I don’t normally take the time to write a long review, but the customer service I received from Kristie at the Public Storage location on Spruce Street in Leavenworth absolutely deserves to be recognized.
From the moment I spoke with Kristie, she was welcoming, professional, patient, knowledgeable, and genuinely kind. She didn’t make me feel like I was just another customer walking through the door or another rental to complete. She actually took the time to listen, understand what I needed, answer my questions thoroughly, and make sure I felt comfortable and confident with everything before I left.
What impressed me most was that her customer service never felt forced or scripted. Kristie has the kind of personality where you can tell she genuinely cares about the people she is helping. She was attentive without rushing me, explained everything clearly, and went above and beyond what I would normally expect from a storage facility. That level of service makes an enormous difference, especially when you’re trusting a company with your personal belongings.
The facility itself made a great impression, but Kristie is what made this location stand out to me. You can have a clean building, good prices, and convenient hours, but exceptional employees are what make customers want to return and recommend a business to others. Kristie is absolutely one of those employees.
I sincerely hope Public Storage management and corporate leadership recognize the value of having someone like her representing their company. Employees who demonstrate this level of professionalism, patience, kindness, and commitment to their customers deserve to be acknowledged. Kristie is an excellent example of what outstanding customer service should look like.
If anyone is considering renting a storage unit in the Leavenworth area, I would absolutely recommend this location, and I would specifically recommend asking for Kristie. She turned what could have been an ordinary transaction into an exceptionally positive experience.
Kristie, thank you for going above and beyond, for treating me with respect, and for making me feel genuinely valued as a customer. Public Storage is lucky to have you. You earned every single one of these five stars and then some! ⭐⭐⭐⭐⭐
10 out of 10 very friendly, explained everything throughly, and super helpful with options!!
Helped me with getting my storage set up. Excellent customer service.
The manager was sooo kindhearted. Kept the conversation going in a way that I could understand every little detail. She was kind, professional, and got us in and out in a very quick manner. Definitely will be returning.
Manager is super sweet and helpful. Very happy with her help
Kristy has been amazing helping us figure out what size unit we needed. Fantastic service! She has helped me with all my concerns every time!
Khristi was the sweetest.😁
Khristi is the best! We had a storage unit for 4+ years at this location. We had 3 different units at various times and Khristi helped us with everything. She is great to work with and knows her stuff. The facility is clean and well kept. They have many different sizes and many units. The pricing is reasonable and I loved that they are indoors and we can access them easily. We just bought a house so we just moved out of the storage facility but if we ever need a storage unit, we will be back!
Great option for climate controlled storage in a safe and clean location.
Khristi was super helpful!
Great employee Kristi! Helped me get the best deal very patient and helpful
Cheryl there was very helpful even wnen extremely busy and did all she could to help the customer place was clean and appeared dry as well....
Just wanna say Khristi does a very nice job and always help me when needed
Clean and climate controlled facility with great customer service!
Khristi was amazing, great service, and provided good help.
Update: Khristi was amazing, she had good energy and helped kindly with my move out!
Khristi has always been super helpful! And always calls back to reach out to you
The building manager, Khristy (sp) is very helpful and knowledgeable. Move-in was very easy with their modern gate/door security system. I could unlock everything using Bluetooth which helped a lot.
Khristi was very helpful and sweet. Our family appreciated her willing to help us out yesterday.
This is a great facility, really loved the costumer service, please give Khristi a raise she definitely deserves more than 30$ an hour..
Khristi was very helpful and made sure I got the unit I needed. I appreciate the service!
The folks at the Leavenworth location are the best. I've had units there since 2019 and have never had any issues. Clean spaces, 24/7 camera coverage and great staff.
Update. Just got another unit from Christi. She amazing and it always a pleasure doing business with her!
Khristi and Alexis were very helpful very nice ladies
Khristi was exceptionally nice. Highly recommend this place
Khristi has been great to work with. The facilities nice good location no complaints there.
I also did worked with the people over the phone, they were terrible so do not do any business with this company over the phone go in person unless you want a headache
Reserving a unit was quick and easy. Khristi Anderson was incredibly helpful throughout the process—friendly, knowledgeable, and made everything stress-free. Excellent customer service and a great experience overall!
Easy and fast service. This is my second time using storage at this location. GREAT WORK!
Outstanding experience with Khristi at iStorage! From the moment I walked in, she was friendly, professional, and genuinely eager to help. She took the time to answer all of my questions, and made the entire process simple and stress-free.
Khristi is awesome, very helpful and nice. Thanks Khristi!!!
Great facility! Run well and friendly management! Highly recommend!
Khristi is very kind and she gave me great service renting a unit. I would highly recommend. Go visit her.
I just rented my unit with Khristi, in Leavenworth and she is awesome! I was able to buy my supplies and locks. She gave me a tour and she was very nice.
Khristi was very helpful and showing me all the different units and making sure I had everything that I needed! Very recommended.
Friendly lady very helpful. Discounts on locks right now half off.
Very helpful! Thank you for helping me find the best storage size
Great customer service and very helpful. Khristi rocks!!
This place is very suitable for my storage needs. Khristi, the property manager, is great and personable.
I think khristi is amazing 👏 she has helped me so much even reaching out when something needs to be updated or I forget my password also I lost my keys she is just a big ball of blessings
Christy was super friendly and helpful getting us moved in!
I love this place! They always take care of us.
Thank you Khristi for helping me navigate the call centers and excessive complications! She was helpful over the phone, and in person in getting me the best rate, preventing me from paying extra unnecessarily, and maximizing value for the space and time that I needed the storage unit. She even went out of her way to assist me with vehicle storage at another facility! I genuinely appreciate your excellent customer service!
Khristi form NSA Storage Leavenworth KS was amazing! She guided me through the whole process! I’m pretty confident NSA Storage has the best customer service! The location is perfect. Super easy to find! Hope more Benedictine students will come to this location.⭐️⭐️⭐️⭐️⭐️
I read reviews from others storage units (not good at all)
Khristi Anderson has made the process of renting a unit seamless and efficient! She has made it clear that she is ready to help at a moment's notice, highlighting her great costumer service skills.
Very comfortable and extremely secure facility. Khristi was professional and kind throughout the entire process and guided me through everything clearly. This is definitely a place you can trust with confidence.
Staff was very kind and helpful. Very easy to move in!
Khristi was very polite and amazing custer service. Will definitely recommend
Great and easy experience !
Super easy rental process! Also has small affordable units that fit my need!
Christy is amazing!!! She has the the most amazing energy!
Ms. Kristi Was Great And Explained Everything Very Detail, As A Second Language Person She Was Very Kind And Knew To Talk A Little Slower So I Could Understand Her Thanks
Totally A Great Services
Absolutely wonderful staff & facilities! Khristi was very helpful with everything!
Amazing service at front desk with Khristi!!! Really nice and clean units would definitely recommend!
Great experience great works and super helpful
Super clean, very lovely staff, great location
Thank you Khristi! Such an easy process getting a unit!
Khristi was an amazing help! She made moving in a breeze! Couldn’t recommend enough!
Made the entire process easy for us during a tough time and we appreciated it very much! 100% recommend to anyone who needs storage.
Very positive experience. Khristi was extremely helpful in helping me find what I need. Thank you!
Great customer service! The staff was friendly, very helpful, and made the whole rental process quick and easy. The facility is clean, and well maintained.
I rarely experience such good customer service, so I had to write a review! Arthur took such good care of me! It was a great experience, and the store was nice and clean! Thanks, Arthur!
Khristi was super helpful with my move out. She was able to help me with the move out and even gave me information for local places to take unwanted items. Also the facility is well kept. I hadn’t been to the storage unit in almost 3 years and everything was as I had left it with no unwanted pests in the unit.
Renting was a breeze. Staff was great. When it was time for me to leave that was even easier. Thanks
Coming in to talk helps out a lot, great communication and always helpful
I would highly recommend this facility to anyone needing storage space. The facility is clean in itself but the staff have been amazing and beyond helpful! Kristi at the Leavenworth facility goes above and beyond to help and assist however she can! Honestly id go there just for her customer service!
Khristi helped show us multiple different sizes of units and transition smoothly from our last unit. Thank you!
Super helpful we appreciate Khristi!
Kristi was very helpful to getting us a new storage unit. Thank you :)
I love Christy at istorage in Leavenworth she is always a big help to me and makes sure if I need help she helps me! Wouldn’t want to use any other place!!!
Great service at the sight
Khristi was wonderful! We weren’t sure what size we needed, she let us look around to help us decide what would work best for our needs! The facility is very clean and easily accessible.
Khristi was so helpful and very friendly! She was so informative!
Khristi was amazing. If you need storage I would definitely recommend this facility.
Christy was Very helpful wonderful service
First time storage user and I was very satisfied, all the way around, with my experience. Would definitely use again.