Public Storage Self-Storage Units at 12380 SE Hwy 464, Ocklawaha, FL

Storage is helpful

This is the worst customer service I have every seen we didn't even use the storage cause we got the wrong size and then they tried to give us bigger but it wasn't bigger and now that we want our money back they don't want to give it to us. This a legal way of stealing from people. At least we know how you are putting up all these storage units by stealing from hard working people.

They screwed up my account and expect me to pay for their mistakes when I talked to them I was treated like I was stupid and didn't understand what they was saying but they don't seem to understand it was their mistake not mine so I get an email saying they can possibly get rid of my stuff how is this fair

I rented a unit that is supposed to be climate controlled. But I can’t stay in there for more than a few minutes without over heating so most of my product is probably bad. I’m going to file a flame with the insurance. Also, they jacked my rent up $40. They did give notice but that’s a very big jump. And I had also had surgery on the day they sent the notice so didn’t see it. I chatted online with someone and they lowered my rent for 3 months but it won’t start till 9/1. So they say I’m still responsible for the $150 this month. Well no, I’d regather move. I chatted with James today and he has very poor customer service skills. He asked me if there was anything else I needed and then closed the chat before I could finish my response which was less than 1 minute. Save your self and go somewhere else. Public storage sucks.

Easy access but nobody is ever in the building for help

Very bad customer service. That I ever have to deal with. And the next day yanique Ballard made happen which was very important to me.the rating go's from 1 star to 5 star because she was respectful and helpful she is the star thank you yanique

I have a unit there, so far ok except it seems like the amount changes monthly for some reason.

After several phone calls and messages, I was contacted by a very pleasant lady by the name of Alicia Fletcher, she took care of me like a freaking pro. I'd highly recommend this facility even with a kiosk that was out of service at the time of my inquiries.

Nice place. Super convenient location, prices are fair as well. Definitely recommend!

After deciding to move to Ocala the first thing to tackle was finding storage for my boat. After many exasperating phone calls trying to find a unit with a wide enough door to accommodate my boat I finally spoke with John Dozier who went above and beyond to help me. Moving can be very stressful and John was a godsend for me. The facility is spotless and secure and highly recommend Neighborhood Storage.