Public Storage Self-Storage Units at 3687 Flat Shoals Road, Decatur, GA

Annetta is amazing. She very professional and helpful.

5 star customer service from Annetta and Lauren

The only star here is for Annetta and Lauren. They are truly gems. Incredibly sweet, helpful, patient, and professional! With that being said, the condition of my unit at this location is enough to make my partners and I cancel our contracts with all Public Storage facilities across Georgia. We only left our things there Thursday because we had to return a UHaul on time, but we'll be back Monday to remove our items and then speak with corporate because - The ceiling looks like instant Mesothelioma - The door latch required about 20 minutes of staff's time while they took turns trying to get it to "catch" and secure (and yes it was the door, not the lock) - I can see into neighboring units bc of the gaps in the poorly slapped up plywood I can't help but notice the stark difference between this and my unit in a more "affluent" area. Very disappointing. If a part of town is good enough to put a storage unit and charge, it's nice enough to maintain. Do better PS.

Annette was very helpful she help me rent a space over the phone and her personality was very professional 👏

Annetta i had good visit. She took care of me

Great customer service willing to work with you always professional

This is the best public storage location miss Annetta was really helpful and my unit was nice and clean, best customer service ever.

Hey my name Ms cannon and Ms Annetta was a big help on getting rope for moving and had great customer services every helpful on my stressful day

My experience with Anetta was nothing less than amazing! She was very knowledgeable and helpful when it came to me finding the perfect storage unit! I am very appreciative of Anetta.

Annetta is the best. She is professional and efficient and has the best customer service. Give her a raise!

Annetta Taylor is always the best she could be. Always remind me to make my payments on times. Great attitude.

Annetta was great! She helped me throughout the whole processs, moving in and moving out ! She made it a great experience.

Annetta was very helpful with my rental great customer service

ms.anetta is the truth, this is not one of those storages where they treat you any type of way. If you are anywhere on the east side and need storage, go here! I've been living in georgia my whole life, never had an experience like this. plus, i dont leave reviews but this one was worth it.

Annetta was absolutely amazing! I love her! She has the best customer service ever!! Not only is she is very knowledgeable and hands on, she is also very professional plus she is big on security, which i love. She shows so much empathy for all who come there. I adore her, She helped me get a unit with a smile even when i was a little upset she was very patient and understanding with me. I can tell she loves her job and does it very well. I recommend friends and family here because of her as well as any of you reading this today, this is the storage you wanna go to. Trust me!

Annetta was very professional while working with me! I thought that I would lose my storage but I was very fortunate to have someone on staff so companionate for the needs of the people! I Thank God for Annetta, definitely a 5 star professional!

RARELY ATTENDANT ON DUTY FOR QUESTIONS OR CONCERNS ON THE DAYS I AM ONSITE. ALSO OFFICE DOOR IS LOCKED AND NO ATTENDANT IS SEEN ON PREMISES NO ACCESS TO RESTROOMS. IT WOULD HELP IF INSTRUCTIONS ARE POSTED ONSITE FOR RESTOOM ACCESS.

Been for years and have not had mouse issues like previous public storages. The manager is nice and helpful.

Lymia was great ! Thank you !!!

My rent was due on the 1st of February made arrangements and my stuff got removed after anyways.

Hello. Wanted to send a Kudos to Annetta (hope I spelled it correctly) for her awesome customer service. She is friendly and efficient. She helped me to her fullest extent. Truly appreciated.

Greetings All! I just want to say that I received nothing less than excellent customer service from Ms. Taiwan Carmichael!! On Sunday, December 3rd, I literally spent almost 3 hours with Ms. Carmichael trying to access my unit; she was actually not slated to work the Flat Shoals location, and left her location to assist. She made every call and text possible, from the employees working at the location to the district manager; she did not leave me until I was able to access my unit. She remained patient, vigilant and focused during the entire time. Ms. Carmichael, please forgive me for taking such an extended time to write this review, and I still say that I owe you dinner! Thank you for providing more than amazing customer service, the company is blessed to have you!! Ms. Bo.

I have used this storage for my family many times and miss Annetta and miss Natasha have always been congenial and hospitable in assisting with providing the best storage unit suitable for my needs.

Vey helpful and polite! All stars for Annetta!!!

Annette great customer service. Very professional.

Horrible units are being broken into and nothing is being said or done about it.

Office is never open when it’s supposed to be an the hours for access is ridiculous.

The lady is here did a great job under the circumstances. But there's no lights in the buildings but everything looks secure

Anetta was very helpful and as usual very accommodating

What a great young lady with an awesome personality 🙌 Annetta Rocks!!

Annetta was very help this young lady went over and above to assist me with my account great job 👏

Annetta was amazing! She made sure I got everything situated with my account before I left and was very helpful.

Annetta is very courteous, professional and helpful. She always welcomes us with a smile. We continue to utilize this facility primarily because of her

Annetta, is the best she goes above and beyond with her customer service, always willing to do what’s in her power to help. Her staff is a reflection of her for the most part. No complaints and I have been using my unit almost a year now she also made the move in so easy breezy

Annetta was exact with helping me She was very professional love her personality

Annetta and Malana we’re extremely helpful, and answered all my questions. Definitely recommend.

Annetta was very outstanding and helpful with the knowledge of my rental

Annetta was a great person friendly and fast get you in and out

Annetta was very awesome and professional with knowledgeable information on the storeage

The women in this office is so ghetto they will see you trying to get in the gate and will not open it they need to realize some times the codes don't work

Went to Public Storage and met Annetta. She was EXCELLENT. She helped me with an issue. Wonderful Person!!!! 💯💯💯

Kiaran great customer service she very helpful thank you for service

Annetta was awesome! Very helpful

Ms. Annetta really help me out today. She is wonderful thank you love storing here thanks to her

This Is The Greatest Storage Facility I Have Ever Rented From Regina & Qiana Are The Best Very Professional Polite Knowledgeable & Honest I Recommend This Location Hands Up

Ms. Annetta was so very supportive and helpful with my issue, I wish we had more people that’s in the workplace to be like her. May God continue to bless her. 😘😘😘