Easy to use web site, unit was ready as stated in rental agreement, unit was clean and the storage facility has plenty of room for moving trucks which makes unloading and storing easy.
Dana is amazing! She is such a warm soul and was very knowledgeable. Definitely would recommend visiting here for storage.
My husband and I got a storage unit here! Dana was phenomenal. You can tell she loves her job. She was so pleasant and patient.
Came back from our overseas assignment and had a slight hiccup with paperwork, Deborah was able to help and get us squared away! Never had an issue the two years we had the unit! I still highly recommend for your storage needs! Especially if you have a student at Georgia Southern!!
The office manager was very helpful in helping me to obtain the right size unit we needed! The transaction over the phone was smooth and took mere minutes to complete! When our daughter went to put her items in the unit, the manager was more than happy to help her get started on what to do! Highly recommend Monster storage!!!
Lashanda answered all my questions. She was super nice,
The customer service from Candee was absolutely amazing! I came to rent a unit and was unsure of exactly what I needed. She took the time to show me various options and detailed the pros of each one. My little one was energetic and she interacted with her making the experience enjoyable for us. It’s very rare to find outstanding customer service nowadays and Candee is a rare gem. All the units were clean and prepped for rental. Thanks Candee for such a through job!
I had a unit I purchased through Monster back in May that was bought out by Public Storage over the summer. I was very concerned that I wouldn't receive the same level of customer service from a larger company but Ms. Dana and Mr. Barry quickly eased my mind. I even experienced a lockout and Ms. Dana went above and beyond to help me find a locksmith and I am eternally grateful to them both!
Ms. Dana has the best customer service ever in my experience of getting storage. She’s has an outgoing personality that’s makes it easy of getting along with. If anyone need a storage come talk to Ms Dana at public storage statesboro
wonderful experience, from the customer service from the property manager, Dana, to the well kept climate storage areas. Highly recommended!!
If I could title this post, it would be called...We Made A Friend!! My husband and I recently moved to Statesboro and needed a large, inside & climate controlled unit. Monster Storage was very recently bought out by Public Storage and was literally in the process of passing the baton the day we walked in and met Ms. Dana. Let me just preface my comment with this...PHENOMENAL!!! If I could give her more than 5 🌟s, it still wouldn't be enough!! In a time where great customer service is almost extinct, it was so refreshing to meet someone who not only loves her job but also is genuinely concerned for and appreciates her customers. Ms. Dana, thank you for not only making us feel special, but working so hard to ensure that our needs were met and even at a great price. I saw where one customer had a bad experience during what appears to be the timeframe of the change over. I rarely do reviews but after working with Ms. Dana, I can't imagine Public Storage was at fault...give them another visit. Once again, OUTSTANDING!! My husband calls her, Ms. "Git-er-done" Dana 😂
Great service. Fast and friendly
Monster storage is a clean, well kept, secure storage facility. We needed to rent 2 units and Tracy was a great help. He was efficient, very friendly, and very helpful. Thanks, Tracy! (Thanks, Emma Grace, also!)
Had a great experience with Emma Grace and Tracy, they were very friendly, helpful, and made the process super easy! Highly recommend!
Tracy and Emma were very helpful and very easy to work with. I would highly recommend Monster Self Storage!
I was greeted by Dawn and she really helped me understand how these units work because I've never used one before. My first experience was great. And thank you also to Tracy who helped. Thank you Monster Storage Unit in Statesboro Ga. Love these climate controlled units
Phenomenal service, staff is very helpful. Go to them for any storage needs
The process of getting my storage unit was super quick and simple! They answered all my questions and were super resourceful. I’ve never had a storage unit, so they took the time to show me how the lock worked. Michael and Trevor were super nice!!! Highly recommend.
Tracy was great to work with and helped us pick out the right unit for our needs. It’s a very nice complex, and after touring it, we feel very comfortable leaving our belongings there.
Manager Tracy Brown is great job at his job. He do to make sure I was comfortable with my unit. He was always available if I any questions.
Tracy is very Personable and helpful! Great service at this location.
We had a unit at mobster that we bought ,
Tracy was very outstanding in helping us. He’s one of the most customer service persons that I have dealt with. He was so helpful, polite, and went above and beyond to help us . Tracy is a great asset to Monster , maybe I’ll get to work with him again. Other storage unit people could take a lesson from Tracy . Thank you so much !
I’ve been using this storage unit for over two years now, and it’s always been well-kept and clean. My items are still in good condition, and I’m very satisfied with my experience.
Great Customer Service Tracy made me feel comfortable with choice and had good patience. I will always choose Monster Storage for all my storage needs.
We had great customer service and Tracy was so personable and thorough in explaining everything! I would definitely use Monster Self Storage again
Decided to buy a unit for a few months and the service was amazing! The property manger (I believe) was the one to help me and he was very nice, showed us a unit, and gave us so much information about the unit and how everything works! The store units were clean on the inside and outside tbh. Overall 10/10
The man who helped us, Tracy, was very informative and polite. I ended up finding exactly what I needed!
Tracy Brown was very good. He was very patient. He waited until I got here after hours.
Tracy was great! Professional!
The young gentleman named Tracy Brown that was there was a great wonderful dude. Help me out. I mean it was awesome attitude was on point. Was a great guy. He saved me a lot of money
Appreciate the Great help and assistance provided by team member Tracy. Clean store and great rates
Tracey was definitely very helpful i pick a unit to small he helped me upgrade units had outstanding customer service and very friendly as well