Trisha was a great help, I’m so happy , I also received a great deal online!
Kim was straight to the point and accurate through the whole process
Amazing as a storage facility can be and the staff is great! Love Jamie! Safe and secure, not hectic or janky! Been a satisfied customer for a year!
Whitney was great, walked me through the unit to make sure it was the right fit! Great customer service, thank you Whitney!
Darius helped us with an issue we had with our rental. He listened to each concern, cleared up the misinformation we were given and helped us find another unit that perfectly matched our needs not that far away. Thank you for all your help.
Darius was professional, friendly, informative. Explaining company policy in a more simpler way to answer all of my questions.
I was having trouble finishing up my rental online. I went to the facility. Andi was great, she resolved the issue & answered all my questions. Many thanks for her excellent customer service!!
This employee should be fired immediately for locking the doors to the office at 4:45 pm and telling customers they’re closed just so he doesn’t have to work. After he came and unlocked the door he told me over the sound of his loud and profane rap music to just go look online for a quote. I know I can get a quote online, I can also get one in person at the office. Lazy, lazy, lazy. Public Storage is this who you want to be the face of your company?
she’s verry patient and kind helped me rent my storage in no time
I needed storage in a hurry. This facility was built very recently. Darrius told me my options clearly, showed me what and where they were, and answered all my questions very helpfully.
Newly opened storage spaces
- very affordable
- clean
-app protected building
Wonderful staff / customer service
Thanks Duce for your help- you made a wonderfully located storage unit even more worth the business .
Andi @ Public Storage 597 Cooledge Ave NE Atlanta just provided me one of the best customer service experiences that I've ever experiences anywhere. She showed me around provided me with all the information that I Ineeded, even anticipating my next question. Because of Andi's service I locked the service in for the whole year!
Thank you Andi for a great service experience.
I had the awesome experience of exemplary customer service given by Riddimah, whom has maintained the property in such a manner that I’m no longer afraid. She is professional and proactive in the duties of handling day to day operations
Darrius was an absolute pleasure, made it so easy to come in, see the space and get set up in less than 30 minutes. I didn’t feel rushed and he was so kind when asked to repeat several things.
The booking and move in process was so easy. Booked online, got my code, then was automatically able to access my unit. You can also download the app to streamline the access process. A key and lock were available in the unit. Clean indoor and outdoor units. 24 hour acces options available as well.
If you want to bypass the "human interaction" this is ideal. The manager called a few days later to check and make sure everything went well. Awesome experience overall. Highly recommend.
Thanks that you guys finally got a new professional manager Micheal
Super easy move-in process- The facility is new and super clean, easy to access storage. Darrius was very professional and helpful.
Michael was very helpful and a great property manager
Darrius was very friendly and patient as we rented our unit.
Darrius was very kind and helpful.
Darrius gave great professional customer service and was thorough.
Moved my stuff to a new unit on a new property when I had moved out of town. They were very organized and respectful with my things. Everything was organize neatly, and Darrius is the office was extremely helpful with the transition. Great NEW location by the Park
And I was awesome with the process. And have me some good life advice
Great service Darrius was a great help.
Andi and Darrius. Very helpful with assisting me with the correct size unit. Also very new facility located across from Piedmont Park. Highly recommended
This rating has NOTHING to do with the staff! My rating is due to Public Storage this location and any other like forcing customers to buy a keyhole lock from them. I have had several units from different Public Storage locations so I have multiple approved locks....circular and regular stell padlock. Upon arriving, I bought two just in case the one was not allowed. I was told that I had to purchase keyhole lock due to without being able to see thru keyhole. Now, so this location chose to have to again make customers pay for another type of lock! Ridiculous!!!!!! FYI I am pretty sure that the new builds and updating all will eventually have to incur a mandatory charge!!! Other than that staff was pleasant and knowledgeable!
I just rented a storage unit from this location and I just received the best customer service from both Darius and Whitney! They were very knowledgeable and helpful in helping me to choose the right unit. They made the process so smooth & easy to the point I didn't want to comparison shop any other storage facilities! And there was another one right up the street! They were very pleasant and informative. They made me believe that great customer care and service still exists! Great job! I recommend renting from them! Ask for Darius or Whitney! 👏🏾 👏🏾 👏🏾
The NEW 597 Cooledge Ave is great!
Brand new facility and staff are very friendly. Darrius helped me to get settled very quickly and smoothly.