Awful. I can't cancel my spot and the online, app, phone system just gives me the run around. Everything wants me to use the app but when that doesn't work there is no way to fix it. Even the phone number it sends me to is in Fishers and not the Indianapolis/Keystone location. I will never use this company again.
Angel, Linda, and Amber are great to work with and care about the customer.
Thanks so much angel for your help
Another one for Angel, I ended up not using my unit at all and while I paid for the first month straight away when I started the lease, I forgot to close it before this month which would've charged me for another whole month on a space I never even touched. Angel took the time out of her (probably not that busy but still) day to call me and tell me it'd, and I quote, "be petty to charge a whole extra month on a rental you never used". I originally chose this location because it's across from my childhood neighborhood and now it's where I'll go if I ever need a unit again.
Angel's got your back, and as with any lease agreement, it's those who are willing to be flexible to the realities of life that should have your business, lest you need that wink and nod some day.
Thanks Angel,
Jake
Angel always help with me and always a positive attitude
Angel helped me gain access to a storage bought unti..mmvery friendly amd helpful thank you
I really like the storage in the broadripple area. Mary called to check to make sure I was able to get in my unit okay and if I needed anything to reach out to her. She was very pleasant easy to talk too. One feature I like about that location you can use your phone app to get in the gate instead of having to stop and put in your PIN code. Once I arrive at my unit my paperwork and lock was in the unit. 5 star service. Thank you Mary for being a wonderful person and caring about your job and others. I Will recommence this location to others. *****
Ms Angel helped me.
Very good service.
Angel was sooooooooo helpful and understanding. Thanks Angel
Angel is an absolutely a gem and is the best. I was having trouble signing up online and she walked me through the whole process at the location. Thank you, Angel.
Just okay
Outdoor non climate control
Thanks Angel for your help with finding my parking space you are awesome 👌
Angel is so friendly and thorough. Always a pleasure to do business here. We've been customers for about 25 years. Angel is great.
Angel was great in helping me setup my move in.
Just where I pick up material
Angel helped with the kiosk she is the best thanks so much didn’t think I could do it and love the live person option
Angel is fantastic! She assisted with getting me in the right unit rate add her customer service exceeds expectations! Public Storage need more people like Angel!
Angel helped my dad and I locate our storage unit and was very thorough throughout the whole process.
Reasonably priced, clean, and conveniently close by. Manager Angel is friendly and helpful
I had a very pleasant customer service with these ladies today they were very helpful they were extremely quick and I appreciate their service
Angel helped me find my space and is very friendly thank you
Angel is an awesome person she helped me out with my storage place
Thanks again and again much appreciated
Angel was a lot of help
Did a unit transfer and I’m extremely pleased with my customer service experience
Ange was wonderful. She walked me through everything and I got exactly what I needed. Definitely recommend this location for Angel’s customer service.
The worker Angel was very helpful and polite and helped me with kiosk and helping with figure that out
Been a customer for a year and glad to be one
Angel was very helpful. Will be back next year.
Angle is so nice and helped us what I needed.
Angel awesome thanks for all your help
Angel was great with helping me and my father finding the right space for him thanks.
Angel was excellent came out of her way twice to help Lu with my unit.
Customer service staff was friendly and patient with me , i have an account from 2006 and was able to update and make changes easily after answering a few important questions. Great service.
Angel was the most courteous and friendly. She was amazingly helpful. She attended to my every need. She went above and beyond her job to help me. She’s a keeper!
Angel and Thomas did a great job !
Angel and Thomas are really great
Fast friendly service and convenient!!
Thomas and Kia was very nice. Quick and easy
Angel and Thomas were sooo helpful!!!
Angel and Thomas are so helpful thanks so much for both of your help
Angel is second to none. Kind helpful cheerful. Love her
Angel was super awesome...
Kia was great she was really helpful and explained everything very transparently
Mary was very nice and helpful and did a great job!
All good and recommended. Angel the storage manager makes all the difference, always helpful and always cares about her customers. Many thanks 🙏
Angel Padilla is amazing she helped me through the entire process 10 out of 10
Angel service was good and informative she a great property manager 👍
Angel was great thanks for help!
I came into this location looking for a quick last minute service. I received help from Mary and Angel these ladies gave me EXCELLENT customer service and it was quick and easy. I’d definitely come back and send more people ..5 STAR SERVICE I LOVE IT!!!!!
The process was easy and convenient. Angel was beyond helpful and friendly answering all of my questions and ensuring my entire experience was positive and all my belongings remained safe and secure. Cannot recommend her or this facility enough!
Angel and Ms.Mary are awesome i rented 5years ago and now i am back thanks guys🙂
Angle was amazing!! Very well taken care of great customer service definitely recommend it and definitely Angel she's great.
Mary did and phenomenal job helping me move in my storage she is amazing
LaTasha was so helpful and knowledgeable about storage units n prices.
Had questions because Im moving to isn't with a friend and Latasha answered all my questions and was very nice and really help helpful and kind.
Angel the mtg is very attuned to needs of customers. I'm so glad to be renting here again!!☺