Public Storage Self-Storage Units at 6940 N 56th Street, Tampa, FL

My experience was terrible. I was deceived — the manager lied to me, but I don’t remember her name. It’s so unfair, I lost my money. Also, the condition of the storage units is unacceptable — they’re infested with mice. Don’t leave any food or anything like that in there — the mice and rats will destroy and soil everything.

A horrifying experience with this property. The manager on site never answers the phone and now after moving out of the unit 4 months ago, they are still harassing and attempting to extort me for additional months of rent because of their failure to process paperwork. They are now attempting to say that I moved out yesterday when I moved out 4 months ago. Pure scam artists. It’s sad how this property is run and I’ve had to involve corporate to embarrass the manager on site now. Speaking simply on the matter, they are attempting fraud and I’m calling out the crap where I see it. I have overwhelming evidence on the matter and if the manager loses their job over this, so be it. Stop ignoring people when they reach you 20+ times over 3 months. 56th St, I truly wish you the best. It’s run with levels of incompetence that I have not seen before.

Jessica was very helpful and efficient. Great customer service

Rachel Rocks!!!!

the sales person was very helpful ,and friendly

Rachel is the best that works there I believe that she goes above and beyond I know she goes above and beyond cuz she's done it with me she's an amazing worker she helps everybody I think it's a great place to go to get a storage unit she's awesome Rachel hurt

The customer service rep Rachel at this location was very kind and explained all costs etc throughly with me and was very easy to communicate with, she was friendly and way going, I'll definitely be goin back to that location

Rachel Hurt was an absolute great person in helping me with my storage. She was very supportive and professional with all my questions. Thank you Rachel!

Muller jourdan

Perfect place if you want rats watching over you’re stuff, my stuff was covered in rat droppings and sawdust for the celling, holes all over the walls and price increases every month, I left early and they still wanna charge me for an extra month, not a fan, but hey if you like rats and decent customer service, won’t let me post pictures 😩

Rachel was amazing!!!! Thank you !!

Jessica and TJ provided excellent service today and was very helpful.

Fast and friendly people

Manager is helpful and friendly. Made our transaction easy. I highly recommend this facility to everyone.

Misty does a great job

The worst storage ever nobody ever in the building or answer the phone phone I wouldn’t recommend to nobody

Manager TJ has outstanding customer service. I appreciate the time he took providing me information on the rental process.

Went to the storage on 56th st in Tampa and was provided with fast and convenient service. TJ was pleasant and friendly. Great customer service.

Don't store anything there. Rats shit on everything I owned. 313 a month. Terrible place.

Customer service at best! Rachel at the front desk was a great help and very knowledgeable guide me to the perfect unit for my needs and budget! Ultimately the deciding factor for why I chose Public Storage.

Rachel was awesome and was helpful on figuring out the best for suze for my needs and still be in my budget thank you rachel.

Ms .Rachel Was Great Perfect In Elaborating The Plan And Details Will Highly Recommend

Rachel was awesome. She made the the process seamless and easy.

Very very helpful today thank you so much Rachel

Rachel H Was the best, thing that happened this Sunday morning

Great Service!!! Thanks Rachel for your help!!! :)

I initially signed up online because the rates seemed fair and I was moving between homes & wanted to store some bigger items for a year or so. The fees are low for a reason. When I arrived (during the day) the storage unit I had been ‘given’ via the app had holes in the dry wall larger than a fist (with no overlaid metal protecting the walls) I.e. it would have been very easy to bust through the walls to access someone’s items in those internal units. [the roll down/ drive up units seemed the safest but I didn’t have that many items so I opt’d for the 10x5 space. Big mistake] There was mold all above the ceilings when I arrived, as well. Regardless, I did make do since I was between places but knew I wouldn’t be keeping my things here for a year as I had initially hoped. I never once felt it was a safe place to keep my things because of the half- constructed nature of those internal units. Additionally, I have a small car so I went to and from this unit over a dozen times across a multitude of days and never observed anyone at the front desk. I don’t know if people work here or just clock in and hide somewhere in the back on their phones all day. Regardless, i moved out on 9/24/24 due to all over the above. I submitted a formal request via app and received a confirmation email acknowledging this ‘move out’. As a courtesy (ie it should not be my job to remind these alleged workers to check the unit/ send me a confirmation email) I called to inform them on several occasions from 9/25/24 and beyond that the unit was empty/ clean. After leaving close to 14 voicemessages over a week of calling & asking someone to call me back to confirm …I have (to date- it is October 2nd) never received a call back. It was only fully resolved today after contacting their corporate office and explaining that it’d like a confirmation that the unit is closed and that there will be no further billing. I would strongly recommend avoiding this place; aside from the lack of safe storage the inability to call one of your customers back after 9 full days of leaving voicemails is a poor business practice. I’ve never written a one star review in my life…so this business (or location) has to be incredibly low on competency to earn this rating.

The manager at this location was very helpful and professional. Explained everything I needed to know and was very friendly.

I inquired about a storage unit today..The worker Rachel was amazing and gave superb customer service.She went above and beyond to make sure I understood everything.She took her time and explained all the different sizes and prices of storage units..

5 stars. Charles

Charles awesome

Had a great experience there Ro was very helpful and amazing!! She needs a bonus she was very sweet and knowledgeable and helped!

Ro was fantastic to help me renting a space. Even though the computers was giving issues. She was professional and able to make it fast and convenient for me. Will rent from her again.

Do not trust your valuables to the Public Storage on 56th St! Everything in my entire unit was destroyed by rat infestation, termites, and black mold. They have one job: to store your things and they woefully fail at that. When I told the person at the front desk that my unit was infested, she didn't even look up from what she was doing and said she'd file an incident report which tells me this happens all the time. If you want to waste your money in rent (that they increased on the regular) and have all your possessions destroyed, by all means, give Public Storage on 56th St your business.

This location is terrible. They say they have the right to raise your monthly rent every month without giving you notice or having you sign a new contract. I signed up for a unit and by the third month I was there they raise the rent by 25% on me and by the six month they went up another 25% and then would go down a couple dollars randomly and then a few months later it went up another 25%. Within a year, my monthly amount almost doubled, and they claim they had the right to do that without notifying me or requesting that I signed new paperwork. And when I decided to move everything out 10 days early, they went ahead and denied me access even though I had paid for the full month and would no longer let me in to access my storage unit as they said they had given it to somebody else again, without notifying me or giving me a discount on the 10 days that I paid for. The office manager was never helpful and when you call they just bounce you around and never give you any real solution or answers. They all say they just can’t control it because it’s a corporate company. Would not advise renting from this location at all if any locations from Public Storage as this may be a practice they follow at all of their locations.

RATS IN THE UNITS!!! Stay far far away. Property manager couldn't even be bothered to speak up on the phone when I told him I couldn't hear him. Raised the monthly rental fee over $30 in 6 months. I want to be done with them but now I have to pay another months rent and find a way to dispose of rat infested items.

Smooth experience all around. Friendly staff

It was easy to get a storage unit. Their facilities are up to date and clean. I appreciated the lock they provided with the cost of the unit.

The manager here was super helpful. She went around the facility with me to make certain I can get my 26' uhaul truck in and out safely. Customer service was great and made renting a storage unit feel like a pleasant experience.

Misty good service .

Very clean inside and out. Staff was very polite and respectful. However the parking to horrible.

Went out to look at a few units today. Misty and Chelsey were super friendly and helped me every step of the way. Awesome customer service.

Excellent customer service. Chelsey and Misty were so patient with me.

I used to live it the peoples who working there are really noce and keep the place really clean. But the top management are all about money they cut your lock 🔐 before the month end if you don’t pay and they are selling the lock so expensive. They don’t send you any email 📧 letting you know about that . Other facilities don’t do it like they wait for the month I can pay on the 30th that’s not fair 😡 😡

I thought I paid for a bigger storage but besides that awesome facility to store your things

Thumbs up 👍

Thank you Chelsey and Missy for great customer service!

Went in to get some information and to look at the different sizes. Misty and Chelsey provided all the information and gave great customer service.

Really nice workers. Misty and Chelsey really personalized my experience by helping me decide which size unit to get and stay in my budget.

I came to look at a property and was given great and friendly service by Chelsey and misty

Went in to look around and get some information. Misty and Chelsey were awesome!! Love their vibe

Great customer service! I went in earlier today to get some information on the units here, and Chelsey was super friendly as well as Misty and they were both able to answer all of my questions.

If I could give 0 stars I would. We moved our stuff to this storage 1 month ago. When I came back to grab something there was poop and piss in the hallways, it was incredible unsanitary. It smelled like death. There was blood on the ground and roaches everywhere. Do not keep your stuff here unless you want it to get ruined. When we opened our unit there was a rat that was as big as a cat and pooped all over our stuff. When we brought it to management they just told us they would “handle it” but when we came back there was even more poop in the hallways. The day we had initially came to move our stuff out the gate was conveniently not working and there was nobody in the office to help even though they claimed to be opened all day. Do not get a unit here.

Very good customer service and the lady she was helping us she’s the best and her name ( kiara)

After a stressful morning of calling different storage places and getting put on hold I decided to just drive to one and Ms. Misty & her trainee Kiara were the best of help & answered all my questions

When looking for certain qualities in character you guys should use Kiara & Misty at some of your other locations those ladies are bomb! Thanks Public Storage!

Walked with on Kiara’s training misty your doing a great job thanks

Customer is top tier thank you for answering all my questions Kiara and Misty

Misty and Kiara are so easy to talk to. Answered all my questions with no hesitation! Thanks ladies

Misty & Kiara are awesome I came in with just a couple questions for my future move and they were help CUSTOMER SERVICE 10/10 see you guys in near future

Had one of the best customer service experiences with Ms. D (Misty? Might’ve heard wrong) and Ariel! They treated my partner Erica and I with great hospitality & professionalism. Super kind, they answered all our questions and gave us useful information we didn’t know about. Highly recommend & will continue to use this Public Storage facility due to the excellent staff they hire and the quality of storage.

*WARNING* The worse place to keep your things at . I was paying over $250 a month and finding out all my items has RAT poop all over. Misty did see it and she “said she reported it” that was a lie. Also I was told to file an insurance claim threw Misty and I did. They only wanted to give me $10 for all my items that got damaged. Also Misty says she will help that’s a lie she will not help. WARNING do not rent a storage there only if you want your items damaged.

Belinda and Misty were amazing help with getting me set up with my unit and public storage app. Easy and painless process, they were also very kind.

Nasty place, infested with bugs, rats, etc. I had to file an insurance claim for damages to my things.

Misty and Belinda really saved my day .I really appreciate the great service.

Misty and Belinda that was very helpful with a pleasant atmosphere ran the property like pros

Misty and Belinda were awesome!

Awful place. Will never recommend people to this storage 🐀 they MESS UP the MATTRESS AND FURNITURE. Rats had a party there with food and peeing all over my girlfriend things. NEVER RENT HERE. NOW MY GIRLFRIEND IS WAITING FOR THE INSURANCE TO DO SOMETHING LETS SEE ABOUT THAT AND IF WE DONT GET reimburse then we will call THE BETTER BUSINESS BUREAU. Don’t even deserve half of ⭐️.

Jasmine & Tunishia these ladies went university and beyond for me I’m so appreciative for the great customer service they provided 🙏🏾

Misty is a really awesome person

Belinda and Misty were very help and showed excellent customer service skills. They were both exemplary.

Seems to be a pretty decent facility with a fair price.

The staff is very warm and helpful Misty and Felicia thank you

Customer service was great and very helpful. I will come back if I need them.

Good

Felicia and misty was amazing and very helpful

Felicia and Misty were excellent they helped me out so much and they were so nice and sweet would definitely recommend going here

👍👍👍👍

We’ve been renting a unit for 3 years now and the woman thats always there around 3 is always kind to us and always has a smile on her face. Public storage needs more employees like her. Thanks,

The manager personally took care of my rental needs. Very professional, courteous, and all with a smile. Very awesome personality and great attitude, and all at a stressful time in my life. Also the fact that Public Storage is by far the best storage experience I've ever had, and would recommend not only Public Storage for all your storage needs, but I recommend this facility most of all, as everything was very clean and the staff really made it easy for me. 5 Stars for Public Storage, and 25 Stars for the management and staff ! Thanks again Misty ! Sincerely, Lee Chandler.

This is the best location I've used. Misty is such a wonderful person. She is very knowledgeable to your needs and has an amazing disposition. Very warm and friendly person. I give 5 stars because she is an amazing person and cares about your needs and your belongings

Jaeden showed great hospitality with my visit while I visited public storage.

I give Jaedan & Misty a 5 star because their attitude is always positive. It’s always clean & they handle everything with care

lula and misty are great vert swift and accurate!!!!!

I love that it's easy to get to your storage and you don't have to get out of the car to enter the gate

Nice space

Misty great service. Good customer service

Awesome staff with great attitudes and friendly service. Highly recommend this storage facility!

The young man behind the desk was fast and very friendly.

Thanks to Jaedan, renting my storage unit was a breeze. Great customer service from this young man!

Jaeden was very helpful

While at my storage in needed some water for my dog, as Jaedan passed by he ask if I was ok, I asked if he had any water I could give my dog, he offered to fill my bowl from the faucet and brought it back to me. Jaedan displayed excellent customer service and was very polite in doing so. Jaedan is a prime example of how customer service should be. Thank you Jaedan.

Very helpful and great service

I had my items in storage at the location on 56th street for quite some time. I was usually assisted by a wonderful woman named Misty who always displayed outstanding customer service.

Misty it the best worker here

I give Mrs. Misty a 5star, everytime I Vist my storge she's always Helpful Happy and Always has a positive attitude. The property is always clean she is able to get me in and out when I come thru. Keep up the Good work Misty. 🤩💯❤

Misty was very helpful

Misty and Heather were great with taking care of me and all of my needs as far as rates and customer service. Love them both.

Karima was amazing she helped me download my app I'm retired an she helped me download the app

I am a LYFT driver and I got stuck inside because I didn't have the code. Thankfully someone was leaving and let me out but I don't trust this company as a Lyft driver.

Today was a breeze!! Thanks to the most sweetest loveliest Rep, Ms. Misty. She was clear and concise on the policy. Very cheerful woman. It took seconds to reserve online and now they have a NEW feature where you can have access the premises thru the Public Storage app.

WOW just amazing how she helps at this location misty keep up the good job

Misty done an amazing job .whole lot was busy .she was able to clear it in minutes.give her a raise .I’m not even in her location and she still above and beyond.

Great customer service and friendly

Karima an misty were awesome

Misty an karima was awesome I loved the service

Mi storage un poco alto el costo y la seguridad es horrible NO lo recomiendo me an robado en el estoy en el por que no hay otro cerca.

Karima was a excellent help great customer service very helpful and also very nice

I’m awesome

Karima is a great asset to your company she has a lot of positive energy and is eager to assist. You guys charge too much but if it wasn't for her I wouldn't have rented the storage.

Misty and Karima waa great

Highly would not recommend. I came to move out of my unit that I have had for 1 month to find rat droppings on all of my products and my family and belongings. This is absolutely disgusting and unacceptable. I am currently pregnant and cannot afford to get sick from any disease from rodent waste. I honestly just want to leave it all here just so I don't have to touch or expose myself to any airborne pathogens that is common with rodent urine. Pest control should be one of the storage facilities number one priorities aside from keeping our items safe from theft. I am absolutely outraged and discussed.

They were excellent Misty and K

Misty and Karima awesome service

misty and karima are wonderful customer service. I would rent again from this location

Misty and Darlene is incredibly helpful with any questions or help that you need with the storage space

Misty and Darlene good service

misty ,She's very helpful she's very dependable and I love her she helped me very very much today thank you

Misty did a great job

Misty was so wonderful..so helpful. Very sweet. Highly recommend her as one of the most helpful employer!!

Misty is awesome!!!!!! She is super Nice!!!!!!

Misty is very helpful. Thank you

Misty was a wonderful help! She was patient and an absolutely lovely person. Thank you again for your help misty!

Misty is a very nice helpful lady

Misty a good worker everything I do that please when she's a good and she's a God bless person and she's a good worker and she are and I love her to death

Misty made my renting experience with public storage a breeze. She was fast and knowledgeable. Will definitely use public storage again.

Cre and Misty provides great service. I was pleased and welcomed here!

I came in to get some information and received assistance from Creyuna and Misty and had the greatest experience. They were absolute sweethearts and provided some of the best service I’ve ever had. I highly recommend them!

Cre and Misty are hard workers and they do a great job! Hope your experience will be as great as mine😁

We had a little hiccup after about 4 months, but it was cleared up and the people were pretty nice. Will definitely use public storage again if i ever need to.

Zee and Misty are the best!!! Had a huge error on my part but they fixed it with no issue!!! Thanks so much again!!!

🙂 Missy is an asset to this company. Missy has always been so helpful and kind. Every time we come, we've been greeted with kindness and a great attitude. Missy has worked diligently to make sure everything is right. Please recognize Missy with a great lunch and a pay raise as it would be a great kindness for and towards her

I went in looking to get some boxes that I needed, to ship some items. Misty met me at the door and had the best energy. She was amazing & gave me the right size/right fit for what I needed to do and helped me pick out the appropriate packing materials to keep my items safe during shipping. I would recommend if you need any boxes to definitely meet Misty, she is amazing.

Misty and Bibi were great from start to finish. They made the process so easy…

Bibi and misty did a really good job helping me with setup my storage.

Bibi and misty provided me with great service

Bibi and Misty had great customer service and were very knowledgeable.

Bibi and Misty are Terrific with their customers!!!

Misty made it all easy to get through

Misty is an all around special person, she makes the job!! Customer service is definitely her thing. She is more than helpful and very courteous to all her customers and employees. She is what makes Public Storage a great experience!!!!!

Misty does a great job 🥰

Misty does a great job We love Misty customer service

This place is great location for storage I have had nothing but extraordinary service from the site manager Thomas from the day I chose to put my items in storage. The place is clean with easy access as well🥰

Misty good service like a sister love app ideal

Misty and Aila are awesome. I needed some boxes for my move and they were extremely knowledgeable about their product. You get what you pay for and I'm very happy I got their product.

Very Pleasant Experience with Misty and Zee 🙂 Recommend this public storage!

Misty did an awesome job getting me the unit that I needed at a very reasonable price. The customer service was excellent as well. I would recommend her store to anyone I know in need. Thanks Misty for taking care of us in such a short notice.