Public Storage Self-Storage Units at 24200 Telegraph Road, Southfield, MI

Malcolm was very helpful!

Kp was very helpful

If I could give this place -0 I would. I've gave decent review at first from empathy towards a store clerk. BUT THE TRUTH IS MY STORAGE UNIT WAS BROKEN INTO JUNE 2025!!!! AND PERSONAL ITEMS ARE GONE I'M DEALING WITH ACTIVE CASE RIGHT NOW. ONLY TWO PEOPLE HAD/ HAVE ACCESS TO THIS STORAGE AND THAT'S THE STORAGE UNIT EMPLOYEE AND MYSELF.the officer informed me that this storage unit is known for break in!!. I'm writing this review not only because I'm upset but to say if you have to come to this unit any unit I advised everyone please check on your items. As much as you can and please take lots of pictures and have insurance.

Samantha (the front desk lady) is literally the best! She went above and beyond to help me with any issues that I had with my storage! This is by far the best location in Michigan!

Sam was great

Sam and Addison was wonderful in Aussie tea with our needs great job

Jessica the DM called and fixed everything! Thanks Jessica

Malcolm is a property manager and very helpful!

This place was straight there bathrooms are barely open for customers which is crazy we had a storage here for 2years . No other complaints

Malcolm was very helpful

Malcom Gave me 5 Star service was very helpful!

Well experienced great manager Excellent personality 👍

Malcolm is a great property manager with a excellent memory

Property Manager Malcom was very patience with me. Great customer service. Really appreciate his patience .

Only giving five stars because. I walking in with no experience of how things work. Starting with the elevator 😂 it was so hard to get to my floors anyway Malcolm helped out and also got me a new lock because mine didn’t work. Very helpful. And Patient & Kind. Thanks again Malcolm .

Malcolm is a good person, very detailed on what i’m getting myself into. helped me with everything .

Customer service was excellent. Malcom was very helpful and made everything easy and simple. Great location

Service was excellent a young man by the name of Malcom really helped he provides great customer service with a smile

Everything was handled wonderfully. A courteous, professional, and easy process to rent the space and load my property into it.

I just wanted to thank Malcolm for his hospitality and generosity. He was helpful, respectful and very professional. Great job. Thanks Malcolm.

Very good customer service, Clean storage im a satisfied customer.

For my first time storage it was LITERALLY easy as expected!! Bro Malcom who worked there helped me swap my lock that didn’t fit! Thank you!!

Once again, the manager at this location was very helpful. I needed some information from the other nearby location a while ago and I have to give kudos to Mr. Malcolm. I told him I would leave a review because good customer service is hard to find. I appreciate his patience!

Malcolm assisted me when I was in desperate need. He was attentive, and kind. I was able to get the right storage unit for my items with ease. I would recommend all to ask for Malcolm.

Malcom really helped us out and made it convenient for us when our lock to our storage unit wasn’t the correct size. I appreciate the professionalism and speedy response!

I would never recommend this place.i been calling since 8am they didn't want to answer the phone.i wasted my gas getting up there and the access code they gave me was wrong.i been calling the office manager for about 5 hours.and they suppose to be on at 6am.i will stick with u-haul from now on.

I am so upset! This place is dirty. For 100.00 a month they do not have a bathroom they are locked and out of order or carts to move items. I had to wait 20 mins for a cart. Refer to the pictures. This place has not had carts in 6 months. You should be ashamed. I will never store here again. Come on 100.00 a month no carts no bathroom. I will be calling OSHA as well. You will be investigated. The customer service is good but the way you treat your staff as a corporate office is deplorable. You put them in shitty establishments and expect your staff to be cheery. Sounds like your leadership needs to be observed and some of you reprimanded.

It was one of the simplest processes, renting a space, everything went smooth and I highly recommend this place

Malcolm X is an exceptionally kind individual who assisted me in comprehending the storage process. I am grateful for his honesty and patience. If you are seeking storage solutions, I highly recommend contacting this location. They are very welcoming individuals. God bless.

My experience at Public Storage has been great! Malcolm has always been very helpful and friendly any time I’m there. He goes above and beyond and is very professional.

I'm very satisfied with the purchase of our storage unit. The facilities is secure, gated with cameras and customer only access but the best part is the excellent white glove service given by Malcolm.

very clean, the property manager is very respectful and i’m overall satisfied.

I had pick my other email to make an update with a new review because I have more information. If you rent a storage unit here, please think otherwise. The insurance plan is a scam. They take a depreciation percent off the items you own after they previously say that they'll pay full price of the product if you show the receipt. The detective said the videos of the place weren't in good positions so they can't see who took my things but my storage space was 1 spot directly left of the elevators and that area was always well lit. Since my lock was never tampered with I know the people who stole from me had equipment to take off the bolts, and they went through all of my things (because I'm still noticing things are gone) . So these people had time to go through all of my things, so you're telling me no inside cameras saw them take a whole 200qt bin and a red michigan dolly? Just upsetting overall

Helpful staffing

I had an excellent experience with Malcolm! From the moment I walked in, he provided outstanding customer service, going above and beyond to make the process smooth and stress-free. Malcolm answered all my questions thoroughly and ensured I understood everything about the rental options and terms. He was patient, professional, and friendly throughout the entire experience. It’s clear that he genuinely cared about helping me find the right solution for my needs. If you’re looking for exceptional service and expertise, Malcolm is the person to see! Highly recommend!

Malcolm is a great property manager!

Malcolm at the 24200 Telegraph location was very kind and helpful

“I had a fantastic experience with Malcolm at Public Storage! He was incredibly professional, knowledgeable, and went above and beyond to help me find the right storage solution. From answering all my questions to ensuring I felt confident with my choice, Malcolm made the entire process smooth and stress-free. His friendly demeanor and willingness to assist truly set him apart. I highly recommend Malcolm and this Public Storage location for anyone looking for excellent service and a seamless storage experience!” Thank you Malcolm

My unit was robbed from this location police are saying the cameras aren't in a good spot to identify the people. Public storage over charged me for it being broken into and then raised my rate hopefully it's the last month for me here .. this location nothing is safe , nothing is watched ..I wasn't alerted when my things were take so I feel like one of the workers were in on it .. I'm really disappointed and I can't be there anymore .. 1 of the elevators never works and it's always dirty. Multiple people had been robbed as well so I know someone is dirty

I really like the storage unit a guy named Malcolm help me through the process. I been here for a few months really thinking about transferring into a bigger storage unit! Malcolm help me with any questions I had . Thank you so much for your help kindness. 😊

Malcolm and Guillermo was the greatest they help me with my storage they made sure it was secured and locked. Thanks again guys

Malcolm was very professional and helpful thank you

Since Malcolm has taken over this place is so much better. It’s like night and day. He is so amazing and resolved all the issues the prior manager never cleared up for me. I had no clue my exp at this location could be so amazing. I used to hate it here but now that’s not the case

The building is very clean and secure. The service is excellent and kudos to the manager named Malcolm who has assisted me many times so that as a Senior Citizen I could make payment and access my storage unit adequately. He guided me through online payment etc. He is a great representative for Public Storage and the individual stellar quality of staff excellence! Thank YOU Malcolm!

Jessica and Danielle helped me take care of a matter a family member's unit. They are professional, kind, and give you top tier customer service. Thank you!

A couple of weeks ago I was at the Southfield location (24200 Telegraph) and was having trouble with the elevator. For whatever reason the code that I had was not working. Malcom was making his rounds and asked what the problem was, he tried the code I had and saw that it did not work. He then verified my identity, went to the office to check it out come to find out, I had the wrong code. He was very polite and respectful. I greatly appreciated his help.

Malcolm was very helpful he help us sit the elevator in lead us through

Malcolm was very helpful & nice he help me with the elevator

Malcolm gave great service very helpful thank u

My husband I and searched a few places in the area and we landed here. Malcolm was helpful and pleasant even when we had a lot of questions. It’s not easy giving a new place your money blindly and I appreciate his patience.

I’m leaving a 5 start review for the manager on site , Malcolm! Was very helpful to my issue. If only all public storage employees can have his work ethic.

After moving in Malcolm called me to welcome me and to check to see if I had any questions or concerns which was very nice of him

Julia and keneisha , Malcolm are great property managers Malcolm show me my unit keneisha help with rental agreement and Julia went over rental agreement with me they're awesome

Please runnn to another facility, this facility is dirty, the owner doesn’t follow up calls for maintenance, the key pad and app barely works, crackheads hangout in the back often smoking dope, hopefully they don’t rob you when you arrive, as they like to smoke in the bushes right behind the parking spaces. Lock your doors! The owner tried conning me out of 110 dollars for a Unit I moved out of the day before the first, and refused to answer my calls. 5 days later I got a phone call saying I owe 110 dollars for moving out on the first? He thinks I’m gonna pay 110 for one day? 😂😂😂 I made them aware I have video evidence and pictures time and date stamped for the 31st and didn’t give me the option of providing proof after it took us an hour to access the building to get my things due to the app not working as usual. Thank goodness my sister has a unit there. I even asked them to review camera footage and they replied no! Guess what you’ll never get that 110 dollars you fn clown🤡 I would look at a better storage that’s maintained better and cleaner as my supposedly climate controlled storage had plenty of bugs in my belongings after I got them home I had the pleasure of leaving my things outside for hours to see if more roaches 🪳 would crawl out! The owner is a thief a liar and a crook! If I could give no stars If I could! It’s always trash everywhere in this place inside & outside of it! My sister has complained every since she moved here and will also be moving out soon as well. Believe the other reviews the owner and management is trash, the owner is a thief and a liar. Do not trust these people. Go elsewhere.

If I could leave 0 stars I would… I called a 8:50 AM, got my unit. They sent me to the third level, no even a single light on, I couldn’t walk because of how dark it was the third floor, I called and they said they were going to contact the manager, an hour pass by nothing. I had to get all my stuff back to the truck and cancel it, and when I did they still charged me $30 as an administration fee non refundable but I couldn’t even use the unit. There was dirty socks in the elevator, my fear was to have someone living in the 3rd floor with all the lights off. I took this photo with flash you can see how dark it was.

I had a great experience with Malcom, he was very thorough with the rental process and made sure I understood. He was very nice throughout the whole process.

Nice place 👌 clean inside and out friendly employees

Julia helped me get my gate code

It worked for what I needed but don't think I'd use them ever again. They charged $20+ for a lock that will fit nothing else. But your stuff will be secure because you need your code to get up in the elevator and in the gate and out the gate... also way too expensive

Robert was very pleasant ,helpful and made sure I got into the right space... thank you

Extremely poor service, have the unit for almost 4 months now and only had access 3x due codes not working or construction. Incurred so many cost from moving company and only thing Public Storage does is offer fee after fee. Take some valuable advice and take your business elsewhere. I have seen several employees leave since dealing with this problem. Wish someone would have warned me.

Paid for storage and can't even get in my unit cause of their error

Elevators out of date needs some updates all around

Douglas is the nicest property manager at any Public Storage I've been to! He goes above and beyond to help his customers out. Always friendly and has a smile! Definitely get a storage unit here if you are looking!

Douglass building manager was very helpful! He was kind & Thoughtful

Douglas was extremely helpful and very knowledgeable. He has a very good work ethic and he was interested in helping out with whatever I needed. I had a great experience at this location, much better experience than what I've had at other locations.

Do not store your valuables here. They claim to be a safe and secure facility, but they are not. Last year my storage unit was broken into and most of my valuable and irreplaceable items were stolen. Security cameras didn't catch anything and the managers in the office basically told me tough luck. I complained to corporate, but they were no help either. The police think it was an inside job since multiple units were broken into under so-called surveillance. I never got any of my items back and because of this I will never store anything at this place or do business with them ever again. There are better places to store your items and much cheaper than this place.

Mr. Doug thank you for understanding my situation and being very polite and professional keeping me notified of the status of my unit. Thank you again P.S. Need more of you in the world

This place is very clean and well lit. Douglas is a very positive can do guy, very helpful. Thx!

The employees stole my tv stove and ac out my unit and broke my dishes

Douglas is very helpful and so kind! He is so prompt and willing to assist in anyway. Great customer service! We highly recommend this location!!!

Douglas is very helpful and is a very nice guy

Douglas was very nice and helpful, awesome experience !

This is my 2nd time renting from public storage but my 1st time renting at the 24200 telegraph rd location. Initially I was very concerned with organization and customer service but soon after meeting Douglas surprised me. He was so pleasant and kind. After it was all said and done, his efficacy made a world of difference.

Douglas was such an incredible help when I was having issues with my lock that brought for my storage unit.

Douglas has been the most pleasant and patient with assisting me during my time renting storage unit. Really appreciate the great customer service

Douglas was so wonderful and patient with me. He went over and beyond for me. Thanks Douglas

Douglass was a cool guy that helped me out with my questions

Great storage facility!! Public Storage personnel Doug always displays prompt and courteous service. It’s very reassuring knowing that people who care are onsite ready to provide assistance.

Douglas was very helpful!!!! Helped me out every step of the way he was very informative and helped me out with my storage!!!

Douglas is awesome above and beyond helpful

Douglas is Amazing, he has exceptional Customer Service.

Douglass was great help and extremely friendly

Douglas was great he helped my family and I with our unit and answered every question we had and was very informative

Purchased a storage unit and Douglas was an amazing help and great customer service. highly recommend and if you want great help as for Douglas

Douglas did a great job helping us out today. Great customer service and extremely friendly.

Douglas is the new property manager & I have been performing a huge HVAC project this week & have noticed the professionalism. & attentiveness he has towards this property. He has been asking questions on how he can better maintain his clients heating and cooling needs at a conditioned storage building to prevent downtime. I’m not seeing much of this work ethic as of lately and felt the need to voice the positive I have seen from Douglas.

DOUGLASS WAS THE BEST 100/10 customer service real warm hearted guy I ever meet in my life

Douglas is a great help & a staple in customer service.

Robert was great

Douglas at this property is wonderful!!!!

Recent property improvements. I like the touchless entry app

Douglas was the best, so helpful. I thank God for.people like him. Thanks. Oh that’s cool.

Forget the rest come to the best and public storage is the best. Not only their facilities are always clean their employees are amazing. I just dealt with the location on telegraph in Southfield which is near my job (Doug) was very helpful he went above and beyond to help me out, And while I was there another gentleman approached to help me aswell and he was Hands-On come to find out it was the district manager name (WAYNE) I could not believe a district manager was so involved and so helpful I highly recommend public storage. You guys rock

Everyone I came in contact with at Public storage was Awesome especially Myrline who assisted me in the end . Thanks so much

I had the best experience at this storage unit Myrline was very polite, helpful and quick and made my process very easy.....

Myrline was very helpful. She took me around and showed me multiple sized units. She even showed me how to save money on my unit. Thanks for everything!! Service with a smile

I needed to take a look at the potential space I was looking to rent before completing the paperwork. Douglas, who works there, was very helpful and was able to answer all the questions I had. I just booked the site.

Wish it had a negativTerrible place to rent infested with mice and roaches. DO NOT RENT HERE!!! Wished Id never put my and my daughter(16 months) stuff in there.. Everything was ruined.

Wayne did a wonderful job. Great customer service .

Denise…she’s the worst she doesn’t know how to do her job ,she’s rude and disrespectful..she uses profanity while working…you can tell these jobs just hiring anyone to fulfill the needs I’m so happy I found a better unit..

Former storage Denise was great

I had the 7.5 x 10’ storage unit for about 6 months when the price went up by $30 a month. I was notified by postcard. I was also forced to pay for their lock after telling them I already had one, from another PS facility. The lock was placed inside my storage unit and they refused to let me return it. Refused. Also, be careful about them charging you for insurance, if you have renter’s or homeowner’s insurance you’re probably already covered.

Very friendly staff. Denise is great!

Was very pleased at the service these ladies were pleasant ....great pair!!

Update!!!::: I posted this review originally around June 2021! Since then have had the WORST experience ever! DO NOT STORE YOUR ITEMS AT THIS STORAGE FACILITY!!!!!!! ((Have had my storage unit since 2019, have literally had no problems since becoming a customer! Convenient hours and accessible storage. I'm not sure what else I could ask for! And I've always had great customer service interactions with the staff.)) I opened my storage unit Feb 2019. For the most part, I had no complaints. Sometimes I’d go in and the building would be sweltering hot because of the heat in summer, and sometimes it’d be as cold outside during the winter… but I’ve worked in offices and I know switching the heating/cooling tend to be delayed. The elevator would break down but it’d usually be back up within a couple days. HOWEVER, my doors pulley system broke almost soon after posting my original review in July 2021. I called countless times and left too many voicemails about it and would never get a call back and I never got through to anyone. Because of my door, I also couldn’t securely lock my items. And I also couldn’t move my items because of the quantity of the things I’d been storing and the door would immediately fall back down if trying to prop it up. I’m not sure the weight of the door but it’s extremely heavy when not being operated by its pulley system. I finally called corporate and filed a complaint the beginning of October! When I tell you, I received a call back within days! I received a voicemail and they confirmed via voicemail that my door couldn’t be locked and/or lifted sufficiently and a work order would be put in immediately. November 4, I came to check on my items and everything I’d been storing since Feb 2019 was stolen. There wasn’t a crumb, a pen, NOTHING! Nothing! I’d had all my items organized on racks and even the racks were gone! It looks as if the employees themselves stole my items after they confirmed my door couldn’t be locked because the floor of my unit was even swept!!!! AND there is no cameras on the property. Thousands of dollars of materials and items gone! When I told Southfield police, they told me they get about 8 reports per 8 hour shift of Public Storage units being robbed!!!!! I pray no one has to go through this experience! PLEASE PLEASE PLEASE DO NOT STORE YOUR ITEMS HERE OR AT ANY PUBLIC STORAGE!!! Has been the most devastating experience of my life. Then when I tried to closed the account, they said they had to have manager approval. I heard nothing, then called back a few days later, and then they complained about the door not being broken like that originally! OMG! Months later, they are trying to send this account to collections!!! Do not store your items here, save yourself the hassle!

This place was grest when I moved my stuff in. But the price went up twice in a little over a year. Its almost twice as much as I started at origionally. The main complaint and the only complaint.