Public Storage Self-Storage Units at 6940 N 56th Street, Tampa, FL

Do not trust your valuables to the Public Storage on 56th St! Everything in my entire unit was destroyed by rat infestation, termites, and black mold. They have one job: to store your things and they woefully fail at that. When I told the person at the front desk that my unit was infested, she didn't even look up from what she was doing and said she'd file an incident report which tells me this happens all the time. If you want to waste your money in rent (that they increased on the regular) and have all your possessions destroyed, by all means, give Public Storage on 56th St your business.

This location is terrible. They say they have the right to raise your monthly rent every month without giving you notice or having you sign a new contract. I signed up for a unit and by the third month I was there they raise the rent by 25% on me and by the six month they went up another 25% and then would go down a couple dollars randomly and then a few months later it went up another 25%. Within a year, my monthly amount almost doubled, and they claim they had the right to do that without notifying me or requesting that I signed new paperwork. And when I decided to move everything out 10 days early, they went ahead and denied me access even though I had paid for the full month and would no longer let me in to access my storage unit as they said they had given it to somebody else again, without notifying me or giving me a discount on the 10 days that I paid for. The office manager was never helpful and when you call they just bounce you around and never give you any real solution or answers. They all say they just can’t control it because it’s a corporate company. Would not advise renting from this location at all if any locations from Public Storage as this may be a practice they follow at all of their locations.

RATS IN THE UNITS!!! Stay far far away. Property manager couldn't even be bothered to speak up on the phone when I told him I couldn't hear him. Raised the monthly rental fee over $30 in 6 months. I want to be done with them but now I have to pay another months rent and find a way to dispose of rat infested items.

Smooth experience all around. Friendly staff

It was easy to get a storage unit. Their facilities are up to date and clean. I appreciated the lock they provided with the cost of the unit.

The manager here was super helpful. She went around the facility with me to make certain I can get my 26' uhaul truck in and out safely. Customer service was great and made renting a storage unit feel like a pleasant experience.

Misty good service .

Very clean inside and out. Staff was very polite and respectful. However the parking to horrible.

Went out to look at a few units today. Misty and Chelsey were super friendly and helped me every step of the way. Awesome customer service.

Excellent customer service. Chelsey and Misty were so patient with me.

I used to live it the peoples who working there are really noce and keep the place really clean. But the top management are all about money they cut your lock 🔐 before the month end if you don’t pay and they are selling the lock so expensive. They don’t send you any email 📧 letting you know about that . Other facilities don’t do it like they wait for the month I can pay on the 30th that’s not fair 😡 😡

I thought I paid for a bigger storage but besides that awesome facility to store your things

Thumbs up 👍

Thank you Chelsey and Missy for great customer service!

Went in to get some information and to look at the different sizes. Misty and Chelsey provided all the information and gave great customer service.

Really nice workers. Misty and Chelsey really personalized my experience by helping me decide which size unit to get and stay in my budget.

I came to look at a property and was given great and friendly service by Chelsey and misty

Went in to look around and get some information. Misty and Chelsey were awesome!! Love their vibe

Great customer service! I went in earlier today to get some information on the units here, and Chelsey was super friendly as well as Misty and they were both able to answer all of my questions.

If I could give 0 stars I would. We moved our stuff to this storage 1 month ago. When I came back to grab something there was poop and piss in the hallways, it was incredible unsanitary. It smelled like death. There was blood on the ground and roaches everywhere. Do not keep your stuff here unless you want it to get ruined. When we opened our unit there was a rat that was as big as a cat and pooped all over our stuff. When we brought it to management they just told us they would “handle it” but when we came back there was even more poop in the hallways. The day we had initially came to move our stuff out the gate was conveniently not working and there was nobody in the office to help even though they claimed to be opened all day. Do not get a unit here.

Very good customer service and the lady she was helping us she’s the best and her name ( kiara)

After a stressful morning of calling different storage places and getting put on hold I decided to just drive to one and Ms. Misty & her trainee Kiara were the best of help & answered all my questions

When looking for certain qualities in character you guys should use Kiara & Misty at some of your other locations those ladies are bomb! Thanks Public Storage!

Walked with on Kiara’s training misty your doing a great job thanks

Customer is top tier thank you for answering all my questions Kiara and Misty

Misty and Kiara are so easy to talk to. Answered all my questions with no hesitation! Thanks ladies

Misty & Kiara are awesome I came in with just a couple questions for my future move and they were help CUSTOMER SERVICE 10/10 see you guys in near future

Had one of the best customer service experiences with Ms. D (Misty? Might’ve heard wrong) and Ariel! They treated my partner Erica and I with great hospitality & professionalism. Super kind, they answered all our questions and gave us useful information we didn’t know about. Highly recommend & will continue to use this Public Storage facility due to the excellent staff they hire and the quality of storage.

*WARNING* The worse place to keep your things at . I was paying over $250 a month and finding out all my items has RAT poop all over. Misty did see it and she “said she reported it” that was a lie. Also I was told to file an insurance claim threw Misty and I did. They only wanted to give me $10 for all my items that got damaged. Also Misty says she will help that’s a lie she will not help. WARNING do not rent a storage there only if you want your items damaged.

Belinda and Misty were amazing help with getting me set up with my unit and public storage app. Easy and painless process, they were also very kind.

Nasty place, infested with bugs, rats, etc. I had to file an insurance claim for damages to my things.

Misty and Belinda really saved my day .I really appreciate the great service.

Misty and Belinda that was very helpful with a pleasant atmosphere ran the property like pros

Misty and Belinda were awesome!

Awful place. Will never recommend people to this storage 🐀 they MESS UP the MATTRESS AND FURNITURE. Rats had a party there with food and peeing all over my girlfriend things. NEVER RENT HERE. NOW MY GIRLFRIEND IS WAITING FOR THE INSURANCE TO DO SOMETHING LETS SEE ABOUT THAT AND IF WE DONT GET reimburse then we will call THE BETTER BUSINESS BUREAU. Don’t even deserve half of ⭐️.

Jasmine & Tunishia these ladies went university and beyond for me I’m so appreciative for the great customer service they provided 🙏🏾

Misty is a really awesome person

Belinda and Misty were very help and showed excellent customer service skills. They were both exemplary.

Seems to be a pretty decent facility with a fair price.

The staff is very warm and helpful Misty and Felicia thank you

Customer service was great and very helpful. I will come back if I need them.

Good

Felicia and misty was amazing and very helpful

Felicia and Misty were excellent they helped me out so much and they were so nice and sweet would definitely recommend going here

👍👍👍👍