Public Storage Self-Storage Units at 4425 West 77th St, Edina, MN

EDIT from previous 5 Star review~ Sadly, Owen didn’t follow through and honor his offer. Not even a return phone call, but always promised a call back. NOPE! He sure had me fooled~ “Live and learn” Feels very icky to learn from folks who aren’t good for their word. I’m positive there are better storage options around, honest folks do exist. It just takes time to grasp who’ll at least be honest and cares enough about clients to at least return a phone call… The following ~NO LONGER APPLIES Written when I was being misled, at best Worked with Owen on our rental. Excellent service! Made this process so much easier and Owen has tremendous knowledge~ Give that Man a raise!

I worked with Zoe who was very professional and courteous. She was very helpful and knowledgeable and walked us through the whole process and helped us get set up. This will definitely work out for us and it much closer than our previous rental facility. Thank you Zoe!

Not a long term storage solution, they raise the rent every 3 months. I first leased this single car garage space for $200 then after 3 months the notified me my new rent would be $250 per month with 30 days notice. 3 months has passed and I just received a notice that my rent will be increasing to $335 per month. As a percentage after one year of renting my rent will have increased by over 100%. How can someone financially plan for these outrageous increases? If you rent here make sure it is short term as they are looking to churn tenants and keep the suckers. Lastly I have seen zero improvements to the facilities and zero updates as to what they had done to justify these increases in rent.

The Public Storage facility in Edina Minnesota seems to be a predatory business which systematically raises the rental rate so that your monthly rental unit rate will double in about 2 years. When this happened to me the first time, I rented a new unit down the hallway from the first unit and cancelled the first unit. Then, the tent quickly increased on the second unit. I left the Public Storage facility for another local storage facility that has not raised the rent. It's my opinion that "Renter Beware" is the warning for this Public Storage facility.

Zoe was super helpful in showing me various locations. She took time to show me around and really went above and beyond to walk me through the process and get me all set up. I really appreciated it!!

Zoe at this facility is so professional and kind. I broke my arm just before flying to the Twin Cities. I tried to move out of my unit on the 31st, but it was too much for me. I had to find help and we were able to move everything today on the 1st. Zoe advocated for me with her superiors to not charge me for the coming month. What I want to say is there are good people in this world. I will always use and recommend Public Storage because of this experience. Thank you for the 8 years I needed your business. It has always been a pleasure. Marsha S.

Rented here but was given a faulty lock bu Public Storage. The lock was stuck on my unit and it took them over two weeks to cut it despite them telling me it would only take a few days. Despite paying over $100 a month, I did not have access to my unit for most of the month. Nobody is usually in the office here and my multiple messages went unanswered.

Horrible! My tent was increased by over 200% in less then 4 years. They messed up my bill after I decided not to do auto pay anymore. And will not answer calls when I call or never call me back.

Do NOT rent a storage space here! We paid a premium for a “climate controlled” space that leaked water from the roof onto our belongings. When we called to address this with them we were directed to the district manager who was impossible to get a hold of and did not return our calls. After calling for 2 weeks straight my husband finally spoke to someone who basically said there was nothing they could do and that we rented at our own risk. She then offered $25 off the next time we rent from them. What a joke! We would never rent from them again and I suggest you don’t either unless you don’t mind water coming in from the roof onto your belongings.

Extremely helpful and friendly staff. Zoe Ann was very personable.

Zoe Ann is a manager here and she's terrific! Rented a space here for 4 years and was always impressed by her ability to brighten my day and willingness to go the extra.

Zoe Ann was amazing !! Answering my questions and solving my storage needs!! Great customer Service and a job well done!

Zoe Ann was helpful and knowledgeable getting a new unit!

I've been renting a storage unit at the Edina PS on Bush Lake Road for over a year now. I've been very happy with the service provided by Zoe. She's always friendly and helpful. Recently I lost the keys to my padlock. Zoe arranged to have the old lock removed and provided a new one, suggesting I keep the extra key in a safe place in case I lose track of my key again. Why I didn't think to do that in the first place, I'll never know!

Zoe Ann is the best customer service rep in your company... SINCERELY Board member of MRD

Helen was great!!

Zoe was EXTREM HELFUL with my storage unit in Edina! Thank you so much!!!

Love the glasses!

This property is very difficult to access, extremely uneven roads, the door is broken so you can’t pull in. I’ve gone to both elevator sides and there’s never any dollie’s and maybe 2 carts if you’re lucky (with no one else there) The unit itself is not lit and i’m in a corner so it’s very dark in there. Also after renting a couple months they’re raising the cost of the rental by $20. They also advertise that you can provide your own lock for a refund of the lock cost, and then the unit has a lock built into the door that you have to use. Looking forward to ending my rentals here. They also closed the location access completely with zero communication as to what was happening with no excuse as to why no one was notified, yet they had plenty of time to raise the rental price this week after not being able to properly access anything multiple times in a WEEK. Rent literally anywhere else even if this is the closest location for you and save yourself a ton of trouble!!

decent place. Needs more carts.....2 or 3 carts and 1 of them is the saddest loudest just most horrible of carts...it honestly sucks the life out of you and scares little children at the day care 3 blocks away. But at least it rolls? Other than that, it's a place you put yer things in..it was easy. What sets it apart is the staff. The heart melting staff that just reminds you of what heaven really is. Zoe Ann was a treat, please sing her happy birthday, she'll appreciate you.

Zoe Ann was very kind, helpful, and knowledgeable.

Zoe is the sweetest and most helpful staff member I have come across in every business. Very helpful and knowledgeable. She was very respectful even though I came in with a bad attitude she helped de-escalate the situation and I left with a smile and I’m a better mood !!! Thank you Zoë !!!

Zoe Ann went above and beyond in helping us find the optimal solutions to storing our mother's stuff. She was courteous, patient, and knowledgeable. So hard to find good service these days, it still does matter.

This storage company increases your rate whenever they want for no reason. They refuse to negotiate and only suggest to move to a cheaper unit.

Excellent customer service!

There is nothing wrong with the place, but they raise the rent $100 or more every 6 months. You would think they would value long term renters with no issues, but in order to get the same unit at the best rate you have to go online and rent and then move your stuff to a new location 😞

Our experience has been very good overall. Helen who manages the Edina West 77 street location is excellent. She’s very professional, helpful and provided us with great advice and customer service. The only drawback is the headquarters company raises the monthly rate to any amount anytime without limits but that’s the nature of storage business I guess. Otherwise the location is very clean, has great security entrance protocol, cameras and Helen’s constant presence is very reassuring for security. The temperature control is great and kept our stuff in good shape. Thank you Helen!

Helen was great to deal with!

Zoe at Public Storage is the best. We had to ind a couple of large units on short notice and Zoe mad it so easy for us. Zoe and her partner Helen are like the Batman and Robin of mini-storage, Super Heroes for sure. Thank you for the fantastic service.

I Came into public storage this afternoon and was helped by Zoe. She was very informative and pleasant to Converse with. If you have business with Public Storage I’d recommend her to accommodate your needs.

Helen was extremely informative and friendly. Answered all of my questions!

Helen at Public storage Edina, Mn is kind, attentive to my needs and always willing to help the best way she could! This is my second time using a storage unit at this building, the service is excellent! I strongly recommend it!

Despite some challenges with a storage neighbor, Helen, the manager was wonderful. She was super diligent in attempting to resolve issues, and she was always calm and pleasant.

Moving out has been a nightmare. You have to check with the property manager and you can never find someone at either Edina site. I tried canceling online and that didn't work. The website and the chat function are pretty useless. I rented at a PS in another city and had great experience. I won't use them in the future.

Helen's service is outstanding. If you are looking for a unit in Edina, go to THIS Public Storage location (not the other one, based on my experience). Thank you, Helena, for your help today.

Hellen is the best!

Helen is the best!!! Always pleasant and patient. She really goes the extra mile.