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Public Storage Self-Storage Units at 20809 Cumberland Dr, Elkhorn, NE
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 16/mo
Small 5'x5'- ground floor
- outside unit, rollup door
- drive up access
$ 16 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 23/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 23 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 23/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 23 /mo $ 46Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 70/mo
Parking 10'x30'- outside unit
- uncovered
- drive up access
$ 70 /mo $ 100Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 73/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 73 /mo $ 92Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 91/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 91 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 94/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 94 /mo $ 114Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 95/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 95 /mo $ 120Best Price Label+ one-time $29 admin fee2 units left! -
10'x13'Online only price$ 97/mo
Large 10'x13'- elevator access
- climate controlled
- inside unit, rollup door
$ 97 /mo $ 118Best Price Label+ one-time $29 admin fee
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11'x30'Online only price$ 109/moParking 11'x30'- outside unit
- uncovered
- drive up access
- rv, boat, or vehicle
$ 109 /mo $ 115Best Price Label+ one-time $29 admin fee1 unit left! -
11'x30'Online only price$ 134/moLarge 11'x30'- outside unit, bay door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 134 /mo $ 175Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 163/moLarge 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 163 /mo $ 199Best Price Label+ one-time $29 admin feeHurry!
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Self-Storage Near Elkhorn
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Reviews ( 271)
Public Storage is great especially Ron. He is so helpful.
Incredibly nice and helpful folk. Ron really is a great dude to work with and goes out of his way to help!
Ron was fantastic and very helpful
★☆☆☆☆ – Rent Doubled in Less Than a Year, Beware the Pricing Tactics
I rented a 10×15 unit (F0013) at this facility in October 2023 for $83/month plus $15 insurance, totaling $98/month. I've always paid on time, with autopay, and no missed or returned payments.
In June 2025, I received notice that my rent would increase to $206/month — a 110% increase in under one year. Meanwhile, Public Storage is still advertising the same 10×15 and even larger 11×20 units at this exact location for as low as $76–$120/month.
This feels like a deliberate bait-and-switch model: lure customers in with competitive rates, then dramatically raise the price once they’re settled and unlikely to move. Even after submitting a formal written dispute to their Dispute Resolution team, I received no meaningful response — just an automated billing reminder.
If you're considering renting here, I strongly recommend reading the BBB reviews for this location before signing anything. Many customers are reporting the same pattern of sudden, extreme rate hikes.
I've filed a complaint with the Nebraska Attorney General’s Consumer Protection Division, and I encourage others who’ve experienced this to do the same at protectthegoodlife.nebraska.gov.
Update 6/25/25:
I filed a formal complaint with the Better Business Bureau, presenting clear evidence of the drastic rent increase and the discrepancy between what I was charged and what they currently advertise. Public Storage responded with a generic message, offered a short-term discount, and then refused to address the core issue.
They continue to charge long-term, on-time customers significantly more than new renters — with no commitment to price stability or fairness.
I’ve since forwarded the case to local media and now strongly encourage others to take their business elsewhere. This appears to be a widespread pricing tactic, not an isolated event.
I’ve noticed a pattern where negative reviews like mine are quickly buried under generic 5-star praise with scripted language. It’s unfortunate, because real customers deserve honest insight. I’d encourage anyone considering this location to check the BBB complaint history and compare the advertised rates to what long-term tenants are actually charged over time.
Ron was very helpful and knowledgeable for me.
I had the best experience and Katie was the one who helped me. I would highly recommend her. Great experience!
Spacious facility, easy to access units, competitive pricing.
I had an absolutely outstanding experience with Public Storage, and I can’t say enough great things—especially about the storage manager, Ron.
From the moment I walked in, Ron was welcoming, professional, and incredibly helpful. He took the time to walk me through the rental process, answered all my questions with patience and clarity, and helped me choose the perfect unit for my needs. It’s clear he genuinely cares about his customers and takes pride in keeping the facility clean, secure, and running smoothly.
The property itself is well-maintained, well-lit, and feels very safe. Access is easy and convenient, and I always saw staff around making sure everything was in order.
If you’re looking for a storage facility that combines top-notch service with peace of mind, Public Storage is the place to go—and Ron is the person to see. Thanks again for making the whole process so stress-free!
Ron was very helpful and kind!!
Ron was so helpful! Thank you for making things easy in a time of stress.
Ron was very friendly and helpful. Made the work very easy.
Ron was a joy to talked to on the phone. Very helpful and polite. That why I do business
Ron was friendly and very helpful
Katie out at the Elkhorn Nebraska location was absolutely wonderful! She listened to what I needed and gave me the perfect unit right by the entrance! That helped so much as I am a Dj and am frequently loading and unloading equipment.. Great pricing as well. I'm very pleased with my experience.
Ron was great!!!
Great storage facility. This is our second time coming back. It's always an easy process and great price.
Clean, very friendly and easy to work with, security is good
Ron was great with helping assisting me with my storage unit after a natural disaster. Although I wasn’t in need of a unit any longer he was happy to help me with moving forward. Great customer service!
Great experience!
Ron is fantastic! So happy and helpful!
Ron made the whole process so easy! I've never had to get a storage unit before and the process took only 15 minutes. He answered all my questions. Easy easy! Recommend the location in Elkhorn!
Ron is the best! Super friendly and efficient!!!
Cool dude, help us with everything and walked us down to show us everything we needed. Give him a raise cuz he’s running everything by himself
Best customer service i have received in a long time ,thank you Ron for your help!
Great job Ron thanks for awesome help
Ron is awesome and help me get my lockers quickly he's the best
Great location, fair pricing, and Ron is awesome! I’m not used to folks being so nice, but he is phenomenal and helped me today thorough an issue that I had with my unit (100% my fault). Z
Super friendly help people who understand people who don't understand technology. Super great love these folks here.
Ron made the renting experience easy. Very thorough! Nice storage unit.
Ron was very helpful!
If you don’t do business with Ron, you’re at the wrong place!!! We absolutely love the service and direct attention Ron gave us.
Thank you Ron!! This place is setting the bar for Omaha storage facilities!!
Ron was great with helping us through the process of getting us a storage unit. As first timers he made it very easy to understand and took his time to explain everything to us throughly! Highly recommend coming to see Ron for any help you need! Great management and very clean facility!
Good price, very easy to rent, very clean and plenty of room to move with your vehicle for loading and unloading.
They will jack your rates up after a few months without any explanation. My rate has gone up $50 more a month without a reasoning or outlet to get answers. Will be moving to another storage unit.
Thanks Ron! You are amazing!
Great facility and the most friendly management i have ever had to do business with. I highly recommend this storge facility.
Ron helped us out today and got us into a unit quick and easy. Very friendly guy.
Greg, great guy.
Everything went very smooth.
Great, manager does an amazing job at answering questions. Did a great job.
Great service
Greg did a good job, receptive service and clean facility
Thank you very much Greg in Elkhorn, NE!
Wonderful customer service! Your kindness, professionalism, and troubleshooting were greatly appreciated! A huge thank you from Delaware!
Greg was very helpful!
Greg showed me the garage and it was a great space for my needs at a good price.
Amazing service! Great management! Super clean facility.
Very helpful and pleasant to work with!!
Moved in yesterday. Unit was easy to access, clean, and convenient.
Mr. Kalvin does a great job!
Great experience
If I could leave 0 stars, I would. Do yourself a favor and avoid the headache of using this facility. We moved to Omaha and had our belongings stored here until we closed on our house. We hired movers on August 6th and arrived at the facility at 8:15 a.m. only to find that the gate was broken (and according to the corporate office which I also called, they knew this as it had been broken for a few days) but no one was on site to open it manually. Called the facility manager twice to let him know the situation and asked that he call back ASAP as we were paying the movers for the time they were waiting. He did give us that courtesy call back almost 5 hours later. The movers left after an hour of waiting and it cost me $195.00 which I have asked Public Storage to reimburse me for. They have refused. In the voicemail I received today from the facility manager, he said he spoke with his District Manager and, "there is nothing we can do for you". Yes there is, do the right thing.
Update: Unfortunately, they didn't do the right thing. Lesson learned, and I will never do business with Public Storage again.
I was approached by a Public Storage employee while I was moving out of my unit. He indicated the review was based on him, rather than Public Storage. That's why I gave five stars. Now, I'm changing it, because he lied to me, and Public Storage will jack up your rent to unreasonable rates. Don't believe me - try it.
The facility was clean, and usually seemed secure (other than the extended period of time that the entrance doors could be pushed open due to a necessary repair).
I manage the commercial division of a construction company responsible for design-building competing storage facilities. I interact with these people on a daily basis with regards to all aspects of the business.
When I first leased a unit at Public Storage, I was going through a divorce, and needed a climate controlled space to store some expensive items. I paid $180 per month for a 10'x30' unit. (The company I build for doesn't offer climate controlled units, or I would have rented there).
Fast forward 3.5 years, and they raised my rent to $455 per month!!! At the same time, they are advertising that same unit for far less to new tenants. This is a despicable, trashy business approach. Public Storage should be ashamed of this nonsense. Reward new customers over paying customers who have endured outrageous price increases???
DO NOT RENT FROM PUBLIC STORAGE. THEY WILL TAKE ADVANTAGE OF YOU.
Helpful staff, clean facility
It was great experience
PLEASE PLEASE PLEASE read this before renting or if you do already!!! It’s almost impossible to get a hold of anyone here. The manager is extremely rude and nobody is working during “store hours.” They make up their hours, and there is no way to reach anyone! My unit was broken into and my lock was switched. Neither the manager of the district manager helped me when I told them that the lock wasn’t mine and it had been changed. They told me I needed to call someone on my own dime to open my unit! I opened my unit and it had been completely ransacked and their ORANGE DOOR INSURANCE is complete garbage. Read all the reviews and BBB review’s. They are being sued left to right. PLEASE think twice. My lock NEVER had their stickers they claim to put on their for safety checks everyday, and coincidentally when the lock was changed they put their stickers on it. I had the storage for 3 months and NEVER HAD THE STICKERS!! Please don’t let that detail slip by you. I lost so much of my valuables that money couldn’t even replace. So don’t rent here if you want your storage broken in too, there’s no security. Cameras aren’t facing your units only the gates! If you think your items are secure think twice..
Greg did an amazing job of showing us the available units and getting our questions answered!
Greg did a great job helping us make sure our unit would work for our needs!
Great storage unit! Temp controlled and have never had issues here. Have been using them for years and highly recommend!
Very accommodating staff.
Awesome place. Well kept up and friendly staff
Greg is awesome! Great customer service!
Above and beyond to make things right!!
Greg did great
Great
Checking QR codes.
Greg is great manager
Great business. Highly recommended
Great good job!
Im pretty frustrated and annoyed with this place. Their policies are stupid… and dumb… I loaded my trailer and missed the cut off time by 45 minutes to unload my load. I called the representative to see why I couldn’t unload my load… and she said they closed 45 minutes ago. I thought this place was 24/7 service like all the trash left at the bar at 2am. Unfortunately, it took me back to when I was a single man with no kids. When I would get all freshed up. Put deodorant on. $10 dollar cologne. Put all the work in to go over to a chicks house to only find I out that I’m getting an out the pants handy. I’ve had a very struggling life, and this is more inconvenient than that. And now I am stuck with my load and there is no way I can release it until tomorrow at 6 AM..
I would recommend NOT choosing Public Storage or this specific location. It is almost impossible to find someone there... business hours must be more of an idea for them, not a concrete reality. It is also hugely difficult to get in touch with customer service. There is no email option, only phone and online chat. The online chat is a joke. The Automated Assistant constantly kicks you out or says no one is available and to try again during business hours... during business hours. The phone representatives are likely located outside of the country and are very difficult to understand. When you can get in touch with someone, they simply tell you they can't do anything for you and to go to your location, which, again, no one seems to be at. Beyond frustrating. They also do not disclose they will gladly pro-rate you upon move-in, but not on moving out and will keep an entire month's rent when you only used the space for two days. Be warned they do not care about their customers.
They came , cut my lock off and replaced it with one of their own. I can't get ahold of anyone competent to talk to so that i can get my belongings back or to see if we can resolve the issue. Can someone provide an outside number or email that I can contact to have this issue settled. Since Public Storage refuses to help and judging by these reviews, they have a horrible track record they must be brought to justice and hopefully shut down. I say we start a class action lawsuit against them.
I would give negative stars and a poop emoji if I could. BEWARE: I have had my stuff in a unit for over a year, and they have continuously raised my monthly rate. I just paid my bill for this month, and they raised it another $10 without notice. My bill gave no explanation. It just said amount overdue— which it is NOT OVERDUE because it is due today. I can’t move my stuff out of there until this Spring, and I will never use their services again. I will warn anyone who is considering using Public Storage to steer clear. How can they raise the rate almost every single month? I have never in my life used a storage unit who can raise the monthly price as much as they have whenever they want. In fact, I have never used a storage facility that has raised the monthly cost while using their services. Something shady is going on. They justify they can raise your rate anytime because it is in the contract. I never imagined they would raise my monthly payment as much as they have or I would have never used this place in the first place. This is how they treat their customers. Shady business practices. Any good reviews are by fake accounts used by their employees. There is no way they would have any good reviews running a business like they do.
Impossible to get ahold of anyone, no one is ever working in the building.
Had to move out because the roof leaked on our car and ruined the paint and the storage insurance refused to help.
Great experience, very clean and neat property.
Always clean and accessible.
Would give a zero if I could. Customer service is terrible and never there or responsive.
Customer service is basically non-existent. Super easy to setup and account an to get your business ($$$) but super complicated and difficult to eliminate your account or move units. Their IT system is Terrible and after weeks of calling without ever receiving an answer from an actual customer service representative and also weeks of visiting in person with no one ever on location, I still do not have a solution to my problem. I will never use this company again.
I have moved with the military 18x using storage locations every time and this is absolutely the worst experience I’ve had in 19 yrs.
Clean indoor storage
Avoid this place!! Been renting same unit for 3years. It has gone from $60 to $115 and the manager is impossible to get ahold of.
If I could rate this company a 0, I would. I made the mistake of using this facility twice now, and I regret it tremendously. If I ever need help, have a question, or need to go into the store, no one is ever there. Even during open hours, the doors are locked, and there is no assistance. Getting ahold of anyone via telephone is impossible, even corporate.
I received a rude call today regarding a bill that was due ($12), I didn't have automatic pay set up, nor should I have to, and after I had made the payment via the mobile app, got two e-mails stating that I requested a password change, when I had not.
The e-mail gave a phone number to call if I hadn't asked for a password change, I spoke to Calvin, and he was not only rude, but was very quick to rush me off of the phone, stated that he was the one who had sent the generated e-mail's to guide me with the payment (which, are you kidding me?), not let me state what the issue was with that, and gave me an 800 number to call for escalated situations, interrupting me any time I tried to speak, which in turn, after calling the 800 number, got no response (go figure).
If I don't have to work with the representatives at this company, and solely worked by the app, I would rate it more, but communication is kind of essential when a customer is paying for a service.
Storage manager was very rude and increase rates when he doesn’t like you. When you try to contact him he will ignore you and then lie about him being busy.
Property manager is never in the office, and if you call him to come in he's extremely rude and aggressive.
More than once I've discovered the security door into the air control facility locked open, without the means to close it.
My mom got a unit here for $83, and when we went over there to swap it under my name the rate increased to $129
Did I mention the property manager is very mean? He'll quickly raise his voice at you for asking him questions, and don't even think about trying to break the tension with a light joke, he'll threaten to stop serving you.
Found another facility in Blaire twice as big for $75, air controlled. I've been directing the other tenants here there, because they too have the same complaints.
Save your money, go elsewhere.
Kristen is as good as it ever gets. She gets it done .
9pm closing is inconvenient to access your stuff when you also work a 9-6 job M/F. All of your sites have cameras and it wouldn't be difficult to make it till 11pm.
Don't have a unit here, but speaking for the staff here, I'd have no problem renting a unit if I needed one! We had a package stolen from our porch and evidently left outside the storage facility's dumpster. Kirsten went above and beyond to find me and let me know she saved it! A-plus staff!
Gate is broken so the storage units are always accessible