Jennie was very professional and nice. She took her time with me and answered all my questions and concerns. I recommend the public storage for all your storage needs. I can rest easy knowing she is overseeing my extra stuff.
Thank you Jennie, I appreciate your time.
Very helpful and easy to set up account. Thanks for the help!
This review is for Jenni and the building, not the man that works when she isn't there. I see Jenni cleaning regularily. If she is not in the office you will probably find her with her cart, walking around sweeping up debris, checking locks, wiping down walls and the elevators, sweeping the parkinglot, etc. I really hope the company knows how much she goes above and beyond going above and beyond. Not to mention, she has impecable people skills. She has even been helpful with giving me suggestions on things in the community, as I learn my way around.
The man however, his mood has been inconsistent and from what I've noticed he doesn't clean or stock the bathroom with tp or pt and it sometimes runs out of supplies.
Joe was very helpful with getting into my rental. Very nice facility
great location , staff was super nice and fast and was so happy that someone was at the front desk , she is the best , thank you for everything
A wonderful person to deal with !!!
We LOVE Denise!! She is so helpful! She has a very sweet personality! She's very thorough and polite! I have had the pleasure to deal with Denise since 2012 and she is amazing! I just met Mary and she is delightful as well. But Denise is my favorite! 💜
Give Denise a raise!!!!! She is amazing, 10 stars for Denise!
Denise is awesome!!!!!! Ty you Denise!!! Denise needs a raise!
I can’t say enough good things about the storage manager Jennie! From the moment I walked in, they were warm, welcoming, and truly went out of their way to help me. They took the time to explain everything clearly and made sure I got exactly what I needed. It’s not often you meet someone who genuinely cares about their customers, but that’s exactly how they made me feel. The place is always clean and well-kept, and I know my things are in good hands. Thank you for making what could’ve been a stressful process so easy and pleasant!
Love this place! Denise is great!!!
The nicest and most helpful group of People at a storage company I’ve worked with, Especially Mary!
Denise and Mary are very helpful and friendly. They helped me with my rental.
Jennie was a great help with setting up a unit over the phone! She was super kind and very helpful, answering all my questions and getting me set up with a unit quickly. I don't live locally and really appreciate how much help she could provide over the phone.
Jennie is super helpful and willing to help any time we need it!
Jennie is so sweet and amazing!
Jennie was very helpful and accommodating.
So clean! My last public storage unit was in another state, much older building, and so grimy and hot because they didn’t have temperature control even on the interior units. I always felt gross
After leaving. This one is amazing and I feel spoiled here, lol. Clean, brightly lit, easy to use with key code or app, carts available for loading, and temperature control so I don’t have to worry about my things being affected by extreme heat and humidity. The only thing I didn’t experience was the elevator because my unit is on the first floor. But based on my experience so far, I’m sure it is great too. The gentleman working the front desk was also very friendly and helpful!
Jennie was very nice and helpful. She took time to explain everything about the place. I'm glad I picked this place. Come see Jennie.
Quick and speedy service with all my questions answered.
Jennie is the definition of real customer service! She is everything missing in this world and I could not have had a smoother and more personal and professional experience! I will recommend this facility to everyone based on my interaction with Jennie!!!
Jennie was absolutely wonderful amazing experience we had definitely would store here again
Jennie was super amazing she made the entire process super smooth
Renting from a large company like Public Storage initially had me hesitant, but Jenny completely changed that for me. She brought a small-town, personal touch to what could have felt like a faceless corporate transaction, and it made all the difference.
Even though I'm miles away from the facility, Jenny took the time to truly understand my needs and helped me pick the perfect unit. She knew every detail about the property — right down to the temperature inside the units — and her thoughtful guidance reassured me that my belongings would be in good hands. She treats this facility like it's her own, and that level of care shows.
The facility itself is lovely, and I have no doubt that's a direct reflection of Jenny's TLC. Her genuine warmth, expertise, and personal approach made this a no-brainer decision for me. If you're considering renting here, you can trust that Jenny will take excellent care of you.
Thank you, Jenny — you're the reason I feel confident about this choice!
Amazing staff and easy check in.
Jennie was super helpful in getting us set up with our first storage unit. She was extremely knowledgeable
Jennie was super helpful and very easy to work with! She was knowledgeable and informative about all the different options and answered all of our questions.
I REALLY LOVE THIS PLACE, IT’S SAFE, CLEAN, AND PLEASANT
AND THE MANAGER JENNY IS SUPER PROFESSIONAL AND A VERY NICE PERSON.!!
Christy is wonderful! She’s very kind and knowledgeable. She gave us a tour and was able to answer any questions that we had.
Very well kept and clean building. Jennie was very nice and went out of her way to be helpful. Will rent from Public Storage again if I ever need storage.
Jennie was awesome, very helpful and informational about the whole process. Looking forward to being a public storage customer!
Mr. Joe was super friendly and informative about the facility! He helped me understand how important safety and welcomed me to this facility. Very pleased with the space, customer service, location, and prices of Public Storage!!
Joe was very helpful and friendly. Great customer service.
This place has fantastic management. They have been really helpful with everything!
So grateful that I’m making my first Google review ever. Opened a second unit yesterday 4/7, and moved a bunch of things in. I received a call today that an item was left the hallway that may have been mine. The manager was so thoughtful and texted me an image so I could identify it. It wasn’t mine but really blown away by their customer service. Clean venue, safe and secure spaces, great locks and technology. Thank you.
Jennie made everything easy and painless, a big help!
Joe was very informative and helpful, and answered all my questions in a professional, and friendly manner.
Jennie is the best, very helpful and clean. Good experience
My experience with Jeanie and Public Storage was amazing... I would highly recommend this place...
Ms. Jennie at the front has been nothing but AMAZING!!! She is the most understanding, kind person, and her customer service exceeds expectations! Public storage-you did right with this one!!!! Don’t let Jennie go anywhere!!
Well wow. Just opened a unit and Joe was incredibly helpful!!!
Jenni was amazing, very respectful and very dedicated to the business. We feel safe with our items here !!!
Jennie was incredible! Very thorough and helpful! Highly recommend! 15/10!
Great Service from Joe. Prompt call back and appointment on Sunday. Got us all signed up.
Thanks
I rented a new storage unit at the LaGrange, KY location & can't say enough good things about my experience! Jennie & Joe are two of the most AMAZING people I've ever had the pleasure of working with. They both went above & beyond to make sure that I got the exact unit that worked best for my needs & are just overall GREAT people. If you are looking for a storage unit, I HIGHLY recommend this Public Storage location. Jennie was so pleasant with everyone I saw her interact with while I was there. She was able to quickly & efficiently process new clients while making anyone waiting feel welcomed & appreciated for their business or potential business. She was very patient & pleasant through my many questions & went above & beyond to show me the units available & wait for me to make a final decision. Joe was able to handle a paperwork snafu with patience & persistence & made SURE that I had the exact unit I transferred to & worked diligently to help make sure my access code was working & that everything was smooth before leaving his shift the day I was in. Again, I just can't say enough about how amazing the staff & service is at this location. Not to mention how clean & well maintained the building is. From the bathrooms, to the halls/elevators & units themselves. I've never seen a cleaner facility, overall. You can tell that the staff really care about the facility & want to make sure that renters are satisfied & well taken care of. Kudos Jennie & Joe! Keep up the great work & thank you for making this such an easy choice for my storage needs.
Such great customer service from Jennie!
Mrs Jenny is always so sweet!! When I first rented she was so amazing and helpful!! Today I called about corporate raising my rent $21 and she requested that corporate changed it back to the original price and they did. She’s a very kind helpful woman!!
Jennie at Public Storage in Lagrange is great. She took time to show and explain everything about the storage units, and made the whole process easy. The facility is very nice and it was a pleasure dealing with her.
Jennie was wonderful and super helpful! Will recommend her to anyone and everyone for help.
Jennie was Fabulous to work with i hightly recommend Public storage for your needs!!!
This is the best storage place that I have ever used. Its so nice and clean. Jennie is awesome! She is so very helpful and kind. I highly recommend!
A lovely experience, Jennie the manager is a blessing. Highly recomend!
Jennie was extremely helpful and knowledgeable
Great new facility, and low prices! Jennie was extremely helpful and answered all of my questions.
I had such a great experience with Jennie working at Public Storage. She was extremely kind, patient, and professional, and she took the time to explain everything clearly so I felt comfortable and confident with my rental. You can tell she genuinely cares about helping customers and making the process easy. I really appreciate how welcoming and helpful she was. I highly recommend this location because of her.
Facility is very clean and secure. Jennie is the manager and is so friendly, helpful, and just wonderful! Very happy with our service here. Hard to find the level of customer service anywhere!
We have had our unit a few months now, and today upgraded our unit. The manager Jennie, has been wonderful to work with. Couldn’t imagine finding a better storage unit anywhere else.
Jennie was soooo amazing . So excited for my new unit.
Pauline was knowledgeable and courteous!
Very helpful and answered everything I needed to know. Made the process very easy! Will definitely use in the future!!
Jennie was super helpful and so sweet!!
We got our unit set up super fast and easy today!
Jennie was very helpful. Jennie helped me get my unit all set up and get me the best rates that I could afford.
I had such an enjoyable experience with PS La Grange. Jennie was so helpful with my checking out process! If you’re looking for a storage in La Grange Public Storage is your spot!!!
Mrs Pauline and Mrs. Jeanie were very helpful and very knowledgeable. Thanks
Jennie was a very nice lady and helped us rent a second unit. Very sweet!
I can’t tell you how refreshing it was to work with a REAL person ! Jennie was amazing and so very helpful and thoughtful and really listened to my needs as a renter. I would refer anyone to this business ! Thank you Jennie for all of your help and for your professionalism and attention to detail !! Looking forward to seeing you again !
AAAANNND We’re baaack !! Jennie was so helpful with finding us the perfect second unit to fit our needs! So glad we moved into this location. Just what Lagrange has needed !Thanks Jennie !
Paula at the Lagrange office was amazing she was friendly kind and helpful she was a blessing to us we appreciate you so much we talk to her and told her our concerns and she was very happy to help us with our situation I hope I got her name right she helped us around 1 or 2 today and we are greatly appreciated of her if we could give her more than 5 stars we would ty so much for your help You have a great and blessed day
Jennie was the best! Super friendly, knows her stuff. With us needing a unit so quickly and her getting it done in a blink of an eye, wow. I would bet she could explain everything in her sleep. I was impressed.
Jennie H was great to work with. She walked us to the unit we were looking at gave us a tour of the location. Sign up was an easy process. We were out the door quickly and able to use our unit that day. Thank you.
Management was very helpful and friendly.
Jennie made the move in and move out process so easy!! She is very thoughtful and full of great information. Every time I've had to contact her she has been very professional. The units there are very clean as well as the whole facility. I would recommend Jennie and this location to everyone!! Thanks again Jennie!!
Jennie was fantastic very helpful
Miss Jennie work at Public Storage at La Grange , KY location and she is great helping customers. I have currently 4 storage rentals and 1 closed today. Always smile to welcoming customers . Thanks. Jack
We have been very pleased with the the storage for its cleanliness and security The staff Jennie is excellent and very friendly.
This facility is very clean, does not have an order. I have not seen any sign of insects. I would highly recommend.
I had such a great experience with the storage manager here! They were professional, friendly, and went above and beyond to make sure everything went smoothly. From helping me find the right-sized unit to answering all my questions, they made the whole process quick and stress-free. The property is always clean, secure, and well-maintained, which really shows how much pride they take in their work. It’s rare to find this level of customer service these days—highly recommend!
Jennie was very sweet and helpful answered all of my questions and kept the place very clean.
Jennie is amazing. Genuinely cares more than just a manager she goes up and beyond to make sure everyone and anything is taken care of. Jennie is your girl!!!!
I love this place. One of the best storage places around. Jennie is amazing! She makes everything so easy.
Clean. Safe. Affordable. Staff is always helpful. JENNIE is an absolute gem! Thank you so much for all your help!
Jennie was awesome! Super friendly, easy to talk to, and made the whole experience quick and simple. She explained everything clearly and went out of her way to make sure I was taken care of. You can tell she really cares about her customers. If you need storage, go see Jennie, she’ll take great care of you!
Mrs. Jennie is the nicest lady you’ll ever meet such a kind soul and very professional she’ll help you with anything you may need and the units are all fresh and clean
Jennie was wonderful, renting a unit was smooth, tour was informative, facility clean and well taken care of
Joe is wonderful he needs a promotion he funny
Jennie was wonderful and very informative.
Exceptional customer service!!! Super clean!
Joe was great help and walked me through all the paper work with great ease.
Jennie was very courteous and helpful in getting my storage rental squared away. Answered all of my questions.
Jennie was very nice and helpful. I'm very glad I came here.
Jennie at Public Storage is amazing. She is incredibly helpful.
Just want to move all the stuff from our house , so here we got Jennie who helped me a lot in explaining each and everything clearly , so yess really it’s worth to have it
Great place and very friendly. Shelby was such a great help with finding a unit that would make a perfect fit for me. 100% recommend to anyone looking for a storage unit
Just transferred to this location, Jennie was great and helped me get situated and made the transition as smooth as possible.
Jennie was awesome to work with! Jennie showed me exactly where my storage unit was and how to use the lock and code to access the building. She was very considerate and understood I was a new storage unit owner and provided great advice.
J e n n i e professional friendly very knowledgeable very patient and all around me to pleasant experience way better than the last three Junior I rented a few years back this place is clean ramp efficiently and great location from parking to unit highly recommend
Jennie was very helpful. Very pleasant and place is very clean.
Beautiful new building with the advanced locks, cameras everywhere, and great staff. The building feels very secure.
Definitely recommend Public Storage, the place was clean and organized. Jennie was so nice and helpful. She answered all of my questions with a smile.
Derrick was very helpful setting up an additional storage unit for us. The facility is very clean and in a convenient location!!
Summer was such a pleasure to work with! She made my storage needs a seamless transaction and went above and beyond to help me find the right space that I was comfortable with. Facility is spotless too!
Went in for a consultation and Jennie was absolutely wonderful!! I came in with so many questions as a first time renter of a storage unit, left with all of my questions answered, and gained more knowledge than I could imagine!! It’s new and well kept. They take a lot of consideration of the layout of the storage units to make things easier for customers. Would absolutely recommend this place!
Jennie is an absolute delight. She gave me a tour and walked me through the entire process. The facility and units are clean and convenient to access. The front office has everything you need for packing.
Great customer service from Jennie. Very helpful and nice
Jennie was SO HELPFUL as we moved into our storage unit. We had a hiccup with the booking system, and she was able to put everything to rights. Then, as my husband moved our stuff in with buddies, she came by with all kinds of tips and tricks to make it easier on everyone!
Jennie, she was such a helpful person. She explained everything very well and was so kind and polite.
Jennie is amazing very helpful.
Jennie is amazing helped me alot! Just came from Colorado and exhausted and switched units no problem!
Ms Jennie was very helpful, kind, and knowledgeable! We really appreciated her kindness!
Great customer service and very helpful