate, and she was very welcoming. Highly recommend Public Storage on Kinnear Rd to anyone looking for a storage unit!

Best customer service I’ve ever had in Ohio. Thank you to the very kind Billie for making everything so easy.

I’d give zero stars if I could. Don’t get me wrong the two people at the actual location were great to work with and super kind. However, they bumped our rent from $296 to $414 without telling us. I called and asked what the deal was and they said it was a mistake and changed it back. But they wouldn’t give our money back that they overcharged for 3/4 months. I usually don’t complain but that’s a decent amount of money.

this place well sell your things very fast if your a couple of months late..we tryed to pay on the last day before the sell and they would not let us

Michael got me set up just fine and was professional. I had a unit that I paid around 86 or 87 bucks for each month then I get a notice that my rent is being raised to 122 each month so needless to say I moved and found a better rate. The day I went there was a car with 2 men and 1 woman and the man was just coming out of the office area and got in the back seat then that car waiting for me to enter my code to exit and the car behind me put in their code to exit and then they came in on someone else's code. I called the lady who was working that night and told her and she said "yeah I seen that, I am about to call my manager right now". I thought to myself why wouldn't you call the police , so I don't know what their guidelines are for that situation but It seemed all too fishy for my liking. I like that it has lights in the hallways with a timer also.

Billi in the office was friendly and helpful and thorough. I had reserved a unit via the website and she was there to check me in. She was efficient and pleasant to work with. 2/15/22 Amendment: though I stand my my original review of the customer service I received, I’m afraid I’m not a fan of the organization itself. Prices went up and up during my couple of years renting the same small space, reaching over $108 by the end. Perhaps this inflation was industry-wide, perhaps just this company. I would suggest a wide survey of storage company practices to determine whose prices remain stable and whose go up repeatedly. Make an informed decision.

Great experience thank you billi

Hema was very helpful and so understanding. He went above and beyond with helping me get a new unit and was extremely patient. We need more people like him is this type of business......please never let him go! Catherine Leeper

Michael was a great help, and made sure I chose the right unit for my needs and that it was clean and ready for me to move into. Grateful for his kindness and help!

Michael at Public Storage is tops. I am out of state and he went above and beyond to help me manage my unit. First, I was an idiot and did not lock my unit properly. Michael flagged it and informed me. Of course, there was no theft of damage of the goods in the unit which was a plus. But also, when it came time to move the unit out, Michael stayed open after hours to assist me. Great service...great people.

Great to work with and clean facilities

It is a pretty nice facility all in all. But my unit doesn't have electricity and for $246.00 a month I think I should get some electric...

Whatever price is online will not be accurate. Also, 2 months later just got a postcard with a $25 a month increase. COOL

Great service. Online set up amazing.

Good service got a unit right away

I own a moving company and I have been using public storage for years to accommodate my own needs for storage and I must say that Michael from the Kinnear Road location is one of the best managers in Columbus. I met him about four months ago after he took over the position of a previous manager who should not have even been a manager in my opinion and Michael has turned the entire place around and has provided managerial skills not only for his company but also for his customers I have seen it with myself and I have seen it with others. He has provided great customer service and that is super important these days. Public Storage you should pay attention to this gentleman!

How much and size are the storage units?

Hema is very helpful and knowledgeable excellent customer service at the property

Nice customer service provided by Hema

Ed was very helpful with helping me finish my paperwork and get all the information needed to get my storage unit.

Nice ,clean, concerned about top of unit wall, looks to be open to next unit, I'll CK with a ladder,I guess to see?

Great experience! Hema was very helpful.

Today Hema Perera!!Super Professional- Nice-gentleman -very helpful with a smile to boot. My storage was difficult to open and he gladly showed me how to open it with ease. So thankful- truly, appreciated his human kindness today!!! Kudos on a satisfied customer at Kinnear Road in Columbus Ohio!!

Unable to open app. Unable update app.

Excellent and efficient from Hema at the front desk. Was in and out with a storage unit within a half hour.

Clean facility & friendly, helpful staff. Would highly recommend!

I love the way the sheds are set up it's so cool I've never seen one done like that very happy with my decision to come here

Everyone is great.

Nice joint

This place rocks, super easy and the service is friendly

I absolutely love Robin she is the best in customer service that I have had in a long time. Most people don’t have a heart these days and she truly cares for her customers.

Robin was truly amazing and helpful. This self storage facility is very clean and organized.

I called last Thursday to rent a storage unit, since I’m new to moving to the Columbus area I wasn’t familiar with where a good location is. My oldest son told me which location to look into. I went with the Kinnear location and stopped in on Friday to pay and get my unit. Hema was absolutely wonderful, he provided me with everything I needed, explained in detail the information and we held a long conversation as though we had known one another for years! It was a pleasure to be treated like a friend and not just a consumer! I’m praying my experience will continue to be as pleasant with this company as long as I need them.

Robin has been wonderful...she has been very patient and undetstanding,as well as very helpful;thank you for your time and cooperation.

Wonderful experience. Clean space. Robin has exceptional customer service skills and is extremely helpful ! 10/10 recommend !

Please read! This week my unit was broken into. I am a small business owner and had over 2k worth of inventory stolen. Was told that these break ins happen multiple times a week. I pay over $200 a month and was told there are no security cameras or lights. Please be aware before renting. This happens very frequently. Wish I was told that break ins are so frequent before renting. This facility is a free for all for criminals. Please do not store anything valuable.

Anne was very helpful and got me taken care of very quickly. I'm very happy.

I have rented this facility for about a year now, and I purchased the Public Storage lock for my unit. However, I experienced a violent break-in last month (since I visited my unit in November and it was fine), the lock was cut in half, and most of my valuables are stolen. All the boxes and suitcases were forcibly opened. Another friend of mine also found a burglary at their unit here at Public Storage today. There are no security cameras on site, it is NOT safe. THINK BEFORE YOU RENT, otherwise you might lose stuff worth thousands of dollars even with the "Public Storage" locks. The first photo was taken in March 2020 and the second was today.

Fantastic experience. Robin was great help.

I use a storage unit on this location . I happen to forget my keys and when I went for assistance no one was anywhere to be found . I called and got no answers and yet the sign on the door say open at 9:30am I’ve waited and it’s passed 9:30 and still the front door is locked and no one is anywhere to be found to get help. Thanks

I have had the opportunity to store my treasures at the public storage facility at kinnear road. Whenever I have needed any help they have been available and very helpful. This was again evident as I was ready to exit my belongings as Robin helped me with a very friendly and pleasant demeanor; making a sometimes stressful situation more pleasant. I appreciate their professsionalism! Mark A Evans M.D.

Can they get no stars and I still write a review. One star is far too much. We made a reservation online because of OSU closing. What was the purpose of this?? Got there Saturday the guy behind the desk wanted to know if we wanted the good news or the bad news - duh what do you have to say? Oh there are no more 5x10 units available but we can get a 10x10 for $125 and if that doesn't work we can go to a different location but they won't honor the $48 it will be $85. How about NO just NO!!!! In a time of a NATIONAL CRISIS therse price gougers are looking to make a quick buck. No doubt they were referring other parents to their facilities further out from OSU at a much higher rate, we ran into a few at a different self storage facility and they all had the same story. If you do't have the space don't advertise it online and then try to take advantage of an already stressful situation. And Erica in California needs to be what's known as jobless!!! The practices are pathetic!!!! Long story short went to Stor All Self Storage on 5th and they provided us with a 5x10 for $59 a month. If Public Storage offered spaces for $1 for a year i would rather pay some more reputable facility $100 a month, Pathetic just pathetic.

I had the opportunity to deal with Robin today and sure was a delight. Very helpful when showing me a few different units, along with setting everything up. Would highly recommend!!

Robin was extremely efficient and quick at doing her job. Would highly recommend!!!

Korin is very helpful and kind great customer service

We made a reservation about a week ago in light of OSU closing and anticipated a heavy volume of students needing a place to store their things for the summer. Little did we know that the reservation we made was for a RATE, not a storage unit. This was not clarified to us in a confirmation email nor a phone call. The location we initially reserved at (Kinnear) filled up and we were redirected to Kenny, where the lady answering our call gave us no information and rudely dismissed us, telling us to not argue with her and that this was "company policy." DO NOT book from Public Storage if you are in a time crunch or other pressing situation as they have NO customer loyalty and will gladly take another customer over you as long as they get paid.

Johnathan helped my girlfriend and I out a lot with our first storage unit. Definitely a pleasant experience because of him

Robin was amazing and sooo helpful I absolutely recommend public storage

Robin was very helpful!

Robin was extremely helpful when I called with a question about my rate. She went out of her way to find an answer for me and called back the same day. I’m very pleased with the customer service at Public Storage.

Very conveniently located - just off the OSU campus!

Robin is a great asset and help to all customers!

Great storage place! Got exactly what I needed and Robin was super kind and helpful! Location is perfect, too!!

Robin was very kind and efficient while helping me today

Great customer service with Jenny - she was patient and got the exact unit that I was looking for. 5 Star service!

I received excellent service at this location. Robin was very accommodating as I had to do my check-in earlier than scheduled as I and the movers got in to town early. She was very helpful and friendly. I highly recommend this location to anyone needed storage space.

Robin was a very professional representative for your company, I appreciated her knowledge, helpfulness, and courtesy. I would have given her 10 stars if I could.

Easy to access and sign-up process; Robin was extremely helpful and friendly!

Johnathan is awesome. He was the best. He helped with everything in a timely good manor. Very good service. I recommend you give him a raise for his good personality and humble attitude towards really helping me get my unit with ease. Thank you so much Jonathan.

Shout out to robin. She def gave me a good service on blood.

Ribin very good attention

Amazing customer service by Robin.

go online to book unit to save at least 30 dollars a month

I stopped in ahead of my appointment and Robin helped me. She was very helpful and friendly. I would recommend her and this location to my friends. Thank you Robin!

Johnathan was very friendly and helpful. This is my first storage rental so I had plenty of odd questions......he happily and politely answered them without making me feel silly for asking them. He helped talk through my storage needs and offered his suggestions in order to provide the best solution. I never felt any sales pressure and the price is what I expected it to be with no hidden fees. Very satisfied with the customer service and genuine concern for my needs.

Great team Robin #1

Robin great customer service

Robin was very helpful and explained everything I need to now thanks robin

Miss Robin a1 service

Robin was very helpful, he helped me find the most affordable space for myself and made my experience with public storage awesome!!

Excellent.

Property #24336- Robin was very helpful and accommodating! Easy choice for a storage unit.

Robin welcomed me with great service and follow up. It's been a great experience thus far. Thank you Robin and PS!!

Customer service provided by Robin was excellent!!!!!

Robin is really nice, very patient.

Robin is extremely helpful.

Good storage overall, Robin was a great help when I was turning in my keys.

Robin really helped me and explained everything in great detail. I felt very informed and she has a great and soothing personality. Thank you!

Robin helped me out and showed me exactly what I wanted to see. She even helped me out with a labor day special!

Robin was super friendly and so friendly! All my questions were answered &she pointed out things I didn't think to ask about.Thanx so much!! ~k.c.

Robin had great customer service, helped me out a lot!!

Nice storage place, good service with Robin.

Robin was a lot of help and made setting up my new storage unit fast and easy! Would recommend to anymore.

The staff in here named Ms.Robin really helps me out. The place is good.

Johnathan, thank you so much for your great service. So helpful, thanks again.

Love it

Easy to use and very secure.

The young lady I spoke with today was very professional and friendly.

Friendly service

Billie helped me get a reduced rate for being a long-term renter. Storage has been extremely useful; in addition to allowing me to get out-of-season clothing or camping equipment out of my way, it has allowed me to store items from previous residences and my late parents that I simply don't have time to go through.

Good prices for storage unit. Cheaper and more affordable

Very good customer service from Jonathan . He was very friendly and willing to help out with Amy concerns. However i think I would like to disclose that the promotions are first come first serve I had no idea about this.

Johnathan was super helpful with showing us the storage unit on our first visit and very funny!

Daric was great. Very helpful and nice. 10/10

Johnathon was very helpful and got us out in a reasonable amount amount of time. 10/10 would recommend.

Johnathan is a excellent employee he helped me get into my unit. I'm glad I chose this place

Jonathan was very helpful and made renting my first storage unit a breeze!

Jonathan was amazing. Great personality and answered all of our questions. On top of that he hooked me up with some amazing vape juice!!

Billie was amazing, especially considering the snowy weather!

Billi is the best. Thank you so much for all your help!! You rock!!

Billi helped me and she was very professional and knowledgeable of what she was doing. Many thanks!

Billi is a fantastic asset to this company. She is always friendly and respectful. Always making us feel welcome and safe! Thanks Billi!

Great Service! Easy to sign up! Manager was easy to work with!

Billi makes this place great! Thanks for making me feel safe!

Super helpful, easy experience!

Billie at the this location was very easy to work with and very helpful with my move in and move out! This location makes you feel safe while visiting your storage unit, unlike many locations. Super easy to get to from Grandview or UA area!

Great place.

My boyfriend was telling me about Mrs. Billi who helped him out today. Not really wanting to get a storage unit today I'm happy to hear that she made his experience a good one. Thanks Mrs. Billi!!!

billi was awesome today I just got off work and I didn't really want to get a storage unit but I had to and billi was very nice. she got me in and out with no problem I'm looking forward to using this place for a long time thank you billi

The workers are great people but the rate constantly goes up every year. Don't go

Thanks Shavonna! Got the perfect unit!

Billi was very helpful and got me hooked up with a unit in an emergency. Thank you Billi.

Miss Billie is 5he best

Billi is the best! Always a good experience when I am at the storage site.

Billi is amazing!! She made our move in easy and as painless as possible!! My husband and i are still with her and i love going in to pay our bills!! She keeps the property clean and our stuff protected!!!

Billi sue had us in and out with ease and I was impressed with the cleanliness of the unit and Isles. Everything was by the book. And she was even fun to talk to. You fellas should be proud shes with ya!

Very expensive place! They sneak these Ins Fees, then some other fees in additional to the cost of the monthly bill... Plus you ( hav't) to buy their Special made company cylinder locks, to lock up your belongings....... No other locks will work, nor will they permit you! Hard location to get into also! OSU Foot Ball Games block up the area. In addition to the fact that very location is used: To park veh going to the OSU Foot Ball Games! " No Thanks!".....Took me 45mins to get to my 10:30a.m. appt with them this Fri 9/01/18. I'm out of here! Don't need all the frustration of all that traffic to and from that Stroage Unit! Very clean facility for sure! Appeared to be very secured, cameras every where. Has a nice gutter system so ya don't get soaked/wet getting in or out of your unit! 5×5 unit is $ 41.00 plus fees. Only because of The Labour Day Special!

Billi is the property manager here and she is always great to work with and quickly handles any questions or concerns I have. I can always count on her to help me with my storage unit needs!

I was so impressed with the kind sincere honest person today her name is Billi she was sincere caring and understanding at this time what I needed. If wbe could clone her In every business transactions this world would be so much better she touched my heart store anything you need to at 786 Kinnear Rd Columbus Ohio as long as this wonderful woman works there I believe in her

Easy access

The guy was a great help! Quick service and very informative.

Billi and DJ were incredibly helpful and made the process as painless as can be. Location is great and close to campus. Would definitely recommend them and the facility to others.

Billi was super helpful. Got everything taken care of and quickly. Thank you.

Great and easy experience! DJ was a ton of help!

Great place and people. They make you fill at home.

Billi was great to work with & couldn’t have been nicer or more helpful. She is professional, courteous & guided me through my first public storage rental experience like a friend would. Highly recommend.

Great location for students at Ohio State University (about a 10 minute drive). D.J. was very helpful and considerate even though I was there right as they opened at 9:30 a.m. on a Monday morning. He walked us through the payment process very carefully and did a great job of explaining everything.

It's pretty good, people here are also nice and helpful

Billi was extremely nice and helped me with all of my storage needs! My roommates and I will definately benefit from all the help!

Billi is an excellent property manager who helped me with all my needs! The property is well maintained and secure.

Billi was/is Fantastic she is very understanding, even toned, and very meticulous with the entire process. She made this whole unfortunate situation I’m having to deal with a bit more tolerable.

We went over and saw the space for our RV. Billi the manager showed us the space, she was very pleasant and accommodating. We rented the space. The paperwork was easy and took very little time to complete.

DJ & BILLI was great, great customer service wonderful expierience

Very happy with our move-in service from Billi on March 8, 2018. Thank you.

Was really nice to see a facility open on a Sunday for new rentals. I was treated so well by Billi, she was very informative and professional. She took the time to show me the unit to make sure it was what I needed and went over everything in a precise and timely manner. I would recommend Billi and this facility to anyone looking for a storage unit. Thanks again Billi for all you help!

The staff were very knowledgeable and courteous. Didn't need to get a unit after all but definitely recommend.

Billi made my experience simple and quick. Thanks for having someone with people skills and knowledge at the front desk.

Meh

Awesome facility with awesome customer service!! Best storage in OH!!

Billi is the Best, she really helped me and my family out we truly appreciate everything. Thank you again!

Reserved a storage unit online. I received a registration email and it stated that they close at 6 and I must show up 30 minutes before closing to sign in. I also received a voicemail saying to call back to verify my reservation. I called back, no answer, was sent through to a voicemail in which it stated to leave a message and someone would get back to me. I left a voicemail at 4:10 pm. I drove straight to the storage unit as I live an hour away. When I arrived at 5:21pm I w...alked into the office, which smells like an ashtray, and told the woman at the desk that I had made a reservation online. She replied “Well it’s too late to do anything tonight, so you’re not trying to get into it tonight are you.” I told her that my confirmation email states to arrive at least 30 minutes before closing and it was 5:22pm. She proceeded to tell me “They’re wrong, they’re in California they don’t know” I said well I wanted to get the keys tonight so I could bring my things back another evening. She proceeded to huff and puff and sigh at me before slamming her hands in her keyboard, at this point I said “you know what forget it. I’m not going to use a company with employees who act like this.” I refuse to do business with a company that has such poor customer service. If I could give zero stars I would. See more

Flo was so helpful, getting us checked in and finding our unit. What a good asset to the company

The property manager Billi went far beyond what I expected making sure any questions and/or concerns were answered and taken care of. It was definitely a positive experience.

Very easy to work with and will make sure they help with whatever you need or answer any questions. I had the pleasure of dealing with Sunny who was very nice and willing to help.

Great fast sign up service when getting a new storage locker! Johnathan was courteous and professional. He showed me the units and discussed all options for locker sizes and accessories that are available in the office and the paperwork was flawless and quick. Keep up the good work!

Sunny was a breath of fresh air on a dreary day. She was efficient, clear and knowledgeable. She was cheerful and overall a really good person. I love finding gems like Sunny in life. We need more good people like her!

Great service from Billi and Lisa! Thanks

I needed to store some items in very short order and Public Storage at Kinnear was able to get things moving within 20 minutes! It was really great and I got exactly what I needed with all of the kinds of requirements I would expect to have in a secure, safe, and great location storage facility right near my business and home. Taryn at location 24336 was super friendly and made the whole process really quick, easy to understand, and easy. Overall, an exceptional experience. Thank you!

I picked up some boxes and looked into getting a unit next month, the lady at the desk, her name was Taryn, was very knowledgeable and professional. Would recommend to a friend.

Lisa gets 5 stars. She was extremely helpful in explaining the costs and going over all the details in a quick and efficient manner. but the fact that there's no air conditioner for the office for staff to sit in is disappointing on the part of Public Storage Corp.

Super helpful staff

Called in to get a few questions answered and received awesome customer service from Taryn! Looking forward to using them for my storage needs.

Taryn has consistently gone above and beyond to help me with issues and concerns. I highly recommend working with her as she is prompt, thorough and understands customer service. Thank you Taryn!

Pros: (1) Location Cons: (3) 1. They increased our monthly rate by $40, only 2 months after moving in. Called customer service, and they said per the contract, rates can increase at any time. 2. The unit next to us was obviously using flames and heating equipment (working in there, making meth, who knows). There was a strong chemical smell. One year later, still going on. Our stuff was constantly being knocked over, because their equipment is always hanging over the side. We brought the issue up to the manager at the time, and he basically shrugged it off. 3. The place is beat up. The front gate drags on the pavement, busted. The ceiling insulation in the building is old and decrepit. It falls off constantly, all over our stuff. Nasty. Just know what you're getting in to. The new manager seems great, so hopefully it will all improve, but after several years, we've decided to move our stuff. There are far better storage facilities out there.

Terry Made the whole process a breeze. The area is super clean and they take care if the units very well.

Very good service by the property manager Taryn. She was very friendly and helpful

This afternoon I spoke with Taren, the site manager, and she was most warm and welcoming and spoke with me about half an hour helping me to meet my storage needs for both property and vehicles. She was most pleasant and accommodating. GOOD JOB!!!!!

Taryn was great!

Great friendly and helpful

Taryn was very helpful

Joshua was very helpful and made my first renting experience a great one!

Just moved in yesterday and the guy who helped us (Joshua I think was his name) was nice and personable. Just be aware that you have to buy their lock for $20 and pay for insurance $11/month minimum.

Joshua was an incredible help! Professional courteous and went the extra mile, staying in contact with me after hours on the day I was my belonging.

Overall the experience was wonderful. Would have given 5 stars but was directed to wrong location. Joshua showed us several storages and was able to get us one closer to Polaris at the same special.

Lavett was very helpful with giving me info on the storage spaces that were available.

Nice location for students living off-campus. Extremely helpful staff, especially Margie M! She was more than willing to work with us to change our reservation schedule twice, and she ended up giving us a fantastic deal to save some cash. Good facilities, awesome service, simple and easy!

all these reviews are BS..... this place is NOT legit. my business suffers because of their neglect. BAD BAD BAD place to do business....

Margie M took a very difficult situation and assisted us in making a smooth transaction and very successful move into our storage unit. They were helpful, and let us know what they could do to make our move a very pleasant one. Thank you for all your assistance. D & W

Location is right next to OSU campus which makes it very convenient for students. Margie was very friendly and made the leasing process easy to understand.

Margie S. and Margie M. are the best! Friendly and VERY helpful!

Great customer service and always ready to answer any questions I may have!

After renting a storage place here for a few years we are pulling our business. The frequent and large price increases have taken their toll. At least once a year it goes up by double digits. For what? The paint is still pealing off the doors, equipment is beat up, the same brain dead staff works there...where is the money from these increases going? It surely isn't into the maintenance. Shop around. You can easily find better rates, service and units.

No issues, management are very nice. They are outside garages, so items stored will have the same exposure to the elements as any garage. These units are not climate controlled.

Paid over $100 a month for secured storage only for my ex-husband to walk in and ask for my gate code. He was not listed as an authorized user and noted on the account to NOT be given any access or information. He didn't even present ID. He made several trips in and out. Cut the lock off and stole my stuff. The girl at the desk admitted she gave him the gate code but they won't take responsibility for allowing him back there to get my things. Not secure what so ever. Cameras are fake as well

Renee was extremely efficient and friendly. She helped us find exactly what we needed!

Excellent location. Outstanding services! Jonathan is exceptionally helpful and friendly. Facility is safe and clean. Easy access for customers. Love it! Thank you.

Great facility, always clean. Margie always has a smile on her face and is eager to help, I wouldnt rent any where else.

great store, never any problems, managers are always helpful. A+ for Margie and her staff.

They aren't helpful & they never answer their phones!

Straightforward, friendly and direct service. Gates always worked. Unit was clean. No surprises during or after the rental period.

The two Margies (S. and M.) who manage this facility are wonderful. They are always cheerful and helpful. The facility is centrally located - right next to Rt. 315 with easy access to the highway. The common area is spotless with wide spaces between the rows of buildings - two vehicles can easily pass one another in the rows. We are emptying a bin owned by a friend who has moved on, but would quickly return to this Public Storage location if the need would arise.

When I was in a bind and needed a storage unit in very short notice, Margie M. was such a great help! She went above and beyond to help me find the right size unit for an incredibly reasonable price. I would definitely recommend their service!

Juanita and Margie were very nice and helpful. Really appreciate their help.

Margie M. was great! Went above and beyond to find me a deal and the right storage space for my needs. I highly recommend!

Margie was very friendly and helpful! Very easy and cheap with the $1 first month promotion deal. Would definitely use public storage again.

just bought boxes from margie, very nice and helpful! Thanks Margie, great job!

Manager Margi Smalls was very nice and helpful.

Brought a friend into the location to see a space. And the property was clean

The staff at this location were very nice and helpful, particularly Margie M. The storage experience, however, was not very good. I had the storage unit for 10 months. Dust and debris from stuff sprayed on the ceiling that is falling down covered everything. My unit was near a gutter spout that ensured that the entrance was always damp and many items including wood furniture had mildew on it. So, not a great experience. This place needs a better drainage system and a ceiling redo.

Good storage experience with good communication throughout. I needed a rent prorate and all it took was a visit to the office. The rent goes up over time but that is a fact of how this business works and should be expected. Overall great experience. I would use public storage again.

Great location. Staff were super helpful and very friendly. Would definitely recommend to anyone looking for storage in the OSU campus area.

What can I say this location on Kinnear was recommended by my co worker I'm glad I listened .Marge the manager was so professional and friendly not to mention the price ,location and cleanliness of the unit sold me ,keep up the good work and thank you for your service.

The facility is clean and the manager is helpful. It will be a good place for our use.

Prompt service, good rate

The staff at Public Storage on Kinnear are the most helpful and knowledgeable of any storage facility i have used. I move fairly regularly for my career and have used many different facilities around the country, and I have never received as much assistance as I get from this location. The property is secure and clean. The staff are especially friendly and helpful. Other facilities generally treat their customers like nuisances, but Margie and her staff are always quick to offer solutions to whatever my storage needs may be. When I need a unit, they offer sound advice on the least expensive option. When I needed to transfer units, they went out of their way to accommodate me. They make the small mound of paperwork required as simple and straightforward as possible.

Absolutely wonderful! Couldn't ask for anything better!

Margie was very helpful and made our move very easy. Great experience! Highly recommend.

Had a very good experience. Only needed a unit for a little more than a month. They gave us the introductory deal and prorated rent. Move in and move out was simple and the location is safe and convenient.

Helpful, courteous service. Clean and well-protected. Would go back. Margie was terrific.

I was in need of a climate control storage for a few months. I searched the Web and found Public Storage was offering a $.01 first month deal. However upon arrival, this location did not have climate control. Margie was very helpful and searched other locations for me. I found this very nice, knowing each location wants the customer business at there site. Only CON I have is the advertising of $.01 first month. By the time you finished paying for there cylinder style lock, administrative fee and renters insurance. ( they do not accept other renter's insurance policies) I paid more than my monthly rate. There went the $.01 deal. Margie did explain why the lock and renter's insurance is required. Lastly I did take the unit. It was cool inside on a 85 degree day. The place has very good insulation keeping the units cool on hot days.

$20 admission fee, and a $17 dollar lock - secure, and decent for storage, but expensive to start out.

Great Service, Great location! Margie was a huge help! You can't find any better for any price!

You are so lucky to have Margie! She is very helpful and she knows her job. I would recommend Public Storage highly.

Great Helpful staff Thanks Margie and Margie! the only downside is the price increases and that is from the corporate office, not a reflection on the local employees. Thanks again!

Great! Lisa was terrific!

Though the initial prices are very competitive, since I have had a unit, prices have increased randomly and multiple times a year without explanation.

Have always had top notch service at the Kinnear Rd facility. Highly recommend if you are in need of storage.

Great customer service lushawn

Very good customer service and lovely employee Margie help us a lot!

Good storage and easy to get and quick. Pay by the month no contract

Quick, easy, friendly service from Darlene. Got in here and out in time for work, and I thought I'd be running late.

Darlene was friendly, helpful, quick, and efficient! In and out super fast.

I worked with Darlene and she was very kind & helpful. Moving can be stressful & she helped remove some & assured me my belongings would be safely stored. Thank you Darlene!!

Margie has been super-helpful. My parents have been in the process of relocating to the area, and she has helped all of us in understanding the variety of sizes of storage units to fit our needs. Also they are very price-competitive.

I have always had a good relationship with this Public Storage location. I highly recommend this facility. Margie is great.

I had to rent a storage unit on the spur of the moment on a sunday. The previous one I had rented had not informed me that they are closed on sunday. I had the movers from California showing up and no where to put my stuff. Darlene rented me the proper size storage with moving company access in no time flat. I would recommend Darlene and Public Storage for any immediate or future needs as she was very pleasant and efficient when I needed a storage unit quickly.

While visiting the property to buy merchandise, the manager (Margie) was doing a lease. She acknowledged me as soon as I walked in. She finished the lease and was very helpful to the other customer that was renting. She showed the lady how to use the gate pad and told her that if she needed anything to please let her know. I explained to her what I needed in the way of boxes. Margie was kind enough to show me the sizes and she even opened up the boxes for me to view. I appreciated her concern with what I needed. I will use this facility when I need a rental space. Margie has great customer service. She is an asset to public storage.