Public Storage Self-Storage Units at 185 Route 59, Monsey, NY

The online reservation doesnt allow you to chose the unit. If you want to rent 2 units and want them close to each other, their rule is that you cant do it even though they had 2 units next to each other... The on site manager wanted to help me but his boss gave a hard time... Did not move in for 2 days because I was hoping they would want to make a customer happy... That did not happen

Super easy and professional. Joe at the desk called din advance, helped me w all my questions. 10/10 w9uld recommend

The property manager Joe has been consistently cooperative and very helpful!

Working with Joe is always a pleasure!!!

Good experiences!!

I just want to say how greatful and thankful I am for Public storage and the employees working. I came in this week to move into a unit that I reserved online and one employee stood out to me for his kindness and patience. Joe has been the kindest and most patient and helpful employee as I can be very paranoid and annoying with many questions. I wasn’t sure how to fill out my information via online site and Joe was modest and caring and helped walk me through everything. I honestly didn’t expect anyone to go above and beyond the way Joe has and I just wanted to write this review so that the management is aware. Thank you Joe and I want to say that I will be doing business here for many months to come for sure!

I had the pleasure to work with Joe today and he is an amazing individual who took his time to satisfy my storage needs I will definitely recommend this facility to my family and friends.

Joe is the absolute best!

Joe was surprisingly helpful. I would recommend this facility to everyone.

Everyone here is nice. But the fact that the longer you have your unit the more you pay is crazy. I started off paying 125 a month, 3 years later my rent went up to 350 a month. That's not something you put in fine print, it should be told to every customer but it's not.

I walked into Public Storage today to ask a few questions and met Joe who was very polite and helpful, he took his time and answered all my storage needs, I would definitely recommend this place to my family and friends!

Ethan and Joe was very professional and assisting me today they made everything seem so effortless. I would recommend this facility to all my family and friends.

Joe was very helpful, pleasant and profesional.

Working with Joe today was wonderful he is a pure delight

Working with Joe was a pure pleasure and I would recommend this facility to all my family and friends!!!

Joe was amazing

It's always a pleasure to see Joe at the Public Storage location in Monsey NY he always has a great attitude and a great smile on his face! He os very knowledgeable of the job!

Monsey Public storage deserves 5 stars hands down because of the quality service that the staff provides. Joe is an outstanding individual who goes out of his way to make sure that my questions get answered and any problems get resolved. He also has a very kind heart and he shows empathy and concern when I have a problem regarding billing or rates going up. It is important to me knowing that if i have any issues, Joe is someone who I can count on knowing he is a stand up individual with a positive mind set and necessary skills to get any job done. I've rented storage units from different companies other than public storage, and i must say that I am very satisfied with Public Storage! The Monsey NY location is 5 stars worthy because the workers there (Joe) make the huge difference in quality of customer care. I will continue giving my business to public storage.

Joe did a great job very helpful

Ethan was very helpful!

Do not waste your money here !!!!!!!!!! DONT SAY WE DIDNT WORN YOU …

Joe was very helpful in helping us move into our unit today and we recommend this facility to family and friends. More than five star rating. Super excellent employee.

Joe was great!!

My daughter has been renting here for a little over a year. I was with her when she opened the account. Ashley and Jor are such a delight. Always professional and courteous.

Johnathan was patient and a good customer service

Jonathan from the Monsey,NY Public Storage was extremely helpful, professional, kind and knowledgeable about everything that pertained to Public Storage. He assisted me with finding the right size unit I needed. In addition, the accommodation of a drive up unit. Lastly, the assistance of step by step online registration aide to complete my unit reservation. He went above and beyond his way to explain due to lack of experience knowledge with the Public Storage App on the computer. KUDOS to the hiring team that chose Jonathan to represent the company. This guy deserves a raise or a promotion. Due to the Customer Service he provided. I was satisfied 💯 percent! Hopefully, I will just need your service for a short term to transitioning from Westchester to Rockland. Again, Thank you Jonathan for helping me and my family with a smooth transition!

Joe was very helpful!!!

Just came from making a payment at the Monsey Branch The property Manager Joe was very helpful in answering my questions and very courteous. Always go to that branch for services

Was a pleasure to deal with Joe. I definitely recommend this place convenient in the service

Joe is fantastic! Always so helpful

Joe was incredible

Joseph Robinson the on-site manager was one of the nicest interactions I’ve had with a customer service representative. He was attentive to my needs and made sure I was taken care of without asking. Keep him around!!!

Joe, the best service so smooth and easy, highly recommend, to family and friends and business

Joe was amazing helping me find the right size right fit, I would recommend this facility to anyone.

Joe was awesome and amazing. He answered all my questions. he was very patient showed me the Internet or the app on my phone. when I get on my online activity to sign up for the Storage, he double checked everything what I needed to do. when I rented the space as of today, most likely before the 30 days I’m gonna grab your renters insurance, but I would appreciate you looking into the insulation that has to get replaced in there thank you very much and also seal around the storage in the inside near the ground. any questions feel free to call me

Joe is always so helpful!

Joe was great and very helpful. I had a great experience with this storage facility.

Joe was super helpful and accommodating!

As a storage unit renter for over 10 years at the Monsey Public Storage location, today I had an interesting situation. Thankfully for Joe, the manager of the site, I was able to get my problem resolved. I reserved a new unit online and came to the location 2 and a half hours before closing time. The employee called out sick (unfortunately it happens) and I had noone to rely on to help me move to my new unit. I called customer service and the person over the phone wasn't sure how to help me. After we hung up, I had to call the spring valley location. Debbie, a fantastic employee at that location was very helpful and informative but she was limited to the things she can assist me with. Thankfully for Joe, the manager of the Monsey location, he went out of his way to help me close my old unit out and help me transfer to the new unit. He voluntarily did this on his day off (Saturday). If it wasn't for Joe, I'd miss the great low price deal that was available and luckily I was able to move my belongings on the last day of the month and was able to have the peace of mind that my old unit would be closed out and I wouldnt have to worry about any payment issues. I was assured and taken care of. Joe was very kind and patient and understanding of my situation. I wish more businesses offered outstanding service and assistance just like Public Storage offers. Thank you Joe. I Appreciate everything. Your hard work and dedication does not go unnoticed. -Raf

Today I dealt with Joe the property manager he carefully walked me through the erental process he was very courteous and helpful I would definitely recommend to property to my family and friends

This is the worst storage experience I’ve ever had. This place is falling apart around you. Our unit had fiberglass insulation in the ceiling that’s been slowly coming down month after month, there’s mice in said insulation and now all of our stuff is covered in mouse droppings, urine, water from roof leaks and fiberglass fibers everywhere. The on-site manager can’t offer much help because of policy and Public Storage corporate is worse than useless and continue to provide no help at trying to resolve the problem.

Rude staff

Joe is the best

Joe is a very professional and pleasant person to work with. He understands fully how to navigate the proceedings of the storage office manager . He's a 'KEEPER' in my books!!!

Joe was great!

Great place, clean, quiet. Units are hard to get here but it’s well worth the wait if the size you’re looking for is unavailable.

Joe was very helpful with moving me into my unit. Very responsive and professional. Highly recommend

Joe was amazing the whole time I was here and I wasint the easiest customer. I recommend this place to everyone. Joe keeps it very clean. I say 10 stars cause 5 is not enough.. Thanks again

Joseph Robinson is the best property manager to take care of my concerns. Simply spot on!

This locality is very convenient. Clean and safe. And very professional and friendly customer service, especially Joe is very nice and helpful.

Joe was super helpful and a pleasure to deal with!

Spoke with Joe yesterday he was pleasant .. visit the storage on 12/12 he was very welcoming . He gave me options.. great job.. I'll definitely recommend friends and family

The customer services out there is excellent. I had a really good experience with Mr. joe, excellent manager and he has a very good communication skills. Even though the unit is a little bit expensive but it’s worthy. Great experience.

Joe, Keith and Ashley successfully solved the contactless gate opener for me! All done with patience, friendliness & a smile! Kudos to all your fabulous staff at Public Storage! :-)

Joe was very helpful with helping me rent a unit yoday, I will recommend this place to all my family and friends.

Joe has been very helpful and nice he made everything super easy im glad i rented here. I almost was gonna go to a different spot. Joe convinced me Monsey public storage is the place. Very organized and pilite . Im very satisfied.

Mi-Kayla thank you so much for being nice and help me get a storage place I just wanna say you are very good

Joe is great and Everything is super clean. I definitely recommend using this location

3x I to Monsey public storage to have take payment out of my cking, 3x no one was in office waited an hour then left I'll try one more time.

It was my first time inquiring about this place, I stopped by at the location and met Michelle she was wonderful and clearly explained all different options even walked over together to the storage unit to show me and make sure everything was perfect, nice, and clean. would highly recommend!

Antoinette was very helpful and knowledgeable when explaining my options regarding transferring. Im so happy I was able to catch her! Thank you!

For the 2nd time that i went to visit the office to make a payment the office was closed in the middle of a working day. Note to make a payment on the phone system its a $10 "Convenience" fee. and $20 if you do the payment with a rep on the phone.

Clean

My experience here was phenomenal! So quick and easy to work with. Joe was exceptionally nice and accommodating. Although I was driving in and out multiple times a day, he nonetheless greeted me and opened the gate for me multiple times. The only downside is that I can't rate 10 stars 😊

It was quite pleasant working with Joe today, he patiently answered all my storage question needs, I would recommend any one who is seeking storage to see Joe from Public Storage in Monsey.

Would not recommend to anyone they give promotion them when u in they raise 35 45% after 6 months but the property manager mr. joe is the best he deserves 5+star rating to calm people after they get the increase that something

Joe was a wonderful help! If it wasn't for him calling me I would have no idea my unit was improperly locked! You're the best Joe!