Public Storage Self-Storage Units at 1561 Desert Crossing Ct, Las Vegas, NV

Very friendly staff, setup was very easy, compared to the storage facility where I moved from this is way cheaper and more high tech. Looking forward to keeping our stuff here while we get settled after moving

Couldn't get the elevator to work after entering my code so I went to the front desk and the lady was rude. I walked to the front desk and she was busy with someone so I went and tried the code again to see if it would work and didnt. Went back not even a minute later and she proceeded to tell me she's on lunch and couldn't help me. Then told me the elevators were down for the entire day. I have a van full of stuff and the elevators are the only way to access the units besides the 1st floor. Rude staff and the facility doesn't work. (Updated) My experience has been solid. Everyone was extremely helpful and the elevator never gave me anymore issues. They really turned this around for me and it has been a pleasant experience overall.

Everything that could suck about this place does. From the beginning from reserving it I had issues to the elevators were down the first month I had the unit and the restroom is always out of order and you can never find anybody to help you you call nobody answers nobody's ever in the office . the only reason I'm still here is because they were out of the unit that I had reserved so I got a 10x10 for $30 a month, they had to upgrade me because they were out of 10 by fives which I originally reserved. Even the customer service from the main office sucks. And I never leave bad reviews but this one deserves it, today both the elevators and restroom are out of service,and some alarm has been going off for 45 minutes now...makes me question the security around here,also.

Glenda was very helpful, friendly, and had great customer service! The facility is very clean and spacious. Would highly recommend!

I feel compelled to share my experience after reading the reviews posted here. I chose this facility because of the location and the price. I read the reviews and took a chance. I was disappointed. I had hoped for a good time. Alcoholic employees not giving a f#@*, goofing off and sleeping whenever. Instead all I encountered was friendly, helpful and professionalism. Smiling and waving....yuck. And that damn elevator did cause me a problem... Once and an alternative way to access my unit was promptly given to me while the tech serviced the elevator. (Which was fully operational before the day was over) The bathroom issue is a real thing. The blame would be on the person who last used it. If you don't manually unlock it when you're done then it stays locked. Then you are forced to walk an entire 15 feet to the office and have someone unlock it for you. I have had several storage units over the years and this is by far the best facility I've ever used. Glenda is a sweetheart who has been nothing but helpful. She does her job well and enforces the rules that I guess some people think they are not expected to follow. That's only an assumption because I detect some bitterness in some of the reviews. In conclusion, my opinion is safe, clean and friendly. Any issues I've witnessed were rectified in a timely manner. I don't see anyone crying about the damn shake machine at McDonald's that is always allegedly broke down and has been broke down since the 80's.

Multiple customers have been locked out of this facility for days. The digital gate code and app don't work. It just says, "please see manager". At the beginning the elevator was broken. The technology here is terrible and we can't access our items in storage.

One of the worst storage experiences i have ever had in my life! Had multiple issues that couldn’t be answered by the “manager” onsite. So i reached out to the General Manager for Public Storage hoping to get some help in solving my problems, because they were extremely urgent and needed to be addressed as soon as possible. I called THOMAS the GM over 20 times, no exaggeration. Left countless voicemails, sent over a dozen emails, and i still have yet to hear back from him even once. Unprofessional isn’t even a good enough word to describe this complete joke. You and Glenda probably were in cahoots.

If i could put 0 stars i would, i unfortunately have to give them one star. But this company is a complete joke and this facility is ran by a very immature unprofessional lady, Glenda. They don’t know how to operate a storage facility and they don’t have any people skills whatsoever. DO NOT RENT FROM THIS PLACE!! They are non stop burglarized multiple times a week and nothing is ever done. The elevators never work so you can never access the upstairs. The bathrooms always “locked.” Or occupied by Glenda. I think she sleeps in there or something because she’s definitely an alcoholic.

Glenda is so amazing and can definitely help you get a great storage unit

Have had our stuff stored here for a few months. Glenda is an absolute gem and she’s been very helpful and navigating our questions/concerns. She is very honest and goes above and beyond. As for the facility, it’s nice with all of the codes needed to get into the lot, building and elevators. Was warned that the elevators go down here and there because of wifi connections going in and out before renting a unit and that was a gamble we were willing to take. 10/10 recommend this storage facility.

Don’t rent from here. The elevators are always broken, units have been broken into non stop and the management will not help you at all. They will have no kind of understanding of the inconveniences. My code never works and the gates always broken. Also this is a very new facility so if you think the prices are good now , they already just doubled so give it a couple months and you will wish you never had moved into one. They will kick you out for no reason at all with no explanation and there’s nothing you could do from there. Also they only allow you to be in your storage for 2 hours during business hours and the facility manager said I could only be here for 30-45 min during business hours.

Very unprofessional , I came in with my daughter and the blonde lady in the office smelt like alcohol as soon as I walked in the doors. She gave me an attitude and wasn’t much help. I won’t be renting from this company

Not happy with the service I was given by the blonde manager at this facility. She wasn’t answering my questions correctly and didn’t seem like she knew what she was talking about

Only giving 1 star because I have to. The lady Glenda has been very rude. Always has an attitude when I’ve had to let them know the elevators were broken again and the gate was broken and wouldn’t let me in 2 times now. When she’s working I never can find her and then I will see her goofing off

Nice clean facility. Prices are great!

I had a relative who was in need of a storage unit. Brian answered all my questions! Very detailed, helpful, and professional!

My son was looking for a storage space and I called and spoke to Brian! He was so helpful with pricing and figuring out what size storage space we would need!

We came with two car loads to put in storage at 7pm. When we got in we were unable to access our unit as all the access screens said closed. We are on the second floor so we could not access the elevator. We called for help but the AI on the chat and on the call were not helpful we called after hours and they said they could not over ride the system. We called the gate security and she hung up on me and didn’t call back. I’ve paid to move into my storage and had friend take their time to help. And now I am unable to do any of this and it’s still not time for it to be closed. No accountability but we have to pay when we can’t even access our space during their hours. Notice the time I take the picture their own clock states 8:28 and they don’t close until 9. I’ve been here since 6 trying to sort this issue.

Thanks Brian for your help. Stopped in to get pricing. He was very helpful and attentive. Answered all my questions and eased my concerns. Thanks for your help.

Senyana was amazing! Easy process to complete my reservation. 5 Stars!!!

I’m so happy I choose this place to rent! Glenda was so helpful and sweet! 10/10 recommend!!

My boyfriend has a unit here and it’s very well secured. I don’t have to worry about our unit being broken into like it did at my last. Glenda is the best and helps my boyfriend with every question and actually cares to help