Public Storage Self-Storage Units at 3687 Flat Shoals Road, Decatur, GA

Office is never open when it’s supposed to be an the hours for access is ridiculous.

The lady is here did a great job under the circumstances. But there's no lights in the buildings but everything looks secure

Anetta was very helpful and as usual very accommodating

What a great young lady with an awesome personality 🙌 Annetta Rocks!!

Annetta was very help this young lady went over and above to assist me with my account great job 👏

Annetta was amazing! She made sure I got everything situated with my account before I left and was very helpful.

Annetta is very courteous, professional and helpful. She always welcomes us with a smile. We continue to utilize this facility primarily because of her

Annetta, is the best she goes above and beyond with her customer service, always willing to do what’s in her power to help. Her staff is a reflection of her for the most part. No complaints and I have been using my unit almost a year now she also made the move in so easy breezy

Annetta is always helpful. She would go above and beyond to meet my needs.

Annetta was a great person friendly and fast get you in and out

Annetta was very outstanding and helpful with the knowledge of my rental

Annetta and Malana we’re extremely helpful, and answered all my questions. Definitely recommend.

Annetta was exact with helping me She was very professional love her personality

Annetta was very awesome and professional with knowledgeable information on the storeage

The women in this office is so ghetto they will see you trying to get in the gate and will not open it they need to realize some times the codes don't work

Went to Public Storage and met Annetta. She was EXCELLENT. She helped me with an issue. Wonderful Person!!!! 💯💯💯

It was a simple process to find available storage units, online. First month discount goes a long way especially during a stressful move. Thank you for addressing the rotting, brown car on the premise.

Kiaran great customer service she very helpful thank you for service

Annetta was awesome! Very helpful

Ms. Annetta really help me out today. She is wonderful thank you love storing here thanks to her

This Is The Greatest Storage Facility I Have Ever Rented From Regina & Qiana Are The Best Very Professional Polite Knowledgeable & Honest I Recommend This Location Hands Up

Ms. Annetta was so very supportive and helpful with my issue, I wish we had more people that’s in the workplace to be like her. May God continue to bless her. 😘😘😘

Kiaran and Annetta did a wonderful job at helping me through my process and reassuring me through my move in. Thank you so much!

Kiaran and Annetta are the truth,I truly enjoyed my experience and service

Customer service is meh. Most business is done electronically. You can actually do your entire rental without dealing with another person.

Innovative and great seevice

Kiaran, Tarniece, and Annetta Good I am apostle Ralph Robinson SR APOSTLE. Temple of deliverance ministry Inc 5087 west street forest park Georgia 300297. I have had a great experience in public storage. These great women's really help me with every question I ask them. Please let them know I truly appreciate them. Please give give them a bonus SINCERELY CHIEF APOSTLE RALPH ROBINSON.

Amazing. The employee! Kiaran and Annetta

Annetta was very helpful from me moving in to me moving out. Was a great experience at this location I'll definitely recommend.

Thank you malana for you great help. Appreciate the great customer service.

L231 service was the best phenomenal

This place was absolutely 💯 gave me great service. It's not even my location but I was able to pay my bill there and Annette was fantastic.

Annetta & Kiaran was a great help today , they helped me move in safely in a timely manner .

Annetta was very professional she helped me rent my space and took the time out to help set my mobile app up. Beautiful young lady with great customer service

Awesome experience with Annetta.She was very patience and very knowledgeable and very helpful. Her customer service was remarkable.She deserved a raise. Thank you!!!

Pretty decent place!

Malana was great! She made the process smooth. Thanks 🙂

Annetta is the best great customer service I’m not sure if I’m spelling her name correctly but she has a great personality always polite and friendly thanks

She has great customer service.....friendly atmosphere..very helpful #!! Annett

Can't get to my storage box,. And I am paying $300 a month. With his feet I should have access after 6:00 pm.

Malana was INCREDIBLY Helpful and Friendly. Solved my issues with a few clicks from her computer and walked me through my entire rental process.

Annette has excellent customer service thank you so much 💓

Ok place

Antta was soo helpful best in the business!?!?

Good

How do write a review

FIRST THING MS. ANNETTA WAS MOST HELPFUL IN GETTING ME THE INFORMATION I NEEDED. WE COULD NOT FIND INFORMATION ON A SOME THINGS , SHE STAYED IN THE COMPUTER UNTIL SHE FOUND THE CORRECT DETAILS I NEEDED. IN THE MIDDLE OF ALL THE MISHAPS, SHE WAS VERY RESPECTFUL IN HANDLING THE ENTIRE ENCOUNTER TO MAKE ME ...THE CUSTOMER..VERY HAPPY .I THANK PUBLIC STORAGE FOR HAVING MS. ANNETTA IN PLACE TO HELP ME AS WELL AS OTHERS.

This has been the easiest best experience of great customer service experience coming

Annette, was very helpful. She went above and beyond to make sure I left satisfied. I will always choose this storage facility over any other location.

The visit and service was great. Annetta gave customer service.

Customer service with excellent very good service Annetta was very polite will come back

Annetta has been very very helpful and professional

Annette a great 👍 service she is loved by the community keep her in management to help Decatur residents we wanna give her 10 stars great person for public storage management thanks

Annette was amazing she helped my mom get her storage.

Annetta is very helpful

Annette was absolutely amazing, her customer service was delightful, we need more people in the world like her. God bless you and keep smiling,

Annetta is an amazing help. she was kind, professional, and she really knows her stuff. She works great with customers and she is understanding. Although I was unsure of what I really needed, she made sure that I left with a smile on my face. Annetta for the win and making all of her customers happy. Thank you for this experience and making it a pleasant one.

Annetta be was very helpful

Annetta was great and has amazing customer service

Excellent attitudes and atmosphere

Shenera is always a big help. She is very friendly and never gives me a hard time.

Shenera was great. She did not have the promo I was looking for so went out of her way to find me one at a different location and even completed the paperwork to save me time when I got to the location. Excellent customer service and I would recommend her to anyone.

Very helpful staff

She era was so helpful. She helped me set up autopay through the app

AUCTION BUYERS BEWARE !!Staff was unprofessional, rude they shut my storage treasures account before I could empty it out. They tried to lock me in the facility because they wanted to “make sure it was clean”. Mind you I had to unload my truck and bring it back the same day. Julie I believe her name is is the worst. Called corporate and district manager on her because of how rude she was.

Shenera got me in and out quickly

Shenera was AMAZING. She made a unfortunate situation so much better and even was able to help me with some moving direction. She worked out the whole experience for me and I'm so grateful. I will definitely recommend her to others.

Shenera and Tay were awesome. They helped me with my transfer and to get the right size. I truly appreciate the service.

Shenera is always so pleasant and helpful.

Shenera was very nice and helped us find the right size space and explained the app.

Shenera was so sweet and helpful. Great job!

Shenwra was a great big help. I had a issue at one location and she got me taken care of over the phone and then i ended up going to rent at her property.

Everyone at your facility was very helpful and polite. I tried others and they were not as polite and helpful

EXCELLENT SERVICE AND PRICE

They are so great the staff and manager

Tasheba and Tay were very helpful, it was easy definitely recommend !

The staff were very helpful!

Shenera and Jennifer were so sweet. They helped me with the app and showed me exactly where to go.

Shenera was so helpful and did a great job explaining everything to me.

Shenera and Jennifer are GOATS! They were so pleasant and got me in and out with the quickness.

Shenera and Jennifer were sweethearts and so pleasant.

Shenera and Jennifer were very helpful and the app is so convenient.

Very mannerable, well spoken, and I would highly recommend anyone to come to this location and ask for this attendence. Highly appreciated

Young lady working this morning was very polite and helpful... Thanks

Shenera smiles all the time. All ways a joy to be around

Tasheba and Tay were very professional and hospitable. This has been a pleasant experience. I would recommend this facility to anyone looking for storage

The walls in my unit were falling in covering my stuff in drywall and the place is infested with rodents. My boxes had been chewed through and most of my belongings destroyed by them. Take your stuff literally anywhere else.

Shenera was great

Tasheba is an absolute delight! She was extremely professional, understanding and patient in assisting me. She needs to be considered for a higher position in the company because she is the example!!

Shenera was a great help. She made a unit available for me and helped make sure the app was working before I left. She was very bubbly and patient with me.

Shenera was AWESOME

Shenera was so patient and understanding. She helped me through the whole process and got me exactly what I needed. Great customer service.

Shenera and Natifa were great. They were very pleasant.

Shenera was a great help. She got me in and out quickly and assisted me with how to work the app.

Lymia was great

Shenera was very helpful. She got me into the app and explained the whole process. Great customer service!

When I came back to retrieve my items, most to all of my property was damaged. It had water damage and rodent feces and urine. Horrible company. Do not put your items there. They do not manage properly.

Tasheba She was nice enough for me to write a review She was awesome on her stuff helped me with everything

Shenera was great!

Shenera was so pleasant and helpful. The service was fast.

Shenera was big help! Got me the right size for a storage unit and the app is great for contactless access.

Shenera and Tasheba were very helpful. Thanks ladies!

Had a lovely time with Shenera, she was super helpful and helped us move into a bigger storage unit, highly recommended!!

The lady that handled my reservation was extremely nice and patient. I came in 4 minutes before closing, but she handle my needs as if it wasn't time for her to close. Even was patient while I was having card issues. I came back and brought a friend and the two ladies was super friendly and super fast. Great service!!

Had a wonderful and pleasant experience everything was a smoove and quick process. Thanks to the ladies at front Tasheba Shenera and Jazz. Excellent customer service would definitely recommend

Tasheba provided great customer and a smile!!

Excellent service, professional, & reasonable price!! 10/10 would recommend!!!!

Shenera is very nice , thanks for your help.

Shenera was great thank you .

Shiners is very nice !

Shenera had a great spirit and was a big help.

Shenera was a delight. She is very helpful and Everytime I come I get excellent service.

Lymia and shenera was great . Thanks ladies ❤️

Lymia is the manager, she was very friendly, fast, and understanding of my current situation. I appreciate the services. Definitely recommend

Shenera was a sweetheart. She got me in and out with ease and even was patient when I had to keep taking calls. She informed me of the policies and made sure I got what I needed.

Shenera and Lymia had excellent customer service

Shenera got me in and out with quickness. Great attitudes!

Shenera and Valerie has great customer service

Very friendly and nice. Clean and no long wait.

Shenera and Tasheba were great. Awesome customer service!

No one in.

Lymia and Shenera are always a pleasure to work with they always make sure I have what I need and if I don’t they always find solutions to help me They are very awesome !

Lymia was nice

lymia and shenera were fantastic and were a big help with my storage needs. Despite everything that has been going on everywhere you turn i could still feel the warmth of their smiles through their mask great service.

Lymia was very nice and quick in assisting me.

Shenera was a great help.

Shenera was very helpful. She did not have the space I needed so she walked me through a rental for another property and got me set up. Convenient and fast.

Love it

Lymia and Shenera great team service and spirit real public service thank you

Shenera and Chelsie had great service.

Chelsea gave 5 star service.

What are you're prices for storing items .

Shenera had excellent service and was very patient with me and my wife today.

Shenera was a great help. She was so patient and understanding of my circumstances and took the time to get me what I needed. I would recommend her to everyone!!

Pleasant people, very helpful. Nice unit in front.

Great I was in and out and 30 minutes

Nicole greeted me with open arms and was very knowledgeable of the location. Nicole is a great asset to public storage

Nice. Cool. Service

Ms. Nicole was very helpful in making sure I had all the information needed to rent my unit!

Shenera has great customer service and people skills. She was very friendly and helpful.

Shenera and Erricka had excellent service

Shenera did a great job helping me today

Kayla had excellent service

Employees are great. Public storage rates and pricing structure is AWFUL. I would NOT recommend Public Storage.

The lady Jasmin was really nice and professional with everything she told me about public storage! these people at this location are really nice people and yall should check them out!

Shenera and Lasheena had great service

The young lady Ms. Jasmin has above par customer service. Awesome!!

Was pleasantly impressed with the customer service from LaSheena and Jasmin. They both showed the experience and willingness to help not only myself but someone else in need of assistance. Job well done. The facilities were small inside but LaSheena and Jasmin made it feel but larger. Well organized staff and clean. The storage units (I saw two), one was kind of dirty (which is sort of expected in an outdoor space) and LaSheena quickly refused this unit for me and she showed me a much better unit, which I got. The whole entire process took about less than 30 minutes. Very pleased with this service and would recommend this place.

Yalonda was helpful and informative and made the process quick and efficient!

I was given the wrong information. When I contacted the property manager she was rude and disrespectful with no customer urgency and told me that I was lying. I tried to contact the district manager I didn't get no answer or call back. Also I call customer service and they told me to call the district manager because its nothing they can do. I wouldn't suggest this facility to anyone because of the lack of customer support, customer care, and customer urgency. I highly recommend you to Go somewhere else where they care about their customers

Shenera had great service

Shenera was so sweet and knowledgeable

Shenera and Jasmin had excellent service

Lasheena was very lovely. I made multiple trips to the location and she had a smile each time.

Shenera and Ashley were great!

Jasmin, explained details thoroughly, let me see storages available. Showed me how to lock/unlock storage unit. Very pleasant and professional.

Shenera and Lasheena were a pleasure to deal with.

Lasheena and Shenera can get my business again. Thanks ladies.

Professional

Great

Shenera and Lasheena had great service

Shenera and Jazz were very professional

Shenera and jazz had great service. Thank you so much for the service.

Lasheena and shenera were a great help. They made my experience great and I would highly recommend them!

Customer service was outstanding. I can't find the right words to say except outstanding

Had my storage there for a year and some months.. They worked with me when needed and i have no complaints.

Shenera, Jasmin, and Ashley have excellent EXCELLENT service.

Ashley and Jazz are amazing. Wonderful customer service!!!

Excellent service. Jazz & Ashley were knowledgeable, friendly and very helpful.

Jazz was great help made my process quick simple and easy

Had a great experience with Shenera and Ashley today. I came in looking for a space and they got me exactly what I needed.

Shenera and Lasheena were helpfu!

Shenera and Jazz had excellent service

Shenera and Jazz were very pleasant

Jazz did a great job showing me the space. She let me know she was new but still did a wonderful job.

They have the best people working there and were extremely helpful with my issue. I recommend you to there if you need a unit go let the ladies take care of you.

Lymia and Shenera did a great job. They were busy but knocked out my rental with a pleasant attitude

Jus what i needed

Good work

Shenera got me in and out without any problems. She was very knowledgeable about the space and got me what I needed.

Shenera and Tameshia had great customer service.

Shenera was great! She has a great personality and got me all the protection I needed for my things.

They don't treat customers so well

Shenera and Lymia have excellent customer service and are always helpful!

Shenera was a sweetheart. She has a great attitude and was very bubbly. She rented me the space and was patient.

I was greeted well and was well taking care of they walked me through the unit and through the information Lymia and Shenera were helpful I would recommend this public storage location to others

It was nice to walk in and saw 3 beautiful smiles. Thanks for great customer service Shenera, Christy, Lymia.

Alyssa was awesome.

Alyssa and Von were very friendly and helpful. We will definitely be back!!!!

Shenera and Lymia always have great customer service.

Ninja and Devin were great

Shenera had a wonderful attitude and was patient with me even though I was in a rush.

Excellent service

Shenera and Brandy, at the front desk were fantastic and professional.

The young lady Shenera was a sweetheart. She got me the unit and protection I needed.

Shenera helps me every time I come in and has a smile each time.Today I met Britney and she had a great personality.

Shenera was a huge help and has a great attitude!

Had a great experience with Shenera and Britney today!

Lymia was the nicest storage rep that I have encountered with. She was fast easy and strait to the point. I hope to get to meet Shenera, the other rep next time me and my dude goes there.

Thank you Shenera and Lymia. Great service and attitudes!

I had a wonderful experience with Lumia and shanera..They personality was awesome they was patient with me and made sure I was Satisfied...Ilove the experience...

Shenera and Jasmin were very friendly and have excellent customer service!

Shenera had great customer service!

Love the service and that they care about my stuffs safety.

Thay will take your money. And your stuff

The staff is nice and friendly. It was a good vibe from them both times I went in. What I like about this location and staff the most, is the fact that it’s in a central location and the staff was patient with me even when I asked the same questions over and over. Good customer service orientated employees. Shanara and Jasmine are so sweet. I just wish they was open a little later then 6 for gate closing time.

Excellent service!!!!

Shenera has a great attitude and customer service. She took care of me and my family and was patient with everything that was going on.

Alissa got me happy with her great service ,and smile she was very helpful and outstanding

The service is always great from Dorthy & shenera whenever i visit the location.

Nasty place

Lymia and Shenera was very nice and helpful. EXCELLENT SERVICE!

LaSheena and Shenera were very professional. It was a pleasure walking into a clean and friendly environment.

Superior service porofessional, fast, and efficient staff. Excellent customer service. Great listener exceeding my expectations

Went in to pay my bill today and Shenera and Lasheena were very helpful. I got a bigger space and the ladies were very patient with me!

Had a very pleasant experience when I went into this location. Shenera and Lasheena were outstanding!

Very helpful and quick lasheena and heather.

ALYSSA DID GREAT AND HAS GOOD CUSTOMER SERVICE !

Store stuff

Shenera and Lasheena had excellent customer service

Shenera was a huge help with assisting me she had good customer service she had such a wonderful personality

Customer service was really great. Shenera was very nice and helpful. Great customer service!!

Actually referred to this location by another wonderful PS prop rep. I met Lymia & Shenera...very pleasant, helpful and friendly. They got me in a size I had been looking for at a great rate. The reps get 5 STARS, but the location get 4 STARS; the interior unit walls needs repairs. I will write another review when I depart.

Don't mistake it. This is the hood. So if you're squeemish about that, don't bother. However, I've never had any issues getting in or out, loitering, feeling unsafe or anything like that. The worst part about this location is the construction happening on Candler Rd. It makes this place IMPOSSIBLE to get in and out of. Close at 6 which sucks. They were closing at 9 pm when I initially got my storage space.

Shenera had great customer service. Space should work for my items and she was very convincing for the items she sold me.

Mercedes and all of the associates and the Manager are soooo Awesome💯

Mercedes was awesome! She was so funny and answered all of our questions very knowledgeably. She is definitely an asset to this company! Y’all need a Mercedes at every store!

Lumia was freaking awesome and so was jasmin thanks girls !!!!

Shenera had a great attitude and got me in the right space.

JUST LEFT FLAT SHOAL LOCATION AND LYMIA WAS VERY KNOWLEDGEABLE PPL PERSON HAD GREAT CUSTOMER SERVICE AND GAVE RECOMMENDATIONS...THANK YOU

ambria was great help and perfessional she made me feel really comfortable with leaving our things with public storage😊😊😊

These young ladies really came thru for me! They took their time to help me with my account even tho I'm at another Public location! They took my payment & supplied me with a lock! BIG THANKS TO SHANERA, AMBRIA, & LYMIA! PLEASE KEEP UP THE GREAT CUSTOMER SERVICE LADIES! *****MDOZIER

Very poor communication poor management

My experience was awesome would use this location again thanks girls

Came into this location with low expectations, left very satisfied. Customer service was excellent and lady's was very helpful. Thanks guys💃

I love Shenera!! I had a space a few years back and I was going through so much at that time in my life and she was a sweetheart then and I went in to a different location today and there she was. She remembered me and I had no choice but to give her hug I got the space today and she made me SOOOO happy that I came in for my needs. If everyone at public storage is like her I will continue to bring me business here.

Shenera and Lymia were very helpful today. Thank you ladies! 😂

Santana and Lymia gave awesome service i was in and out

Lymia and Santana great customer service,professional and friendly thanks

Santana and Shenera were very pleasant. They got me in the space that I actually needed instead of what I reserved. Thanks a bunch!

Excellent Service!! Very friendly staff!! My moving company was being a pain and Donvon (I think that was his name) helped guide them in. Then Shenera & Lymia ended helping me find another unit right on the spot. Customer Service was top notch!! Kudos to the Saturday staff on 9/2/2017!! The helped me out BIG time!!

Amazing customer service from Shenera, Lymia, and Santana.

Very polite and quick service thanks alot

Marie was VERY helpful today with all of my storage needs. Her pricing was accurate and I would definitely recommend to work with her as I will for my needs in the future.

The service was excellent

Shenera was a big help today. I am in between homes and she made the situation better by giving me a peace of mind knowing my things are secure. Now I can focus on getting the new place available.

The staff provided great customer service.

Love it

Shenera and Brandy were a big help. Thanks ladies!!

Professionalism was awesome here and I felt like I was right at home. They were very friendly. I love it here

Took a friend into this location this week because she was in dire need to put her items somewhere and Shenera was the best. She was sympathetic to her story and took time to explain everything to her regarding what she needed to do for her furniture. We were skeptical about coming here but so glad we decided to come. The ladies were even joking to get my friend to laugh and made her dark day better. From myself and her we appreciate it!

These clowns deserve ZERO stars. Please before you do business with this organization...PLEASE do your research. They have NO integrity as a company, and all these good reviews HAD to be written by their own employees. They have allowed GREED of money to override integrity with which they don't operate with. I plead for justice in a humble manner only to be disrespected by upper management. If you are a conscious consumer, spend your money with a company that values your business. Public Storage's lack of moral fortitude can easily be verified, google the owner.

Heather and Ashley were great. Great customer service, clean unit, and fast. Very informative and helpful at an awesome price.

Shenera was great! She has a positive attitude and was patient when I asked to see multiple units.

Shenera and Arieal were a big help. They worked out the issue I had with my space and rental and made me glad I chose to rent at this location again for my needs.

Shenera and Ebony were very pleasant. This is my second time renting at this location and the ladies are always very helpful and courteous!

Ebony, Alyssa and Shenera where professional and very helpful . Thanks ladies!

Shenera, Brandy, and Sentorri had excellent customer service and was very helpful.

Shenera and Ebony were very professional and helpful. They have great customer service and a nice clean office thanks ladies!

Very respectful kind and patient Shenera went above expectations drove cart safely assited me off cart (knees r weak) thanks Debra will come again and tell others

It is very rare that you find such wonderful and caring customer service. Both ladies were quite helpful and professional. It was an excellent experience. I would definitely use them again as well as recommend them to others.

Beautiful professional young ladies with excellent customer service. Thank you Ebony and Shenera😘

Shenera, Rhonda and Ebony did a great job helping me today. They were very helpful!

Rhonda was a great person to work with today. She got me and my mom taken care of very quickly.

Rhonda was personable and professional. She was informative via phone first and followed through in person. I never expected such great big service from such a small cozy office. Thanks for being the only pain free part of our move!

Shenera, Sentorri and Rhonda were a great help today. They made a bad situation a lot better and were very understanding. Thank you so much ladies!

I was assisted in a pleasant and timely manner. Excellent customer service.

Shenera was very and she needs a raise

Sentorri was a great help and very informative!!! All my question s were answered and made sure I was happy with everything

Help me alot notified me when my lock was missing and locked my unit found my lock. Appreciate their business

Good customer service

My experience at this location has been wonderful. Shenera, Rhonda, and Sentorri were great. Thanks ladies!

Shenera was a doll. She made this experience a lot better and was very helpful.

Victoria was very helpful and did a wonderful job getting me in to rent.

Shenera was a big help. Great customer service!

My service couldn't have been any better the whole staff was warm and friendly if I had a blanket I would have been at home thanks to Rhonda and the rest of the team

Shenera and Duane were very friendly and helpful

Duane did a great job. Thank you

Shenera was very helpful today and has great customer service

Shenera and Jai were very helpful today. Thank you

Prefect customer service , excellent, answer all question, very aware of the company policy . I will reference all friends n family here gor the storeage needs

I was just at public storage and the two young ladies (jai and akialh) was very professional and considerate...they had no problems with helping me and giving me a better price than uncle Bob's storage...these two young ladies are a great asset to your company...thanks for having them here!

Anta/jai was awesome

Sales associate Yolanda customer service was awesone.. she had me in and out. . Thank you

Keli and anta should me the property they was very helpful on my move on and very concerned on items I needed n additional on in I will continue business here At this location if needed great customer service!!!!!!

My daughter and I went to this location this past Sat. They did not have a unit within her price range but the manager would not let us leave until she found us a unit at another location. It was within my daughter's budget and not that far away. Thank you Ms Yolanda!!! You took a lot of stress off of us! I recommend this location to anyone that need storage.

My brother, Warnell had excellent customer service from Yolanda at this Public Storage, to the point he insisted on letting it be known. He said she was outstanding in making sure that everything he needed was taken care of. He appreciated everything she did so professionally in the service that she gave. Excellent customer service is hard to find now a days, however Yolanda proved it does still exist. Thanks Yolanda.

My name is Sherry Mattox. Renting storage was very new to me. I was also not happy why I had to. I called and spoke to Ms. Yolanda at your location, Flat Shoals Pkwy. Although I was still sad, she was excellent. She made me laugh and even met me early to help assist me. She was patient and very genuine. I am not sure how other workers are, but it would serve the company well to allow this young lady to train them. I will have no problem recommending this Public Storage to anyone in need of storage space. Thank you Yolanda for your service. Sherry Mattox

I have been a customer at this location for 2 years and the customer service is great. Yolanda is very friendly and professional and always has a smile on her face when I come in. I will always use this location when I need storage.

I came in to get information and look at a unit and the customer service was great. Keneique was very pleasant and knowledgeable. I would recommend this facility.

Customer service was great! They all work as a team 😊

Very friendly environment! They answered every question that I had and were very helpful.

Public Storage has been great to me, especially the employee by the name of Xrissy hillsman she was very helpful an courteous supplying me with great service. I look forward to further continuing my service with this company.

Awesome customer service very helpful and knowledgeable

I have been a customer at Flat Shoals, Public Storage for many years and Yolanda has always been such a friendly and helpful person. This is my favorite storage facility and employee that I have ever rented from.

Yolanda is great. The entire staff is professional, friendly and gives awesome customer service. I will always come to this location when I need a storage unit and will recommend this location as well.

Anta and Yolanda are awesome and were a great help to me will always consider this property and public storage when storing or buying packing supplies.

The people here are so nice and helpful I always come here for my storage especially ms Yolanda thanks public storage on flatshoals

Very professional staff at this location. I went in for storage prices and they were very helpful. I will be moving from my house to an apt and will need to store some things in a couple of months, I will definitely be storing here!!

staff was nice and knowledgeable but you must ask a lot of questions before you buy because they have additional fees they don't tell you about beforehand

This service was very friendly through the whole process,also no problems moving in ...my visit was satisfying!!!

Yolonda assisted me on my visit and provided excellent customer service. I have not stored anything yet, but my initial contact was great.

Very friendly and professional staff at this location. I would recommend this location to anyone that needs storage. Yolanda answered all my questions and made my move easy.

Yolonda gave me great service today. I will recommend her to my friends and family

I really appreciate the kind, attentive service from Yolanda and everyone else who works the storage location. And thanks for calling me when my storage fee is running a little late.

Excellent experience. Great staff and customer service. Yolanda is the best.

Earnest was friendly. He made me smile and I had a good experience. He gave me detailed info that l needed. Most of All he was patient. Thank you. I would definitely refer them to friends and family!

Customer service is supreme! Friendly and knowledgeable. Clean office clean office and pleasant attitudes from all in there. Yolanda always greets me with a smile and great attitude. I will continue to recommend this location for those reasons.

I rent a unit at this location and Yolanda was great! She really knows her job and has great customer service. She made sure that I got the unit that I needed and made my move very easy. I would definitely recommend this location to anyone that needs storage. Thank you Yolanda!!!!

It is very stressful, even traumatic to think that our property would be auctioned off to the highest bidder! This is where we have found ourselves twice! Yolanda constantly kept in touch to let us know we needed to come in but we just didn't have the money. The day before auction date SEAN (district mgr.) explained the fees. He helped us the morning of auction to get on-line to pay for our unit so it would avoid auction because it didn't work when we tried to do it ourselves. He spoke to my husband and me on a 3-way call while he was driving to the site to meet me. I'm very grateful for all the help given to me with a concerned attitude from Yolanda and especially SEAN. It was a very unpleasant situation to be in but having people go out of the way to help really is a HUGE deal! I pray I'm not in this situation again but I know who to call if I need help...Many appreciations to you....GOD bless you for your kindness....

Yolanda is the best property manager ever. She always work with me with my payments and she always have a smile on her face.

It's been 8+ years and still counting since I've known the manager Yolanda . She is a very HARD worker and always had the same Bright and Heart warming SMILE when she greats you at the door. she is Irreplaceable. The employees who work under Yolanda are trained professionally and very courteous with the services they provide for us.Thank You Public Storage for allowing me to sleep and knowing that I can trust you for security..

Jaquita and Hailee were great today!

Love making my payments at this location Yolanda and her staff are awesome and always so friendly!

There was great customer service in front of the office

Today i did a rental with jaquita and she was bery polite and very helpful great customer service

Jaquita showed great customer service today when I rented from Start to finish

The people at public storage is really nice and they do a lovely job. They always greet you when you come in. I would recommend people to come to public storage

I went to inquire about a unit yesterday, and the young lady that helped me was very helpful. She had excellent customer service. I would recommend my friends and family to this location.

Viewed this location and the found the property very clean. The people at the property were very friendly and helpful and I will definitely tell my friends about this location.

Yolanda is the best representative! She has been serving me for years. She a very professional and always pleasant when I am in the office!

I really loved having my belongings stored at this property, I had no problems and the staff was very professional so therefore I was very very pleased with the property and it's professionalism, and yes I will tell my friends about it and will continue to use this storage again. Thank you so much Yolanda again.

The two staff members at this location, Yolanda and Anta were very friendly and helpful. I will encourage anyone that's looking for a place to store their items to come to this location and ask for one of these pleasant staff.

Great customer service excellent yolonda make sure u speak with her great and always courteous ...thanks tamika

Very friendly and professional staff. Will recommend anybody to this location.