Public Storage Self-Storage Units at 1404 E Big Beaver Road, Troy, MI

Great and inexpensive storage . Great staff. A must rent here.

Teri was most helpful in the checkin process. Very courteous and professional

Teri was very helpful!!

My Experience at Public Storage could have not gone better here dealing with Teri she made the whole purchase effortless and affordable. Thank you!

Terri did a great job ! Good service and good smile !😘

Teri was amazing with helping me choose a storage unit. I definitely recommend this location.

Teri was very instrumental in helping me resolve a matter at your facility. She was pleasant and informative. I enjoyed her customer service. It was a pleasure doing business with her.

Ms. Teri & Ms. Simone on Chicago helped me choose the right size storage. Team work made my dream work! Thank you both.

Teri was fantastic, very helpful and extremely nice!

Teri has given excellent service been very helpful and would recommend to my friends.

Teri was wonderful and pleasant.

How do they get a 4.7 rating!! $1 for the first month is actually $50+tax for lock $19/$1 first month and $30 admin fees THEN after a few months they can raise the rate to whatever they want based on section 2 paragraph 2 of the scam contract!where they can raise your rent without notice. Mine jumped from $27 to $46. Stay clear from this scam of a company!!!

I have been with Public Storage (at various locations) for quite a few years now, and while most of the people that work there are nice, Teri at this location is super helpful and friendly, and is guaranteed to put a smile on your face. She had answers to every question I had, and suggestions for how to make things better. Thank you Teri!

She very helpful and very kind and good customer services.

Very efficient and effective service. The clerk, Teri, was congenial, courteous and a pleasure to work with. Definitely a 5 star experience!

I was a new client at the Public Storage on Big Beaver in Troy, where I had met Teri. She was extremely nice and helpful! I had a very pleasant experience with her. She was very helpful and understanding of my concerns. If you need good storage and excellent, convenient service, I highly recommend specifically asking for Teri.”

These guys are such a cheat. They made me pay $20 extra dollars to use their lock when they promised that I can return that lock and get back my money. But, when I arrived at the unit, I saw that I have to use that lock they provided to secure my unit. When I asked the manager for a discount, they refuted saying that I can't get a discount and I have to pay for it anyways. Frustrated with this experience. I will make sure none of my friends ever do business with these guys.

Teri has been a great help for me. Very good with explaining everything and helping me understand what I need to take care of. Very respectful and professional. Thank you

I changed my review do to Teri did take care of the paperwork I needed. She also stated that she contacted her DM about my issue to get resolve.

The public storage on Big Beaver is conveniently located. I’ve needed assistance from the office on a few occasions. Teri has been extremely helpful in responding to my requests!

This facility is absolutely the best! It is clean, easy to access, and has great hours. I had several phone calls with Teri (I hope I spelled that right) before we reserved our space. I had a lot of questions (some were dumb ones lol) and she was helpful and kind and patient, and we even shared a few giggles. On the day of move in, Teri was there, as well as Rochelle, and they were both great! Finished everything up in no time! Highly recommend!!

Teri and Nichole were so kind and helpful to me today AND they answered the phones for multiple calls which ALWAYS a win! I have been a customer for years and Teri is always top notch!

Terry was very helpful to fix my issue quickly. Great customer service!

Teri and Nicole gave me perfect customer service.

Great storage facility. The lady in the front desk (Teri) was wonderful!

Teri was great!!!:) Very friendly & helpful. Enjoyable working with her. Thank you, Teri.

Terry is awesome and really helped with our company moving from one unit to another! Thank you!!!

Teri is a very good person and has helped me out with a situation. She has good customer service and very patience.

Service with Teri was excellent, very helpful, and needed more employees like her.

Worst customer service. Go somewhere else.

Special Thanks to Terry! :)

I first came to this exact place during Covid and only paid less than 30.00 a month and now it appears to increase each month. I’ll pay 50.00 one month and the next I’ll pay 80 and up for a small cubicle that doesn’t come with anything special. Don’t think about asking for grace , they’ll deny you within a second. Overall , I think it’s decent . But the price increases are crazier than rent these days . At least your landlord will give you a why and time.

Thank you Teri for assisting and explaining about all the rental details and procedures. Price is affordable and location is well maintained. Good option.

New Update: Unfortunately I have to drop my rating as low as it goes. My family decided to keep using PS Troy after I moved out and now also have had poor experiences and while the manager worked with them to drop rates for a loyal customer, one month later corporate made sure to significantly raise future rates. Again these are REIT properties and can raise rates at will without any oversight. So disappointed. Facility is clean but still no working unit alarms even though PS claims they do and YOU pay for it. Update: I have moved out of this location as prices were being increased so heavily that storing no longer feasible. There is NO loyalty what so ever to customers. They claim that prices go up when market changes. This is dishonest because they don’t ever reduce your rates when the markets are down. Just greed and again no loyalty. These are REIT properties so no real great laws to protect tenants because they are investment properties. Original review: I have been using this location for years and the local managers are great and friendly. This 2 star is for the facilities and the regional management. One example is the main sliding door to the climate controlled building has been broken for over 6 months without any sign of repair. We are now in below 0 temperatures. My rates have raised at least once and sometimes twice yearly and they are adding a new climate controlled building yet no funds to fix the current building. Having a hard time believing the new building can be any better maintained when the local managers get blocked by the regional and corporate management teams. Started great but been going downhill for the last 5 years.

I have been very pleased with all my experience with Public Storage in Big Beaver. I moved in today and Wilbur walked me through how their system works. He’s very helpful, friendly and always have a nice smile. He made me feel comfortable right away. I will always recommend Public Storage for storing your belongings because of their good price, professional and friendly staff and their system is triple safe. Keep up the good work😃

Teri is the friendliest property manager I have ever came across. She always has a smile and works to resolve all issues. She is one of the reasons I keep my stuff here! As for this place the place is kept clean and well lit with the gate always in working order.

Teri was a great help. Thank you!

We had a climate controlled unit for 17 years and today we moved out. We can tell you that in 17 years our unit was always clean, our items safe and the staff attentive and helpful. Terri was wonderful helping us to close our unit and close out our account. There are now other facilities with climate controlled units closer to where we live but we stayed in this facility because of the high standards of customer service we always received. Thanks for keeping our stuff safe and clean all these years.

Great Help with an inquiry. I loved the way Terri listened, accessed my account, and provided a resolution immediately. She was polite in her greeting, assistance and ended the call making sure she addressed my need and any other concerns with a smile in her voice.

I want to thank Teri for the help she gave me.

I worked with Terry today. She was friendly, helpful, and took wonderful care of me.

I did the process online and upon arrival realized I needed a larger unit, Terry was fantastic she went above and beyond for me and I truly can’t thank her enough.

It is fine , I rented a unit but did not receive an access code on time on the day of my reservation. I was there by 8:15am and still did not have access code - need to improve your system for this. I had called in advance to inquire days before. I called the 800 “support” line the day of my reservation, and they couldn’t provide the code, when they should have per the property manager. Also , they need to adjust their hours to meet customer needs - if the units are open 6am-9pm, personnel should accompany these hours. The units need to stay open until at least midnight too if not 24 hours. Property Manager, Terri was helpful and did provide some good tips.

Teri was the best. She was very helpful and patient with all the questions I asked.

Great location, Teri was super helpful solving an administrative issue, she really went the extra mile, thank you!

Very appreciative to Teri for her help with my storage unit when I was running into issues, she was very helpful and understanding.

Teri, was for helpful in getting me setup when having a little bit of trouble with the online rental

Teri was very helpful with answering all my questions and patient she’s good at her job and with people.

The facility was very nice and clean. I love the way its laid out and how easy it was to get the storage unit. Teri was super helpful and ensured I got the exact unit that would be perfect for my needs. She was also a delight to deal with as she is very nice.

Teri greeted me with a smile and the entire experience was much easier than expected thanks to her help