Andrea is fantastic so helpful!! She went above and beyond to help me secure my unit and feel welcome. I would recommend this place just for her.
Nice staff
Affordable( much appreciated)
Only thing I don’t care for is the garage to load and unload. It’s only room for two cars to pull in. And a couple more carts to transport stuff would be good as well three carts is just not enough, building and bathroom is always clean. Ann at the front desk was nice .
Andrea was very helpful and nice! I appreciate her assistance.
Thank you for being on site! This helped further assist with sizing for my items. That is hard to find these days.
The front counter lady named Annie was fast freindly and put a smile on my face. She did a great job.
Second time renting storage space here. Cheikh was very helpful and professional. Give him raise. 😊 Thanks
Andrea went over and beyond for me, I appreciate her! Thank you!
Anne was a delight she was very great especially with her customer service. I would definitely recommend Public storage!
She even ran up some stairs because I for got something!
Andrea was very helpful and definitely provided 5star service. First time renting a storage unit and she made it extremely easy. Lucky I found this place.
Andrea Was very Kind and helped me quickly. With getting a storage for my move
Fast east processing very simple
Annie was amazing thank you for the help
Annie was such a great help love the great customer service
Annie was amazing and provided an amazing first experience for renting a storage unit. She’s the bomb 😀
Andrea was wonderful, and had great customer service! She was very helpful when we ran into a struggle as well
Chris was great! He helped switch out my unit with no problem !
I had to wait at the counter for a few minutes before someone came to the office to assist me, but once Chris got there he was helpful and accommodating.
Annie was exceptionally kind and helpful!
Annie was extremely helpful in my rental. Great employee.
chris did an awesome job!! gave me and my husband at giving me and husband a tour and all the information
Checking in with Annie was a breeze. I was given clear instructions & able to find the unit I reserved. Clean facility.
Chris was amazing guy even walk me to the back to explain which way is easiest to my Storage
I was angry because messages were unclear as to whether my payment had gone through. I was told I had to pay in person even though I don't live in Grand Rapids. I sent my cousin in to make the payment and the account t was current. I called to sort it out and spoke to Chris. I was annoyed and let him know. He was 100% professional and helpful, never letting himself react to my anger. I know that's hard to do, but he was great. Sorted it all out for me. Thanks, Chris!
Annie was super helpful getting my partner and I set up with our first storage unit. Lovely experience!
Excellent service from Chris!!!!!
Annie was helpful, kind, and supportive!
Annie was very helpful and kind!
Annie had great customer service make sure I was all good with everything and helped make my move-out process easier.
Quick easy honest service. Staff on site! Annie was extremely helpful and on site after a huge snowstorm with subzero windchills. Exceeded my expectations.
I had a great experience at the 29th St. location Annie, who was a trainer at the time did an excellent job at helping me understand The process and everything I had to do for an efficient auction purchase
Lady name Anne a public storage on 29th st she very layed back and friendly she has patients for being a trainee
I went in the other day to finish my online sign up and Chris was great. He answered my questions and was very knowledgeable and proactive. Got a quick tour and chat, he made my first time using a storage unit easy.
Beth was very helpful and made my trip easy and fast
Fantastic service great representative Kristi’s did an excellent job
Great job happy to have won an auction here thanks again
Chris was very good on communication and assisting me today.
Beth was very helpful. Amazing customer service!
Beth was very patient and helpful.
My experience working with Beth was great! Thank you Public Storage!
Our first day renting a storage unit was eventful to say the least; however, Chris in the office was extremely helpful. Even before official office hours, he was assisting another person and myself. Chris went above and beyond providing customer service, which is rare to find, but highly appreciated.
Chris was great! His service was wonderful, and he was very helpful with my questions.
Service was a breeze. Chris walked me through everything and got me right.
Sheikh was great. Lots of help!
Trenesha was very knowledgeable and AAMAZING!!!
Trenesha was awesome to work with. Highly recommended
Trenesha great job awesome problem solver 🔥🔥🔥🔥🔥
Trenesha has a great demeanor and displayed a wonderful spirit of helpfulness.
Trenesha was very helpful and professional. She answered all my questions.
Trenesha was a blessing.
She was kind, knowledgeable, and extremely helpful. She was also very timely. I pray that you guys take very good care of her. Very happy customers.
Great service, thank you to Chris for saving the day!
Christian
LaQuanda Jackson's customer service was truly impeccable, the kind that sets the gold standard. Every interaction reflected professionalism, empathy, and skill. She should be training others, and whoever hired her deserves a gold star for recognizing such exceptional talent.
Chris was an excellent help.
Super dope and professional 😎. Need more customer service representatives like her.
Trenisha was absolutely amazing!! Super helpful and very nice and professional. Thank you so much for being so kind and helpful
Have been here a couple months and had a stain issue inside my unit. Trenesha at the front was super friendly and helped me out. Awesome customer service!
I inquired about renting a unit. Rachel was very knowledgeable, nice, and helpful.
Great customer service from Rachel! She is extremely helpful and kind. Facility is clean, safe and climate controlled.
Rachel gave me the best service
Rachael was Awesome helping close out my account very friendly beautiful smile, what you want to see from customer service.
Great experience dealing with Beth, thanks again!
First time using a storage unit and the customer service representative Chris was super helpful and knowledgeable! He made the process smooth and simple! Definitely go see Chris for all your storage needs!
Beth was very helpful and friendly.
I don't recall his name (Chad, Brad?) But he was very helpful. We were there just as he was closing the office and he stayed and helped us with the issue we had. Friendly and helpful.
Quick and easy. Awesome interacting with Chris.
Excellent, always very helpful and kind.
Ashleigh is awesome! She was super helpful in re-accessing my storage unit and getting me through to pay! Much appreciated! Great employee!
We’ve been very happy with this storage facility. I had to stop in and ask some questions. Ashleigh was very helpful and walked me through some options.
I appreciate the polite and helpful assistance. Always good interactions with staff!
Ashleigh is awesome! REALLY went above and beyond to help us out
Ashleigh was a very big help for me! She made everything smooth & simple I appreciate her help a lot.❤️
Ashleigh Was an absolute pleasure to work with she made it so easy for me that I felt like we are long lost kindred spirits. ❤️. My storage needs were really stressful to me and that beautiful young lady made it stress free and easy peasy lemon squeezy. If she is half as beautiful as she seems to be in her soul and voice we may just have the next miss universe on our hands!! Thank you Ashleigh and thank you Pubic Storage!!’
Ashley did a great job at showing me my unit
Ashleigh was great to work with. The facility is clean and secure. The loading bay for the indoor storage units can be a little tight space wise, particularly if there are multiple vehicles or a moving truck. I don't share this as a negative, just something to be aware of, especially in inclement weather.
Highly recommend this storage company. Ashley was super helpful with helping me vacate my storage unit, and the staff were always willing to work with me.
GREAT CUSTOMER SERVICE
PLACE IS ALWAYS CLEAN!
Ashleigh is the absolute BEST to work with! She takes her time and makes sure you're comfortable with your unit and know all the facts you need! Would definitely recommend her and this facility!
Ashleigh was extremely helpful! Give that girl a raise!
Ashleigh was wonderful! So helpful and knowledgeable, great experience!
Ashleigh was amazing to work with! Highly recommend!
Great storage facility! The premises are clean, secure, and well-run. The price was fair and mobile access to open the door was easy to use.
Cammie and Ashley have been wonderful to work with!! I decided to switch to a storage unit on a different floor and Cammie was very accommodating. Ran into an issue with my storage unit lock and I have no doubt Cammie and Ashley will diligently followup to ensure that be addressed promptly. Keep up the great work!!
They are a good company I recommend.
I’d like to thank Cammie for helping make, my account upgrade and my throughout whole experience amazing. Thank you so much Cammie she has helped me make my storage experience a 5 star.
As soon as I walked in, Cammie greeted me and got right to business. She made sure I knew about all the promotions and helped me navigate the process. I really enjoyed working with her. I'm a stickler for good customer service, and she delivered.
Cammie is the greatest. Great customer service and she deserves a raise. Enjoy doing business with her and always pleasant
Great Storage and very satisfied! Clean, organized and well kept and very kind staff and Camie is very kind and someone who work with you
Cammy is by far the great office personnel you have working for you. She is truly a delightful woman. Hard working and even willing to help if she is able to.
Thanks cammy!!!
Cammy is a great worker. Every time my wife and I come in she goes out of her way to say hi and checks to see how we're doing. She's a great asset to your team!!!!
I am currently in the process of moving, unfortunately I will be downsizing. So I have been shopping storage facilities. I have been unimpressed with quite a few properties I have visited. Until I came to Public Storage on Breton & 29th!! The location seems safer than any other I’ve seen along with being cleaner than the rest! To top it off the property manager Ashton was just GREAT! She was super helpful and knowledgeable of the area & property. Since I don’t have a set date in mind she was able to give me some suggestions on going about reserving a unit and informed me of an easy way to rent without having to make another trip to the office by using their erental option. Loved this since I will be busy, being able to rent a unit while at home is awesome!
They got what I needed for the right size plastic bed cover for anti-bedbugs:)
This storage facility is great! Recently moved out to the area and was stressed about where I wanted to rent from. I wanted a unit that I felt comfortable with and was closer to my apartment. I felt like I hit the jackpot with Simply Self Storage! The grounds look really nice! Ashton was awesome and super helpful!
Great facility! Great and Phenomenal workers. People will get great service here!
I had to find a different storage facility to rent from as mine was getting too expensive. Ashton was extremely helpful with finding something I could afford & made the process seamless :)) I was left with peace of mind with the thought of storing my belongings here!
Great location & customer service! Ashton and Terry were very knowledgeable and helpful!
Ticked all the boxes for me. I plan to recommend this place to anyone searching for a place to store their belongings.
Such a great facility! Management Ashton and Terry were pleasant and extremely helpful. Highly recommend
Great experience. Very helpful staff
Location is very convenient, and Ashton was super helpful with finding a unit within my budget! Highly recommended
Recently found myself in a housing bind and needed storage for a decent price. Ashton was super kind, extremely helpful & understanding with finding something within my budget. The property was great too! I have yet to set up a move in but if you’re looking I definitely would suggest this place!
I began renting in early December. I was not familiar with the process, but I was lucky enough to meet Terry at Breton &28th st. Grand Rapids. He calm my nervousness, assured me that this was the size I needed, which it was. His kindness, gentle approach, his patience in answering all my questions was over and above!! I so much appreciated working with Terry. I came back today and rented another unit for some additional items to be stored. I would recommend this facility highly for anyone that needs this type of service. They are a five star in service & kindness!
Terry was great. I think we will be very happy with our unit as we move.
i had an amazing experience here. this is the first storage place i’ve been too and i don’t think it gets better than this. Tasha helped show me around the storage units, and answered any question i asked about payments and what not! She is so kind! im glad i had her help me through the process!
Beautiful location and great service! Thank you Tasha!
Trell at the kentwood branch was awsome and great help really affordable and helpful
Definitely the best storage unit in Grand Rapids! Terry, the manager, was excellent!
Terry was awesome! He answered every question and was very thorough. We felt very comfortable and facility was super clean. Will refer everyone to Terry!
Terry did a great job! I am satisfied and would recommend this place to anyone.
Terry was very helpful! Nice facility
Jen is absolutely amazing. She gave us a tour so we could see exactly how much room we were reserving. She was so great with my kids lol. Definitely a 5 star storage company with her on the team !
Thank you Jenn for your assistance!
Very clean units!! Staff is super friendly and personable. Very helpful and knowledgeable would definitely recommend them for all your storage needs.
What a helpful, friendly staff! They went above and beyond to assist me.
Very friendly staff ..clean well secured units.vwry happy so far.
I rented a storage unit a few days ago. The staff were super friendly and were happy to show me as many units as I wanted to see. Thank you Jennifer!
Great storage location - very clean and well maintained - great service from the staff….
Great customer service by Mrs Thompson
To whom it may concern, I had an awesome experience with your employees Jenn & Terry at the Grand Rapids Michigan store. I was trying to set up my account while I was in the store making a payment. I’ve been a customer since 2006, & I’ve connected with every employee you’ve had here taking my monthly payment & periodically changing unit size. They were a big help in assisting me correctly register my info in your system. Thanks for awesome workers who were professional & concerned & made sure I got all the assistance I needed. Thank You Simly Storage
Simply the BEST!!! Terry and Jenn are awesome! Customer Service matters in todays world and they embrace all aspects of helping, supporting and making sure your needs are met. Highly recommend this location.
Jenn gave us a great experience and did everything in her power to make sure we did! Very happy we went here. Employees like Jenn are worth their weight in gold!
The staff is great and worked with me on a complicated move by making a few exceptions until I could move and claim storage unit. They put up with me calling them several different times with concerns I had. The storage unit was clean and I think they are very well insulated.
*SUPER* friendly & helpful staff, units in great shape, overall easily accessible. would definitely recommend to anyone looking for storage needs, and will keep in mind for my future needs!
Customer service was excellent and very helpful!! Would recommend to everyone😊😊😊😊!!!!!
I really enjoy Tasha here to help she's always here to help and always happy I love the great customer service she's great .
The storage unit are kept very clean and the customer service I received from Tosha was the best I have received from anyplace
Thanks for the wonderful service!