Public Storage Self-Storage Units at 40 E Old Country Rd, Hicksville, NY

Reggie was very professional—he helped me book the unit quickly over the phone and was extremely polite throughout. The whole process was smooth and stress-free!

Great customer service. Facility manager named Dan has helped us numerous times with our unit and is always available to answer questions and assist.

Danny is so helpful. He truly goes above and beyond to help everyone who rents a storage unit. Big change from previous property managers.

Great storage, great rates

Virtually no customer service. At least they unlocked the carts so you don't need an appointment to unlock one.

I came to look for a storage until, and Dan helped me very nicely . He was very polite and answered all my questions . Everything was so clean and tidy .

I've been renting space here for about four months and have had a very positive experience. Dan, the property manager, keeps the place clean, he returns calls promptly, and he's been super helpful whenever we have a need. Thank you!

Dan was very friendly and he helped me with an issue I was having. Thanks and good to meet you

Great place, very clean

Payton was amazing, made my storage transfer super quick and easy. had the best attitude.

If you move in the 9th or the 16th you don’t get a month free which is not free because you pay $50 plus and then they want you to start paying monthly again on the first ! It makes no sense!!!!!

Horrible. I have a unit at the Hicksville NY location. There is never anyone in the office. I can never get a dolly and end up having to carry items one by one making 20 trips. I tried calling their customer service and you can't get anyone live. DO NOT RECOMMEND THIS LOCATION

Great customer, very friendly and made sure everything was clear to me.

I had the best experience at this particular Public Storage and all of the credit goes to Keila, the Property Manager. This was my first experience with a rental unit and she made it seamless. She answered all of my questions and provided exceptional customer service. If you are looking for a storage in this area, make sure to ask for Keila! She is the best!

Had to come to here today. And she was being swamp by customer. Asking all types of questions. Handle it like a champ. So sweet and professional and helpful.

Keila was very amazing & helpful during my time here at the public storage. She ensure that the place was very clean. To all my questions she had no issues helping me at all. I must admit that this is the best public storage customer experience that I’ve ever experienced! I would recommend 100% thank you again Keila! I appreciate you!

Keila is an outstanding worker, she’s always attentive and helpful. I recommend this property to friends and family.

Keila was very patient and amazing, she was extremely helpful to me.

Leila was an outstanding worker I came to rent another 10x20 and she help us out . She made sure it was the e right fit for us, we appreciate your kindness and understanding. Will recommend to family and friends.

Leila is an outstanding young woman the property is always clean. I appreciate her for helping me lower my monthly rent she is very sweet and compassionate & knowledgeable . I recommend her to anyone.

Keila, was an amazing help when transferring a business unit, highly recommend her , very professional and knowledgeable.

Keila was efficient and knew her stuff! I’d recommend this establishment to anyone! Thank you again

Thank you, Keila. We were running late, and were trying to book a unit before closing. Unfortunately, online was not accepting payments and calling in didn't help either, as they just tried to send us online payment links that still didn't work. However, we arrived 2 mins before closing and Keila stayed with us after closing to assist. She was great, and didn't rush us or give us subpar service. The good reviews about her are true. Thank you again!

Keila was amazing and really goes above and beyond to make the moving experience seamless. She really knows how the storage units are different and helps you make the best decision for your storage needs.

Keila was amazing!!!! Quick and easy process and she could not have been more helpful!

I had the fortune of being assisted by Keyla at Public Storage, and my experience was extremely positive. Keila is an incredibly sweet and kind person, always willing to help with a genuine smile. Keila demonstrates not only a deep knowledge of her job but also an evident passion for what she does. It’s clear that she enjoys her work and strives to provide excellent service to customers. I believe Public Storage is very fortunate to have Keila as a representative.

Keila, the property manager is amazing. She is beyond helpful and very accommodating. I booked my unit on line while I was living in another state. She called me always to update me on the unit and address any concerns I had. She’s the best and I would highly recommend her property.

Property Manager Keila is very friendly and caring, She explain in detailed and made us feel welcomed. Very clean facility you don’t see that often when it comes to storage locations. I’ll recommend to friends & family. For a first timer using storage she makes it so easy and always working with us when it comes to the carts. Thank you again for the work that you do. The Logan Family Appreciate you

Keila is great she helped us at the last minute to upgrade our unit she helpful and courteous and knowledgeable will recommend.

Leila is an awesome worker she helped me at the last minute to find a unit that is the right fit for me. Very friendly and clean property will recommend

Keila the property manager is Amazing. She is super helpful and friendly. This is a good property very nice and clean for any kind of storage.

Ms Kayla has been wonderful professional courtesy through the whole year I been with public storage. She greets coming and going.

Had the pleasure of meeting Keila. She was very helpful in helping me with the correct storage space. Everything fit perfect as she stated. Thank you Keila again!

I cant express how EXCELLENT the service here is and the cleanliness ! PRICES are great and with a SAFE feeling environment with a great location! Thank you to Kaila who went ABOVE AND BEYOND for myself and my family. She helped us with a lot more then just the storage room. Hopefully the company reads these and gives this woman a RAISE ! you are nothing without a good employee. FACTS Thank you KAILA ! Danielle A and Sylvia C

Keila from the Hicksville location looked out for me big time. I needed to downsize because my unit was becoming too much of an expense and also it was too much space for my belongings so Keila searched and found another unit one size down and a whole lot less expensive. She deserves a huge raise if you ask me. Super helpful, friendly and professional. Thank you again for everything!!

I recently had the pleasure of interacting with one of the agents at Public Storage, Her name is Keila and I must say, the experience was exemplary. From the moment I stepped into the facility, the professionalism and dedication to customer service were evident. The agent I worked with displayed a remarkable level of professionalism throughout our interaction. She approached every query with a thorough understanding of the services offered, and her expertise shone through as she effortlessly addressed all my questions and concerns. Her depth of knowledge about the storage options available was truly impressive.

I have been a storage customer at this location since July 2023. I recently had to suddenly move to another storage unit on a very tight timeline for personal reasons. Keila assisted me in this and was very helpful and understanding of my predicament. I appreciated her help in my situation. It all worked out smoothly thanks to Keila’s help. Thank you!

I am looking for a new storage place as this place is raising my price by 20 dollars every 6 months. Ridiculous! Edit: They have delayed the increase for 3 months, nevertheless they are still increasing the monthly rate. Those looking for a place to store your things beware, you will be drawn in with an affordable price, but it almost seems like they dislike their long-term customers when they raise their rate by $20 every couple of months. What happened to long-term customer loyalty? Public storage seems to go the route of "let's give our customer who pay on time a reason to go somewhere else or not give us any business whatsoever." On a side note, the Store Manager was very helpful when I signed up and answered all questions I had, so this negative review is not meant for the location, but Public Storage the company. I'm no longer looking for a new storage place, I'm making the space in my house to take away business from these companies that practice this nonsense, and I encourage anyone else who can do the same to do so.

This place is a ripoff! Thats why another storage company said they have 21 of your past customers so far. How do you keep going up on storage like this? We have been here 8 and a half years and we are definitely leaving. People are nice to you until you sign on the dotted line and get your money 💰 Greed is a MF. I will say this, the young lady that works there is very nice and respectful to us all the time. Treat your customers better.

It was great girl was very patient and very personable. Would recommend again.

Keila is a great worker always cleaning and very helpful as well I give her 5 star very friendly

Great client experience & Great Smile

Very good customer service. Waited after hours to help me. Above and beyond. Thanks Keila

Omg I just came from finalizing my unit and keila helped me so much I rlly appreciate her help and I will highly recommend to friends n family. Thanks keila u are the best

Thank you Keila for all your hard work, patience and love during these hard times!!! The best property manager ever!!!

They are the best at this location! Kelia is a rock star! Super helpful and responsive. Would give more stars if I could.

Keila has great customer service skills she helped me get a unit that is affordable n convenient, property looks clean and in great standards… will recommend most definitely.

Keila is a front desk manager at Public Storage in Hicksville, New York. She is also an Angel. We run a management consulting practice where we train corporate managers for advancement. One of our clients needed two, large storage units for a project and Keila helped us coordinate and secure the units. In our view, she is a tremendous asset to Public Storage as a company. She is kind, pleasant, knowledgeable and always professional. She made a complex process simple and she made us feel good about the company. I can think of three promotions for Keila that would be very well-deserved. One, as a “Brand Ambassador” for the company as she elevates the Public Storage Brand to a level that most would not see. Second, as a Human Resource instructor, training other managers on how to properly deal with customers. I have dealt with other managers before, and she is by far the best. Thirdly, as a more senior manager / corporate executive, as she is that good. Keila would be an asset to any company she would join. I hope Public Storage sees and appreciates the tremendous talent they have in Keila or some other company may snatch her up, and that would be a huge loss to Public Storage. Absent of an immediate promotion, a genuine gesture of appreciation should be given to this wonderful woman who gives more than she gets, works with such enthusiasm, and works so hard to elevate the company and its brand. My associates and I are impressed. Her efforts have not gone unnoticed, have not been unappreciated, and will not be forgotten. God Bless you Kaila. Joseph from Jericho

Today was my last day here & I really enjoy my experience here at Hicksville public storage (Keila) the property manager was very helpful & a great attitude. I am 100% Thankful for you and your service (Keila) & Appreciative for keeping the property spotless I will most definitely keep you in mind for the future. This site has the best customer service I’ve seen in a while from any business,will recommend to family and friends. Have a great day sweetie

I had a great experience from keila at the 40 east old country road public storage she was polite and made sure all my storage needs was met.i will be using this storage for now on thank you keila!!!!

Keila was so helpful, and nice.She was very professional. She helped me pick a storage room quick and efficiently. :) Thank you Keila

I'd like to say that Keila, a personal assistant at Public Storage, attended to me in a very professional and respectful manner. She's an agent who knows how to do her job, always with kindness and a smile.

Superior service beats expectations beyond expectations. First class

Keila is ALWAYS so helpful and informative. I’ve been at this location for almost 2 years and it’s because of her great customer service!! Whenever I have a question she points me in the right direction!!!

Keila was welcoming and provided friendly and efficient customer service. The facility is well maintained.

Keila was amazing !!! Extremely patient and friendly. Assisted to meet our needs for the proper storage unit. Shes a great Asset for the company. -Greg and Barbara

Every time I rented a space or had business at this Hicksville location, Kayla, the wonderful manager, called me first thing in the morning to confirm what I needed, and when I arrived, she had everything ready to go and made things amazingly smooth and convenient. She even put in the extra effort to get me the best deal possible. I would go out of my way to do my business here because of the amazing service. Thank you for all your help, Ms. Kayla!

Store was very nice good offer Thank you Keila

Kayla was super friendly, informative, and patient with me and my questions! She worked with me to get the best unit for my needs! Her enthusiasm and hard work is appreciated and I had a lovely experience here due to it! Thank you!

Stay away this company is dishonest. They will raise your price every 3 months. Only new customers get a fair price. I’m paying 409 for a unit they advertise for 270. That is only for new customers according to corporate. Things go missing no climate control. Find a better company to hold your stuff

Kayla was the sweetest!! Answered all of my questions when trying to move into a new storage with my sister's. Even went out of her way to show us the available sizes. Couldn't have asked for a better experience.

I like that i can access my storage unit and the place is always maintained cleaned. Kayla in the main office is always nice, welcoming and helpful.

Keila, Thank you so much for your help! You could not have made it easier for my wife and I. We recommend you to everyone.

Keila was outstanding. She helped us get a great rate - even better than we hoped for. Can’t recommend her enough!!

Keila was very professional and informative. KeIia guided us through the rental process and got us a great price!! Looking forward to working with her during the time while we are renting our unit. The facility was very clean and I felt safe while viewing the units.

I will most definitely recommend this property keila was amazing and her customer service was excellent and property was very clean

Keila is always pleasant and helpful when my husband and I come on weekends. We come all the way from queens.

Convenient but pricey $$$$

Best experience I've ever had! KEILA, one of the best workers, very friendly and patient, helped me in this experience with public storage.i will recommend to all my friends and family thanks keila.

Jackie she's sweetheart very nice and lovely this company needs more people like her.

Very efficient and understands customers needs.in a proffessional manner

The manager Keila was very helpful. Great customer service! Would definitely recommend to use this location.