Public Storage Self-Storage Units at 808 Gleneagles Ct, Towson, MD

Upside down stacey ,one of the nicest people you’ll ever meet.Great lady ,Great energy and really personable.Thank you for everything be blessed.

Ms. Stacey is an amazing person. She has helped me for the past 2 years while I was in college and called me personally to tell me about my payments. She is so sweet and a great helper as well. She has definitely been apart of my journey through college and has continued to call even after graduation lol. Thank you so much 💕

Brandon was absolutely helpful and is an essential part of your team. You should be grateful to have someone so knowledgeable and personable on staff. Anything you can do to make his time with you more beneficial like a raise or bonus I think would go a long ways to show appreciation for his service.

Brandon was so helpful and patient from start to finish!

Brandon was super helpful and made the process very easy!

Stacey was amazing. Very friendly and helpful as always.

Stacy is wonderful, she is very nice, and very helpful. She knows how to deliver great customer service.

Stacey was great. Wonderful customer service. We needed a unit last minute because we had to leave our apartment and our new one wasn’t ready yet. The process was quick and easy.

Facility is clean. Stacey at the front desk is always friendly and helpful.

Property Manager Stacy was very knowledgeable, friendly and professional. She greeted us with a friendly smile and gave me all the information I needed. The facility was clean, much cleaner than the other places I visited. Location was good too. Saturday afternoon October 12, 2024.

Stacey made the process seamless and was extremely helpful. I appreciate her patience, suggestions & attention to detail.

Stacey was excellent. Very professional. Great storage and service.

Upside down Stacey shows great customer service and always greets you with a smile 👍🏾

I really appreciate Ms Stacy she was awesome n very helpful today…

Stacy the property manager was the BEST!! Made move in day a breeze with the comforts of home!!

Great layout. Stacy the manager was a great help! Unfortunately the price became a factor and we had to switch to another unit else where.

Stacey went above and Beyond to insure I got the right size space, will recommend to Friends

Manager was super friendly and very helpful! Facility was very clean. Will do business again in the future!

Would like to give a hug shoutout and appreciation to Ms Stacey, you are simply amazing and I would like to thank you for everything you do. 🤗

Stay was super clean! Easy move in and easy move out! Stacey is very helpful, I loved her! Thank you so much!

Stacey is the 👌 👍

Stacey is so great and she always on top of her job

Having fun doing.my job making customers smile and making their move in easy as possible..

Clean area, Stacy is a great manager

Great customer service. Stacy is the best

Stacey thank you so much for all of your help! My team is so appreciative for your support. I really feel comfortable knowing you are there for us and our inventory!

Stacey is great. I enjoy talking with her everytime I come to the storage.

Stacey is the best! She is amazing. Ever since I have got my storage unit, all the way up until now as I’m still paying, she has been awesome. She is kind, great communication, and never disappoints. She has great customer service skills!

Candice was great! Helped us find what we needed and was a joy to be around 10/10

Upside Down Stacey was a tremendous help to my brother and me.

Stacey is amazing! Kind, professional, & quick service.

Great service great experience

Staff are always friendly and willing to help, especially Stacey. I look forward to her reminder calls during the week.😊

Upside down Stacey is amazing at her job and needs to be recognized for such hard work and dedication to the company , she’s always up and about making sure the property is clean and not full of cobwebs , not to mention her amazing attitude towards the work she does and who she helps thank you for your hard work and dedication to your customers and your property

Stacey at the front desk was welcoming, walked me through all the steps to make move out an easy process. Unit was very clean and well kept

Nice clean facility. Stacy is efficient, friendly and knowledgeable.

Thank you upside down stacey your building is sparkling clean thank you great customer service.. thanks for showing me the correct size I needed

Rlinda was very sweet and friendly. She gave me excellent customer service over the phone to help find a viable solution to my problem of how to get a refund for the lock they provide and use my own when I cannot make their business hours because I work long hours. I am super grateful for her and Public Storage. Kayla was helpful in person as well at the Gleneagles Ct location. All around I recommmend Public Storage.

Stacie was very professional kind and accommodating She personally walked me to the 5×5 Unit I needed. She went over the hours, policy, terms and gave great customer service. Please make sure Stacie knows how awesome she is. She made my life so much easier. It took 20 mins tops. Tour and all. Stacie is an asset to Public Storage. Great customer service is rare these days. She went above and beyond. Thank you for you excellent service with a smile.

Stacey was helpful and awesome

Thank you to Upside down Stacey for all of her amazing customer service, knowledge and just warm welcoming spirit! Highly recommend this location for storage!

Beautiful location with great help from the Management (Ms.Stacey), I have recommended this location to my family multiple times

We love it here!! Stacey is always so welcoming and super helpful.

Love the cleanliness of this place and the price!!!

Stacey the property manager was very nice. She called me within minutes of my reservation. I returned her call and she was available immediately. She was very friendly while taking me to see the unit and setting up the account. Thank you Stacey for helping me and getting a good deal.

Public storage is great. Stacy is awesome, very kind and well knowledge

(Upside Down) Stacey is the bestest!!!! EVERY TIME I NEED SERVICE SHE IS READY TO HELP AND TEACH. It's refreshing to receive such great service outside of that chicken restaurant lol. I love how personable she is and I hope she knows it. ❤️

Stacy the property manager has been such a pleasant person and extremely helpful as this was my first time ever renting a storage space. Thank you Jodi Patrisian

Excellent customer service, very personable .

Stacey, was very helpful.

Edit.. The rent has gone way up. The below is still true. It is a nice bit the cost is way to high. I will be looking for a different storage place.. The facility is very clean. The rent is high but I guess for it being an inside, temperature controlled building it not too bad

be careful, cause they will take your money with no refund at all even if you aren't using the storage unite, also they enforce you to buy the insurance that you will never need at all.

I could not be happier with my experience with this public storage facility. The manager Stacey was so friendly and helpful. Everything was very clean and secure as well.

I visited Public Storage in Towson for the first time this week. The manager, Andrea, was on time for my appointment, and could not possibly have been any more welcoming, kind, and friendly while thoroughly explaining the entire process to me and giving a tour of the facility. She made the entire process extremely easy, and before I knew it, I was all set to start filling up my first storage unit. The entire facility was clean, well-lit, and overall looked much nicer than many other facilities I have seen in the past. Big thanks to Andrea for making it all possible!

Stacey, the new Manager at this location (Gleneagles Ct next to the Post Office) , is clearly the best this area has! I had a few issues and gripes which she took the time to actually listen to, engaged me in a plan of resolution of the matters I had, and successfully resolved all of them. She should be Regional Manager. At least give her a raise as I am sure she probably isn't paid anywhere near what she is worth. Sincerely, Harold Stephen Goodwin 02/11/2023

I was there at public storage on 808 Gleneagles and Stacey went above and beyond her call of duty.If a raise could b given she would b the one to give a raise to she really helped me with getting my storage .Very professional

We've had a unit here for about 5 years, which we got when it was still an EZ Storage. Over time there have been changes, both good and bad. We've never had any issues with our actual unit. (we have a medium/largeish size one) The price for our unit has gone up quite a lot over the past couple of years (it's about $30 more per month), and the transition from EZ Storage to Public Storage came with a number of billing issues which stemmed from a lack of communication to customers in any form other than a piece of paper that got lost in the mail. The elevators were a constant source of problems for quite some time. Some days they simply wouldn't go to your floor, others the display on the keypad was completely illegible. They finally "upgraded" the security system on the elevators recently as well as at the front door access. Unfortunately, this change has resulted in a very insecure way to access the building. Basically, you only have to input a very short code that is going to be a code that more than one person in the building is using. My mom also rents a unit here and if I input her code, it welcomes another person on the display, because they have the exact same access code. They really need to make this more secure, especially considering that there is no gated entry to the facility itself. Basically, right now it is reeeeally easy for just anyone to walk in and go to any floor they want, and that's.... really bad. There's a couple of other issues. A big one is carts. If there is a single U-Haul in the parking lot, they will take 2-3 carts minimum. Which would be fine, but there only seems to be like, 5 carts available at best, so if there's a UHaul and 1 or 2 other cars there, forget about getting a cart. In my experience, the UHaulers never offer to sacrifice one of their carts so that someone else can have one for a few minutes. So if you have a lot of stuff to move up to floors 2-4, you're kinda boned. The one other issue I've had is that part of the 2nd floor always stinks of cigarette smoke, so either one of the employees is a smoker, and/or there's a unit full of stuff that was owned by a smoker on that floor. It's really unpleasant. Aside from all that, I don't worry much about my stuff, as the temperature is usually quite cool and you can tell that the humidity is controlled. I do think that in the Summer, it gets warmer in there than it used to get when it was EZ Storage, and it feels colder than it used to in Winter, so Public Storage may be a little more lax with their temperature requirements. Could be better, could be worse! The location is convenient, and none of our stuff has ever been damaged, so that'll have to be good enough for now.

The attendant was very helpful with all of my questions and worked quickly to get me set up.

Andrea is the best customer service and is very clean storage is highly recommended.

Very cool personnel. Helped me smoothly thru everything. Highly recommend...

Terrible customer service. Took advantage of two seniors who had been a customer for over 20 years, when it was EZStore Beware of their billing policies. We moved our items out of the storage unit on the 6th of October this year. We were billed for the entire month. They are taking advantage by not explaining that policy prior to our termination if the lease agreement.

Great Courtney was very helpful with my process

Was much better before it was a Public Storage (used to be an EZ storage). Literally no one was working there. The sign said to go to the location on Joppa Road. There was no one at that location either. I called the help desk and was waiting on hold for 15 minutes. It took them 4 different properties to get in touch with someone. Their response: "no one was available to come to the Gleneagles Court location." What type of operation doesn't have people working there? I will not be using Public Storage again! Sad!

I had the pleasure of getting help from a employee by the name of Courtney and I must say she was very helpful and informative .

Wasn't there

This was a very professional and clean environment. I had a wonderful experience with the manager Courtney! She was very kind, polite, and patient. I will definitely be returning and referring!

I love the service here. Courtney, the manager, is fantastic - so polite, professional and thorough, it's very refreshing and a perfectly pleasant experience! ... highly recommended for anyone's storage needs.

From the phone call with Martin to reserve the unit, to the manager Courtney at the site, I have been impressed with the professionalism of this place! I definitely feel safe storing my things here!

The manager on site was so nice and easy to work with. I would highly recommend. Thanks for everything!

We had some challenges with gaining initial entry to our unit, the site was unstaffed, but this was apparently caused by a family emergency for the site manager. However the staff member at the nearby location (on Joppa Rd) was extremely helpful and managed to resolve the issues. The area manager also called us to apologize for the delay and explain the circumstances. So although we had a really poor initial 'technical' experience, the quality of support we received from these 2 individuals has increased my rating significantly. Once we gained access, we found the building and the unit itself to be spotless.

Courtney was very friendly, attentive, and professional!! Thank you for making this experience so seamless.

Courtney was amazing to work with and extremely helpful! I was very nervous about the process and she answered all my questions with ease :)

Me and my boyfriend came in today as walk in to get a unit last minute. Place was very clean and had carts available

I came in regarding a few questions about a storage. Courtney was very patient, and helpful. She went out her way to give me a tour, highly recommend this location.

Super clean and the staff was super helpful!

Courtney was amazing. She was fast and courteous. She made the process really smooth.

Great space and super helpful staff!