Public Storage Self-Storage Units at 8401 Contee Rd, Laurel, MD

7-22-24 Went in looking for an affordable storage unit near my place. Brittany went above and beyond taking us on a tour of a few sizes, giving us information on all of them between pricing and availability. She helped make the decision on where we wanted to go very easy. Thanks again and we're glad to be future renters here.

Brittany helped us today leaving very happy

Excellent and effortless service. Martha is extremely quick, efficient and courteous. Great experience overall

Martha was incredibly helpful in explaining the charges to my account. She was very professional and understanding.

Amazing experience with Ms. Martha. She definitely is very thorough and exceptional customer service skills. She deserves a raise! Hard to find people like this now a days.

Mrs. Martha at PS on Contee Rd Laurel MD is the ABSOLUTELY BEST!! SUPER patient, friendly , professional and EXTREMELY HELPFUL!! THANK YOU FOR BRIGHTENING UP an otherwise gloomy day!!!

Martha is good ⭐️

Martha was incredible and helped me out so much. Gave me correct information at the right time. Made it super easy to get my storage unit

Martha is great she helped my grandfather and I with the public storage app and his storage unit. Thank you!

Martha the best

I had the pleasure of meeting Ms Martha, I believe she’s a manager there. Anyway she was so friendly and patient with me. There wasn’t a question that she couldn’t answer and she didn’t make me feel stupid for asking. Top tier customer service. The property was very clean too.

I recently had a first time experience at this public storage. As a first timer the lady behind the counter told me everything I needed to know and showed me how things work! I believe her name was Martha. Thank you so much!

Very clean and very friendly Martha was a joy and pleasure to work with ! Very informative and helpful for my big transition! I appreciate her work !!

Had the most pleasant time with Ms. Martha and Ms. Erica. They went above and beyond to make sure I got the best unit. They were very nice and handled everything with ease even when I thought I couldn't get a unit. They pulled together and really came thru... I would define recommend this store in particular!

Erica has amazing customer service she is very kind and beyond helpful

Erica Estrada gave me wonderful service she needs a promotion !!!

Es muy buen lugar para los que buscan Store para rentar muy limpio y su personal muy amable

Ms. Martha is a wonderful lady. Her customer service is great and she is very kind. The facility is clean and very accessible.

Martha Customer service is fantastic,ahe help me choose right size that I needed. Thank you. Martha

Clean space and great customer service by Marta!

Martha is fantastic.great customer service

Thank you! Thank you! Thank you!!!!

Martha ,is great ,great customer service. Thank you Martha for showing me the property.

My experience today with Ms. Martha was outstanding and remarkable! Forget the 5 stars and just jump straight to the 10 stars! When it comes to her Customer Service she is very knowledgeable, helpful, and overall pleasant! It's very hard to find people who believe in giving their very best the first time without skipping a beat! Kudos to you 👏!!

ERICA NEEDS A LESSON IN CUSTOMER SERVICE, ASAP! First of all I sat in my car and waited for over an hour because the main door was locked. I was just looking to continue my reservation. I tried to open the door twice within the span of about an hour and a half and she didn’t budge. A male customer comes to the door shortly after me and she runs to the door with bells on to unlock it. I go in and calmly and patiently wait in line behind the gentleman. She asks me what I want without ever looking up. I told her I wanted to complete my reservation and she then tells me to go do it online! I told her I would rather do it in person and she persists that I need to go do it online. I told her I’d rather not and continued to wait. 20 minutes later she tells me I need to go wait outside so that she can service the gentleman. At this point it was clear she had an attitude problem and would continue to give me the run around so I called into customer service. Customer service {hotline} was amazing. Every single person I talked to. I came back to ask her how I can access the lock and she told me she couldn’t answer my question because she was closed, after I spent almost 3 hours waiting at this point. I go in with my daughter to start putting my things into storage and I come out to her speaking with the police. She called them, on me! Even the police man thought that she was ridiculous and was laughing while he took her statement. Clearly this isn’t the right field of work for her. She lacks people skills and professionalism.

Erica is a wonderful help she helped me find the right unit for me based on my needs answered all my questions definitely need more people like her

Amazing storage Facility! Erica helped my mom get adjusted we were going through a tough situation with being evicted she made everything so easy and was very diligent with her work very professional and extremely helpful the 5 stars are really for her thanks again !!

Martha was great.

Martha is Great. She is more than 5 stars.

Beautiful property, kept very clean and managed by one of the nicest managers I've ever delt with. Martha keeps the property clean, and always has been able to help with any questions or concerns. Dealing with Martha has been spectacular and I wish there were more businesses in the world ran with the help of someone as positive as Martha! Thanks again for all the help!

Ms. Martha was very helpful with assisting me to set my storage rental agreement.

Martha is the best.thank you Martha.

Martha is incredibly rude - avoid her at all costs.

Martha was Awesone

If I could get this place a -5 I would, Martha at the front desk is so rude and unprofessional when you first meet her she's fine, not knowing we as renters are the ones that help pay her bills she always has a nasty attitude, I don't say this often but geez I can not stomach her attitude, a few months ago I even called corporate to address her attitude, a few of us moved to Cube Smart just for peace of mind of not having to deal with her. As I pulled the U-Haul truck up and lowered the ramp she first asked my grandson if we broke the glass laying on the ground he said no it was there when we arrived, 'she should have looked on the camera's she proceeded to tell me to move the truck out front of a bay door that I can not block it I told her how else will I load the truck to move out, mind you someone else had their car in front of their bay door where he was loading his car and she said nothing to him, she came again and said the same thing about moving I told her the other guest can do what she tells me to do use the code on the door to enter, she came again this time my son was there she busted out the office door and again said don't block the bay area door this time she got a few extra words from me and my son as I told her she is so rude and unprofessional there's no other way to load the truck and the people that were walking through the bay door we had opened we can't control that. PEACE OF MIND IS PRICELESS!!!!

Great location

I had a very Experience with Martha ,she is just Awesome.she addressed all my concerns I recommend this public Storage

Not a good place to keep your stuff

Stay away from this property the manager Martha has been known to make fraudulent claims

Martha was awsome and very knowledgeable very polite and professional I would definitely rent here again

Martha was extremely helpful as made my process super easy. Went the extra mile to assisted and I truly appreciate it. I would definitely recommend this storage.

Ms . Martha was very kind & helpful very great customer service

This has been the cleanest storage facility I have been too.Ms Martha was very helpful and pleasant to work with.